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Thunderbird crashing when I delete messages @ mozilla::binding_danger::TErrorResult<T>::ClearUnionData Caused by Bitdefender?

Since last year my Thunderbird has been crashing once or twice a day. When I delete emails, it crashes, I send reports and nothing has changed. My version of Thunderbird … (read more)

Since last year my Thunderbird has been crashing once or twice a day. When I delete emails, it crashes, I send reports and nothing has changed. My version of Thunderbird is current. I have disbled all my Add ons now, and it still crashes. It is getting very frustrating as nothing has helped. I dont know if anyone is taking any notice of my crash reports. Have been thinking of getting another email client as this is very, very annoying since it has been going on for so long. Any suggestions ?? Supplied an image of listings o f crash reports .

Asked by monmarshall 1 month ago

Answered by Wayne Mery 3 weeks ago

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Thunderbird repeatedly crashes when I try to start, even in SAFE mode. CAUSED by BitDefender

After the update to 68.2.2, I started getting a crash when I start Thunderbird. I updated to 68.3.0 and didn't get a crash. Then, when I restarted Thunderbird, it crashe… (read more)

After the update to 68.2.2, I started getting a crash when I start Thunderbird. I updated to 68.3.0 and didn't get a crash. Then, when I restarted Thunderbird, it crashed. I did a reinstall - then didn't get a crash. But everytime I terminated Thunderbird, I had to do a reinstall - and Thunderbird would start up okay. Then, more recently, even a reinstall would cause a crash. SAFE mode crashes. I even uninstalled and reinstalled and got a crash. I must comment - this is all using my original profile. A clean install without setting up any accounts works fine, so somehow it's connected to my profile. I have been limping along without Thunderbird for a few weeks (because I've been too busy to even complain) but now need to fix this problem. I can't get to any of my old emails stored in Thunderbird. This will happen anytime .. cold boot, restart, hibernation start .. anything. Multiple crash reports have been sent but no-one has contacted me. What suggestions does anyone have? I am running on Windows 10 with BitDefender security software.

Asked by RCATech 1 year ago

Answered by RCATech 1 year ago

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How to fix the crashing ? CAUSE: Athena drivers for ID Protect Monitor. SOLVED: Update to IDPC 6.40.01 or newer

Please help me with this crash problem. What should I do ? This crash started to happen after the APRIL WINDOWS 10 update. :( AdapterDeviceID: 0x1402 AdapterDriverVersi… (read more)

Please help me with this crash problem. What should I do ? This crash started to happen after the APRIL WINDOWS 10 update. :(

AdapterDeviceID: 0x1402 AdapterDriverVersion: 21.21.13.7866 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.8,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.8.0 AvailablePageFile: 6433779712 AvailablePhysicalMemory: 4567044096 AvailableVirtualMemory: 3435544576 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 46268416 BreakpadReserveSize: 67108864 BuildID: 20180516145259 CPUMicrocodeVersion: 0xbe ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1527226715 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1526888659 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1402, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.21.13.7866 FP(D10-L1100-W00001000-T0000) DWrite? DWrite+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1333 StartupCrash: 0 StartupTime: 1527226402 SystemMemoryUsePercentage: 46 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20180516145259","version":"52.8.0","vendor":null,"platformVersion":"52.8.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8118,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3408,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":48,"installYear":2018},"hdd":{"profile":{"model":"ST1000DX001-1NS162","revision":"CC41"},"binary":{"model":"ST1000DX001-1NS162","revision":"CC41"},"system":{"model":"ST1000DX001-1NS162","revision":"CC41"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce GTX 950","vendorID":"0x10de","deviceID":"0x1402","subsysID":"00000000","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um","driverVersion":"21.21.13.7866","driverDate":"2-9-2017","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17014},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Integrated Calendaring & Scheduling for your Email client","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.4.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17014,"updateDay":17672,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.8.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16982,"updateDay":17667},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10525151232 TotalPhysicalMemory: 8511885312 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1042.471680082 Vendor: Version: 52.8.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by valit06 2 years ago

Answered by Toad-Hall 2 years ago