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Password problem

Suddenly today my Thunderbird email account on my desktop won't send or receive mails until I enter the password. When I add in the correct password it doesn't accept it … (read more)

Suddenly today my Thunderbird email account on my desktop won't send or receive mails until I enter the password. When I add in the correct password it doesn't accept it but just comes back asking for it again. I suspect it is best to change my password but don't know how to do that. Incidentally the account is working fine on my phone and tablet with the same password but not on my desktop. Can anyone help? Thanks.

Asked by Mike Gibb 6 months ago

Answered by Matt 5 months ago

  • Solved

Account SMTP authentication method

From Sept-16-2024 Microsoft will deprecate Normal Password and require OAuth2 authentication on its email accounts accessed from Thunderbird and other clients. I'm tryin… (read more)

From Sept-16-2024 Microsoft will deprecate Normal Password and require OAuth2 authentication on its email accounts accessed from Thunderbird and other clients.

I'm trying to convert my hotmail accounts on Thunderbird to OAuth2 authentication.

Server Settings Authentication can be set to OAuth2 because OAuth2 is an option in that menu.

But SMTP Server Authentication cannot be set to OAuth2 because OAuth2 is not an option in that menu.

Both Connection Security methods ( Inbound and SMTP ), are set to STARTTLS.

See screenshots, thank you.

Asked by Foxtrot7 2 weeks ago

Answered by Foxtrot7 2 weeks ago

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oauth2

Microsoft tell me that I must use OAuth2 for my accounts, else I'll be locked out. Server is imap-mail.outlook.com. If I select OAuth2, then I can't receive emails unles… (read more)

Microsoft tell me that I must use OAuth2 for my accounts, else I'll be locked out.

Server is imap-mail.outlook.com. If I select OAuth2, then I can't receive emails unless I reset back to Normal Password.

I'm also supposed to set my SMTP server (smtp-mail.outlook.com) to OAuth2, but this isn't an option on the drop down list.

Help, please!

Asked by martin_d_clarke 2 weeks ago

Answered by martin_d_clarke 2 weeks ago

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Security certificate

Since within no more than two hours after the validity of a new security certificate began I could no longer receive emails in Thunderbird (although I can in other email … (read more)

Since within no more than two hours after the validity of a new security certificate began I could no longer receive emails in Thunderbird (although I can in other email programs or webmail) I keep getting asked to add a security exception but cannot do so. The certificate and the pop-up screen are attached. The location shown is that of my service provider. I am using Thunderbird 115.7.0 in Windows 10. What can I do?

Asked by Gene 5 months ago

Answered by Gene 5 months ago

  • Solved

Thunderbird email "unable to connect" on second account, no problems on first account

Setting up a desktop (Dell Inspiron) for neighbors using latest Linux Mint (21.3 Cinnamon). They have simple needs, LibreOffice, Firefox and email. Plain jane, nothing ex… (read more)

Setting up a desktop (Dell Inspiron) for neighbors using latest Linux Mint (21.3 Cinnamon). They have simple needs, LibreOffice, Firefox and email. Plain jane, nothing extra added, straight from latest Mint install.

I am having trouble adding a second email account in Thunderbird (115.8.1). First comcast account was very easy, standard comcast defaults, works fine, downloads and sends. Second comcast account keeps giving "Unable to Connect" poput screen. (https://localhost/?code=0.ac.w2.PciwTw)

I can login to either Xfinity email account through Firefox browser using same addresses ((username)@comcast.net) and passwords I am using to attempt to add second account in Thunderbird.

Tried it with Mint Firewall off, then on, then off again. Do I need to setup firewall for second account?

Can someone give me a hint on this problem? Is is Thunderbird? Comcast? Something else?

Asked by bobstanl 4 months ago

Answered by bobstanl 4 months ago

  • Solved

[TB] Configuring IMAP with comcast error 1014

First, I am supporting a family member, who has TB configured on two separate machines. Configuring for Comcast IMAP+SMTP, in the usual manner; nothing esoteric about tha… (read more)

First, I am supporting a family member, who has TB configured on two separate machines. Configuring for Comcast IMAP+SMTP, in the usual manner; nothing esoteric about that, all very routine.

Machine A seems to be working okay, no errors. TB up to date on this machine, connected over an ethernet wire, if that makes any difference.

Machine B, getting spam prompted over IMAP 1014 errors. No other information is provided than 1014.

I have tried dropping the account configuration hundred percent, restarting TB, re-adding the account configuration, to no avail. Still spam 1014 errors.

I did happen to notice TB needed an update, so I did that as well. Still 1014 errors.

I have also tried dropping that email saved password from the saved passwords, and responding to the subsequent re-enter password prompt. Also to no avail.

What if anything might have changed, and how can we contend with this? What is so corrupt, do we need to be mucking around in any AppData files, roaming files, etc?

We are not the only ones, apparently, to have bumped into this issue. Not sure if this is also Comcast specific, since a recent TB and/or IMAP specification change, i.e. maybe we try with a gmail account, for instance.

Wondering also, is it IMAP and/or Comcast somehow tieing Machine A to the IMAP and not releasing that association? Knowing a little bit about IMAP in this regard. And/or somehow now prohibiting Machine B+ from establishing a connection?

Asked by Michael Powell 2 months ago

Answered by Michael Powell 2 months ago

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changes to adaptive junk filtering in tbird 102

with the update to 102, the adaptive junk filter correctly moves spam to the junk folder, but it is no longer marked as junk. that makes the menu option of Tools| Delet… (read more)

with the update to 102, the adaptive junk filter correctly moves spam to the junk folder, but it is no longer marked as junk. that makes the menu option of Tools| Delete mail marked as junk in folder only remove those junk emails that i have manually marked. i have searched and cannot find a setting to reverse this. thanks.

Asked by tommyb1 2 years ago

Answered by tommyb1 2 years ago

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  • Archived

Gmail with Thunderbird using OAUTH2 - not Connecting nor creating a Cookie

This is my first post. But I have been reading and benefiting from all the expertise I have found here for many years! Thanks to all! Trying to plan ahead for the Gmai… (read more)

This is my first post. But I have been reading and benefiting from all the expertise I have found here for many years! Thanks to all!

Trying to plan ahead for the Gmail OAUTH2 change, I upgraded to Tbird 91.9.0.

My Account Settings all transferred to the new version. I do have multi Gmail accounts, as well as other email accounts, but from other posts here, this should matter.

While I am a long term Tbird user, I am a newbie with OAUTH2. I can't seem to connect. So I am writing here for help!

My setup: - Dell notebook running W10 - internet connection strong - am using a Netgear Nighthawk Hotspot Router, which works great with

    everything else, so I really doubt that is an issue

- testing without a firewall; running McAfee - resetting Tbird account back to "Normal Password", then Gmail connects

Incoming Server set to IMAP: imap.gmail.com:993 w SSL/TLS and OAuth2 Outgoing: smtp.gmail.com:465 w SSL/TLS and OAuth2

I have been consistently testing with the same gmail account: - YES, I know my password; it works with both the Gmail web interface,

   or after going back to "Normal Password" instead of OAUTH2

- allow any Alert emails via Gmail Web Interface, repeatedly. - Ran Captcha ... many times! In case someone else reading here needs this, it is here: https://accounts.google.com/b/0/DisplayUnlockCaptcha and you must be logged into the Gmail Web Interface when running this. I have learned to take a pause after running this, for it do its thing.

If Toad-Hall is reading this, I found your list of steps here very helpful: https://support.mozilla.org/en-US/questions/1375558 Worth repeating for others who are struggling, like me.

As recommended here: https://support.mozilla.org/en-US/questions/1373706 Cookies: all cleared Remembered Passwords: all cleared

Also looked at this: https://support.mozilla.org/en-US/questions/1375702 Originally, my cookies WERE blocked. I did need to change my Web Content as recommended in this post:

   Selected: Remember web sites and links I've visited
   Selected: Accept cookies from sites
   Accept third-party cookies: Always
   Keep until : they expire
   Not selected: 'Send web sites 'Do not track'..... 

Also: In Privacy and Security -> Web content -> Exceptions, added: https://accounts.google.com set to 'Allow' and Saved Changes. Then exit Tbird, took a short pause, started Tbird again, per the advice to properly update the files.

Should I be doing BOTH of these? This post shows options: https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20 So if I Select to accept cookies, should I also set the Exception??? I have tested various combinations of these settings, but not seeing a cookie.

In Tbird, when testing to connect, I see:

"Sign in with your Google Account" Enter my account password (I see an error msg here when I typo the password, no error when entered correctly) Also, have checked "Stay Signed In" while trying to Authorize, as recommended. then click Allow on the second screen.

After a few seconds, keep seeing popup in lower right corner of screen: "Authentication failure while connecting to server imap.gmail.com" Sometimes, this msg does not popup, which seems odd to me, but it still fails: Cookies: still empty Password: still empty

I keep updating and reading and updating the setups and testing again, but no cookies for me!


I admit I have gotten off track, testing and reading posts:

Thought my problem might involve Certificates for a while, but now do not think OAUTH2 is using Certificates. Right?

Thought for a bit it might be Javascript disabled, but I am NOT seeing the popup window that shows this error, from this post: https://support.mozilla.org/en-US/questions/1373379 refers to: https://support.mozilla.org/en-US/questions/1286410 Did find my way to Config editor: https://support.mozilla.org/en-US/questions/1349136 Followed this advice: "Click the 3-bar menu icon, Preferences, and find Config. editor at the bottom of the General section. Or, type editor in the search box at the top of Preferences." Then searched for "Javascript" and found most of settings were true, like javascript.enabled is "true". Should everything that a search for javascript finds be set to true? Since I do not see the error msg, I believe this is not my problem.


Stans posted another helpful summary here: https://support.mozilla.org/en-US/questions/1375538 "After you've changed your accounts to OAuth2, delete all records of your Google Account passwords from Thunderbird's password vault (Saved Passwords). With OAuth2, your passwords are not stored by Tbird. Instead, an OAuth2 token (a long string of meaningless characters) is stored in the password field. That's what you should see after completing the OAuth2 process for each of your accounts. You have to do it twice, once for incoming and once for outgoing server. Also, you must allow cookies in Thunderbird's Preferences, otherwise it won't work."

If I am following this correctly, after testing to try and authenticate, I should see a Cookie and a Saved Password being created but they are not.

Think this is my problem!


In Gmail web interface, I am not sure of some settings:

In Manage Your Google Account -> Security:

1. Should Sign-in 2-step verification be on/off? (its off) 2. Third Party apps w access shows Tbird (think this is new, don't recall it before) 3. Allow Less Secure App: turn off (was On for normal pswd; either way fails w OAUTH2) (think I have tested all combinations of the above, with no success) I welcome suggestions on how I should set these to connect with OAUTH2.

I feel like I am getting close here, but I am stuck. Is there anything else, maybe something I have not heard about, like Captcha, that I should try?

Have I missed a setting somewhere? Suggestions???

Meadowlark13

Asked by Meadowlark13 2 years ago

Answered by Toad-Hall 2 years ago

  • Solved
  • Archived

Thunderbird Password reinstatement

I deleted the password entries in Privacy and Security, Passwords as I needed to change the password and couldn't find where to do it as Saved Logins just gives Remove op… (read more)

I deleted the password entries in Privacy and Security, Passwords as I needed to change the password and couldn't find where to do it as Saved Logins just gives Remove options and it wasn't obvious that you could Show Passwords and then change them (I can see this now on another account) I though deleting passwords I would be asked to re-add them! This hasn't happened and Thunderbird just says it can't login to my account to pickup the mail. So does anybody know how I can add the password to my account?

Asked by tailors_dummy 1 year ago

Answered by tailors_dummy 1 year ago

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  • Archived

Can't add my bellsouth.net email address to Thunderbird

I have a bellsouth.net email account which is actually att.net hosted on yahoo.com. I'm sure that's a large part of my problem. I can't get Thunderbird to accept the ac… (read more)

I have a bellsouth.net email account which is actually att.net hosted on yahoo.com. I'm sure that's a large part of my problem. I can't get Thunderbird to accept the account...seems to be either a credentials or server setting issue. AT&T and Yahoo support has not been able to help. And I'm all out of ideas.

Asked by jrprochaska 1 year ago

Answered by Toad-Hall 1 year ago

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  • Archived

After Thunderbird update to 102 from 93, I can't receive message from some provider.

I get a message: "This POP3 server does not seem to support encrypted passwords ..." My provider use only TLS 1. In the pas I have to set security.tls.version.min to 1. … (read more)

I get a message: "This POP3 server does not seem to support encrypted passwords ..." My provider use only TLS 1. In the pas I have to set security.tls.version.min to 1. This trick doesn't work with 102.

I also try to set security.tls.version.enable-deprecated to true : no good result.

With security.tls.version.fallback-limit set to 1 : no good result.

Any idea?

Asked by chebrou 1 year ago

Answered by chebrou 1 year ago

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  • Archived

SPAM & Junk Filters

I've been getting SPAM'd to death and have been on a hunt to stop as much as possible. The Junk filters: some months back: I've reset Junk "Reset training data" … (read more)

I've been getting SPAM'd to death and have been on a hunt to stop as much as possible. The Junk filters:

   some months back:
  I've reset Junk "Reset training data"
  I've enabled "adaptive junk controls"
  I've enable "Enable Adaptive Junk filter logging"
  I've checked the "Do Not automatically mark mail as junk if the sender is in:"
  Some people in my address book are marked junk (when I highlight that specific email)
     I say "Not Junk" and seems not to work for multiple mails sent from same party
 Also,
  Several of the same emails are NOT marked as junk when I Manually mark them as so.
  I've looked though the forum, and found several entries similar to this, but no real solution is posted

Asked by blugene 1 year ago

Last reply by Matt 1 year ago

  • Solved
  • Archived

Disable User-Agent Header in email

Outgoing email includes the user-agent header. I would like to disable or modify the string for better security. User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:91.0) Gec… (read more)

Outgoing email includes the user-agent header. I would like to disable or modify the string for better security.

User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:91.0) Gecko/20100101 Thunderbird/91.8.0

Thanks...

Asked by beeblebrox-bsd 2 years ago

Answered by Matt 2 years ago

  • Solved
  • Archived

E-mail provider dropping TLS1.0 and 1.1 Support

I received the following from my e-mail provider, and as a total dumbo about this, want to ask if I need to do anything about this in Thunderbird (Linux). As far as I can… (read more)

I received the following from my e-mail provider, and as a total dumbo about this, want to ask if I need to do anything about this in Thunderbird (Linux). As far as I can see, my e-mail account in Thunderbird is set to POP3, encrypted using SSL/TLs, normal password - can anyone tell me if this is OK - Thanks.

Quote: "We are contacting you because one or more of your devices or programs uses the TLS 1.0 and/or TLS 1.1 encryption protocols to connect to our mail.com email servers, or is using an unencrypted connection. This involves either access via SMTP (sending emails) or retrieval via POP3/IMAP (receiving emails).

Unfortunately, the TLS 1.0 and TLS 1.1 encryption protocols are outdated and no longer meet current security standards. To protect your email communications, soon we will no longer allow access to our mail.com servers with these outdated protocols. Unencrypted access will also no longer be possible.

After the protocols have been deactivated, the transfer of emails between your affected device or program and our mail.com servers will no longer work; i.e. no emails will be transmitted to or from your mail.com email account using TLS 1.0 and TLS 1.1. Furthermore, unencrypted SMTP/IMAP/POP3 connections will no longer function. In other words, as of Oct. 5, 2022, it will only be possible to connect if TLS 1.2 or TLS 1.3 encryption is in place." Unquote

Asked by an_other 1 year ago

Answered by James 1 year ago

  • Solved
  • Archived

Withdrawal of TLS 1.0 support

I was horrified to receive an e-mail from mail.com, telling me that my e-mail service would effectively be withdrawn in about 3 weeks unless I upgraded TLS 1.0 to TLS 1.1… (read more)

I was horrified to receive an e-mail from mail.com, telling me that my e-mail service would effectively be withdrawn in about 3 weeks unless I upgraded TLS 1.0 to TLS 1.1. I barely understand what that means but I have done my best to comply, short of buying a new computer. I have queried the usual sources, which tell me that if I upgrade Thunderbird to the latest version all will be well, so I tried to implement some of the often contradictory advice offered - to no avail. When I started, About Thunderbird informed me that I was running version 68.10.0 (64- bit). After trying all that I could understand, About Thunderbird tells me that my Linux 18.3 (Sylvia) computer is still running version 68.10.0 (64- bit). I suppose that's a bit better than screwing the whole thing up - but not a lot. My update 'shield' icon continues to show a green tick and assures me that my system is up to date. I appear to have disappeared up my own tail pipe. If some kind soul would explain how I can extricate myself from this impasse I would be exceedingly grateful.

Asked by Thermoman1 1 year ago

Answered by an_other 1 year ago

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  • Archived

Cannot Update Thunderbird

I originally installed Thunderbird about 2 years ago via the package installer on my Linux desktop. Currently running the 68.10 version which has never updated nor is the… (read more)

I originally installed Thunderbird about 2 years ago via the package installer on my Linux desktop. Currently running the 68.10 version which has never updated nor is there a function to update the program. I've read through the FAQ's and nothing was helpful. This all came to my attention when I received the following email from my email provider at mail.com a few days ago.

"Deactivation of TLS 1.0, TLS 1.1 and unencrypted access We are contacting you because one or more of your devices or programs uses the TLS 1.0 and/or TLS 1.1 encryption protocols to connect to our mail.com email servers, or is using an unencrypted connection. This involves either access via SMTP (sending emails) or retrieval via POP3/IMAP (receiving emails).

Unfortunately, the TLS 1.0 and TLS 1.1 encryption protocols are outdated and no longer meet current security standards. To protect your email communications, soon we will no longer allow access to our mail.com servers with these outdated protocols. Unencrypted access will also no longer be possible."

They indicated that mail service will stop to my Thnderbird account in a couple weeks if the problem has not been corrected.

Thank you for any suggestions about correcting the issue.

Asked by claude1000 1 year ago

Answered by Matt 1 year ago