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can't get my accounts back and some of my setting just look as if my system was formatted

can't have access to my system account anymore lot of sync can't even download anything anymore even my system just look like new or formatted one please i need much hel… (read more)

can't have access to my system account anymore lot of sync can't even download anything anymore even my system just look like new or formatted one please i need much help or assistance to this

Open 50

How do I recover my old profile

I did the new browser update. It wiped out all of the back ups of all of my profiles on my system in the User profiles. I need to get back the profile I was using yes… (read more)

I did the new browser update. It wiped out all of the back ups of all of my profiles on my system in the User profiles. I need to get back the profile I was using yesterday. I need this urgently.

Shawn Hoekstra [redacted phone#]

[redacted] [redacted] (preferable)



/edited phone# and emails from community support forum

Open

I updated Firefox and it wiped out 9 tabs.

I got a message Firefox software was not updating. I was sent a download in .exe link. ALL of my tabs are not accessing the addresses. I checked Restore All Crashed Tabs.… (read more)

I got a message Firefox software was not updating. I was sent a download in .exe link. ALL of my tabs are not accessing the addresses. I checked Restore All Crashed Tabs. No resets are happening.

Is this due to a bug in the upgrade? What are Mozilla's actions to fix this. I have used Firefox successfully on my high end HP OMEN PC. I do all I can to avoid Microsoft, Google, etc.

I need HELP.

[redacted email and phone# from community support forum]

This message is using an iPhone ProMax. Not good.

Open

extensions were deleted

I updated my password on a 2nd device, when i re-signed into my main computer ALL my extensions were deleted, this includes multiple crypto extensions which i will now h… (read more)

I updated my password on a 2nd device,

when i re-signed into my main computer ALL my extensions were deleted, this includes multiple crypto extensions which i will now have to attempt to recover.

This is a MAJOR issue.

Archived 1 30

My almost 10 year history of firefox is gone

Hello, I beg you to help me. I love firefox, I've been using this browser since my first time since I had. So I am REALLY old user, I think it's almost 10 years. So I had… (read more)

Hello, I beg you to help me. I love firefox, I've been using this browser since my first time since I had. So I am REALLY old user, I think it's almost 10 years. So I had no idea about your rules about keys and if I restet my password all of my synchronization will be gone. I am using the same device that I had for 4 years, but I did a factory reset. Please take my data, I don't care about privacy and everything I just want to get my passwords and bookmarks that I had for almost 10 years. I beg you. You are my only hope to restore it. Please. I had so many passwords synch on my firefox account. I dont have any physical copy of those passwords. If they are gone I don't know what to do. Please help me.

Archived 1 120

problem

This afternoon from 12:00 to 12:26 I visited the website silk-avia.com. on this site I booked a ticket for the date 05/12/2024. when I first searched, I chose 05/12/2024;… (read more)

This afternoon from 12:00 to 12:26 I visited the website silk-avia.com. on this site I booked a ticket for the date 05/12/2024. when I first searched, I chose 05/12/2024; when booking, the site showed me the date 06/12/2024, but I changed the date to 05/12/2024 and issued a ticket. After payment I received a letter with a ticket dated 06/12/2024. When contacting the airline, they want proof that I chose the date 05/12/2024. but I didn't find it in the browser history. can you help me with this

Archived 1 200

132.0b2 gone bad

Hello: FF dev 132.0b2, w11p. It's become wacko. I don't know the cause. My guess as to what I see: FF has gone into permanent troubleshoot condition. Help menu seems to s… (read more)

Hello: FF dev 132.0b2, w11p. It's become wacko.

I don't know the cause. My guess as to what I see: FF has gone into permanent troubleshoot condition. Help menu seems to say it's not there, but this is

What I have:

-black theme -limited address bar, most of my items absent -NO items in bookmarks bar -NO extensions

What I want (what was there before) -ALL of the above (full items I put in address bar, including ghostery, bitwarden and all other -ALL extensions -my chosen theme (a light one)

What I did:

last nite: 2 oct, I hit the restore button in help menu, troubleshoot item. IT WORKED!

What happened next today, 3oct, I go to "america cares. org" site, and all of a sudden the "what I have" Firefox (as above) has taken over. -Hitting the restore in the help menu did NOT fix this time.

What's next:

-- do I try to restore a previous dev build version? Just follow the Moz instructions?

I did, last night, add a stable FF (in addtion to dev build, not replacing, in its own separate folder). Since the dev build was working again after refresh last nite, I removed the stable using Revo. Do I try that (again)?

Thank you.

Archived 1 70

Firefox for Android not Syncing with Desktop, despite connection being made.

Edit: A few hours later, and it magically works perfectly, feel free to close this. Annoyed at loss of data and it randomly fixing itself, but whatever. Sorry to anyone l… (read more)

Edit: A few hours later, and it magically works perfectly, feel free to close this. Annoyed at loss of data and it randomly fixing itself, but whatever. Sorry to anyone looking at this trying to find a solution as i did.

As in title, for context for a while I've been having minor issue with sync between these two devices, with the syncing being unreliable, often taking trying multiple times, closing and reopening mobile app, and opening a new tab to try and prompt a successful sync, as often the sync would "happen" but the tabs open on the mobile device would be outdated ones.

Today, sync failed to work at all, on both parts (Dekstop app, and android app), i couldn't see tabs from the other device on either device. Trying to resolve this issue, i relogged on both devices, set up and signed out of sync multiple times, disabled and enabled sync again, deleted mobile app cache and tried again, and even reinstalled mobile app and logged in again (which to my surprise, also wiped all my tabs, history, settings, which is quite an annoyance, but I'll leave as a loss). To note, both firefox PC and Android have autoupdate on, dekstop is up to date, though i think i noticed firefox app updating yesterday.

I have read through other firefox sync articles, but none of them provided a working solution. For information, i have noticed something that may be a hint or nothing , please see image attached (nr1). Another thing I've noticed is firefox view not showing it recognizes a connection, image attached (nr2). I am also providing an image of my connected services page, showing the desktop sign on and mobile sign in (whose last connected date does not update), image attached (nr3). Another curiosity is the refresh button in that page, when clicked, perpetually showing as "in progress", but not resolving or updating when i log in mobile app, to see that change only refreshing the page worked.

I really hope for some help with solving this issue. Firefox sync despite its unreliability has been a very convenient tool for me. Naturally if any extra info is needed, i am ready to provide it.

Archived 1 190

All passwords in the account have disappeared

After I logged into my Mozilla account, I found that all my passwords were gone. If possible, how can I recover them? Please help. P.S By the way, I am the owner of the a… (read more)

After I logged into my Mozilla account, I found that all my passwords were gone. If possible, how can I recover them? Please help. P.S By the way, I am the owner of the account, and only I am in it, no one else has logged in

Archived 1 180

firefox update deleted plugins

I updated Firefox and all my plugins except for Grammarly were deleted, I saw another post talking about going into profile folder but I couldn't find anything about that… (read more)

I updated Firefox and all my plugins except for Grammarly were deleted, I saw another post talking about going into profile folder but I couldn't find anything about that

Archived 1 110

iOS and as well as android

Hello, Dear sir/adam How could be the possible to recovered some of my previous all deleted phone's (iPhone, Samsung,oppo, ...) data (photos movies, videos and verious ty… (read more)

Hello, Dear sir/adam

How could be the possible to recovered some of my previous all deleted phone's (iPhone, Samsung,oppo, ...) data (photos movies, videos and verious types important documents ) pls bring me a permanent software solution about this and that.


Thank you Sir, GOD bless you

Archived 1 180