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  • Archived

When I delete email from the inbox, it does not show up in the trash folder.

I cannot see any deleted messages in the trash folder for on of my accounts. This is a recent development, and I believe it started after the last update. I tried turning… (read more)

I cannot see any deleted messages in the trash folder for on of my accounts. This is a recent development, and I believe it started after the last update. I tried turning off all plugins, disabled filters, etc..... If I right click on the trash folder properties, it says there are "whatever" number of emails in it. At first I thought it was permanently deleting emails when deleted from the inbox, but that does not seem to be the case. But, I cannot cannot see anything in the trash, cannot highlight any text in there. My other email account works as normal, i.e., I delete a message from the inbox and it is visible in the trash folder. I have compared the settings for both to make sure they are the same. This just started and is driving me nuts. Suggestions?

Asked by dougcarr 4 years ago

Last reply by Zenos 4 years ago

  • Archived

HTML does not attach on outgoing e mails

I have an auto signature which attaches from a file. It has worked beautifully until now. Now when I write an e mail the Html links show only as text boxes, and when I se… (read more)

I have an auto signature which attaches from a file. It has worked beautifully until now. Now when I write an e mail the Html links show only as text boxes, and when I send the e mail, I get an "attaching" message and the mail sticks. E mail sends fine if i turn the signature off.

Asked by paulfacil 4 years ago

Last reply by Zenos 4 years ago

  • Archived

What am I supposed to do with the notice about Thunderbird 45?

I got the notice that Thunderbird 45 now is here. Then when I clicked to get in all I got were pages of things that were different on 45. Was my previous version automat… (read more)

I got the notice that Thunderbird 45 now is here. Then when I clicked to get in all I got were pages of things that were different on 45. Was my previous version automatically updated or am I supposed to now do something? I clicked on download but it was just for people who did not already have Thunderbird.

Asked by phoenix56 4 years ago

Last reply by user01229325 4 years ago

  • Archived

*Some* e-mails being set as replys are timing out

When this happens, if I remove most of text from the reply, at some point it 'sends'. There are no attachments. I looked at the error console and there are many instance… (read more)

When this happens, if I remove most of text from the reply, at some point it 'sends'. There are no attachments. I looked at the error console and there are many instances of:

Timestamp: 6/25/2016 12:45:13 PM Warning: Unknown property 'grid-auto-columns'. Declaration dropped. Source File: resource://gre-resources/ua.css Line: 175, Column: 19 Source Code:

 grid-auto-columns: inherit;

or

Timestamp: 6/25/2016 12:45:13 PM Warning: Unknown property 'grid-column-gap'. Declaration dropped. Source File: resource://gre-resources/ua.css Line: 178, Column: 17 Source Code:

 grid-column-gap: inherit;

or

Timestamp: 6/25/2016 12:45:13 PM Warning: Unknown property 'grid-template-areas'. Declaration dropped. Source File: resource://gre-resources/ua.css Line: 180, Column: 21 Source Code:

 grid-template-areas: inherit;

and others along the same line.

Thanks

Robert Del Grande

Asked by rdelgrande 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Unable to download email

Hi, I am a long time user of Firefox. I run Windows 10. About a week ago, I was unable to download any email from my Time Warner account. So I updated the program to the … (read more)

Hi, I am a long time user of Firefox. I run Windows 10.

About a week ago, I was unable to download any email from my Time Warner account. So I updated the program to the latest version. I now get the following error message when I try to download email:

"An error occurred with the POP3 mail server. Mail server mail.twc.com responded:"

That's it. Nothing more. I can go to the TW site and get email, so I know the TW server is working. I also checked all my Firefox settings and they appear to be correct.

I am a huge fan of Mozilla products and if you could provide any troubleshooting tips I would be very appreciative.

Many thanks, Arthur

Asked by ArthurBG 3 years ago

Last reply by christ1 3 years ago

  • Archived

Question about Thunderbird

Hi, I am using thunderbird from long time. I have formatted my computer & accidentally I have not took backup of thunderbird folder. My question is - there is any way… (read more)

Hi,

I am using thunderbird from long time. I have formatted my computer & accidentally I have not took backup of thunderbird folder. My question is - there is any way to get back my mails?

Regards Mrinmoy Chakraborty

Asked by Mrinmoy Chakraborty 3 years ago

Last reply by user01229325 3 years ago

  • Archived

Answers to an e-mail to more persons are combined. I do not want that.

When I send an e-mail to a few persons it used to be so that every answer appeared separately in my inbox. Since a few days I get an underlined incoming message that app… (read more)

When I send an e-mail to a few persons it used to be so that every answer appeared separately in my inbox. Since a few days I get an underlined incoming message that appears to consist of a few incoming messages. That also occurs when a person comments a few times on my e-mail sent to him.

I would like to receive each e-mail separately as in the past.

Asked by paulwesselius 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

I have been receiving a huge increase in my spam folder; (50/day) What has caused this and what can I do? Thanks!

Up until recently I received 12 or less spam emails in my spam folder. Within the last month the number of spam email has grown exponentially; 50/day. What may have caus… (read more)

Up until recently I received 12 or less spam emails in my spam folder. Within the last month the number of spam email has grown exponentially; 50/day.

What may have caused this sudden leap and are there free filters available that I can use.

I'm using Windows 10.

Thanks!

Asked by Tymochtee 1 year ago

Last reply by WestEnd 1 year ago

How do I change the appearance of the Inbox folder?

All of my Firefox folders have column headings: display message threads, star, attachment, Subject, read/not read, From, Sort by Junk Status, Date -- except my Inbox fold… (read more)

All of my Firefox folders have column headings: display message threads, star, attachment, Subject, read/not read, From, Sort by Junk Status, Date -- except my Inbox folder. How can I restore the column headings to my Inbox folder?

Asked by dsprunk 5 months ago

Last reply by cor-el 5 months ago

Am not allowed to send a blast email to 59 address - have been able to for the last 2-3 years!

In the past have been able to send out a blast to 59 addresses with no problem - am being told now that there are two many and can't be sent. Have had to split the group… (read more)

In the past have been able to send out a blast to 59 addresses with no problem - am being told now that there are two many and can't be sent. Have had to split the group which is a pain!!

Asked by annb12 3 months ago

Last reply by sfhowes 3 months ago

deleted files missing

This AM I opened my Trash folder (where all my deleted emails are sent) to refer to an email several months old. Disturbingly, the only files showing were deleted files … (read more)

This AM I opened my Trash folder (where all my deleted emails are sent) to refer to an email several months old. Disturbingly, the only files showing were deleted files for the past four days only. I did not delete them because I sometime refer to an older deleted email and generally delete them when they are more than six months old, manually. I checked the settings which indicate no emails are to be deleted. I also tried a repair for the Trash file with no success. I would appreciate a response as to why this is happening and how to correct it (and how to recover the missing emails). Many thanks. Stan

Asked by hollywoodstan 1 month ago

Last reply by Stans 1 month ago

cursor

Hello, inside Mozilla email, when I roll my cursor over a hyperlink/picture in an email, the cursor turns into a (+)(-) symbol, and doesnt allow me to click on the link. … (read more)

Hello, inside Mozilla email, when I roll my cursor over a hyperlink/picture in an email, the cursor turns into a (+)(-) symbol, and doesnt allow me to click on the link. On every tap of the mouse, the cursor symbol alternates: + - + - + - + - etc, etc,

Asked by request32 1 month ago

Last reply by sfhowes 1 month ago

  • Archived

Syncing emails with Gmail Windows keeps throwing up "Not responding"messages, please help. (windows 10)

When I open Thunderbird it starts syncing with Gmail & Thunderbird hangs when Windows is in normail mode, but when I it in Safe Mode with Networking it works fine. Is… (read more)

When I open Thunderbird it starts syncing with Gmail & Thunderbird hangs when Windows is in normail mode, but when I it in Safe Mode with Networking it works fine. Is this a bug with Thunderbird 38.3.0?

Asked by martbd 4 years ago

Last reply by Wayne Mery 4 years ago

  • Archived

2 versions of Firefox and Thunderbird after update to Windows 10

After my Windows 10 update I found 2 versions of Firefox (43.0)and (34.0), and 2 versions of Thunderbird (38.3.0) and (31.4.0) listed in my uninstall programs listing. O… (read more)

After my Windows 10 update I found 2 versions of Firefox (43.0)and (34.0), and 2 versions of Thunderbird (38.3.0) and (31.4.0) listed in my uninstall programs listing. One version of Firefox eventually went away for some unknown reason.

Below are registry keys found. First 2 are identical listings under the Property store. The remainders are from a search for the outdated version of Thunderbird. This found some of the outdated versions of Firefox. Hope this helps you.

I am the sole user on this computer. I only have 1 profile with 3 E-mail addresses.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\4f674088_0

{2}.\\?\hdaudio#func_01&ven_10ec&dev_0889&subsys_104383c0&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume3\Mozilla Thunderbird\updated\thunderbird.exe%b{00000000-0000-0000-0000-000000000000}


HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\8fc49705_0

{2}.\\?\hdaudio#func_01&ven_10ec&dev_0889&subsys_104383c0&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume3\Mozilla Thunderbird\thunderbird.exe%b{00000000-0000-0000-0000-000000000000}

==============================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\UFH\ARP

Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall Mozilla Thunderbird 31.4.0 (x86 en-US) N:\Mozilla Thunderbird\uninstall\helper.exe


HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) Comments Mozilla Thunderbird 31.4.0 (x86 en-US)

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) DisplayName Mozilla Thunderbird 31.4.0 (x86 en-US)

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) DisplayVerion 31.4.0

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\MozillaMaintenanceService Comments Mozilla Maintenance Service 31.4.0 (x86 en-US)

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Thunderbird (Default) 31.4.0

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Thunderbird 31.4.0 GeckoVer 31.4.0

Also note that in this same location were 2 entries for Firefox below:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Firefox 34.0 GeckoVer 34.0

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Firefox 43.0 GeckoVer 43.0

Asked by larrysinagub 4 years ago

Last reply by Wayne Mery 4 years ago

  • Archived

Error 5.4.5

I continually run into problems when sending out a series of emails with attachments. After a limited number to multiple emails within my network I get this message back-… (read more)

I continually run into problems when sending out a series of emails with attachments.

After a limited number to multiple emails within my network I get this message back- cant make sense of it- is it a memory problem, if so can I release or reduce memory, if it is something else please advise on what to do to solve it.

Alert! An Outgoing server (SMTP) error occurred while sending mail. The server responded: 5.4.5 Daily user sending quota exceeded. r62sm1101499wmd.15 - gsmtp

Please come back as this is frustrating to come up again within a broad mail out I want to do through Thunderbird.

Asked by paul4innovating 4 years ago

Last reply by Toad-Hall 4 years ago

  • Archived

Not Receiving Email on 1 of the 3 Computers

We have 5 company computers but only 3 use Thunderbird. The other 2 just use the general Gmail access and do not have Thunderbird installed on those computers. We have t… (read more)

We have 5 company computers but only 3 use Thunderbird. The other 2 just use the general Gmail access and do not have Thunderbird installed on those computers. We have the latest version of Thunderbird on the 3 company computers. The owner's Thunderbird has his own direct office email account (Gmail) but not the general office email account. The other has both his direct office email account (Gmail) and the general office account (Gmail). That computer has not had any issues. Mine, however, only receives emails and will only show emails that come in when I am signed on to my computer. When I am not signed on or when I come in to work in the morning I cannot get emails from the general office account (Gmail) even if I ask to download from the general office account (Gmail). But when I go to access the general email account via Gmail all the emails are there. So no one is deleting the emails.

I deleted the saved password for downloading and tried entering it again but no luck. What could be the issue?

Thanks ahead of time!

Asked by BESTHCE 4 years ago

Last reply by christ1 4 years ago