Thunderbird Community Forum

Trying to set up Thunderbird on new computer. I do NOT want to import anything but address book from old computer. I use Thunderbird to Gmail since I also have an Android phone and want to access emails with Thunderbird and Gmail. I downloaded the Thunderbird installer, but I cannot log into Gmail when the Thunderbird setup asks me to EVEN THOUGH I know I am using the correct Gmail password, it is rejected as incorrect. Do I need to set up a whole new Gmail account? I MUST use the same email address, and I doubt Google will allow me to set up a new account with that address.

Please help.

T-Bird one Yahoo of six accts, repetitive “ENTER CREDENTIALS” My T-bird release: 144.0.1 (64-bit) Desktop: WIN 11 Pro – with all updates

For the last few days, I have not been able to obtain emails on my desktop T-Bird for one of my six Yahoo accounts. And, I cannot send any emails from the account

BUT, I can access the target Yahoo email account via my desktop Firefox, via Android T-Bird and via Android/Firefox. And all incoming and outgoing emails are present. Stymied, I changed the Yahoo acct password. After the change, these three work domains perfectly as before. And again, all incoming and outgoing emails are present.

BUT, the repetitive error with my desktop T-Bird for the one Yahoo account persists. The POP-UP provides a long string in the URL window and the only text shows: “Edge: Too Many Requests” >>>>>>>> I’m not using EDGE [Yahoo must use EDGE for the login error POP-UP] The window in the bottom Task Bar displays: “Enter credentials” [repetitively – ad nauseum].

This is the copy of the Yahoo URL in the POP-UP: https://login.yahoo.com/?src=thunderbird&client_id=dj0yJmk9NUtCTWFMNVpTaVJmJmQ9WVdrOVJ6UjVTa2xJTXpRbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmeD0yYw--&crumb=mdAGY49jGd8&login_hint=name_of_email_acct%40yahoo.com&redirect_uri=http%3A%2F%2Flocalhost&pspid=954010027&activity=thunderbird-imap&done=https%3A%2F%2Fapi.login.yahoo.com%2Foauth2%2Fauthorize%3F.scrumb%3D0%26client_id%3Ddj0yJmk9NUtCTWFMNVpTaVJmJmQ9WVdrOVJ6UjVTa2xJTXpRbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmeD0yYw--%26redirect_uri%3Dhttp%253A%252F%252Flocalhost%26response_type%3Dcode%26scope%3Dmail-w I changed my email account name in the display above to: name_of_email_acct; all else is verbatim.

For clarity all six accounts work without encountering "Enter credentials" on the desktop via Firefox, my android via T-Bird app, my android via Firefox. Five of the six work on my desktop T-bird.

I did not add any extensions in the last week. I did disable all extensions (and restarted) with no change in behavior. I put a 25 cent piece on the keyboard to appease the computer gods – no change.

Yup: cleared cache and cookies. Deleted password from desktop T-Bird repository, but the new one is not recorded. Changed authentication from OAuth2 to Normal and back again- no change

Yes, I waited multiple hours to try again, with no luck.

Thoughts ????

Every time I start-up Thunderbird, a series of 2 pop-ups from Yahoo open up: [ Sign in using your Yahoo account ]. I close the pop-up and a 2nd one pops-up. I close it and say 10 or 15 mins they pop back up in the same series. It's very frustrating. I can't tell if it's Yahoo or a scam cookie. I notice the URL at the top of page and it's the same one every time and every day. The same URL shows: "https://login.yahoo.com/?src=thunderbird&client_id=dj0yJmk9NUtCTWFMNVpTaVJmJmQ9WVdrOVJ6UjVTa2xJTXpRbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmeD0yYw--&crumb=uE2cxQuNxpE&login_hint= ..." <... it goes on for a few more lines. It's long. I went to Firefox and cleared all 'cache' and 'cookies' and they still pop-up in Thunderbird. Heck, they just popped up again while writing you! How do I stop this intrusion while using Thunderbird? Thanks, RonD

after update to Thunderbird 128.6.1esr, I can receive but not send email from my gmail account. I get the message Login to server smtp.gmail.com with username xxxxx@gmail.com failed

LOGIN FAILED ERROR MESSAGE DRIVING ME CRAZY! At LEAST 100 times I get the same gray pop-up error message which I've attached. I will type it here as well

Login to server pop.earthlink.net with username professor[hidden for privacy]@earthlink.net failed.

Retry - Enter New Password - Cancel are the choices presented.

Obviously my primary email server is Earthlink Webmail, which in turn I redirect to use Thunderbird as my mail reading and filing system for my messages. Webmail is simply too cumbersome for daily use. No matter.

I have two email accounts with Webmail, both redirected to TB. I use a particular password for the Webmail server, which in turn I needed to set up a flow-thru account to TB. No problems there for the past 10 years or so.

Suddenly beginning last week, these infernal gray box error messages began appearing throughout the day. Now they popup every 2 or 3 minutes!

I have double and triple checked my Webmail passwords to insure they are correct. I have also attempted on NUMEROUS occasions to use the optional tab ENTER NEW PASSWORD, into which I have typed the password again. I check the box that asks "Use Password Manager to remember this password." in hopes that TB will somehow remember the correct PW. No Luck whatsoever.

To prove my point, during the time it has taken me to type this message, the popup has appeared no less than 6 times thus far, and I am not even finished with my question.

Actually - opps, there it is again - I am finished with the question. What I am desperately seeking is how to disable this damned error message once and for all, or to input whatever information it needs to simply disappear.

Thanks to you all for putting up with my frustration. I only hope it doesn't happen to you, 'cause it will drive you NUTS!

Thanks again,

Lenny

I'm not able to log into yahoo e-mail via Linux Firefox (145.0 (64-Bit)): The error message is "We were unable to log you in. Please try again from another device." I can log in with Chrome (Linux and Windows) and Firefox (Windows). My issue is to switch from POP3 to IMAP in Thunderbird. There the same error message occurs.

皆様、はじめまして。 先日、ThunderbirdにGmailアドレスも追加登録しました。 が、パスワード変更が必要になった為、Google で Gmail のパスワードを変更した後に、Thunderbirdに登録しているGmailアドレスでは受送信出来なくなりました。 従ってThunderbird での Gmail送信エラー画面でパスワードを変更しようとしたのですが「新しいパスワードを入力」への入力を受け付けてくれませんでした。 更にパスワードリストで変更出来るかとリストを出そうとしましたら、Thunderbirdがユーザー名とパスワードを聞いてきました。 でも、ThunderbirdはＰＣが変わっても、ダウンロード、インストールさせて頂くだけで、メールアドレス等の設定をすれば使えますので、敢えてユーザー名やパスワードを登録した記憶がございません？

結局、「その他」を選んだらPINを入れることによってパスワードは見られたのですが。 後でパスワードマネージャーのリストを見てもThunderbird は載っていませんでした。じゃあ、パスワードマネージャーは何というユーザー名を入れたのか？判らず気になります💦

Thunderbird が「メールアドレスのユーザー名」でなく？、単に「ユーザー名」と聞いてきた場合、何を入力すれば良いのでしょう？ 登録した複数のメールアドレスの中のどれかを入力すれば良かったのでしょうか？

その後、Googleから本人確認をしてきましたので、Gmailのパスワードを入れ、スマホで「はい、私です」をクリックしたら、ThunderbirdでもGmailの受送信が出来るようにはなりました。

ただ、もし、Thunderbird ソフトに対するユーザー名とパスワードがあるのなら、なんとかしないといけませんので、お尋ねしております。（初めてThunderbird を使わせていただいた頃のメールアドレスはスパムの為に削除して無くなっております。）

よろしくお願いいたします。m(__)m

I have Thunderbird 102.15.1. I can receive emails from my Hotmail account (set up as POP3), and up until 22/09/2024 I could also send emails through Hotmail.

At some point after 22/09/2024 I am no longer able to send emails through Hotmail.

I have the following setting for the outgoing server (SMTP) (which worked fine until 22/09/2024):

Description: hotmail server name: smtp.office365.com Port: 587 Connection security: STARTTLS Authentication method: Normal password

When I try to send an email I get the following message:

 "Enter your password for adriharp@hotmail.com on smtp.office365.com:"

with the password dialog box underneath.

If I change the authentication method to OAUTH2 for the outgoing SMTP server, I very briefly see the "enter credentials" screen flash up, then the Sending message box appears and Thunderbird hangs until I hit the Cancel button. If I leave it to run, I get this message:

 "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again."

If I try to generate a new app password in my Microsoft account and enter this with the outgoing SMTP server authentication set to Normal Password, I get this message:

 "Login to server smtp.office365.com with username adriharp@hotmail.com failed."

I use OAUTH2 authentication for the incoming Hotmail server (SSL/TLS on outlook.office365.com). This works fine.

My questions are: - does anyone know why this change happened in the last few weeks ? - how can I change my settings in Thunderbird (and/or Microsoft Hotmail a/c) to send emails via my Hotmail account ? - do I need to upgrade Thunderbird to send emails via my Hotmail account ?

I am running Windows 7 on this laptop so I think my options to upgrade are limited to 115.10.01.

Thanks for your help.

I use SMTP settings

Description: smtp.office365.com Server Name: smtp.office365.com Port: 587 User Name: mypersonalaccout@hotmail.com Authentication method: OAuth2 Connection Security: STARTTLS

but TB is incapable of sending email. Either I got dialog https://software9119.technology/__other/tb/dialog.png or error https://software9119.technology/__other/tb/timed-out.png.

I tried cleaning cache and made some re+/search with no avail. There seems to exist some Authenticated SMTP but this is only available on Exchange 365 while this is my personal Outlook.com account.

Same question had Bill Swartout at 1/9/24, 2:30 PM with no answer, https://support.mozilla.org/en-US/questions/1423404#answer-1629472.

Every time I try to access my email account I get a message that the "email account failed" and asks for my password (and sometimes new password). But when I enter the password I keep getting the same error message!

When I try to add my Outlook account, the authentication process requires a password input rather than redirecting to Microsoft’s OAuth2 login flow. My Outlook account is configured as passwordless, meaning I typically sign in via Microsoft Authenticator, biometrics, or a security key. I have already tried deleting and recreating my Thunderbird profile, but the issue persists. Since this is my first time adding this Outlook account, there is no existing outgoing server (SMTP) entry for Outlook in Thunderbird’s list. I attempted to manually configure the SMTP server (smtp.office365.com, port 587, oauth2), but the same password prompt appears, and I cannot proceed.

I don’t know my Mozilla Thunderbird Password for peterrgroom@hotmail.com Therefor I can’t sign in How can I either retrieve or reset my password?

hi today thunderbird started showing yahoo popup login and after adding credentials i always get "something went wrong.We could not sign you in. Try again from a different device." Also popup once closed it opens instantly.

i can sign in normally from browser. thunderbird version is 147

is there any fix about this?

thanks for any help

regards

Problems with Outlook & Hotmail Accounts in Thunderbird.

Recently some relatively new Outlook & Hotmail accounts were created on the Microsoft site then I attempted to include them into my Thunderbird program. I logged into each account and sent a number of emails around to each other and to other existing gmail accounts, no problems there.

When the Outlook AC was included into Thunderbird I received the following message "Thunderbird was unable to find connected services", then on the next screen in Thunderbird it said "Email account connected successfully". However when I looked at this account there was a single line saying 'Inbox', but there was no emails in there. I was able to send an email from both the Outlook and Hotmail configurations in Thunderbird, but not receive any emails.

I then modified the IMAP configuration in the Hotmail account according to directions given to me late last week from a member of the Thunderbird Community. This did not make any difference in that still no emails were received on the Hotmail account in Thunderbird.

For completeness I summarise the settings on both the Outlook & Hotmail accounts. The Outlook account settings are what Thunderbird set when the account was set up in Thunderbird, the Hotmail account settings were changed as per suggestion.

Outlook Account: In Server (IMAP) - 'outlook.office365.com', Port = 993, SSL/TLS OAuth2

                Out Server - 'smtp-mail.outlook.com', Port = 587, STARTTLS, oAuth2

Hotmail Account: In server (IMAP) - 'imap-mail.outlook.com', Port = 993, SSL/TLS, Normal Password

                Out server - 'smtp-mail.outlook.com', Port = 587, STARTTLS, oAuth2

Finally, every time I open up Thunderbird I get the flowing message on the screen "Enter your password for account *** on imap-mail.outlook.com:", then after I hit the Cancel button I get the message "Login to server *** failed". If instead I enter the password for the account I get a message saying "Login to server imap-mail.outlook.com with username *** failed".

If I click on either account then hit the Import button I get the Import Tool. When I select the option 'Import from Outlook' radio button the then get a message saying "No profile found" in red.

In Firefox, on another PC, I go to the outlook.live.com site and I can login to both my Outlook and to my Hotmail email accounts separately.

I finally note that my Thunderbird is version 140.1.0esr (64-bit)

Hello,

I am requesting assistance with a persistent issue in Thunderbird involving a Google Workspace (Gmail) account for my domain, dantanas.com.

Incoming IMAP works correctly. However, outgoing SMTP authentication fails every time.

Symptoms

The Google OAuth login window never appears when Thunderbird attempts to authenticate SMTP.

Sending mail produces the error: “Unable to authenticate to Outgoing server (SMTP). Please check the password and verify the authentication method.”

IMAP works normally, but SMTP never prompts for OAuth authentication.

Thunderbird also does not allow me to have a Junk/Spam folder for this account — the option appears disabled or unavailable.

Current configuration Thunderbird is using

SMTP Server: smtp.gmail.com Port: 465 or 587 Security: SSL/TLS or STARTTLS Authentication: OAuth2 User: max@dantanas.com

IMAP Server: imap.gmail.com Port: 993 Security: SSL/TLS Authentication: OAuth2

What I have already done

Verified DNS MX and DKIM records on the domain (email receiving works).

Confirmed I can log in to the account in a browser with no issues.

Tried both port 465 and 587.

Removed and re-added SMTP servers in Thunderbird.

Forced Thunderbird to attempt OAuth2 authentication, but the OAuth window never appears.

Tested other clients, which authenticate correctly — suggesting the issue is specific to Thunderbird.

Expected behavior

Thunderbird should open a Google OAuth browser window to authenticate SMTP. This never occurs, which prevents SMTP from working entirely.

Request

Could you please advise:

Why Thunderbird does not open the Google OAuth authentication window for SMTP?

Whether there is a known issue affecting Google Workspace OAuth in Thunderbird?

How to reset or repair Thunderbird’s OAuth behavior?

Why Thunderbird does not allow the creation or use of a Junk/Spam folder for this account?

Any guidance would be appreciated. I’ve spent considerable time troubleshooting, and resolving the OAuth prompt issue is essential for SMTP functionality.

Thank you, Max Makowski max@dantanas.com

I changed my Google account password just today. I have used Thunderbird on PC for Gmail without issues for years. I went into Thunderbird Saved Passwords and changed the appropriate line to the new Gmail password. I restarted Thunderbird and tried to send a test e-mail. I kept getting "Login to account Google Mail failed" with a box of 3 options, Retry, Enter New Password or Cancel. When I click on either Retry or Enter New Password, it doesn't give me a chance to enter a password and goes immediately into the same "Login to account Google Mail failed" box with the 3 options. I searched and read the support and one of the option is to remove the line from Saved Passwords and re-create it. I did that and tried to send another test e-mail. Now I'm still not getting a chance to enter a new password. I keep getting the box with the 3 options which doesn't allow me to enter a new password. There isn't a new entry in the Saved Passwords.

Strange thing is Thunderbird is receiving new e-mails fine. I'm just not able to send.

Thanks.

I read that I now need a secure mail key so I can access my emails with third party app Thunderbird. I have created a secure mail key at att.com which is part of Yahoo. My email app is att.yahoo.com. I was told the passwords for Thunderbird would be within the profile under the Profile Folder but I cannot find them there. All I want to do is update my password within the Profile Folder and it seems like it would easier to break into Fort Knox.

I removed Gmail from my Thunderbird after Gmail became unreliable. (I had Gmail coming through T-bird for many years with no hassles..). I then attempted to re-install the Gmail client in T-bird using Gmails directions. Gmail took over my Thunderbird account! I then removed the Gmail account completely... I now get a notice in Thunderbird to sign in with GOOGLE after all my T-bird imap access is done and Tbird is open. The page (Google notice) which appears asks me to sign in with Google account. I want to get rid of this annoying notice. The notice can easily be dismissed but it is really annoying when it appears every time I open T-bird. Any ideas or help much appreciated! ..Btw - I attempted to get help from Google and they dismissed my case saying it was contrary to their policy etc....!! Help!

While trying to retrieve new messages for one of my email accounts, I keep getting the message "Login to server xxx.xxx.xxx with username xxx@xxx.xxx failed."

I click the "Enter New Password" button and enter the same password that I use to successfully login to the account on a browser, and it STILL fails and keeps showing the same message box.

This started happening this morning. Have others reported this problem? What do I need to check to see if there is a problem in either Thunderbird or in my email account settings?

Thanks for your help!

For the past two days I've been getting a popup in one of my Thunderbird email accounts stating that the password/login has failed and giving me three options, Retry, Enter new Password, or Cancel. I've tried doing all 3, and nothing works - it just keeps bringing me back to that same popup. I normally don't need to enter a password to access my emails, and my other email address is working just fine. What's up?? Thanks for your help!!