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A re-install of TBird won't start when an old profile contains a folder for an email domain that no longer exists.

I am installing Tbird on a Windows 10 instance that I am recovering from backup. There is a default profile that contains a folder for a user in an IMAP domain that no lo… (read more)

I am installing Tbird on a Windows 10 instance that I am recovering from backup. There is a default profile that contains a folder for a user in an IMAP domain that no longer exists. Tbird won't start and just spins with a message about a missing IMAP user.

I copied the profile to another backup folder. And then uninstalled and re-installed TB. The "AppData > Roaming > Thunderbird > Profiles" folder(s) are still there but empty. When I start TB it says: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." The old email is not important now. Should I delete more folders in AppData, or what should I do next?

Solved 4 257

Thunderbird email: best backup method for mail folders, calendar, address book, settings

Hello, I just enabled the backup sync option for the Firefox web browser (Win 10). What is the equivalent process, or recommended method of enabling a backup for mail fol… (read more)

Hello, I just enabled the backup sync option for the Firefox web browser (Win 10). What is the equivalent process, or recommended method of enabling a backup for mail folders, calendar entries, address books, settings, etc. of the most current Thunderbird version on a Win 10 PC? I could not find a clear answer in the help forums. Thank you.

Solved Archived 2 157

Can I use thunderbird with multiple accounts on multiple PC's and stay synchronised?

Can I use thunderbird with multiple accounts on multiple PC's and stay synchronised? I have two PC's i want to set up - it seems like i have to create a new account for a… (read more)

Can I use thunderbird with multiple accounts on multiple PC's and stay synchronised?

I have two PC's i want to set up - it seems like i have to create a new account for a second PC rather than pick up the account set up from the first PC.

Solved 2 139

Should a Profile backup create a hierarchy of folders with emails in them?

I deleted my Thunderbird account and created a new one on the same computer. I used a Profile saved on my external hard drive. The address book info was replicated. Th… (read more)

I deleted my Thunderbird account and created a new one on the same computer. I used a Profile saved on my external hard drive. The address book info was replicated. The hierarchy of folders and their emails were not replicated in the left hand pane. Is there a way to retrieve those folders with their content? Please, I am not super techno-savvy, so take me step by step. Thank you.

Solved 20 139

Where is my Thunderbird profile file (please read the entire explanation--if it were just a matter of reading and following instructions I wouldn't be asking)

I just installed a new router and all of a sudden nothing is working properly on my PC. Among other things, I need to fix Thunderbird, and for that I need to find where m… (read more)

I just installed a new router and all of a sudden nothing is working properly on my PC. Among other things, I need to fix Thunderbird, and for that I need to find where my thunderbird profile is. The instructions I've seen say to go to troubleshooting information, find profile folder, and click on "open folder." When I do that, nothing happens. (I told you installing the router appears to have broken everything--I don't know how that happened, especially since I was on the phone with tech support for the router for install), and I'm no closer to finding the profile file. I can enter %appdata%\roaming\thunderbird\profiles but that shows me two different profile directories and I don't know which one is the right one. How can I find the correct file and why doesn't troubleshooting information just show me that?

Solved 7 99

I had to log in to Thunderbird and when i did all my folders and previous emails have vanished.

I had to log in this morning, the first time as its automatic, and when i did all my folders and emails have gone. Where are they as there is important information in the… (read more)

I had to log in this morning, the first time as its automatic, and when i did all my folders and emails have gone. Where are they as there is important information in there which i need. The page layout is different too as i can't delete anything. HELP

Solved 3 70