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new incoming emails show up at the bottom of the Inbox instead of the top

Incoming emails show at the bottom of the Inbox instead of the top. If I click on another folder then click on Inbox it shows at the top like it should. It wasn't alway… (read more)

Incoming emails show at the bottom of the Inbox instead of the top. If I click on another folder then click on Inbox it shows at the top like it should. It wasn't always like this, how can I fix this?

Asked by jworks 1 month ago

Last reply by jworks 4 hours ago

Gmail labels, UK and US English, Spam/Junk, Bin/Trash - bug?

I am struggling to connect Thunderbird to my Gmail account and get all the labels/folders consistent over all the mail clients I use. I use several mail clients and usual… (read more)

I am struggling to connect Thunderbird to my Gmail account and get all the labels/folders consistent over all the mail clients I use. I use several mail clients and usually end up with a bunch of labels that duplicate another one, so I am trying to clean it up. I should add that what is below is my best interpretation of what is happening, but it may not be correct.

I have been following the advice here:

https://support.mozilla.org/en-US/kb/thunderbird-and-gmail#w_understanding-gmail-labels-and-thunderbird-folders

and here:

https://support.google.com/mail/answer/78892#zippy=%2Cthunderbird

This is Thunderbird 128.5.0esr (64-bit) on Mac Monterey.

Ok, so I have a Gmail account set up to use UK English. I get labels Spam and Bin.

(If I have a Gmail account set up to use US English, I get Junk and Trash. Got to wonder what Google was thinking in making them different! Oddly enough, US English gets Vacation Responder while UK English gets Out-of-office Autoreply.)

Thunderbird seems to sometimes want to use Junk and Trash, whether set to US English or GB English (=UK). This appears to be tied to the Junk Settings for the account in Thunderbird. If I disable adaptive junk mail controls, I get a new folder called Junk, and the Bin folder seems to be renamed to Trash. If I had not disabled it, presumably TB would have been happy to use Bin and Spam, but the link above suggests disabling it and letting Gmail handle spam. While it is good, it is nowhere near perfect. (If I then re-enable adaptive junk mail controls, nothing changes. It does not go back to what it was. I still have Spam, Trash and Junk.)

However, Gmail itself is still showing labels Spam and Bin and no Junk. In Junk Settings for the account, Destination & Retention, it is possible to tell TB where to put junk messages. In particular, I can sometimes tell it to put the messages in Spam. But not always. Sometimes Spam is not visible as an option but Junk is.

So then I go to Synchronization & Storage, the Advanced button. This shows that Spam and Trash are not checked so will not be downloaded (or uploaded). Junk, however, is checked and will be downloaded.

I think this means that any messages sent to Spam or Trash in TB will not be reflected on Gmail. I guess they will disappear from the original label on Gmail, but will not be visible on any other device accessing the Gmail account. Re-enabling adaptive junk mail controls does not change what is being synchronized.

It all seems a bit flakey. I suspect both links above need updating. In particular, the reference to [Gmail] folder seems out of date since setting up a new account has no references to a folder of that name. All the folders appear at the top level.

And there are definitely some inconsistencies in what TB does.

Asked by davidmorrisonann 1 day ago

Last reply by davidmorrisonann 1 day ago

events lost from calendar

After update of TB to 128.4.3est via openSuse (15.5) the calendar no longer displays any events. Is this a settings problem? I read of this problem on Win and MAC but d… (read more)

After update of TB to 128.4.3est via openSuse (15.5) the calendar no longer displays any events. Is this a settings problem? I read of this problem on Win and MAC but don't see any postings related to Linux. Another post said that events are stored and recoverable. Suggestions appreciated.

Asked by konsultor 3 days ago

Server Timeout despite connection

Hi Support, A customer uses Thunderbird as their main mail platform but suddenly cannot send or receive messages. error message as follows: Sending message failed. The me… (read more)

Hi Support, A customer uses Thunderbird as their main mail platform but suddenly cannot send or receive messages. error message as follows: Sending message failed. The message could not be sent because the connection to the SMTP server timed out. Try again. we get this message directly when we click send (1ms)

Now we checked our Mail Server, connection is up also TLS to port 587 works fine but the client can not establish a connection... it worked a few days ago tho. We also tried to reinstall Thunderbird, new profiles and also tried debugging but we could not find the mistake.

BR, Jakob Jauk

Asked by jakob.jauk63 3 days ago

thunderbird synchronisation von pc und android

Hallo und guten Tag, ich habe für Windows [PC] und Android [Pixel 8pro] jeweils die beiden aktuellsten Versionen von 'Thunderbird x64'und 'Thunderbird: Free Your Inbox'… (read more)

Hallo und guten Tag,

ich habe für Windows [PC] und Android [Pixel 8pro] jeweils die beiden aktuellsten Versionen von 'Thunderbird x64'und 'Thunderbird: Free Your Inbox' installiert und eingerichtet. Es sind zwei E-Mail-Konten mit jeweils einer Alias-Adresse eingerichtet, alles unter GMX.NET , IMAP+SMTP sind ebenfalls aktiviert [IMAP port993 und SMTP port465]. Leider bekomme ich es nicht so eingerichtet, daß Mails wenn sie am PC oder am Pixel empfangen und verschoben oder gelöscht oder als Spam markiert sind, daß dieses dann auch am jeweils anderen Endgerät so erscheint. Es werden immer wieder alle Mails neu als eingegangene Nachrichten gezeigt und ich muß dann am jeweils anderen Endgerät die gleichen Aktionen vornehmen.

Wo liegt der Fehler, was muß ich tun um das Problem zu beheben.

Asked by der a. 2 weeks ago

Last reply by der a. 4 days ago

Filters: Why isn't there a Global Option?

Hello: Using Thunderbird for years. But please, for the love of God, someone tell me *why* Global Filters / Unified Inbox filters are not allowed? I've got 10-15 acco… (read more)

Hello:

Using Thunderbird for years. But please, for the love of God, someone tell me *why* Global Filters / Unified Inbox filters are not allowed? I've got 10-15 accounts, and I'm forced to refine/recreate my rules for each account?

Why? Why? Why? Why?

This is not a small thing, yet seems like such a common request. Please make this change/addition!

Thank you.

Asked by pocket47 5 days ago

Compact Junk & Trash

Windows 11 Thunderbird 128.5.0esr (64-bit) I compact JUNK by right click "Empty Junk" / "Compact" I compact TRASH by right click "Empty Trash" File "Compact Folders" … (read more)

Windows 11 Thunderbird 128.5.0esr (64-bit)

I compact JUNK by right click "Empty Junk" / "Compact"

I compact TRASH by right click "Empty Trash"

File "Compact Folders"

This process used to show me how much space I am saving - I do not see this number anymore.

Asked by Mike 5 days ago

Errors setting up an email account

I am trying to setup an email account through Spectrum. My user name and password are correct, so I think the problem is in the server settings. Thunderbird has the setti… (read more)

I am trying to setup an email account through Spectrum. My user name and password are correct, so I think the problem is in the server settings. Thunderbird has the settings as "mobile.charter.net". I have checked with Spectrum and this is correct. But Thunderbird says that something is still incorrect. Any advice on what I should do?

Asked by Norm Hoffman 5 days ago

Can't delete files and keep messages

Hello, I downloaded Thunderbird in order to clean up storage on gmail account. Mainly, I wanted to delete files but keep the messages, a feature I thought Thunderbird pro… (read more)

Hello, I downloaded Thunderbird in order to clean up storage on gmail account. Mainly, I wanted to delete files but keep the messages, a feature I thought Thunderbird provides. I deleted the files but they still appear on my gmail account and space size hasn't changed. I double checked the settings on both Thunderbird and gmail, as well as read and followed posts here, but it still doesn't work. I'm wondering whether I'm missing something... Any idea?

Asked by raphaella.s 6 days ago

security - cannot send because labeled spam

The spam people say to "limit outbound port 25 to mail servers". I have a profile listed on the webpage called "Outgoing Server SMTP Settings" from long ago .... This i… (read more)

The spam people say to "limit outbound port 25 to mail servers". I have a profile listed on the webpage called "Outgoing Server SMTP Settings" from long ago .... This is the one (I have a few profiles) that is designed (Default)

Server: shawmail.vc.shawcable.net Port: 25 (default 587) Connection security - none

All my other profiles use: Server: smtp.shaw.ca Port: 587 (default 587) Security: STARTTLS

Q: Might this be the problem? Can I simply delete this profile - even if it is the designed 'Default'.

Asked by joanreekie 6 days ago

Last reply by joanreekie 6 days ago