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I recently updated Firefox on my computer. After that, I can't find my old Bookmarks.

Also I find that I am UNABLE to add any new Bookmark. When I click on the 'Star' in the browser toolbar, there is nothing. Before I used to Get the Add Bookmark tab and a place to SAVE, now there is nothing.

Even after I type in the URL in the address bar, and open up the required page, I am unable to Add it to my Bookmarks.

Please Help!

Gopi Menon [edited email from community support forum]

Am i the only one that finds these instructions totally hopeless when syncing my desktop to phone?.. So i tap on the 3 dots / Menu in Firefox on mobile, but after that there is NO Sync & Save Data to tap on anywhere in Firefox mobile after hitting the menu dots??.. and i mean ANYWHERE in the menu, or settings or account (of course there is the ususl Syncronise Now option in the account.

So just where is this Sync & Save Data i would lobe to know, nevermind how am i supposed to pair my devices when theres no clear way to access this and the associated QR code?

Totally frustrating, I've never understood these instructions with no outcome possible.

Hi- I'm trying to setup two step in Microsoft Authenticator. I scan in the QR code from the Mozilla settings and that appears to work. However when I copy the generated code from the app and try to enter it back into the settings in my browser it tells me the code is wrong and thus I can't setup two step. I've tried loads of different authenticator apps and none seem to work. Can you help please? Thanks- Adrian.

I had to reset my firefox password. When signing in, the account is not synced (no extensions, history, bookmarks etc) and acts like it is the fresh instance. When manually syncing, it spins for a second then stops. Says it last synced 1 second ago. I see no data otherwise. Does resetting password seriously remove all data? What is the point of recovering the account if it gives you a fresh account anyway? There was a disclosure that mentioned some data, but not even including bookmarks or extensions is a little upsetting for me. Disrupted my work day quite a lot.

Long time user of sync and now totally pissed because I have to discontinue it because I can no longer trust it. It was so useful.

Syncing between mac and windows desktops. On mac suddenly have duplicate folders appear on the bookmark toolbar. Delete the duplicate entries. Later discover that duplicates and original folders have been deleted. Problem compounds when switching to windows to find sync has very helpfully has deleted these folders there too. There was no way to disable syncing to prevent this. So that means when you do something stupid on one instance, you have no way to prevent that mistake from spreading to other computers. Nice one.

No sync-log found on mac to investigate why the folders where duplicated. so no way to file a bug.

All I can do now is disable sync on all computers. Be nice if there was some kind of roll back.

Hello today i went to a it specialist, he reinstalled my windows and i lost all my backups i had been using firefox for a few days and saved a lot of stuff in bookmarks but now they dont sync i can only sync my old bookmarks from edge.Is there a way to check if my bookmarks were saved on a server?

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system.

Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system.

Can you help me? I put all of my important documents in Dropbox and now I can;t access that either.

Anything you can do is appreciated.

Thea Giardina [edited email from public community support forum]

Thanks to a Microsoft update my PC had to have Windows reinstalled causing me to lose all my apps. I have reinstalled Firefox on the PC but of course, all my bookmarks and passwords are missing. I had set up syncing between my PC and my Android mobile devices (phone and tablet). Can I restore or sync from the mobile device back to the PC? I have searched and found nothing. Even when signed into Firefox on the phone, it does not bring up "Sync" when I go to settings. I truly appreciate your help.

A while ago, my browser refused to start. Apparently it got corrupted during an update and i had to de- and re-install. That worked but i lost all bookmarks and saved passwords. Now i lost access to my email account because I cannot for the life of me remember my password. Google recovery keeps sending the recovery code to the same emailadres that i dont have access to. Other recovery stept arent working.

Is there a way for me to find the old saved passwords from before the re-install? Please, i need access because so many accounts on other websites use that email address. Please help me i dont know what to do.

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lost all my tabs, the pinned ones (probably about 10) as well as the open ones (probably between 10 and 15). I also lost all my history. I can't use the 'Restore Previous Session' because it doesn't give me that option.

I've restarted Firefox and also rebooted my computer...still nothing happens. It's up to date, version 133.0. But I have no history beyond this morning. Is there any way I can recover those tabs or history?

And in my FF Settings, there's a link at the top that says "Your browser is being managed by your organization". I don't have or belong to an organization. When I click on the link it takes me to another page that says it's "Active" and there's a huge list of "Documentation" that apparently involves a lot of code. Can you please explain what all that means? Thanks so much for any help!

Hi, I have a laptop i use for work and a PC at home, both use Firefox.

At home I am signed into a FF account, but on my work laptop i've never signed into FF before. I had lots of work-related bookmarks.

I recenlty signed into FF on my work laptop, in order to make sharing tabs to my home PC easier. Now all the local bookmarks I had in FF from before I signed in have been replaced with my bookmarks from my home PC.

How do I recover the bookmarks from before I signed in? Going forward, is there a way to organise different bookmarks on 2 different devices while signed into the same FF account?

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