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Audio On Various Websites Not Working

Earlier today the audio on Firefox stopped working. I have tried disabling extensions, checked output devices, reinstalled and it still doesn't work. Please Help. The Ver… (read more)

Earlier today the audio on Firefox stopped working. I have tried disabling extensions, checked output devices, reinstalled and it still doesn't work. Please Help. The Version is 150.0.1

Solved 9 1 70

In eBird.org, sonograms of bird songs do not work on this laptop (Win10 updated),

I use eBird extensively. When I try to play the audio (with sonograms), I get a message that says "We are still processing this file. Try again later". These files perfor… (read more)

I use eBird extensively. When I try to play the audio (with sonograms), I get a message that says "We are still processing this file. Try again later". These files perform well on my Android phone, so I know it it is not eBird's glitch. I am confused about the setting options on Firefox that I need to set. These files are usually .wav format. I have tried to open a ticket with eBird, but have not had a response. Can you guide me? Thanks.

Open 11 70

Firefox does not play sound despite being attributed to correct device. All other apps OK.

What the title says. Firefox just isn't playing any sound whatsoever. Troubleshooting: Volume mixer indicates that Firefox is using my speakers, along with all other ap… (read more)

What the title says. Firefox just isn't playing any sound whatsoever.

Troubleshooting:

  • Volume mixer indicates that Firefox is using my speakers, along with all other apps. When playing a YouTube video, the green bar is not bouncing. However, all other programs that play sound do so successfully and their green bars are bouncing (see attachment).
  • Other web browsers play sound successfully.
  • Restarting Firefox and my computer did not help.
  • Switching the default sound device and changing back did not help.
  • Changing to headphones made no change.
  • Tabs are not muted.
  • Autoplay settings in about:preferences showed that audio and video were disabled, however changing this setting to allow video and audio, then restarting both Firefox and the computer did not fix the problem. I have no idea how that setting was even changed to begin with. O_o
  • Started Firefox in troubleshooting mode; still no sound.
  • Started Firefox in a different profile; still no sound.
  • Started Firefox in private mode; still no sound.
  • Tried ending the audiodg.exe process in task manager and restarted; still no sound.
  • Double checked media.autoplay.blocking_policy, was set to 0.
  • Double checked media.block-autoplay-until-in-foreground -- changed from true to false, restarted Firefox; still no sound.
  • Disabled hardware acceleration; still no sound.
  • Refreshed Firefox; still no sound.
  • Complete uninstall, including the usage of BCUninstaller to uninstall "leftovers". Reinstalled. Still no sound.

I have Apollo installed on my computer and I've reached out to them before for similar issues, but the dev was insistent that Apollo does not cause sound issues. I'm somewhat sceptical, but they're not being helpful at all so I thought I'd ask here, and disclose usage of Apollo so that all bases are covered.

Thank you for your time.

Archived 8 100

Fullscreen YouTube Video Performance Problem

When playing YouTube videos in fullscreen mode, the video appears to skip as would be expected with frame drops. However, with stats for nerds open on the videos, no fram… (read more)

When playing YouTube videos in fullscreen mode, the video appears to skip as would be expected with frame drops. However, with stats for nerds open on the videos, no frame drops are reported and buffer health is fine (40+ seconds).

I'm on an up to date version of FireFox, I've tried with hardware acceleration both enabled and disabled, I've tried opening task manager to see if system usage looked weird (it doesn't, although it's not like I can have TM running while the video is playing in fullscreen so hard to tell) and am at a complete loss. All drivers for CPU and GPU are verifiably up to date (did full system check three days ago) and the only conclusion I've been able to come to is that it must be either a problem with FireFox or a problem with YouTube. I've seen no recent reports on any of the forums that I can find pointing to either as the culprit. So if anyone has any further ideas or solutions, I'd love to here them.

Archived 1 210

My microphone does not work properly in Firefox

My microphone does not work properly in Firefox, it sounds periodically really low and that doesnt depend on my mic settings. It seems like that is Automatic Gain Control… (read more)

My microphone does not work properly in Firefox, it sounds periodically really low and that doesnt depend on my mic settings. It seems like that is Automatic Gain Control or something like that and idk how to disable it. On screenshot im just speaking as usual but the browser lowers the volume -_-

Open 1 40

Streaming skipping back 1-2s every now and then

I've recently decided to return to FF. On the whole everything is going fine, except for streaming. I often use my provider's site (nostv.pt) to watch some games, races o… (read more)

I've recently decided to return to FF. On the whole everything is going fine, except for streaming. I often use my provider's site (nostv.pt) to watch some games, races or shows. However, every time I do, I'll get backwards skips every now and then where the stream goes back 1-2s. Usually the second time this happens the stream detects I'm no longer live and I can skip ahead to real time, but this is annoying, especially when watching games. During a 2h stream session this will happen around a dozen times.

So I would like to know if there are other people with the same issue or what I can do to prevent this from happening.

Archived 1 290

playback speed youtube not working

Hello Mozilla Support Team, from yesterday playback speed on youtube is not working. When I open the same video with Edge playback speed is available. Could you please c… (read more)

Hello Mozilla Support Team,

from yesterday playback speed on youtube is not working. When I open the same video with Edge playback speed is available.

Could you please check and rework?

Thanks in advance.

Many greetings Stefan

Archived 1 220

"No Video with Supported Format and MIME Type Found" On

As the title says. I get this prompt on videos from different, yet particular websites and sources. And they fail to load. It's also happened where some video's work and … (read more)

As the title says. I get this prompt on videos from different, yet particular websites and sources. And they fail to load. It's also happened where some video's work and some don't, side-by-side on the same website and session.

  • I've tried clearing all of my cached data, my browser history, cookies, site-data, settings, and fill-out information. No avail.
  • I've tried disabling all of my extensions and add-ons.
  • I've even tried using google instead, but I just get constant loading on those particular video's with no thumbnail (As depicted in second picture).
  • I've checked my video drivers for updates.
  • I've tried reinstalling Adobe Flash Player, even though it says it's no longer supported.

Since it also might be happening in another browser. I understand how this might not be Firefox's fault. But I'm hoping you'll be able to help me still.

Archived 3 289

Videos audio glitches while loading instead of pausing

When watching a video on a platform and the video needs to load, instead of pausing to load then play it once again, it doesn't stop, making the video audio sound so glit… (read more)

When watching a video on a platform and the video needs to load, instead of pausing to load then play it once again, it doesn't stop, making the video audio sound so glitchy that you can't understand it

surprisingly, it works as expected on youtube

Open 2 110

Video won't load on website

I went to cp24.com and the video on the right side should load the news channel live automatically but it won't load, I tried downloading a new extension but still does n… (read more)

I went to cp24.com and the video on the right side should load the news channel live automatically but it won't load, I tried downloading a new extension but still does not work, any help would be great, thanks!

Archived 1 60