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Thunderbird Mail problems (with AVG installed)

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to overri… (read more)

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to override how Thunderbird identifies this site. Click below to create a security exception.”

So each time I have to click on the box which prompts me to create a security exception. When I click the box to “ save “ the exception, it makes no difference. I have to do it every time.

As if this were not bad enough, I am now getting asked to “ verify my password “ for each of my two E-mail accounts, every time I try to access my E-mails. This never happened to me before and has only started over the past week or so.

I have AVG security in addition to their “ Premium Technical Support “ which costs a lot of money. I telephoned them today and spoke with two of their technical advisers, also gave them remote access to my PC so they could fix the problem. I spent almost TWO HOURS on the telephone while they tried various things, checked my operating system, checked the server details on Thunderbird and also ran the “ RKILL “ programme to check for any faults. They told me everything was fine. But after they had gone and I tried again to access Thunderbird, the same problems re-occurred. Surely there must be a simple way to address these two issues. I am getting very fed-up and wish I could simply speak to a technician on the telephone instead of like this ! Why can’t we do that ?

Asked by Steamgo 1 year ago

Answered by Toad-Hall 1 year ago

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All unread messages marked as read

In the last two days all of my messages have been immediately marked as read (i.e., unread messages do not show up in bold). In options I have chosen 'Automatically mark… (read more)

In the last two days all of my messages have been immediately marked as read (i.e., unread messages do not show up in bold). In options I have chosen 'Automatically mark messages as read after displaying for 10 seconds', and in the past this has meant the incoming message showed as bold until I opened and read it, and that the main display indicated how many unread messages I had. I am using Firefox 78.13.0 in Windows 10, but this did not happen after an update: it simply happened overnight. Just now I sent a message from my Gmail account to my Firefox address and have not opened it in Firefox: on my iPad it shows as unread, but on my PC it shows as read, even though I haven't touched it. This problem applies to all three mailboxes in the Firefox account: when I look at the main Firefox display, there is no bold to indicate that any of the mailboxes have new messages.

 This is very annoying in terms of business--I can't immediately see whose messages I have not yet read, and whether any new messages have arrived in a particular mailbox since I last opened Firefox (it is too distracting to keep it open all the time).  Many thanks for any help.

Asked by Janet1593 12 months ago

Answered by sfhowes 12 months ago

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Server Settings related to message saying " too many messages - TT 1602."

Having only a couple of weeks ago managed to sort out the Certificates / Authorities / Mail Shield settings in Thunderbird, I am now getting a different problem. Yesterda… (read more)

Having only a couple of weeks ago managed to sort out the Certificates / Authorities / Mail Shield settings in Thunderbird, I am now getting a different problem. Yesterday I sent two or three E-mails successfully, but then on the next one I got a message saying " too many messages - TT 1602." I checked to see what this meant, and discovered a post saying I should change my outgoing server setting from 587 to 25. ( but 587 has always worked fine until now ! ) Changed the setting to 25 and re-sent the E-mail. There was a different error message which said the server address had not been recognised. However, the E-mail did get sent. Tried the same thing with a second E-mail, got the same message, but the E-mail got sent. This morning I decided to re-set my outgoing server connection back to 587 to see what would happen when I attempted to send another E-mail. Back on 587 all seems to be working OK once more. But for how long ? Is there a problem with Thunderbird ? Can someone perhaps explain what are the " correct " server connections / settings for both in-coming and out-going servers ? Thank you very much.

Asked by Steamgo 1 year ago

Answered by Toad-Hall 1 year ago

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My question was why does cursor disappear in Mozilla Thunderbird email.

My question was why does cursor disappear in Mozilla Thunderbird email. I did not find answer in forum, but worked it out... Open Windows start menu. Type mouse. Open mou… (read more)

My question was why does cursor disappear in Mozilla Thunderbird email. I did not find answer in forum, but worked it out... Open Windows start menu. Type mouse. Open mouse / Advanced Options. Find "Hide cursor when typing" box... uncheck it. Fixed. Hope that helps someone!!!

Asked by iant123 5 months ago

Answered by Stans 5 months ago

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Changing to IMAP server

How do I change "POP" server to IMAP server? Verizon default to AOL requires an IMAP address. Putting new IMAP address in doesn't work unless the server type is changed. … (read more)

How do I change "POP" server to IMAP server? Verizon default to AOL requires an IMAP address. Putting new IMAP address in doesn't work unless the server type is changed. You can't delete it and change it in "server" settings. This 77 yr old needs more guidance please.

Outgoing SMPT doesn't need a change. Thank you.

Asked by holtda 8 months ago

Answered by sfhowes 8 months ago

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Email attatchments

Hi. Just recently I noticed I am unable to open attachments that come in on my Thunderbird email account. When I try to open, I get an email window with this included, … (read more)

Hi. Just recently I noticed I am unable to open attachments that come in on my Thunderbird email account. When I try to open, I get an email window with this included, as if ready to send? I can save these attachments and then view them, but I do not always want to save, just look at them first? Am I missing something or is this the way Mozilla has now set it up???

Asked by chezvaun 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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migrate local thunderbird folders on a new computer

hi after having migrated the thunderbird folder to my new computer, the local folders still don't appear. where do i find them? how can i get them on the new computer? th… (read more)

hi after having migrated the thunderbird folder to my new computer, the local folders still don't appear. where do i find them? how can i get them on the new computer? thanks for any advice! m.st.

Asked by mo_stoeckli 1 year ago

Answered by cor-el 1 year ago

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Cannot send emails

Following a change of password with my service provider, I can receive emails but cannot reply or send new emails. Tis is the error message: " Sending of the message fail… (read more)

Following a change of password with my service provider, I can receive emails but cannot reply or send new emails. Tis is the error message: " Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'."

Efforts to check or edit my Outgoing server (SMTP) password have proved a waste of time. Despite following all available instructions, screenshots, and online comments, I am unable to change or check my SMTP password. I am able to select 'Password' authenication, but not able view or edit the password. I have deleted that particular account and set up a new one with the same email address, but authentication problem remains. I have spent too much time trying to resolve this issue, so now I have no choice but to use annoying 'Windows Mail'. If I cannot resolve this issue, I will have no choice but to bid a sad farewell to the otherwise reliable Thunderbird which I have used for years.

Asked by Handymanbill 9 months ago

Answered by Handymanbill 9 months ago

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outgoing mail

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection refused - OXSUS003_101 - https://post… (read more)

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection refused - OXSUS003_101 - https://postmaster-oxsus.vadesecure.com/error_codes/#_101.

Asked by wil47 6 months ago

Answered by Toad-Hall 6 months ago

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Thnderbird

I have used Firefox and Thunderbird for several years but now I am unable to use Yahoo because of ?Thunderbird being unsecure? So anyway I can't get signed in anymore. I… (read more)

I have used Firefox and Thunderbird for several years but now I am unable to use Yahoo because of ?Thunderbird being unsecure? So anyway I can't get signed in anymore. I have read everything I can find on the web sites about how to log in but as I read and follow directions I always get to a critical spot where a function/icon/option/ is not available to me. So I'm dead in the water again. I am using Firefox version 83 and Thunderbird version 78, the latest downloads and Windows 10. I guess I'm not very smart on the computer but my question is 'can anybody give me precise instructions how to comply with the Yahoo security snafu? Right now I am using Yahoo until I can find out something about Thunderbird and I hate Yahoo. Secondly is Mozilla fixing the Thunderbird program so it will seamlessly log in?

Any help will be appreciated. My email address is: gaylon.smith@sbcglobal.net

Asked by gaylon.smith1 1 year ago

Answered by christ1 1 year ago

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ALL Mail. Every initial startup it downloads hundreds of old emails. How can I stop this?

The first time I start up Thunderbird in each session, there is a long delay, during which nothing can happen, while All Mail dlownloads messages - currently over 900 of… (read more)

The first time I start up Thunderbird in each session, there is a long delay, during which nothing can happen, while All Mail dlownloads messages - currently over 900 of them. Why does it do this, and how can I stop it downloading old messages?

Asked by thedays812 1 year ago

Answered by sfhowes 1 year ago

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Envelope icon displayed in subject field .. TB 78

Since upgrading to v78 from v68 I now have an envelope icon being displayed in the subject line of the preview pane. It appears to change depending on whether the email i… (read more)

Since upgrading to v78 from v68 I now have an envelope icon being displayed in the subject line of the preview pane.

It appears to change depending on whether the email is read or unread.

Is there a way to remove it?

Asked by Simon 8 months ago

Answered by Simon 8 months ago

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Re : Thunderbird Mail

Hello. I have recently been experiencing lots of problems with Thunderbird E-mails. Often I am unable to send any mails at all. Although the in-box seems to work OK. Chec… (read more)

Hello. I have recently been experiencing lots of problems with Thunderbird E-mails. Often I am unable to send any mails at all. Although the in-box seems to work OK. Checked with my ISP yesterday ( Talk Talk ) and was advised they no longer support Tiscali E-mails ! However, that later turned out to be incorrect. Apparently they still support Tiscali - but only for existing telephone and broadband customers like me. However, I am advised to change my account settings from POP 3 to IMAP. ( not quite sure why ! )

If I am to change the settings to IMAP could someone please let me have some simpole and easy-to-follow steps for an " oldie " like me so I don't make any mistakes. Also, please could you confirm that if I make the switch I will still be able to keep my existing tiscali.co.uk E-mail domain name ? I want to retain that E-mail address in any event. Is that possible ?

Finally, I would want to copy a couple of hundred incoming and out-going E-mails to the IMAP account, or, if not possible, then I would need to make a back-up copy of two or three hundred incoming and out-going E-mails which are already on Thunderbird but I don't know how to go about this. Could someone please send me some easy-to-follow instructions,

I have to say that all of this seems very complicated just to change from POP 3 to IMAP in order to keep Talk Talk happy ! I don't use multiple accounts and would prefer to stick with POP 3. Help and advice please on what to do.

Many thanks. SG.

Asked by Steamgo 1 year ago

Answered by Toad-Hall 1 year ago

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Deleted emails being automatically deleted from trash folder after a few days

Deleted messages used to stay in my Deleted or Deleted Messages folders until I manually deleted them. (I kept them for several months in case of late disputes with corre… (read more)

Deleted messages used to stay in my Deleted or Deleted Messages folders until I manually deleted them. (I kept them for several months in case of late disputes with correspondents). However, they are now vanishing after a few days. Retention policy on each is 'Use my AC settings' and 'don't delete messages.' Any advice please?

Asked by alan.hobby 9 months ago

Answered by alan.hobby 9 months ago

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Thunderbird question

I can't find a way to ask the Thunderbird community a question. This is my question. I am running tbird 78.5.1 on my PC. There is an option to move mail. One of the op… (read more)

I can't find a way to ask the Thunderbird community a question. This is my question.

I am running tbird 78.5.1 on my PC. There is an option to move mail. One of the options under that is to look at favorites. I want to learn how to put folders into that favorites list.

I know there is also an option for recent folders. That one autoconfigures and I know how to use it.

But I would like to designate favorites as well. Can someone please tell me how to do that?

Asked by nuorlenzgal 1 year ago

Answered by sfhowes 1 year ago

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Stopped receiving emails in Thunderbird

Hi I have stopped receiving emails in Thunderbird. I can still see mail including new mail if I log into Gmail website. When I click "Get messages" Thunderbird says "Conn… (read more)

Hi I have stopped receiving emails in Thunderbird. I can still see mail including new mail if I log into Gmail website. When I click "Get messages" Thunderbird says "Connected to imap.gmail.com" but doesn't go on to my Inbox. I can still send messages. I have tried removing Thunderbird and reinstalling it. I had do that manually the automatic install would not recognise my password. I have tried removing saved passwords and reentered myGmail password. I tried changing my login settings to no password and my Connection security to None. I have tried the suggestions on the Thunderbird website, including disabling my internet security (Eset). Help, please Cheers Roger

Asked by Roger 1 year ago

Answered by christ1 1 year ago