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Firefox keeps crashing

Firefox keeps suddenly crashing, I have reset Firefox, deleted it and reinstalled it, I have used DISM and SFC to repair any issues and I have set up a new profile within… (read more)

Firefox keeps suddenly crashing, I have reset Firefox, deleted it and reinstalled it, I have used DISM and SFC to repair any issues and I have set up a new profile within Firefox with no extensions, but still I have the same issue, either tabs suddenly crash or the whole Firefox does.

Open 3 2 20

Thunderbird keeps freezing up without crash report

Good morning Since this morning (05/03/2026) Thunderbird freezes within a minute or two of opening the program. Everything in the program freezes up. I cannot even close … (read more)

Good morning

Since this morning (05/03/2026) Thunderbird freezes within a minute or two of opening the program.

Everything in the program freezes up. I cannot even close it.

I am running Version 140.8.0esr on a Windows 10 PC.

Initially I was getting a pop up warning message that ask me to confirm if I wanted to send an email with attachments of over 20 MB. There were 3 or 4 such messages. I had not tried to send such emails.

I checked the Outbox in Local folders for old messages, but it was empty. I also checked the Unsent messages files in Local Folders in the Profile folder. I deleted the Unsent Messages.msf file to no effect. I renamed and replaced the Unsent messages file. Also no change.

I checked for crash logs but there are none.

I have run out of ideas as to what to try next. Does anyone have any advice?

Open 3 2 140

Latest update for pc won’t work

You updated your browser on my pc today. Now I can’t open it. It opens but has not opened any sites. I’ve had to use bing. I’ve used your browser for several years bu… (read more)

You updated your browser on my pc today. Now I can’t open it. It opens but has not opened any sites. I’ve had to use bing. I’ve used your browser for several years but unfortunately I’ve not been able to. It locks up when I try to open YouTube. The blue circle starts and locks up. Too bad.

Open 1 10

Nonstop crashing after latest update

Since the 152.0 update I've experienced near nonstop browser crashing, it crashed twice as I was trying to type up and submit this message, Is this a known issue or solel… (read more)

Since the 152.0 update I've experienced near nonstop browser crashing, it crashed twice as I was trying to type up and submit this message,

Is this a known issue or solely on my end? running 64 bit, windows 10

Open 4 60

After decades of using your product the latest download causes it to repeatedly crash before I can use it.

Following my traumatic brain injury I do have a reading disability search that perusing your articles could take me up to a week. As you see I am running Windows 10 on a … (read more)

Following my traumatic brain injury I do have a reading disability search that perusing your articles could take me up to a week.

As you see I am running Windows 10 on a laptop which Microsoft said I was good for another year using this OS. Your latest download executed and after 2 reboots continuously crashes after trying to view any of the five windows a browser I had open with multiple tabs in each.

Open 1 40

Firefox crashes about 1 minute after launch, even in Safe Mode (Windows 11 23H2)

My browser started crashing after the latest update, and it still crashes even in Safe Mode. It doesn’t close immediately upon opening; instead, it shuts down suddenly af… (read more)

My browser started crashing after the latest update, and it still crashes even in Safe Mode. It doesn’t close immediately upon opening; instead, it shuts down suddenly after about one minute or longer. This issue never occurred before and only started appearing after the recent update. My system is Windows 11, with the following detailed information: Edition: Windows 11 Pro Version: 23H2 Install date: September 17, 2023 OS build: 22631.5624 Experience: Windows Feature Experience Pack 1000.22700.1106.0

Open 2 40

Firefox is crashing every few minutes

While playing Free Games.org and Free Mahjong also on AOL Mail Firefox crashes after a few moments. I performed security scans and restarted, still crashing. … (read more)

While playing Free Games.org and Free Mahjong also on AOL Mail Firefox crashes after a few moments. I performed security scans and restarted, still crashing.

Open 1 30

Firefox randomly crashes, freezes, or just decides not to do things

I usually use firefox to download things, and watch videos, however, sometimes, when I change tabs, try to minimise firefox, close a pop up, even if I just pause a video,… (read more)

I usually use firefox to download things, and watch videos, however, sometimes, when I change tabs, try to minimise firefox, close a pop up, even if I just pause a video, it randomly decides to instead completely freeze and require the app to be completely restarted, and it occasionally decides to roll back my search history.

In fact, Firefox crashed as I was writing this, i'm lucky my progress was saved, these issues have made firefox completely unusable about 70%-80% of the time, and i'm running out of browsers to switch to, opera is run on lies, chrome is just bad, and now firefox is dying.

Just for reference, no other application or web browser that has ever been on my current device has ever acted like this, I'm currently using a decent PC running Windows 10

Open 1 20

Why does X.com crash Firefox entirely

Every time I attempt to log into X.com the Firefox browser stops working entirely. Dead. Nothing. Won't open or function. Need to restart my computer to access and use Fi… (read more)

Every time I attempt to log into X.com the Firefox browser stops working entirely. Dead. Nothing. Won't open or function. Need to restart my computer to access and use Firefox. This does not happen when I use Chrome.

Open 1 30

"Gah, your tab just crashed" message

for years now I have had this issue when browsing. It is so annoying. I have tried all the suggested troubleshooting. I deleted all extensions. This helped for a whil… (read more)

for years now I have had this issue when browsing. It is so annoying. I have tried all the suggested troubleshooting. I deleted all extensions. This helped for a while, but not for long. Now it's so tedious to browse that I am thinking of getting rid of Firefox. It has just become unusable and no one can seem to fix it. I am using Windows 10 and no extensions. It often happens when I first open a page and while the page is being pulled up.

Open 2 50

Firefox keeps crashing

I get the message: We're Sorry Firfox had a problem and crashed. We'll try to restore your tabs and windows. To help us diagnose and fix this problem, you can send us a… (read more)

I get the message: We're Sorry Firfox had a problem and crashed. We'll try to restore your tabs and windows. To help us diagnose and fix this problem, you can send us a crash report. I sent the crash report multiple times.

I added a screenshot of my MacBook Air info.

The details are: AvailablePhysicalMemory: 1700704256 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20260216153405 CrashTime: 1773448580 DOMFissionEnabled: 0 DOMIPCEnabled: 0 HeadlessMode: 0 InstallTime: 1772203700 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 75 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1773448580 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: MOZ_CRASH(NS_ERROR_OMNIJAR_OR_DIR_MISSING) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 248750080 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 15923 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1773448579 SubmittedFrom: Client Throttleable: 1 TotalPhysicalMemory: 8589934592 UptimeTS: 1.104864563 Vendor: Mozilla Version: 148.0 This report also contains technical information about the state of the application when it crashed.

Moderator note: This question has been edited to fill the Firefox version field (based on the info submitted).

Open 6 179

My ram is broken in certain memory locations, writing to these locations brick the program, or if the program is kernel-level, I will blue screen.

I don't want to spend any more on my PC. It was the largest amount of money I had ever seen when I first bought it. Even if I have way more resources now, I don't believe… (read more)

I don't want to spend any more on my PC. It was the largest amount of money I had ever seen when I first bought it. Even if I have way more resources now, I don't believe that a few faulty locations in my memory should be causing so many problems for myself and for developers who have no clue why their users keep crashing.

It is either my RAM or VRAM. Disabling XMP on my RAM dampened these issues but couldn't fully solve them.

It's exactly as I said. Normal programs just crash. Kernel-level programs or anti-cheats can entirely blue screen my PC. It all has to do with where these programs are writing to in my hardware. It's only a few locations that I have faulty. Most programs work fine. Most games work fine. Most crashes are very transient.

Firefox is a transient and common crasher for me. It's so painful to be scrolling a page and have the page crash, just for the previous page to load instead of the newer one that I was on, and on top of that I could also be losing work or effort.

I know this isn't exactly a dev support page, but this problem is so recurring that I don't know what to think anymore. There has to be a way to check which memory locations are fried without causing a bluescreen or crashing the program. Maybe it's a Windows issue and devs could easily fix it, if it weren't for Windows bottlenecks like labelling the faulty locations as "protected". I've seen at least 1 crash where the output said something like "Error: tried writing to protected location" blah blah blah then it spit out some hexcode or exact location and blahblahblah. And that was the entire error message.

Open 1 50

How can I stop Firefox from crashing multiple times a day?

Hello, Whenever I open Firefox, it crashes repeatedly. This has been going on for at least a couple of weeks, whether it's right when I open it or hours later when I'm i… (read more)

Hello, Whenever I open Firefox, it crashes repeatedly. This has been going on for at least a couple of weeks, whether it's right when I open it or hours later when I'm in the middle of something. I've disabled extensions, ran it in troubleshoot, and done the steps advised to no avail. Any help would be greatly appreciated as this has rendered Firefox unusable. Attached is a screenshot of the digits of the crash reports, as well as the link for the one from today.

Open 3 40