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Since update to v 153 Firefox freezes, then crashes regularly.

Firefox v153 downloaded a day or 2 ago. Since when it freezes, cannot access internet, then crashes regularly. have to restart to get it working again. PC with windows 1… (read more)

Firefox v153 downloaded a day or 2 ago. Since when it freezes, cannot access internet, then crashes regularly. have to restart to get it working again. PC with windows 10. Despite windows settings showing internet connected, and other device connection fine. I've stopped the VPN plugin. Have submitted 3 crash reports just now bp-03b76eff-3e9d-4778-a790-7913d0260725 bp-f4ffd17f-b408-4b1a-a1ea-391190260725 bp-123c3ae2-1d94-4abb-a040-875720260725

It was freezing every few days before the update, but now it's 2-3 times a day.

Solved 3 1 80

Firefox just updated to version 153 and now crashes regularly - Windows 10 OS

My PC was just updated to Firefox 153 and since the app seems to freeze regularly - particularly when accessing (older) silly games such as Bubble Pet Saga - a simplistic… (read more)

My PC was just updated to Firefox 153 and since the app seems to freeze regularly - particularly when accessing (older) silly games such as Bubble Pet Saga - a simplistic CBC game. https://www.cbc.ca/kids/games/play/bubble-pet-saga

I run Windows 10 on an older HP

Thanks Jim

Solved 4 1 40

Thunderbird freezes when saving message on the computer

Hello, It's been a few days Thunderbird freezes when I want to save a message on the computer (save as). When I close the saving window which is not responding, it automa… (read more)

Hello, It's been a few days Thunderbird freezes when I want to save a message on the computer (save as). When I close the saving window which is not responding, it automatically saves the message on my desktop. The file where the last message was successfully saved is still existing so I don't think it is a path problem. I have tried to restart it without the add-on but it doesn't change anything. And it is up-to-date. Anyone knows what the problem could be? Thank you! Estelle

Solved 6 50

On Sunday, May 7, my thunderbird program suddenly stopped responding (neither the shortcut nor the program itself will run); I keep all incoming and outgoing emails in my thunderbird system and now am unable to access either - please help asap.

On Sunday, May 7, my Thunderbird program suddenly stopped responding (neither the shortcut nor the program itself will run); clicking on the shortcut icon or attempting t… (read more)

On Sunday, May 7, my Thunderbird program suddenly stopped responding (neither the shortcut nor the program itself will run); clicking on the shortcut icon or attempting to open or run the program itself causes the "loading" or spinning wheel icon to pop up, run for about 10 seconds, then stop.

I've used Thunderbird as an email client for my Sonic email account on my pc for over 8 years without any difficulties until now, and now seem to be locked out of my Thunderbird account. I cannot access it to confirm the version, although I believe it is current, since it appears to update automatically.

My Sonic account continues to function normally, but I keep (save) all incoming and outgoing emails in my Thunderbird system and now am unable to access any of those, and unable to access my Thunderbird account at all..

I've consulted with Sonic over this; Sonic maintains that any difficulty must be on my end connecting to Thunderbird, and suggested that I might have changed the account password. However, I have not changed the password, etc.

Please help asap.

Thanks, immensely.

Tim

Solved 6 50

Browser suddenly crashing when opening Slack

I've used Slack every day for the past decade, and Firefox has been my primary browser for some time now. I've never had an issue with the two, but now, Firefox is reliab… (read more)

I've used Slack every day for the past decade, and Firefox has been my primary browser for some time now. I've never had an issue with the two, but now, Firefox is reliably crashing every time I attempt to open Slack.

I've tried clearing my cache both broadly and specific to Slack, with neither producing results. Even tried deleting all cookies on Firefox, which was a bit of a pain, and it was no help.

I did read up on some people encountering a similar issue that could be fixed by deleting the Slack entry in "about:serviceworkers," but this did not help here.

The only extension I'm running is uBlock Origin, which I've been running for probably as long as I've been using Firefox, and that has never presented an issue before either.

Would appreciate any help or advice on the matter.

Solved Archived 10 210

Firefox tabs crashing constantly

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new… (read more)

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new ones around the time the issue has been occurring. I've been unable to track down which add-on or if any add-on might be causing this.

Trying to search for this issue all I could come up with is that it might be an issue of a faulty CPU. I have an i9-13900KF which has been known to be part of the Intel generation with serious flaws. However I already installed a BIOS update and applied Intel's recommended settings to undervolt the CPU to prevent any issues. This was well before the Firefox tab crashing issue happened. So I'm not sure if it can really be the issue of a faulty CPU, but I've also had issues of other programs randomly crashing recently (like Discord or Steam).

The tab crash can occur on any website, for example Youtube, Duckduckgo, Protonmail, etc. The crash reason always is either "EXCEPTION_ACCESS_VIOLATION_READ" or just "EXCEPTION_ACCESS_VIOLATION". The crash also most of the time (but not always) occurs when loading the page itself or a video / live stream on it. But not when browsing an already loaded page (for example this forum post page I'm writing right now).

Here are some of the crash reports I've submitted:

EXCEPTION_ACCESS_VIOLATION_READ: https://crash-stats.mozilla.org/report/index/60309ae8-8cad-43ac-8b9b-172b10250815 https://crash-stats.mozilla.org/report/index/fecef0ab-d874-4cb5-990b-e49650250815

Rather rare "EXCEPTION_ACCESS_VIOLATION": https://crash-stats.mozilla.org/report/index/114b26fa-4e10-442c-bbd5-406630250812


Could someone help me narrow down this issue? Can it really be a faulty CPU and I need to trade mine in?

Solved Archived 5 654

Thunderbird ist geöffnet, jedoch kommt die Meldung 'Keine Nachricht gefuinden' ... !

Verwalte über Thunderbird mehrere Mailadressen, jedoch läßt sich keine dieser Mailadressen öffnen. Es kommt ständig die Mitteilunbg , 'Keine Nachricht gefunden' . Bei Neu… (read more)

Verwalte über Thunderbird mehrere Mailadressen, jedoch läßt sich keine dieser Mailadressen öffnen. Es kommt ständig die Mitteilunbg , 'Keine Nachricht gefunden' . Bei Neustart kommt die Mitteilung Thunderbird wird bereits ausgeführt, und dann erneute 'Keine Nachricht gefunden ' ... !???

Solved 1 100

Firefox hanging -0 crashing

Hi, Windows 11, 32GB memory. Firefox crashes regularly when between 1.6 and 1.9 GB is consumed It happens when watching YouTube. What is the solution, please? Thank y… (read more)

Hi, Windows 11, 32GB memory. Firefox crashes regularly when between 1.6 and 1.9 GB is consumed It happens when watching YouTube. What is the solution, please? Thank you.

Solved Archived 3 40

I have accidentally opened up hundreds of mail I meant to delete. I cannot access my emails, Thunderbird keeps failing to respond. I have tried closing each tab but I cannot tell what is going on. Help please

I have accidentally opened up hundreds of mail I meant to delete. I cannot access my emails, Thunderbird keeps failing to respond. I have tried closing each tab but I can… (read more)

I have accidentally opened up hundreds of mail I meant to delete. I cannot access my emails, Thunderbird keeps failing to respond. I have tried closing each tab but I cannot tell what is going on. Help please. I can't give the version as it doesn't respond to any instructions

Solved 2 80

Severe decline in performance and tab crashes.

About 3-4 months ago I started experiencing frequent tab crashes, to the point where if I have even 2 tabs open, one will be non-responsive until the crash page appears. … (read more)

About 3-4 months ago I started experiencing frequent tab crashes, to the point where if I have even 2 tabs open, one will be non-responsive until the crash page appears. Sometimes not even then, as I've just had YouTube up and it will crash with shocking regularity.

I used to be able to have 20+ tabs open plus a game with no issue at all. I've done nothing different with my computer, no new hardware, no new software besides installing and uninstalling games. My upload and download speeds remain the same. Only Firefox is being a stinker.

What's happening?

Solved 5 60

My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email.

My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email. Every time I did the mentioned, Thunderb… (read more)

My Thunderbird crash whenever I tried to "save as" an email, save the attachment of an email, attach a file to an outgoing email.

Every time I did the mentioned, Thunderbird prompts the normal window of my laptop's folders, but it disappear in a second with the Thunderbird crash and quit.

This situation happened after I installed MS365 on my laptop.

I did try the below: 1. Reset attachment directory - mail.compose.attach.dir 2. Run in trouble shooting mode 3. Repair folder index 4. Clear cache

Anyone can help please?

Solved Archived 2 230

Firefox вылетает при загрузке Faceit Anti-Cheat.

I already left a topic here on this issue, then no one could help me, in general, the problem appeared a month ago in me, as after I reinstalled Windows, downloaded the f… (read more)

I already left a topic here on this issue, then no one could help me, in general, the problem appeared a month ago in me, as after I reinstalled Windows, downloaded the facit anti-cheat steam browser and went to play facit, since facit requires some settings in the bios for it to work, when downloading the anti-cheat, it asks to restart the computer, it asks for tpm 2.0 secure boot , VBS , iommu , and so I thought for a long time what could be the problem that it is after installing the anti-cheat facit that the browser breaks. As a result, I found out that it is when the iommu function is enabled in the firefox bios that it breaks , if you disable this setting, the browser works, although it gave an error before and did not start at all, I spent a month trying to figure out what the problem was, I am a Windows optimizer and I had custom windows and a lot of different settings for optimizing windows, but now I have installed official windows and the problem is still there, it turned out that it is far from in windows and windows optimization, because I have many friends who use custom windows and optimization settings and everything works for them, and so I found out that it's about iommu , just a couple of days ago, I updated the bios, I had the old version, now the newest one is still present, if there is, then help me figure it out.

here is the error code from the "details" by the way, not only firefox breaks, but also chrome, brave, etc.

AvailablePageFile: 37469605888 AvailablePhysicalMemory: 32424693760 AvailableVirtualMemory: 138531310682112 BackgroundTaskMode: 0 BuildID: 20260403140140 CPUMicrocodeVersion: 0xa20120a CrashTime: 1775599624 DOMFissionEnabled: 0 DOMIPCEnabled: 0 HeadlessMode: 0 InstallTime: 1775587593 LastStartupWasCrash: 0 MinidumpSha256Hash: 89a8c6296c245dae30e1562163d1ec0d37df24dffa0a6e612f9294854213f8ff ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows":["dbgcore.dll","winrnr.dll","twinapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","netprofm.dll","npmproxy.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","winnsi.dll","DWrite.dll","dbghelp.dll","winmm.dll","Windows.UI.Immersive.dll","twinapi.appcore.dll","InputHost.dll","WindowManagementAPI.dll","textinputframework.dll","Windows.UI.dll","ktmw32.dll","wsock32.dll","version.dll","propsys.dll","WinTypes.dll","CoreUIComponents.dll","CoreMessaging.dll","nlaapi.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","profapi.dll","bcryptPrimitives.dll","msvcp_win.dll","ucrtbase.dll","cfgmgr32.dll","wintrust.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","win32u.dll","bcrypt.dll","sechost.dll","SHCore.dll","user32.dll","advapi32.dll","kernel32.dll","nsi.dll","gdi32.dll","ws2_32.dll","rpcrt4.dll","shlwapi.dll","ole32.dll","shell32.dll","oleaut32.dll","msctf.dll","combase.dll","msvcrt.dll","psapi.dll","clbcatq.dll","imm32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"]} ProcessType: main ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 12318 StartupCacheValid: 1 StartupCrash: 1 StartupTime: 1775599624 SubmittedFrom: Client SystemMemoryUsePercentage: 5 Throttleable: 1 TotalPageFile: 39652315136 TotalPhysicalMemory: 34283606016 TotalVirtualMemory: 140737488224256 UptimeTS: .2474393 Vendor: Mozilla Version: 149.0.2

Solved 8 10

la toute dernière version de firefox ne fonctionne pas. Message l'onglet a planté

Après avoir téléchargé la toute dernière version, 18.5.00, firefox ne fonctionne plus. Le message apparait à chaque recherche d'un site : l'onglet a planté. Que faire ? M… (read more)

Après avoir téléchargé la toute dernière version, 18.5.00, firefox ne fonctionne plus. Le message apparait à chaque recherche d'un site : l'onglet a planté. Que faire ? Merci

Solved 2 50