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Thunderbird requires computer to be restarted to complete previous update, but restarting computer does not help and Thunderbird remains unavailable.

My machine uses Windows 10 Home (currently version 1909, installed 2020-02-17) Following the latest major MS update (night of Feb:16, completed morning of Feb:17), I trie… (read more)

My machine uses Windows 10 Home (currently version 1909, installed 2020-02-17) Following the latest major MS update (night of Feb:16, completed morning of Feb:17), I tried to open Thunderbird. I got the message:

 "Your computer must be restarted to complete a previous update of Thunderbird.  Do you want to reboot now?"

So I rebooted. But still I couldn't open Thunderbird. I again got the same message:

 "Your computer must be restarted to complete a previous update of Thunderbird.  Do you want to reboot now?"

Not having time to investigate further, I have used webmail to get my email for the last nearly 2 months. But it's clunky, and it doesn't give me access to my address list. And in these times of covid19 there are people that I need to contact. So I had another look today. I saved all the files from C:/Users/<my user name>/AppData/Roaming/Thunderbird/Profiles/<profile name>/Mail, and also from C:/Users/<my user name>/AppData/Roaming/Thunderbird/Profiles/<profile name>/ImapMail to a separate disk, together with the address book (abook.mab). I then tried to do a new installation of Thunderbird from the Mozilla website (Thunderbird Setup 68.6.0.exe) - but after a couple of steps I was again told that:

 "Your computer must be restarted to complete a previous update of Thunderbird.  Do you want to reboot now?"

So I went to the Apps&Features screen in MS settings, scrolled down to "Mozilla Thunderbird 68.5.0 (x86 en-US), and tried to uninstall. Again, I got the message:

 "Your computer must be restarted to complete a previous update of Thunderbird.  Do you want to reboot now?"

I have run out of ideas.

Asked by Mark Bigland-Pritchard 1 year ago

Answered by allstontowers 1 year ago

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Get Messages - how do I exclude an account?

I have several email accounts and use Thunderbird as my mail collector. I am now trying to exclude certain accounts from the "Get Messages" option. There used to be a set… (read more)

I have several email accounts and use Thunderbird as my mail collector. I am now trying to exclude certain accounts from the "Get Messages" option. There used to be a setting under account settings ''''account settings/server settings/advanced…/include this server when getting new mail.''' but this no longer seems to exist. (I'm using TB 68.9.0 on MacOs) Is there another way to do this? (It's probably obvious but I cannot find it!!)

Asked by retired74 1 year ago

Answered by Toad-Hall 1 year ago

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unable to add att.net email account

I have 3 ATT.net email accounts. They work on android devices and Firefox. 2 have been in use for years on Thunderbird. The third is fairly new and get error message when… (read more)

I have 3 ATT.net email accounts. They work on android devices and Firefox. 2 have been in use for years on Thunderbird. The third is fairly new and get error message when trying to add to Thunderbird. (Unable to log in at server. Probably wrong configuration, username or password). I know the username and password are correct. The configuration is the default pop3 settings (same as other ATT.net accounts on Thunderbird). What is the hangup?

Asked by john.larribeau 1 year ago

Answered by Stans 1 year ago

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All unread messages marked as read

In the last two days all of my messages have been immediately marked as read (i.e., unread messages do not show up in bold). In options I have chosen 'Automatically mark… (read more)

In the last two days all of my messages have been immediately marked as read (i.e., unread messages do not show up in bold). In options I have chosen 'Automatically mark messages as read after displaying for 10 seconds', and in the past this has meant the incoming message showed as bold until I opened and read it, and that the main display indicated how many unread messages I had. I am using Firefox 78.13.0 in Windows 10, but this did not happen after an update: it simply happened overnight. Just now I sent a message from my Gmail account to my Firefox address and have not opened it in Firefox: on my iPad it shows as unread, but on my PC it shows as read, even though I haven't touched it. This problem applies to all three mailboxes in the Firefox account: when I look at the main Firefox display, there is no bold to indicate that any of the mailboxes have new messages.

 This is very annoying in terms of business--I can't immediately see whose messages I have not yet read, and whether any new messages have arrived in a particular mailbox since I last opened Firefox (it is too distracting to keep it open all the time).  Many thanks for any help.

Asked by Janet1593 3 months ago

Answered by sfhowes 3 months ago

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Unable to deliver

I am trying to send an e-mail to: spoofing@amazon.com but I always get: smtp-fw-7005.amazon.com gave this error: Remote server returned an error -> 550 #5.1.0 Address … (read more)

I am trying to send an e-mail to: spoofing@amazon.com but I always get: smtp-fw-7005.amazon.com gave this error: Remote server returned an error -> 550 #5.1.0 Address rejected.

Asked by FredMcD 1 year ago

Answered by FredMcD 1 year ago

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does Mozilla offer a email?

I know from searching that Thunderbird is Mozilla Firefox email but I am still unable to figure out how to set it up.. I guess I need to buy "setting up Thunderbird, Moz… (read more)

I know from searching that Thunderbird is Mozilla Firefox email but I am still unable to figure out how to set it up.. I guess I need to buy "setting up Thunderbird, Mozillas email for dummies book* cuz I can't figure it out

Asked by Lester Rogers 1 year ago

Answered by christ1 1 year ago

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How to ask for help on the Thunderbird forum????

I'm just going round and round in circles here, I click 'Get help', it links to all product forums, I get to the Tbird forum but there is NOTHING on there to click to ask… (read more)

I'm just going round and round in circles here, I click 'Get help', it links to all product forums, I get to the Tbird forum but there is NOTHING on there to click to ask a question, only to answer questions, so I've had to come here to ask...

My install of Tbird updated. Now it is not removing junk mail.

All the settings are correct; it SHOULD be moving the junk mail to the junk folder. It IS recognizing junk as junk, but my only option is to mark as "not junk". It IS junk, so that doesn't help.

I've tried, repeatedly, clicking "run filters on folder" but the junk is still sitting there. It's NOT marked as junk, unless you open it and then it has the 'not junk' option.

Normal non-junk mail is normal.

Is there any way of reverting back to an earlier version that works? I should add I have had this problem with Tbird before and it's sort of, somehow, sometimes, fixed itself, sort of thing. I'd like to take action and fix this, now.

What to do?

Under tools-accounts-junk settings it says to move all junk mail to junk folder. It IS set for that, it just doesn't actually do so.

Asked by Biggly 1 year ago

Answered by Biggly 1 year ago

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Text size in incoming emails

This is a question relating to Thunderbird. I want to increase the default text size in incoming emails to make them easier to read, but I cannot find how to do it. I hav… (read more)

This is a question relating to Thunderbird. I want to increase the default text size in incoming emails to make them easier to read, but I cannot find how to do it. I have to use zoom (Ctrl++) on every one as I read it. Have tried altering things in Settings but no help. Can anyone help, please?

Asked by JohnRB 2 weeks ago

Answered by AgnesRM 1 week ago

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Thunderbird will not open, not even safe mode

My Thunderbird is not responding whatsoever, i have tried so many of the fixes in the forums however none have worked? Deleted Parent.lock Tried to hold Shift whilst op… (read more)

My Thunderbird is not responding whatsoever, i have tried so many of the fixes in the forums however none have worked?

  • Deleted Parent.lock
  • Tried to hold Shift whilst opening app (no response)
  • Ran restore which showed issues however still not opening?

I have tried a few more and searched so much that I cannot remember...

I have 5 email profiles on there and I cannot access emails!!!

Asked by t_cortes 1 year ago

Answered by t_cortes 1 year ago

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Opening Mozilla Thunderbird by clicking the icon-button

When clicking the button "Thunderbird" for opening the email-browser appears a massage-box containing this description: XML-Verarbeitungsfehler: Nicht definierte Entität … (read more)

When clicking the button "Thunderbird" for opening the email-browser appears a massage-box containing this description: XML-Verarbeitungsfehler: Nicht definierte Entität Adresse: chrome://messenger/content/messenger.xhtml Zeile Nr. 1636, Spalte 9:

       <toolbarbutton id="appmenu_customize"
</pre>

^

After appearance of this message it is unpossible to close it as well as procede in opening the Thunderbird-email-browser. All trials to restart the process or even to restart the operating system lead to the similar result. A reinstallation of Thunderbird-software did not lead to any change. For I can not use the email-browser, what means neither receiving nor sending of emails I would like to ask for instruction and support.

Asked by ber-psy 1 year ago

Answered by svlad2009 1 year ago

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Upgrade from Thunderbird 6 (yes 6) to 78. Can it be done without losing any data?

I have a user on Thunderbird 6 (yes version 6) while the rest of us are on 78. How best to upgrade the user to version 78 w/o losing any data or settings? Can't afford to… (read more)

I have a user on Thunderbird 6 (yes version 6) while the rest of us are on 78. How best to upgrade the user to version 78 w/o losing any data or settings? Can't afford to have anything dropped while upgrading. Thanks!

Asked by rsanders1 4 months ago

Answered by Matt 3 months ago

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Thunderbird address book

duplicate of /questions/1360071 thread Thunderbird address that appears when I click "Write" is not the same as the address book that appears when I select "tools/address… (read more)

duplicate of /questions/1360071 thread

Thunderbird address that appears when I click "Write" is not the same as the address book that appears when I select "tools/address book". How do I sync them?

Asked by soacckj 1 month ago