Thunderbird Community Forum

My most recent update is VERY difficult to understand and use. Is there any other way to ask for help with the endless really simple puzzles that this new TBird brings. I don't get any answers in this forum - or there may be answers but I can't find them. Where do users go to get quick how-to-do-it answers?

I was a Thunderbird user for a long time, and so signed up for monthly donations in support. But I ended Thunderbird use when switching to a new computer, and now I'd like to cease that monthly automatic billing. But the Donor Portal doesn't work - the login link is never sent. So how do I terminate this monthly billing?

I was having trouble with folders in Thunderbird on my desktop which were different to my Thunderbird folders on my android phone. I deleted Thunderbird from my desktop and also the profiles. I wanted to start again, but Thunderbird will not reopen. How can I get Thunderbird to open and start over with the setup. I am enjoying Thunderbird on my phone and it has all the folders from the email server. Thank you

Moderator note: Moved from the Firefox Desktop forum to the Thunderbird Desktop forum.

Gotta say I'm rather disappointed with the Mozilla support community forum here. It seems very poorly set up, unless I'm missing something. Perhaps I'm just missing the forum formatting page here.

The post form starts with asking "Which topic best describes your question" - well none of the ones offered. e.g. this question is about support, and that doesn't fit a category.

For technically literate users, often questions and posts will have code snippets etc in them, but there doesn't seem to be formatting support beyond bold, italic, links and bulleted lists? Is that right? No markdown for code?

   Code with four spaces leading - does that work?

three quotes separated text

   fenced code block?
   Does this work at all? 

Not seeing a preview your question button either, so one posts blindly without knowing if it's legible or not.

When I've tried to paste some detailed email header info in a question it was terribly displayed which can't help getting community analysis and input.

These aren't new features for community forums. One would think them standard.

Is there a posting guide for this support forum that provides formatting info that I might be missing? Is there another support discussion page somewhere else - perhaps stackExchange is more active?

Was having a problem accessing my email with Thunderbird. Posted on forum here looking for help and received a response from Matt, a moderator I believe. His reply pointed me in the right direction and things are working properly again.

I received an email notice informing me of Matt's response, but oddly it did not contain a direct link to take me to that particular thread. It took just a few extra clicks after logging into the site and I was able to read Matt's reply. Am I overlooking something in the email? It's not that a big deal but it seems like most any other site will send a direct link to take you to the most recent response.

I would like to donate .. i really would .. but .. I use PAYPAL for donations, and when I try to donate, the first thing you do is ask questions I'm not going to answer. I have an account already .. seriously that should be enough to give you money. OR if i go to paypal, have a donation link there.

Like this one:https://support.mozilla.org/en-US/questions/1180585

This problem is alive and kicking. The solution is no longer a solution.

I recently created a theme. I got the answer to my question in it. But I can't answer myself! When submitting the form, a message appears: "This page is not working. Contact the website owner." Where should I write to? Tell me please. I need to reply in the topic.

Here is the link to it: https://support.mozilla.org/en-US/questions/1567645

I posted a questions about Ai agents and how these emials are clogging up my Thunderbird emails.. And wondered if there was a way to tackle this, but post was automatically deleted 10 seconds after... what's going on??

Sorry, this probably not the right category but nothing there for 'help and advice'.

Hello All, This is not a complaint or the need for a fix. I like Thunderbird the most amongst all 3-rd party options … after the discontinuation of the excellent Windows Mail & Calendar app and the forced change to the dreadful New Outlook.

However, I would like to post a concern or suggestion: Since installing I experienced, as many first-time users, various more or less urgent adjustments or settings-changes, but was able to fix or set all to my liking.

Here is my experience, though, when finding help-articles, in general or in TB forum: Most of them seem to be outdated … meaning procedures and path’s leading to certain settings do not work or have obviously changed with updates. E.g., there is no Options in Tools or Composition in Options. Suggestions for getting to where you uncheck “Use Paragraph instead of Body …” do not work that way anymore. Instead, it is now found under Settings, easily accessible from the Settings icon, bottom left. This is only one example of many where certain folders or links do not exist anymore or have been relocated.

Would it possible to eliminate / take off-line outdated advice, which surely created headaches and wasted time for many. I was able to do all settings and customizations in the end but spent quite some time finding the current path to the right place. So many descriptions are outdated / obviously from older versions and should be deleted or amended.

Thanks

Dear Team,

I am currently facing an issue with Thunderbird, and it has not been resolved yet. Therefore, I am unable to send emails through Thunderbird for the time being.

Until the issue is sorted out, I will be sending emails through an alternative method.

Thank you for your understanding.