have used the same address as by another email provider by mistake so must cancel thunderbird

'because we use our address already we must cancel thunderbird. Google think we have someone trying to enter our email which has caused problems. Surely you shoul… (read more)

'because we use our address already we must cancel thunderbird. Google think we have someone trying

    to enter our email which  has caused problems. Surely you should not have accepted our address in the first 
    place. I have not been able to find a way to cancel it on line.

Asked by dave.sarah 4 months ago

Last reply by david 4 months ago

I am having trouble

Good Morning, I am having trouble with my email flow of traffic. I can send out an email but I can't receive an email. I used to use this program so I am a returning c… (read more)

Good Morning,

I am having trouble with my email flow of traffic. I can send out an email but I can't receive an email. I used to use this program so I am a returning client from Boardview Advertsing. I know very little about POP/IMAP things nor how to fix things. Is there any way I can speak with an actual person about this as I'm supposed to jump back in with Boardview Advertising, and apparently no one is receiving my emails.


Really sorry but please can someone help me?

Regards,

Marlee MacKay Boardview Advertising [edited phone# from public community forum]

Asked by mmackay1 4 months ago

Last reply by david 4 months ago

Thunderbird INTERMITTENTLY fails to save sent copies in Sent

This is an issue that has cropped up many times in years past. Thunderbird really needs to fix it, rather than provide hacks. But for now, I'm using Windoze 11, Tbird 115… (read more)

This is an issue that has cropped up many times in years past. Thunderbird really needs to fix it, rather than provide hacks. But for now, I'm using Windoze 11, Tbird 115.12.2 (32-bit) and it's up to date. I am not only using Microsoft native security software, i.e. no Norton antivirus and the like. I am not highly computer literate, but I have used Thunderbird for decades.

Asked by mmpsy 4 months ago

Last reply by david 3 months ago

Received messages open in bizarre format started today

Beginning just this morning (July 12) when I open received messages (from my inbox) they open as if they are messages to be sent, and in a strange format that is complete… (read more)

Beginning just this morning (July 12) when I open received messages (from my inbox) they open as if they are messages to be sent, and in a strange format that is completely different from the plain text and images I've seen for decades. There are boxes with colored lines around elements of the message and an unexpected black-on-white formatting toolbar which is bizarre given that the message I've opened is received and not a new message to be sent. I've not been able to find guidance for what to do to fix this. I have the same issue on separate computers, one running Windows 10 and one running Windows 11.

Edit 1:26 pm Maybe the gremlins left early for the weekend?? the problem totally disappeared. Messages open as before, not as messages to be sent, no more weird boxes, toolbar gone. On both computers, with no changes to settings.

Asked by Nancy Pierce 4 months ago

Last reply by david 4 months ago

My email accounts have gone

I am using windows 11 pro and until last night had been happily using Thunderbird with no problems. Suddenly i go to check my emails and every one of my email accounts ha… (read more)

I am using windows 11 pro and until last night had been happily using Thunderbird with no problems. Suddenly i go to check my emails and every one of my email accounts have gone, vanished, dissapered. All i was left with was a screen saying to enter an email address as in setting it up from scratch. Any thoughts on why this has happened and has it happened to anyone else?

Thanks

Paul

Asked by AbbeyCorp 3 months ago

Last reply by david 3 months ago

Cannot download email from POP account

I get the message: Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox. … (read more)

I get the message: Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

Asked by Judy 3 months ago

Last reply by Matt 3 months ago

Can't receive email with btconnect

Hi Guys, I wonder if you can help . I have had Monzilla Thunderbird App for some while , primarily used for email, and access to my email account with Microsoft and has a… (read more)

Hi Guys, I wonder if you can help . I have had Monzilla Thunderbird App for some while , primarily used for email, and access to my email account with Microsoft and has always been a bit of a pain to say the least. That I fear is because it was never set up properly by myself in the first place.

However, at the moment I can't receive any email from my PC ......."bards@btconnect.com " unless I sign in via a webpage. However, access via my smartphone using supplied Outlook email app, no problem.

So I am hopeful that you guys can help me sort out my PC access once and for all.

The current problem has arisen after receiving a forced donation / subscription page from Mozilla having made my donation I still do not have access to my email and folders.

Brief history: i. Originally PC access to account via Monzilla working fine, (donations made at intervals to Monzilla). ii. Microsoft then changed security systems and servers and with current setup at the time I couldn't get access to email incoming or outgoing ( problem with Imap / PoP3 servers). iii. Fix provided by Monzilla with new account denoted as .... bards@btconnect.com (OWL) whatever OWL stands for I do not know, (annual subscription required). iv. Even with the use of this get around , I still had problems sending mail this I believe was a problem down to default passwords and old server settings. (confliction between default settings and original account settings and use of OWL ? ). v. As mentioned above the current problem has arisen after receiving a forced donation / subscription page from Mozilla having made my donation I still do not have access to my email. problem with server settings again. Don't know what's going on ? and I am thoroughly confused and would appreciate some help getting things back on track. Just in case I have some difficulty accessing this platform and this forum / help page it would be much appreciated if any help could also be sent to the following email addresses bards@btonnect.com and grahambardo@hotmail.co.uk Many thanks

Asked by bards@btconnect.com 2 months ago

Last reply by Toad-Hall 3 weeks ago

default highlight colour

I recently updated Thunderbird. Currently now running 128.1.0esr (64-bit). The highlight colour (when I place the cursor on a message) is now a dark brown. I need to ch… (read more)

I recently updated Thunderbird. Currently now running 128.1.0esr (64-bit). The highlight colour (when I place the cursor on a message) is now a dark brown. I need to change this to another colour so that I can 'see' the text of the header. Have played with colours in Settings, General - these changes do not change the default highlight colour. Hope you have a fix. Thanks. Cheers. Bobbe G

Asked by bobbe1 2 months ago

Last reply by Matt 2 months ago

filter

Since the last update, my filters no longer work. Especially the ones where I want to move attachments to a specific folder. For example, to print them out. The option to… (read more)

Since the last update, my filters no longer work. Especially the ones where I want to move attachments to a specific folder. For example, to print them out. The option to "separate attachments" is no longer available

Asked by Gabriele Liesebach 2 months ago

Last reply by Toad-Hall 2 months ago

Thunderbird does not display message content or displays strange characters

Do you know, why Thunderbird does not display message content or displays strange characters? We only have this problem on one computer. On the other everything is OK. … (read more)

Do you know, why Thunderbird does not display message content or displays strange characters? We only have this problem on one computer. On the other everything is OK.

Asked by jagielski 2 months ago

Last reply by Toad-Hall 2 months ago

changing settings for Microsoft modern authentication

I have tried to change the account settings for my hotmail emails, but for STMP settings Oauth2 was not listed as an available option. Please advise. I am able to access… (read more)

I have tried to change the account settings for my hotmail emails, but for STMP settings Oauth2 was not listed as an available option. Please advise. I am able to access hotmail emails on an Android tablet, but need to reset Thunderbird on my laptop.

Asked by stephentreeby 2 months ago

Last reply by david 2 months ago

Thunderbird not displaying email correctly

I am using Mac OS Ventura 13.6.9. I have been a Thunderbird user for many years. Since this last update, I have started having issues where not all emails are displayin… (read more)

I am using Mac OS Ventura 13.6.9. I have been a Thunderbird user for many years. Since this last update, I have started having issues where not all emails are displaying. Seems like most recent emails open correctly, but when I get to emails that are a day or 2 old, I get the the following banner across the top of the screen when the email opens, but can't open the remainder of the email.


=_Part_7925053_1257452459.1527904489697--

I have attached a screenshot to show what I am seeing.

I am using gmail and I can access the emails in gmail, but not in Thunderbird. What is the fix for this?

Thanks

Laura

Asked by Laura Ross-Dedloff 2 months ago

Last reply by James B 2 months ago

Calendar lost?

Somehow I was running an unsupported ver 129 on a Win 10 system, not sure how. I was getting a warning message at startup. I decided to install the latest supported ver… (read more)

Somehow I was running an unsupported ver 129 on a Win 10 system, not sure how. I was getting a warning message at startup. I decided to install the latest supported ver 128. I did that over the ver I was running and did not save, export or rename anything. Just one install over the other. I have lost my calendar that I spent months building. Did I lose it? Any possibility it is still around hiding somewhere? Help please, but I am prepared for the worst for being hasty in my decision. Cheers, TR

Asked by T Robinson 2 months ago

Last reply by Matt 2 months ago