Thunderbird Community Forum

My most recent update is VERY difficult to understand and use. Is there any other way to ask for help with the endless really simple puzzles that this new TBird brings. I don't get any answers in this forum - or there may be answers but I can't find them. Where do users go to get quick how-to-do-it answers?

why can't I ask the actual writers of the program for help, instead of the community? The community is not in charge of writing this program, nor the cause of its problems. The programmers are!

I was a Thunderbird user for a long time, and so signed up for monthly donations in support. But I ended Thunderbird use when switching to a new computer, and now I'd like to cease that monthly automatic billing. But the Donor Portal doesn't work - the login link is never sent. So how do I terminate this monthly billing?

I clicked on all your links to donate and there was never any link for me to click and put my information. Why would anyone ask for donations and have no direct link and make it so difficult to find that one just gives up on donating? Baffles the mind. https://www.thunderbird.net/en-US/donate/ has no link to pay.

I was having trouble with folders in Thunderbird on my desktop which were different to my Thunderbird folders on my android phone. I deleted Thunderbird from my desktop and also the profiles. I wanted to start again, but Thunderbird will not reopen. How can I get Thunderbird to open and start over with the setup. I am enjoying Thunderbird on my phone and it has all the folders from the email server. Thank you

Moderator note: Moved from the Firefox Desktop forum to the Thunderbird Desktop forum.

Gotta say I'm rather disappointed with the Mozilla support community forum here. It seems very poorly set up, unless I'm missing something. Perhaps I'm just missing the forum formatting page here.

The post form starts with asking "Which topic best describes your question" - well none of the ones offered. e.g. this question is about support, and that doesn't fit a category.

For technically literate users, often questions and posts will have code snippets etc in them, but there doesn't seem to be formatting support beyond bold, italic, links and bulleted lists? Is that right? No markdown for code?

   Code with four spaces leading - does that work?

three quotes separated text

   fenced code block?
   Does this work at all? 

Not seeing a preview your question button either, so one posts blindly without knowing if it's legible or not.

When I've tried to paste some detailed email header info in a question it was terribly displayed which can't help getting community analysis and input.

These aren't new features for community forums. One would think them standard.

Is there a posting guide for this support forum that provides formatting info that I might be missing? Is there another support discussion page somewhere else - perhaps stackExchange is more active?

In my work, I get PDF documents all the time from a trusted source, and in every case, I have to find an editor to make edits required.

The last time I searched, I could find only one free editor available, and that has disappeared from online access.

Thunderbird could benefit us enormously by providing an integrated PDF editor.

ho appena inviato un post, replica ad una vostra risposta... purtroppo ho concluso con il button "solved the problem" ... per favore, ho giusto ri-raccontato il guaio, non è per nulla solved... non mollatemi, grazie. Giorgio Chiantore, 10015 Ivrea.

As the title suggests, I find this forum incredibly bad. It's so difficult to even get to the point where I'm able to post a question, I assume that most who search for help give up and browse for a different forum to get help.

Speaking of other forums - I'm not sure if this is supposed to be the official place to get help if you have problems with your Thunderbird install. There is also this one, but that seems to be strictly a place for developers? Or is that for users reporting bugs too? If that other forum is for developers, then my next question would be if Thunderbird developers even read about posted bugs in this forum? If not, then what's the point of this anyways?

In short, I would like to know if this right here is indeed supposed to be the "official" place for Thunderbird users to report bugs and make suggestions or should this be done somewhere else. Just the fact that I as a user can't tell already says a lot.

Please Mozilla or Thunderbird - shut this down and create a better forum for your users! For example, other software that I use has discourse forums that work very well for connecting users and developers. If you can create a better place for your user base to come together, report bugs, make suggestions and give feedback, you make the whole experience around using Thunderbird more enjoyable and ultimately gain more users.

Thank you for your work on Thunderbird.

I would like to donate .. i really would .. but .. I use PAYPAL for donations, and when I try to donate, the first thing you do is ask questions I'm not going to answer. I have an account already .. seriously that should be enough to give you money. OR if i go to paypal, have a donation link there.

Ik logde een vraag over slepen van bijlagen naar een e-mail dat niet werkt en op advies van de moderator Mark Heijl voegde ik mijn info toe aan een reeds gemelde bug. Wat mij nu wel niet duidelijk is is hoe het nu verder gaat. Wanneer weet ik wanneer de bug aangepakt wordt, opgelost is? Kan ik eventueel nog extra informatie geven om die bug te helpen bekijken? Is er ergens een time-line met welke bugs wanneer zullen bekeken worden? Kan iemand mij hier wat info over geven?

Was having a problem accessing my email with Thunderbird. Posted on forum here looking for help and received a response from Matt, a moderator I believe. His reply pointed me in the right direction and things are working properly again.

I received an email notice informing me of Matt's response, but oddly it did not contain a direct link to take me to that particular thread. It took just a few extra clicks after logging into the site and I was able to read Matt's reply. Am I overlooking something in the email? It's not that a big deal but it seems like most any other site will send a direct link to take you to the most recent response.

Of course there is no category for general concerns, so category choice is wrong by default, sorry about that.

The recent "year in review" included this attached bit. Does that mean that the Mozilla foundation is deciding to not allocate any of their overall revenue to Thunderbird and rely solely on user donations for it? If so, why does it own/manage Thunderbird? To me the entire purpose of an entity like Mozilla managing a project like Thunderbird is like most companies, to be able to allocate extra revenue from more lucrative projects to ones that are less so. Seems that the userbase of a project you own doesn't matter, money^s somehow better allocated to stuff that nobody asked for?