Thunderbird Community Forum

Att made me change my account password. Now Thunderbird cannot access messages. I have entered the new password in out going and incoming but there seems to be more to this than that because nothing happens. Where do I have to put in new passwords? Thanks so much. Marjorie

I must be doing something wrong. I am new to thunderbird, migrated from Eudora since I can't send mail with Eudora anymore.

I tried to configure Thunderbird as much as possible like Eudora, but ... it doesn't receive nor send mail. On the surface it looks fine, it seems thunderbird logs into the server, it seems it sends mail and checks for new mail, only I don't receive anything, nor send anything even though it looks it does. So what am I doing (or is going) wrong? (I can still receive mail with Eudora and today I checked and received 54 mails, none with Thunderbird)

Hello, I'm using the most recent version of Thunderbird on a desktop using Windows 11. Just this morning (Aug 11), all incoming email to all my four accounts are coming in with no subject or correspondents showing and when opened the email is not formatted in HTML, just plain text and lots of code. I have tried several fixes with no success: repair folders, turn off all add-ons and anti-virus protection, uninstalled and reinstalled software. Can you help, please? Thanks!

why just today is all my incoming emails coming to trasha nd not my in box in Thunderbird worked fine in the morning but i am not getting any mail in my in box it is all going to trash

I have been using Thunderbird with two POP3 Hotmail accounts for some time and I am trying to set up a third account with exactly the same configuration. However, both the automatic and the manual configurations failed. The new account receives mail, but the outgoing smtp server config seems to have a problem. Sending messages times out or keeps prompting for a new password.

The Hotmail account has POP3 and IMAP enabled. Thunderbird is set to receive all cookies. I cleared history and cache after every attempt and also temporarily disabled the firewall.

Any suggestions about what the problem could be?

To my new computer Thunderbird has just fetched the INBOX-mails from the IMAP-server, not my many subfolders, not the SENT-folder, not the SPAM-folder. This has previously worked when I changed to a new computer. How do I get Thunderbird to transfer these mails.

I can not send out emails from Thunderbird. I get the following message "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.xxxx.ca timed out. Try again." I have not been able to find an answer to this problem. I hope you can help. Please note I am a Senior so please be patient with me. Thanks, Al

hi all today thunderbird stopped downloading messages from the mail server

a manual d/load doesn`t do anything

the mail is backed up on the server & i can`t get a d/load to happen ( manual or auto)

how to auto- clear the server so i don`t keep getting maibox full messages or is this the inbox on my computer that the message refers to

i keep deleting the junk files

The Reply command no longer shows when I want to send an email back to the person that sent it. There is a note at the bottom of the email that says: A unique identity matching the From address was not found. The message will be sent using the current From field and setting from identity Vince Hunter < omni232@telus.net> Can you give me instructions in laymans terms to fix this bug and return it back to the way it was?

When setting up Thunderbird, I did not see the radio tick box for removing mail from the server. What will happen now that I have removed about 10000 pieces of email from my local account on my computer's hard drive?

I have more questions, but would rather ask one at a time.

One minute I'm able to send emails. The next -- not. Spectrum SMTP server: mail.twc.com port 25 SSL/TLS normal PW "Sender rejected AUP#Out-1500"

Spectrum support is completely useless as usual.

This just started happening today. The last message to come through normally was today (August 11) at 10:20 AM EST. Every other message today after that time came through as described in the subject of this post.

I am running Windows 10 Pro version 22H2 fully updated through the July 2025 updates. The Thunderbird version is 141.0 (64-bit). No new Thunderbird add-ons have been installed.

The columns for Subject and Correspondents are there, but they are blank for all my messages after 10:20 AM. The message body is like I said—it looks like I selected View|Message Source. I have both of my email accounts for Optimum and Gmail on Thunderbird. Optimum is POP and Gmail is IMAP. The Gmail message that I received a few minutes ago looks normal. The messages accessed on my Optimum webmail account look fine as well so it looks to me to be a Thunderbird issue.

I have tried the following:

1. Repaired the Inbox folder within Thunderbird.

2. Restarted Thunderbird in Safe Mode.

3. Exited Thunderbird, deleting the global-messages-db.sqlite file in my profile folder and restarting Thunderbird.

4. Exited Thunderbird, deleting the Inbox.msf file in my profile folder and restarting Thunderbird.

5. Reviewed all the Thunderbird settings—they looked OK.

6. Rebooted my computer.

7. Uninstalled Thunderbird via Control Panel|Programs and Features, then downloaded and installed the current version of Thunderbird from the official website.

I have uploaded a screenshot of what my Thunderbird screen currently looks like.

Thanks for any help.

I cannot send emails and always get the same error message, no matter what steps I have taken. This has been the situation for nearly 48 hours. During this time I have undertaken the following steps, as advised by Thunderbird (TB)/ Optus and Google (not in order).

Checked SMTP server settings (many times), Re-booted the Router, Uninstalled and reinstalled TB, Changed the number of Server Connections to Cache from 5, down to 1 (as suggested by the TB Notification), Tried sending a test message to my other email address on several occasions, but got the same error message. I have checked my Webmail account and can send and receive from and to my email accounts from within webmail.

As required in the TB help file, The following information is provided: SMTP settings (attached). Mail Provider is Optusnet. ISP is Firefox. Antivirus is Trend Micro Maximum Security Version 17.9. OS (details attached).

If I have neglected any required info please ask. Any assistance would be greatly appreciated.

Thank you. Flin

I have two email accounts, one is hotmail.com, the other is on outlook.com

The SMTP for the outlook account works fine, but Thunderbird puts that same smtp details into the Hotmail account smtp. That also puts into the Hotmail username, the outlooks email address.

If I try to send an email using the Hotmail account, I get a message saying 'Hotmail can not send using xx@outlook.com

If I use the settings to make the username xxx@hotmail.com, it puts that into the smtp of the outlook.com address then that will not send giving the same fault. This has only started this last couple of days, nothing changed in the settings.

This only occurs on my Desktop. On my laptop with same settings it works fine.

Thunderbird is showing up to date?

Help Gerry

All, recently set up email accounts and all was well. Used TB years ago & liked it for its ease. Now my signature is not working (set up with 'attach signature from a file instead' option FYI). Tried everything I can think of, disable add ons in troubleshoot mode etc. deleing & re-adding it. No new add ons have been added before this happened, they were added prior to setting up signature. And worked fine initially. Thoughts and please keep it simple for someone very old lol - pic attached for help perhaps?

TIA and appreciated

突然、どこにもメールの送信ができなくなってしまいました。 受信はできます。 KDDIを使っていますが、問い合わせしましたが、サーバーに問題ありません。 Webメールでは送信できます。 Thunderbird側の問題のようです。 添付のようなメッセージが表示されエラーになってしまいます。 解決策を教えてください。

Suddenly, I can no longer send emails anywhere. I can still receive emails. I use KDDI, and I contacted them, but they said there are no issues with their servers. I can send emails using webmail. It seems to be an issue with Thunderbird. The message shown in the attachment appears, and I get an error. Please let me know how to fix this.