Showing questions tagged:

Stopped sending emails through Spectrum for both phone and desktop. "send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction"

I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three da… (read more)

I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three days all of a sudden I have been unable to send emails with my phone. I receive emails, but I do not send them.

So I opened up a laptop where I did not have Thunderbird and set it up properly through Spectrum using the incoming and outgoing servers as mail.twc.com. and yes, just like on my phone. I continue to receive new emails, but even with the laptop I was unable to send an email.

I received the message"send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction. Try again."

I contacted Spectrum twice and both times they had me try to send a message through their Web server spectrum.net and that message did go through. Of course then their response is that this has to be a problem with the third-party app meaning Mozilla Thunderbird, and they can’t help with that at all. I sure would appreciate some help because I hate to walk away from Thunderbird as well as change my email address after all of these decades.

Open 50 853

Tools menu

I am trying to create filters for all the spam I have been receiving. It mentioned a tools menu for adding additional filters, but I am not seeing a tools menu anywhere, … (read more)

I am trying to create filters for all the spam I have been receiving. It mentioned a tools menu for adding additional filters, but I am not seeing a tools menu anywhere,

Open 7 500

Display Header Info On Message View

I copy/paste emails a lot for my job, which needs to include from, sent, to, cc, bcc, and subject: From: Sender <sender@email.com>; Sent: Wednesday, January 21, 202… (read more)

I copy/paste emails a lot for my job, which needs to include from, sent, to, cc, bcc, and subject:

From: Sender <sender@email.com>; Sent: Wednesday, January 21, 2026 at 11:27 AM EST To: John Doe <johndoe@email.com>; Cc: Jane Doe <janedoe@email.com>; Bcc: Subject: Email Subject

Currently, I am using the plugin ReplyWithHeader, which will produce this style of header on reply/forward, but is there a way to display this in the email body on view, without me having to reply/forward to produce the headers in the email body?

Open 4 487

Can Thunderbird be used as an archive for an email account that is about to be deleted?

I downloaded Thunderbird and added my email account. The email account I configured in Thunderbird is set to be permanently deleted. All information in the email accoun… (read more)

I downloaded Thunderbird and added my email account. The email account I configured in Thunderbird is set to be permanently deleted. All information in the email account will be deleted. My question is whether I can use Thunderbird as an email archive? I think I copied all of the emails in the account into Thunderbird. When my email account is deleted will the copied emails in Thunderbird still be there or will they disappear as well?

Open 1 469

yahoo login popup with Thunderbird 147 - "something went wrong"

hi today thunderbird started showing yahoo popup login and after adding credentials i always get "something went wrong.We could not sign you in. Try again from a differen… (read more)

hi today thunderbird started showing yahoo popup login and after adding credentials i always get "something went wrong.We could not sign you in. Try again from a different device." Also popup once closed it opens instantly.

i can sign in normally from browser. thunderbird version is 147

is there any fix about this?

thanks for any help

regards

Open 29 467

Print preview not opening when printing emails to PDF in Thunderbird

Hi, I’m experiencing an issue while trying to print emails to PDF in Thunderbird. Instead of opening the print preview or print dialog, Thunderbird sends the email straig… (read more)

Hi,

I’m experiencing an issue while trying to print emails to PDF in Thunderbird. Instead of opening the print preview or print dialog, Thunderbird sends the email straight to the default printer. Because of this, I don’t get the option to choose my PDF printer or adjust print settings.

This started after updating to a newer Thunderbird version, and earlier versions did not behave this way. The menu still shows Print…, which normally indicates a preview or settings window, so this feels like unexpected behavior.

Has anyone else faced this issue, or is there a setting or workaround to restore the print preview before printing? Any help would be appreciated.

Thanks!

Open 1 448

I need to automatically apply message filters on messages when copied in a subfolder in Local Folders with other filters

I need to automatically apply message filters on all messages when copied to a subfolder (in Local Folders) with other filters from other folders and accounts. I copy e-m… (read more)

I need to automatically apply message filters on all messages when copied to a subfolder (in Local Folders) with other filters from other folders and accounts. I copy e-mails to specific subfolder placed in Local folders from several Inboxes. My filters for this subfolder work but only manually applied. The existing conditions when to apply filters do not cover copying messages (copying is not getting new mail or archiving etc) . When i apply filters manually they work but next time i apply manually again all messages are effected - filters does not work only ones as when getting new mail. Is there any way to create filters working automatically and ones applied on some message not to effect it again when filter applied again to this subfolder?

Open 1 404

Thunderbird has become crazy slow.

Thunderbird has become crazy slow. 5-10 minutes to display an email. It's not my email server because my phone connects to and displays email fast. I have been through al… (read more)

Thunderbird has become crazy slow. 5-10 minutes to display an email. It's not my email server because my phone connects to and displays email fast. I have been through all the advice that I can find and cleared, checked, disabled everything that might slow it down. Still crazy slow. If I kill it and restart, I get about 3-4 minutes of reasonable performance and then it just stops. Latest Release Version V147.0.1.

i have a fast machine with 32Gb memory only 60% used, everything else runs fast

I don't want to junk Thunderbird, but it's unusable.

Help!

Open 6 391

How to sync Thunderbird address book and Google contacts

I use both Gmail and Thunderbird. I can see both in Thunderbird on my PC. I would like to sync my TB address book with Google contacts. I searched a good while on-line an… (read more)

I use both Gmail and Thunderbird. I can see both in Thunderbird on my PC. I would like to sync my TB address book with Google contacts. I searched a good while on-line and find information about adding a CardDAV Address book. However the instructions mention steps that simply are not available on Thunderbird on my PC. I have the latest version of TB (140.7.1esr (64-bit)). The first step says to "open the Address book, select File>New> CardDAV address book". That is not a choice. Anything in Mozilla support is several years old.

So is this possible or not?

Open 3 381

Emails not being received by Gmail accounts

I have been using our work Mozilla Thunderbird account for two years and in all that time we have been unable to send emails from our usual email address (sales@freunduk.… (read more)

I have been using our work Mozilla Thunderbird account for two years and in all that time we have been unable to send emails from our usual email address (sales@freunduk.com) to anyone with a Gmail account. We get no bouncebacks and no indication to say that the email has not been received. Everyone else with other types of email account such as Hotmail or Outlook etc get our emails, but for some reason Gmail is blocked. We send invoices, quotes etc from Mozilla and for anyone with a Gmail account, not receiving our email is very inconvenient. We have put customers on stop for non payment and then realised they haven't received our invoice via email because they have a Gmail address. Can anyone shed any light on the matter please? Is there a setting we are missing which needs changing? I have tried to search previous questions on the forum but nothing has been obvious. All help appreciated.

Open 5 372

new mail not visible in Inbox

I CAN'T VIEW INCOMING EMAILS? New emails are not showing up in my InBox. How do I fix this? I can see incoming mail pop-up notices, but my Inbox does not show these mess… (read more)

I CAN'T VIEW INCOMING EMAILS? New emails are not showing up in my InBox. How do I fix this? I can see incoming mail pop-up notices, but my Inbox does not show these messages?

Please leave a message at [edited from public] @gmail.com AS THUNDERBIRD EMAIL IS NOT WORKING & I JUST INSTALLED IT 24 HOURS AGO.

Open 1 364

Signature not placing above Quoted

Have: When quoting, "start my reply above quote" and place my signature "below my reply (above the quote)" but signature continues to show below the quote. What have I mi… (read more)

Have: When quoting, "start my reply above quote" and place my signature "below my reply (above the quote)" but signature continues to show below the quote.

What have I missed in this setup?

Open 2 364

Calendar invites go to wrong calendar with no option to change

I have a professional email address and a gmail address configured correctly in thunderbird. I also have a number of google calendars configured in lightning using the bu… (read more)

I have a professional email address and a gmail address configured correctly in thunderbird. I also have a number of google calendars configured in lightning using the built-in google calendar support (i.e., I am not using the old google calendar plugin). Until recently, when I received and accepted a calendar invitation sent to my professional email address, thunderbird would ask to which calendar I wanted to save the invite. I would select the calendar I wanted and it would be saved appropriately.

A week ago, I created a new google calendar and added it to thunderbird/lightning using the built-in google calendar support. Now, when I accept a calendar invitation, it automatically goes to the new calendar (which is generally not appropriate) without asking me to choose. Furthermore, I am unable to edit these calendar events to change the calendar they are associated with. I have checked the properties of both the new and old calendars and they look the same.

The only seeming solution I found was to make the new calendar read only and disassociate it from an email address, and then undo both those options. For the time being, this operation seems to have gotten back the option to select which calendar invites are saved to. But I would still like to know if this was the correct solution and better understand how thunderbird chooses to save event invitations.

Open 6 354

Unable to connect to STMP server

I am unable to send emails from Thunderbird. Getting the message: An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection fr… (read more)

I am unable to send emails from Thunderbird. Getting the message: An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection from xx.xxx.xx.xxx refused.

When I check my password under "Tools - Security', I only see a password listing for my 'incoming' server [that I do not have a problem with].

My out-going server setup has "Authentication" as normal password. When I try to send an email, Thunderbird does not ask for a password. Is it possible the error message refers to lack of a password? If so, is there anyway to manually add an STMP password to Thunderbird?

Open 1 353

"Reply with Template" always uses encryption, resulting in corrupted e-mail reply

When my message filter uses the "Reply with Template" action, the reply e-mail is always PGP encrypted, even when I do not have any public key for the recipient e-mail ad… (read more)

When my message filter uses the "Reply with Template" action, the reply e-mail is always PGP encrypted, even when I do not have any public key for the recipient e-mail address. As a result, the reply e-mail is always corrupted.

I am using Thunderbird 140.7.1esr on Windows 10.

I have attached a screenshot of what the reply e-mail always looks like.

In the Template that I am using, the "encrypt" button is not selected, and in the OpenPGP menu of the Template, the "Encrypt" menu item does not have a checkmark next to it.

Does anyone know how I can get Thunderbird to send reply e-mails without using encryption?

Open 9 352

Outgoing emails not saving to Send folder

I am having a major issue with Thunderbird not saving Outgoing emails in Send Folder with IMAP setting. Having three mailboxes two are set to IMAP and the third set to… (read more)

I am having a major issue with Thunderbird not saving Outgoing emails in Send Folder with IMAP setting.

Having three mailboxes two are set to IMAP and the third set to POP3. The IMAP outgoing mail creates an alert that mail was sent but copy not placed in your Sent folder due to network of file access errors.

Outgoing mail in POP3 save immediately to the Sent folder.

I am using the latest Thunderbird update:

  • Server Type: IMAP Mail Server
  • Server Name: IMAP.kinect.co.nz
  • Connect Security: SSL/TLS
  • Authentication Method: Normal Password

Outgoing Server [SMTP] Settings:

  • Description - User name
  • Server Name: smtp.kinect.co.nz
  • Port: 465
  • Connection security: SSL/TLS
  • Authentication method: No authentication

Note: Authentication was changed form Normal Password in order to gain some traction on the issue during trouble, cause and correction actions.

Addendum: The PC was fitted to Starlink https://en.wikipedia.org/wiki/Starlink in preparation for use as sole source for internet connection. That was abandoned due to email issues.

Open 4 345

Thunderbird Install and Profile Transfer Did Not Include Sent FOlder Files

My old laptop crashed and burned, but I had a profile backup. I used the transfer tool to install the profiles on my new computer, but had a couple problems: 1- the cale… (read more)

My old laptop crashed and burned, but I had a profile backup. I used the transfer tool to install the profiles on my new computer, but had a couple problems: 1- the calendar didn't transfer over. I fixed this by copy/paste Calendar-Data and calendar-data.sbd from the default-release folder . 2- No sent records were copied over. I tried copying over a sent.file (375 mb) and sent.msf from a different default-release folder (there were two default-release folders in the older profile backup, I'm not sure why). This did not update the new installation with the sent records. So my question is, how to I update the sent folder in the new build from a older backup, so that all the records are included. Win11 up to date with latest Thunderbird and Firefox versions. Thank you.

Open 1 344

Not able to send email via Thunderbird but receive email easily

This month I downloaded the current version of Tbird on a new computer running windows 11. Tbird receives all my email but can not send mail. I have an old computer run… (read more)

This month I downloaded the current version of Tbird on a new computer running windows 11. Tbird receives all my email but can not send mail. I have an old computer running on windows 7 which has Tbird that was loaded at least 5 years ago. It receives and sends email without problems. The two versions of Tbird are using the same SMTP settings: server: mail.twc.com Port: 587. My email account for Tbird is slengyel@triad.rr.com

I also have a gmail account which receives and sends on both computers without problems. My gmail account is steve.lengyel9@gmail.com.

Both computers run through the same internet network.

Open 1 344