Thunderbird Support Forum

As a longtime user and a regular subscriber to Mozilla, I can’t get access to Thunderbird. Reason is that I had to repair the hard drive and now I am locked out. I am unable to insert a master password because I never had one. Reason being that I have used Thunderbird for years and years before that was required. To say I am frustrated is an understatement. None of your automated advice has a remedy. Should I install a new version of Thunderbird and begin afresh? John Cotterell ( an Australian supporter of your project)

Windows 10 22H2, Thunderbird 115.5

Thunderbird periodically loses my saved passwords (11 accounts) necessitating the re-entry of said passwords. This has been happening for about six to eight months.

I have searched for solutions and have tried deleting the pkcs11.txt and secmod.db files but the problem reoccurs. There is no rhyme or reason as to how often this happens. If I new where the passwords were stored, I could copy the good password file back into the thunderbird directory.

Any suggestions would be greatly appreciated.

Thanks.

April 15, 2024 Thunderbird is Insecure There is missing functionality issues

1. How to Disable the "SHOW PASSWORD" Button in Security Settings 2. Either implement with a Password Password option, only to show the Passwords or 3. Allow the ability to Disable the Button

back in 1916-18 the ability to disable the "SHOW PASSWORD" Button worked with with a variation of the following at that time user_pref("pref.privacy.disable_button.view_passwords", true); I believe I created and used chrome.css or chrome.js

At some point this functionality ceased to work.

Now, I have scoured the Net to figure out a Solution simply setting the value to True, gets reset by Thunderbird, TB does not save it. it always reverts back to False and the button remains available and does not disable

I have tried everything, adding it in user.js, settings.js, userChrome.js I put it in every directory, nothing seems to work

Do I have to Lock it? - How? confusing and disappointing.

Please provide a simple step by step Solution to the problem

Thank you

i have been away from my pc for 6 weeks and cannot access thunderbird. it repeated states that the login server IMAP.telstra.com failed my email hillsec@bigpond.net.au i have tried changing the in server and outgoing server to match my ipad and iphone which can receive emails. please help me to restore everything in thunderbird.

Without notice, Thunderbird today required me to sign-in to my Google account and then produced a window in which it said it wanted to access to my mail, contacts and calendar; in order to compose, send, share, delete permanently, among actions on my personal content. I tried to "Deny" (see below) but the window just returned and returned and could not be deleted. (see "Uploaded images", below for the content of this window).

Is this a scam? Or the result of a hacker?

Hello.

For some reason I haven't been able to figure, thunderbird keeps showing me the wrong certificate. I have an account with the server name "mail.estesc.ipc.pt" but when fetching email, thunderbird shows me a certificate for "cl.estesc.ipc.pt", does any one know why this happens or how to fix it?

Thanks.

Why is it impossible for Thunderbird to have an option to display the real senders email address instead of just the "fake" display and return address?

I use an addon to add the true address column in version 102, but as usual Mozilla upates disable useful security related updates.

When is Thunderbird going to show this essential true address instead of spending so much time changing the look and feel?

I am stuck with version 102 or another email client until this changes.

Hi, I am not sure how it happened, I am now in a position where I can't use my Thunderbird properly. Every time I open TB, it asks for "please enter your Primary Password" which I don't have/deleted? If a try to remove the tick from "Use a Primary Password" it opens a box requesting my Current Password, I have tried the last one and the one before, none are accepted. When I search in Saved logins, it seems to me to be empty. in short I seem to need a current password to change my password. It is a vicious loop. Can any one help sort this out, Please Thank you from Ilio Pieroni

Hello, I got a tale of two computers with Thunderbird on both. First, I will start with my HP Laptop, its my primary computer due to its speed. I went to check my emails this morning. I double click on the TBird icon on my desktop. It does not open. Waited a few seconds, tried again and again. Finally, a folder containing pictures opened up. Then, I went to open FireFox, and that same folder with pictures opened. I tried this like five times and the same thing happened. Then I got to thinkin, when I went to shut it down the other day, it said "update and shut down", so I did. Now that I remembered the update, I decided to go back in time to when the laptop was running real good. So I did that recovery, in doing so, it wiped out some of the applications I had on my computer, such as FoxFire, Thunderbird, Adobe, HP printer, CCleaner, and probably others that I seldom used. Somehow, I got to the point where I reinstalled Thunderbird. The only thing is, it would not let me in. When double clicking on the icon, it took me to a page that just wanted my name, email address and password. I enter the info, that page stayed open and added a few more items to the page, such as IMAP and POP3 stuff. IMAP was already selected by Tbird. I then had the option to click "done" . In doing that, it said "Unable to log into server. Probably wrong configuration, username or password" So there's that. Cannot even see the email program. Second part of the mystery, I have an old Gateway desktop. Its slower than slow. I only use it in emergencies, as the above scenario. I fire it up, wait about 5 minutes before I open Thunderbird on that. Guess what, it wants a password. Whats different about this deal is that the email opens, and I can see all my previous emails, but cannot receive or send. I have no Idea whats going on, unless its my deceased wife coming back to haunt me...I don't know.

I wrote an email without putting in anyone for the 'TO:' or 'CC:' fields. The BCC: field only had my own email address in it.

I accidentally sent this email before I had sorted out the TO: and CC: fields properly.

In my sent email and it had 'undisclosed-recipients' in the To: field.

I found this disconcerting, since I wasn't SURE if I hadn't put anything in the CC: or TO: fields. I worried I may have sent a rough, poorly worded email to someone and that could backfilre.

Am I right that whenever 'undisclosed-recipients' is shown in the To: field and I sent the email, I can check in that sent email who was in the BCC: field and that should re-assure me who had actually recieved a copy of that email.

Clarity in this area would be VERY helpful.

Regards

   Mark

I used the add on "full address column." Today's update silently removed the add on and does not provide any obvious replacement for showing the senders email address in the main email window. Why are you helping spammers to get their way ? This is extremely frustrating and I might have to look for an alternative email client. Seeing the senders email usually makes detecting spam emails a lot easier. The "Correspondents" column is in most cases misleading.

Best Regards.

I have spent the last TWO HOURS trying to find an answer to what should be a simple problem, and it seems not to exist!

I need to find out WHERE Firebird lists my email account PASSWORD.

I do NOT want to reset my password.

I simple need to know WHAT my password is, and since I set up the account [actually a few accounts] several years ago, my notes are evidently null and void, because none of those passwords seem to work.

My email is through verizon.net, which is one of the problems because they gave all of their email coltrol to AOL, which thouroughly sucks, and they seem not to have anyone who speaks fluent English who can assist me in FINDING the current password!

If ANYONE can help, it would be most greatly appreciated!!

I use Thunderbird on my Windows 10 desktop PC to access multiple Gmail accounts.

Since March 22nd I have been unable to send or receive email on all of my Gmail accounts. This failure started on all of my Gmail accounts simultaneously. Initially I received a popup message in the lower right portion of my screen reporting authorization failure (sorry, but I do not have the exact text of this message).

Currently I receive the following message: "Did not connect: Potential Security Issue" "Thunderbird detected a potential security threat and did not continue to accounts.google.com because the website requires a secure connection." (I get one of these messages for each Gmail account).

My troubleshooting steps so far

1) I have verified all of my passwords via the Gmail web portal. Passwords function normally. 2) My Gmail email still functions normally on my tablet and my phone. 3) I have completely uninstalled (rebooted) then re-installed Thunderbird on my PC. Failure - same message as above. 4) I have removed one of my Gmail accounts (rebooted) then reinstalled the account. Both via the Thunderbird automated tool and via manual setup (following instructions supplied by both Mozilla and Google). Failure - same message as above. 5) I have installed a different email app (BlueMail) on my PC and set up my gmail accounts. All accounts function as expected. (BlueMail sucks but at least it's functional...LOL). 6) Through the course of my trouble shooting I did receive a one time Thunderbird message indicating that Gmails security certificate had expired. (Doubtful) 7) I am running a fairly basic home network with only Windows Defender providing a software security layer. 8) I have searched through this forum (and the internet at large) for possible solutions. While the error messages I have received seem reasonably common, none of the suggested solutions have proved beneficial. 9) While not impossible, I can not associate this issue with any changes I have made with my PC hardware or software.

After retiring from the corporate world I decided that Outlook had far more complexity than I needed, so after trying out numerous email applications (both free and paid) I settled on Thunderbird which has worked flawlessly for me for over 3 years. I am currently at my wits end... hopefully someone in this forum can help. Thanks in advance, Mark H.

I have a droplet and domain at DigitalOcean. I’ve added users and I’m logging into their mail accounts with ThunderBird. I can send and receive mail between these users, but I can’t get mail from these mail accounts to Gmail and vice versa. No error. Also, when I checked the BlackList status, I saw that my droplet-IP address is in the BlackList: RATS Spam, SORBS SPAM, UCEPROTECTL3. How can I solve the problem?

Dear sir, madam, I have a Thunderbird account. I have access to it and to the menu, but I have to put a password in to receive my new emails. I don't know my password and have tried really everything that is suggested on your website to get my password, renew it, access a reboot-option etc: nothing works - I still keep getting a window where I am asked to put in the password for my account. Please help me fix this, thank you in advance, greetings, M vd vegt

Hi Guys, I just purchased a new Samsung S24+ and I'm trying to log into my thunderbird email account. I'm doing this through Bluemail app (suggest another if needed) and I cant remember my password! I cant seem to either change my password (which is frustrating), so cant get in. Can you please explain to me what I'm doing wrong or guide my from here? Thanks David Galea 0404841955

Trying to add https://search.yahoo.com/search?p=%s&fr=opensearch

results in an error message:

Could not add OpenSearch Provider for https://search.yahoo.com/search?p=%s&fr=opensearch.

So what am I doing wrong.

My office is running Thunderbird 115. I recently changed the password. This seemed to work OK. But on restarting TB I found the new password had not been stored. The Password Manager display is empty, so I cannot edit anything, nor can I insert a new entry into the Manager. I want to store the current password. How do I do this?