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  • Solved

OpenPGP Encryption & Attachments

Hey Team :) my question is: Are attachments always encrypted when I have set up OpenPGP e2ee and choose "Require Encryption" when sending an email (I want to share a priv… (read more)

Hey Team :)

my question is: Are attachments always encrypted when I have set up OpenPGP e2ee and choose "Require Encryption" when sending an email (I want to share a private key (of a mailing list) with someone)?

Couldn't find a definite answer in the help articles (https://support.mozilla.org/en-US/kb/openpgp-thunderbird-howto-and-faq, https://support.mozilla.org/en-US/kb/introduction-to-e2e-encryption, https://support.mozilla.org/en-US/kb/digitally-signing-and-encrypting-messages) or the help forum.

Thank you in advance!

murmel

Asked by gemurmel 3 days ago

Answered by christ1 3 days ago

  • Solved

Cannot import personal openpgp key in End2End encryption setting.

I cannot use OpenPGP encryption on one of my email addresses, because its private key does not appear in the End-to-End encryption of the account setting. Exactly, I can … (read more)

I cannot use OpenPGP encryption on one of my email addresses, because its private key does not appear in the End-to-End encryption of the account setting. Exactly, I can have added the private key through the wizard of the account setting, but there is no private key in the End-to-End encryption of the account setting instead of the private key appearing in the OpenPGP key manager.

The other email accounts are OK, i.e. I can use OpenPGP encryption on the accounts. The differences from the troubled email account are followings: - The troubled email account uses Ed255 not ECDSA algorithm. - Name of the troubled email account includes UTF-8 Japanese characters. - The troubled email account also registers S/MIME private.

Please give me advice on this problem. Thanks.

Asked by k0zal4 1 month ago

Answered by k0zal4 4 days ago

  • Solved

Gmail account no longer accepted on Thunderbird and Linux Mint 19.3

Hi all, I have been using Thunderbird on Windoze for decades, but am a Linux noob, so please be gentle!  :-) The setup is Thunderbird v68.10.0 on Linux Mint 19.3 Cinnamon… (read more)

Hi all, I have been using Thunderbird on Windoze for decades, but am a Linux noob, so please be gentle!  :-)

The setup is Thunderbird v68.10.0 on Linux Mint 19.3 Cinnamon, only switched from Windoze10 to Linux this week so I am still learning.

Gmail account was set up and working fine on Tbird on both Linux and Win10 until a couple of days ago, when Google "detected suspicious activity on my account" and demanded I change the password, which I did. Now when I try to access the Gmail account on Tbird Linux, I get the prompt screen to enter my email details, but when I add my email address it just refreshes the screen and asks for the email address again. I have tried entering my mobile phone number instead of the email address but same result, it just reloads the page.

I tried deleting the account (but not the data) from Tbird and reinstalling the account but same result. New password in Tbird are both working fine on Win10 so it is a Linux/Tbird issue -- or user error?

I saw other threads about manually changing the password in Options, but can't find the equivalent options in Linux, and don't think that would be the problem anyway because I am not getting to the 'enter password' stage. Any thoughts?

Cheers, Terry (Confused) Chadban

Asked by portmaconline 5 days ago

Answered by portmaconline 5 days ago

  • Solved

Thunderbird Delete Cache on Exit/Shutdown

I see that Thunderbird is not deleting the cache on exit/shutdown. I wanted to see if this is a bug, if I have misconfigured, or if it is not supported. I thought this … (read more)

I see that Thunderbird is not deleting the cache on exit/shutdown. I wanted to see if this is a bug, if I have misconfigured, or if it is not supported. I thought this was functioning properly in older versions but I can't cite specifics to backup that claim.

I have set privacy.clearOnShutdown.cache to true. When I shutdown, the files still remain in the cache2/entries subdirectory inside of the profile dir.

To confirm it wasn't a corrupt index file, I closed Thunderbird, deleted the entire cache2 subdir, and restarted Thunderbird. The cache2 directory architecture is rebuilt on startup but when I close Thunderbird again, the cache entries still remain.

Should this work (delete cache on exit)? Did I configure it correctly?

I am running Thunderbird v78.9.1 on Win10, both 64 bit.

Asked by MemoryLeak 1 week ago

Answered by MemoryLeak 1 week ago

  • Solved

Is pep still a good solution for Thunderbird?

I am researching various ways of improving the security of my email. And I really like the ideas of pep: https://pep.software/thunderbird/ What is the official word from … (read more)

I am researching various ways of improving the security of my email. And I really like the ideas of pep:

https://pep.software/thunderbird/

What is the official word from Thunderbird on this? It seems to me that pep is able to remove some of the complexities of encryption much in the same way as Signal Messenger.

I can not find any information here when I search for it, so I got a bit curious.

Also, pep is available for almost any platform.

Asked by Svein 1 week ago

Answered by Toad-Hall 1 week ago

  • Solved

Cannot send emails after adding on dictionary.

Hi, I installed Thunderbird onto new laptop last week. All working AOK until I added on a dictionary, so that spell check would work. After that, I can receive, but not s… (read more)

Hi, I installed Thunderbird onto new laptop last week. All working AOK until I added on a dictionary, so that spell check would work. After that, I can receive, but not send emails. I get this message;

  Sending of the message failed.
  Peer's Certificate issuer is not recognised.
  The configuration related to smtp.gmail.com must be corrected.

I checked my account server settings - same as former laptop. Ports etc the same. Question 1 - is installing the dictionary the cause of not being able to send? Question 2 - whatever the cause, what can I do to remedy this?

Please answer simply as I am not a super tech. My understanding of the certificate is its like a handshake between my laptop and other entities. Many thanks, Julie Grace

Asked by juliegraceclifton 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Master password on startup can be avoided

Hello, I have set up a master password on my Thunderbird client and it asks for it very time I open up Thunderbird, like it should. Unfortunately, I tried bypassing the p… (read more)

Hello, I have set up a master password on my Thunderbird client and it asks for it very time I open up Thunderbird, like it should. Unfortunately, I tried bypassing the password prompt and it is very easy : Thunderbird loads a window asking for the password, but by simply closing it, Thunderbird still boots up. Once it's open, you can see the accounts. It asks for the password again, but if you close it once more, you can access the inbox of an account. It asks for the password, you just close it and you can access the individual emails. It creates a huge security breach and defeats the whole purpose of having a password on my local client, being that even if somebody gets their hands on my computer and inside my session, they still can't access my email. Worse, it cannot work as a deterrent : if you open Thunderbird, see the password window and decide not to try to open Thunderbird, by closing the window, you will still access the inbox like shown above.

I use Thunderbird 78.9.0, which, I believe, is the most recent version.

Thank you for any help, Paul

Asked by Paulitics 2 weeks ago

Answered by christ1 2 weeks ago

  • Solved

Why does Thunderbird not retain it's settings?

I have been dealing with this issue for a long time. I tell Thunderbird to delete ll messages after 7 days, except for starred messages and NEVER does. I really think it … (read more)

I have been dealing with this issue for a long time. I tell Thunderbird to delete ll messages after 7 days, except for starred messages and NEVER does. I really think it has to do with Google servers to KEEP all messages for marketing reason, which really frigging pisses me off. I have set this time and time again and does not do what it is told. So I ask myself why are we even using this product when it doesn't work. I think the only way to get this to delete messages if I log in directly and delete them from there. Which makes Thunderbird look bad because it doesn't do what it is instructed to do. If you can not delete messages or retain your settings then either tell people or remove your software off the market. NOT IMPRESSED!!!!!!!!!!!!!! It is bad enough there are tons of garbage software on the market already.

Asked by TWG 3 weeks ago

Answered by TWG 3 weeks ago

  • Solved

PGP Encryption - Selection of the Key not matching the user's email address (not working anymore)

Background information: we are exchanging emails with an institution, which has a central encryption gateway. This gateway is using one key (pgp@institution.gov) for ever… (read more)

Background information: we are exchanging emails with an institution, which has a central encryption gateway. This gateway is using one key (pgp@institution.gov) for every person. In the past it was easy with the user based rules to send pgp encrypted emails. Now starting with TB Version 78 I didn't find any possibility to encrypt the email to "mj@insitution.com" using the key "pgp@institution.com"

For me it is major degradation of the encryption functionality in comparison to enigmail. Am I the only one missing this? Is there a hack, which would help me to solve my problem?

Asked by Andrzej 1 month ago

Answered by christ1 1 month ago

  • Solved

Thunderbird can not find PGP-keys for recipient

Hi, i can not send encrypted messages anymore. TB says the recipient has no matching key, but in the key-list the key is clearly shown. How can i debug this? Thanks! … (read more)

Hi,

i can not send encrypted messages anymore. TB says the recipient has no matching key, but in the key-list the key is clearly shown.

How can i debug this?

Thanks!

Asked by Commi_M 1 month ago

Answered by christ1 1 month ago

  • Solved
  • Archived

How do I export my private PGP Key from the new Thunderbird Version?

How do I export my private PGP Key from the new Thunderbird Version? I created it when 72.2.1 was released and I want to backup it, but I have now idea how to export it. … (read more)

How do I export my private PGP Key from the new Thunderbird Version? I created it when 72.2.1 was released and I want to backup it, but I have now idea how to export it. I am using MacOS.

Thank you!

Asked by simclaphi 7 months ago

Answered by Wayne Mery 7 months ago

  • Solved

How do I re-enable remote content blocking for Gstatic after disabling it?

I found it annoying that every time remote content was blocked, the yellow banner popped up, so I disabled remote content blocking for Gstatic. How do I re-enable it now?… (read more)

I found it annoying that every time remote content was blocked, the yellow banner popped up, so I disabled remote content blocking for Gstatic. How do I re-enable it now?

Thanks in advance.

Asked by soap dispenser 1 month ago

Answered by sfhowes 1 month ago

  • Solved

Special Characters in Passwords

I use Thunderbird to access emails on several platforms including my PlusNet account. I changed a password recently on PlusNet to one that included the characters *, &am… (read more)

I use Thunderbird to access emails on several platforms including my PlusNet account. I changed a password recently on PlusNet to one that included the characters *, & and ^. Thunderbird then refused to send any emails from this account. Plusnet help were no use. I tried changing the password again to one with no special characters and things are back working. Is there a known problem with one of the three characters I used or is there a more general issue? many thanks Malcolm

Asked by Malcolm 1 month ago

Answered by Matt 1 month ago

  • Solved

Thunderbird asks for Gmail password, but the 'next' button is broken

On my Windows 10 PC, I use Thunderbird (TB) for four emails (3 are Gmail). For some reason one (and only one) of my Gmail accounts starting wanting password verification… (read more)

On my Windows 10 PC, I use Thunderbird (TB) for four emails (3 are Gmail). For some reason one (and only one) of my Gmail accounts starting wanting password verification in TB. But when I click the 'next' button, it doesn't take me to the password page to confirm my password, it just erases my Gmail account name in the username field.

I'm not certain why it suddenly started needing password verification (and my other two Gmail accounts still don't). I've logged into the Gmail account on Google, and my password still works (haven't changed it). I updated TB to the latest version. I deleted the password in TB (hoping it would then let me reenter it). I finally deleted the Gmail account entirely from TB. When I try to add it back, it now only allows the inbox (not sent or templates folders). And it still keeps asking me to verify the Gmail password (but won't let me). I can see new emails received, but I can't send any.

Any suggestions?

Asked by garyfar 1 month ago

Answered by sfhowes 1 month ago

  • Solved

How do I cancel or bypass Add Security Exception pop up

I cannot override or cancel Add Security Exception pop up which has appeared this morning. All other functionality is inaccessible because of the pop-up and I cannot even… (read more)

I cannot override or cancel Add Security Exception pop up which has appeared this morning. All other functionality is inaccessible because of the pop-up and I cannot even close TB with X in top corner. I can only kill TB using Task Manager on my PC

This has been the result of my hosting company (Siteground) removing cpanel from its hosting last night and replacing it with something called Site Tools.

All my emails are safe and accessible via webmail but my business uses Thunderbird on numerous email accounts on several machines in different locations (COVID work at home) and all users have lost Thunderbird access.

Siteground writes this message on its service webpage: Your hosting plan(s) has been successfully switched to our Site Tools infrastructure. Although we have automatically verified the key functionalities of the migrated websites, we kindly ask you to check your website(s), emails, FTP accounts, SSH accounts, cron jobs or any other specific functionality you may have used. 
 IMPORTANT: If you use a local email client, please check its current outgoing/incoming server name setting. If they use the server hostname (example: secureXXX55.sgcpanel.com), you need to change them to mail.yourdomain.com (where you replace yourdomain.com with the domain name you are using for the email in questions). Otherwise your email client may stop working.

I spoke to the Siteground helpdesk who say this has to be done to make TB work again.

Unfortunately the popup is preventing me from making changes or doing anything to Thunderbird. Is there a way round this to change account settings? How do I avoid having to delete TB from every machine and rebuild dozens of email accounts on each one? HELP!

Asked by steve338 1 month ago

Answered by steve338 1 month ago

  • Solved
  • Archived

settings/privacy&security/show passwords

i have installed Thb for a company with 5 members. I am the one who takes care of thb, updates etc. Now, users can go the settings, and make the email account passwords v… (read more)

i have installed Thb for a company with 5 members. I am the one who takes care of thb, updates etc. Now, users can go the settings, and make the email account passwords visible.

How can I change settings that users can NOT make the email passwords visible for them?

If this is not possible, can I make the suggestion here, to make an extra possibilty for this?

Thank you.

Asked by meetup 6 months ago

Answered by sfhowes 6 months ago

  • Solved
  • Archived

Storage of PGP passphrase

I have just upgraded from 68.12 to 78.2.2. I used Enigmail but I have migrated to the built-in openPGP. Everything runs as it should. But it seems that my passphrase has… (read more)

I have just upgraded from 68.12 to 78.2.2. I used Enigmail but I have migrated to the built-in openPGP. Everything runs as it should.

But it seems that my passphrase has been saved. In the old Enigmail, it used to ask for the passphrase regularly, which I found safer.

So in Thunderbird 78.2.2, is there a way to avoid the saving of the passphrase, or to define how long the passphrase should be saved (e.g. 15 min, session...)? If not, should I then use a master password to protect it? I cannot find the passphrase under saved passwords, so I am not sure where it is stored and therefore if the master password would protect the passphrase.

Thank you!

Asked by i 7 months ago

Answered by christ1 7 months ago

  • Solved

Thunderbird does not let me enter my email account password (gmail).

I use gmail and Thunderbird. Everything has worked for several years. A few days ago I changed my Gmail password. I am able to access my mail via gmail's web interface us… (read more)

I use gmail and Thunderbird. Everything has worked for several years. A few days ago I changed my Gmail password.

I am able to access my mail via gmail's web interface using this new password. When I start up Thunderbird, it opens a window asking me to sign into my Google account. The screen has a field for my email address which is pre-populated with my correct email address. It also has a "Next" button. Upon clicking the button, I expected to be taken to a screen which asks for my password. Instead, my email address is deleted from the field and replaced with "Email or phone."

OK, I re-enter my email address and click "Next" again. The same thing happens. I try my phone number and get the message "Couldn't find you Google Account. Try entering your email address instead". Note - the phone number is correct and linked to my Google account. I used it to change my Google password which of course led to this problem.

Also, after experiencing this I tried notifying Thunderbird of my new password via Options > Privacy and Security > Saved Passwords... In this screen I changed both incoming and outgoing passwords to my new Gmail password and retried. Same exact experience. Next I went back to this screen and deleted both passwords and retried. Same exact experience.

Please help.

Thanks.

Asked by jcerruto 1 month ago

Answered by sfhowes 1 month ago