Showing questions for topic:

I want to temporarily suspend my VPN Subscription

Hello, I have a paid subscription to Mozilla's VPN service, but need to temporarily suspend/cancel the subscription. When I go into settings there is no subscription lis… (read more)

Hello,

I have a paid subscription to Mozilla's VPN service, but need to temporarily suspend/cancel the subscription. When I go into settings there is no subscription listed though my bank shows that I have been paying the monthly $4 charge for many months. How do I cancel the subscription?

Open 1
Firefox Accounts
James replied 3 hours ago

Can I be reimbursed by canceling Mozilla VPN?

I subscribed to Mozilla VPN a few days ago, but have now learned that I can get Bitdefender's version for free. I wish to cancel Mozilla's version and, hopefully, be reim… (read more)

I subscribed to Mozilla VPN a few days ago, but have now learned that I can get Bitdefender's version for free. I wish to cancel Mozilla's version and, hopefully, be reimbursed.

Open 1 10
Firefox Accounts
James replied 1 day ago

Missing Mozilla VPN subscription

Hi! I've received an email informing about my upcoming VPN subscription reneval. But when I went to my subscriptions page I can only see "You have no active subscriptions… (read more)

Hi! I've received an email informing about my upcoming VPN subscription reneval. But when I went to my subscriptions page I can only see "You have no active subscriptions" message. Does it mean that my subscription is cancelled and the email message is wrong?

Open 1
Firefox Accounts
Konstantina Papadea replied 1 week ago

I want to remove Paypal from my subscription and add a credit card

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method. I tried removing Paypal, but it force… (read more)

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method.

I tried removing Paypal, but it forced me to restore Paypal as the payment method.

How do I switch to a credit card?

Open 2 50
Firefox Accounts
James replied 2 weeks ago

Request for Refund – Mozilla VPN Subscription

Dear Mozilla Support Team, I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period. According to your Terms of Service, I am el… (read more)

Dear Mozilla Support Team,

I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period.

According to your Terms of Service, I am eligible for a full refund. Therefore, I kindly request a refund of the €9.99 charge to the original payment method.

If you require any additional information to process my request, such as the email address associated with my account or my order number, I would be happy to provide it.

Thank you for your assistance. I look forward to your confirmation that the refund has been processed.

Kind regards,

Jakob

Open 1 10
Firefox Accounts
James replied 4 weeks ago

I bought VPN subscription, you took the money but don't recognise it but you

I paid for Mozilla VPN in USD but you now want me to pay again in GBP, why? Recept details: Date: July 3, 2026 Amount paid: $59.88 (Visa - 8200) Receipt number: 242315… (read more)

I paid for Mozilla VPN in USD but you now want me to pay again in GBP, why?

Recept details: Date: July 3, 2026 Amount paid: $59.88 (Visa - 8200) Receipt number: 24231560

Open 1 60
Firefox for Android Accounts
James replied 1 month ago

Your vertical AI helper on the side of my screen does not switch accounta properly. I am stuck using my AI from work. I want to switch to my main one

The Vertical tab AI, where you can connect your AI, is stuck on my work email. Everytime I click to go to my premium personal account it opens a new tab to use the full v… (read more)

The Vertical tab AI, where you can connect your AI, is stuck on my work email. Everytime I click to go to my premium personal account it opens a new tab to use the full view option, but i dont want that. I want to use the vertical tab version. The vertical tab version does not switch accounts.

Open 1 30
Firefox Accounts
Denys replied 1 month ago