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Microsoft Outlook Password

Hello, I am using the latest stable release of Thunderbird client on Windows 11 and just today it's been asking me multiple times for a password to my Outlook account. I… (read more)

Hello,

I am using the latest stable release of Thunderbird client on Windows 11 and just today it's been asking me multiple times for a password to my Outlook account. I have kept adding a one time app password through the official Microsoft website under account management but it's been asking a few times that it needs a password.

Do you know if there's been any outages to the Microsoft servers or what this issue could be related to? Is there a way I can send any logs directly to you that might help find the issue?

Thank you for your time.

Asked by Elite911 9 months ago

Answered by sfhowes 9 months ago

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Disable User-Agent Header in email

Outgoing email includes the user-agent header. I would like to disable or modify the string for better security. User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:91.0) Gec… (read more)

Outgoing email includes the user-agent header. I would like to disable or modify the string for better security.

User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:91.0) Gecko/20100101 Thunderbird/91.8.0

Thanks...

Asked by beeblebrox-bsd 1 year ago

Answered by Matt 1 year ago

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E-mail provider dropping TLS1.0 and 1.1 Support

I received the following from my e-mail provider, and as a total dumbo about this, want to ask if I need to do anything about this in Thunderbird (Linux). As far as I can… (read more)

I received the following from my e-mail provider, and as a total dumbo about this, want to ask if I need to do anything about this in Thunderbird (Linux). As far as I can see, my e-mail account in Thunderbird is set to POP3, encrypted using SSL/TLs, normal password - can anyone tell me if this is OK - Thanks.

Quote: "We are contacting you because one or more of your devices or programs uses the TLS 1.0 and/or TLS 1.1 encryption protocols to connect to our mail.com email servers, or is using an unencrypted connection. This involves either access via SMTP (sending emails) or retrieval via POP3/IMAP (receiving emails).

Unfortunately, the TLS 1.0 and TLS 1.1 encryption protocols are outdated and no longer meet current security standards. To protect your email communications, soon we will no longer allow access to our mail.com servers with these outdated protocols. Unencrypted access will also no longer be possible.

After the protocols have been deactivated, the transfer of emails between your affected device or program and our mail.com servers will no longer work; i.e. no emails will be transmitted to or from your mail.com email account using TLS 1.0 and TLS 1.1. Furthermore, unencrypted SMTP/IMAP/POP3 connections will no longer function. In other words, as of Oct. 5, 2022, it will only be possible to connect if TLS 1.2 or TLS 1.3 encryption is in place." Unquote

Asked by an_other 1 year ago

Answered by James 1 year ago

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Confirm Security Exception not working

Hi I'm trying to set up another email account but the Confirm Security Exception dialogue is preventing it. The exception is already stored but still keeps asking and wh… (read more)

Hi

I'm trying to set up another email account but the Confirm Security Exception dialogue is preventing it. The exception is already stored but still keeps asking and when I reconfirm the dialogue flashes off/on and doesn't not disappear preventing the set up of the account. I have other emails from the same host and have not had this issue before. Anything I maybe doing wrong or bug? I've added a screenshot.

Many thanks Alan

Asked by alan175 1 year ago

Answered by christ1 1 year ago

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Error trying to import PGP public key

Hi, I have my Thunderbird 91.8.0 (64-bit) (Fedora 35) setup to use PGP aliases- This worked well quite some weeks. Since a short time (like one week or so) I do encounte… (read more)

Hi,

I have my Thunderbird 91.8.0 (64-bit) (Fedora 35) setup to use PGP aliases- This worked well quite some weeks. Since a short time (like one week or so) I do encounter a problem:

First when trying to use an alias, thunderbird told me there was no key for encrytion found. So I checked my settings and the profile directory for the .json file containing the alias rules. It was there as expected. Trying to fix the problem I did copy the file, rename it an change the mail.openpgp.alias_rules_file value to the new name. Now it would find the file again but tell me the corresponding public PGP key is missing.

I checked using the Thunderbird integrated OpenPGP Key Manager and indeed the public key for the alias was missing. So I did try to import this key again after downloading and saving it (from https://keys.openpgp.org/) but this always throws an error which doesn't tell a reason (see picture).

Btw: I also checked the pubring.gpg file with grep and it seems like the desired key is in there (I'm not very experienced in using grep but the output was somethig like "found occurence in binary file" for: grep XXXX (name of the owner of the key) ~/.thunderbird/NNNNxrez.default-release/pubring.gpg)

Does anyone know what the problem is or how to fix it? Maybe there is just a format problem when trying to import from https://keys.openpgp.org/ https://keys.openpgp.org/] ? Cause I did test it with another key from there with the same result...

Would appreciate any help or tip what to try!

Cheers!

Asked by Daniel 2 years ago

Answered by christ1 2 years ago

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IMAP Office365 stopped working: "User is authenticated but not connected"

Hello, All of a sudden, this morning, my Thunderbird (102.12.0) will not sync my Office365 account's inbox via IMAP. I get the error message that The current command di… (read more)

Hello,

All of a sudden, this morning, my Thunderbird (102.12.0) will not sync my Office365 account's inbox via IMAP. I get the error message that

The current command did not succeed. The mail server for account [my university account] responded: User is authenticated but not connected.

A couple of seconds later, the above message is replaced by:

Server outlook.office365.com has disconnected. The server may have gone down or there may be a network problem.

The problem occurs on my laptop and on my desktop. I am sure all my settings are correct. I have read the entire thread here: https://answers.microsoft.com/en-us/outlook_com/forum/all/thunderbird-imap-responded-user-is-authenticated/062a82f6-e678-4462-88b7-dd6cc318386f

I have disabled IPV6 as instructed in the preferred answer: advanced config > network.dns.disableIPv6 = true.

I have also added network.dns.ipv4OnlyDomains = office365.com (I also tried outlook.office365.com).

I am using Kaspersky One antivirus. When I installed it, I had to add Outlook in the trusted addresses, as it wouldn't let me send email, but after I did, Thunderbird was again working as expected (this was two months ago). I am adding this detail just in case it is somehow relevant.

I am not sure when Thunderbird updated to 102.12.0 or if this is in any way related to the problem.

Meanwhile, I can sync incoming mail in my Gmail app on Android. I saw that the IMAP setting there uses port 443 instead of 993. When I tried setting 443 in Thunderbird, it simply took too long to connect to the server and timed out.

I don't know what else to try. Hopefully, you can think of a solution.

Asked by cheeseus 10 months ago

Answered by cheeseus 10 months ago

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Unable to change password / Unable to change Primary Password

I've been using Outlook Express (from XP) for years, even into the Windows 10 era with a patched version of XP. Since GMail will no longer support it after May 2022 I dec… (read more)

I've been using Outlook Express (from XP) for years, even into the Windows 10 era with a patched version of XP. Since GMail will no longer support it after May 2022 I decided to migrate to Thunderbird Portable.

Since 91.8.1 doesn't import from Outlook Express, I first used Thunderbird Portable 52.9.1 x86 (last version that supports XP) to import mails, accounts and whatever else it imports. I then set up a Primary Password, and painstakingly manually added all rules from Outlook Express to Thunderbird's "filters". After everything was up and running, I upgraded to Thunderbird Portable 91.8.1 x86.

For some reason, when I try to login to any GMail account, after the login, pass, allow Thunderbird as email client, a popup window appears asking me to "Change Password", but whatever password I put, it always says "Unable to change password". If I go to "Privacy & Security", "Use a Primary Password" is disabled, and if I check it, it asks me to enter and re-enter a new password, but it also says "Unable to change Primary Password".

II tried both commands listed in the link below, both seem to work by pressing the Reset button, but the error console seems to output a uncaught exception. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_resetting-your-master-password-if-you-have-forgotten-it

Any more suggestions?

Asked by johnyept 1 year ago

Answered by christ1 1 year ago

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Secure connection failed for months

I have been getting this message since January and am starting to be concerned Secure connection failed start.thunderbird.net uses an invalid security certificate. The … (read more)

I have been getting this message since January and am starting to be concerned

Secure connection failed start.thunderbird.net uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired. Error code: <a id="errorCode" title="SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE">SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE</a>

  This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
  If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception… When I click on add an exception nothing happens. I tried closing Thunderbird, deleting my cert8.db file and restarting Thunderbird - no change - same message. I am running Windows 10, Thunderbird version 45.8.0

Help, please ! Thanks, Sarah

Asked by sarahereira 1 year ago

Answered by Stans 1 year ago

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SecurityError: a SecurityCertificate error occurred

ThunderBird stopped being able to pick up email from our pop3 server. The Error console shows: mailnews.pop3.1: SecurityError: a SecurityCertificate error occurred Pop3… (read more)

ThunderBird stopped being able to pick up email from our pop3 server.

The Error console shows:

mailnews.pop3.1: SecurityError: a SecurityCertificate error occurred Pop3Client.jsm:336:18

_onError resource:///modules/Pop3Client.jsm:336

This doesn't give me a hint as to the problem is with the security certificate. It hasn't changed recently and worked yesterday.

The cert is self-signed and expires in a few days. Previously (not recently) I had to do a variety of things to make Thunderbird happy with it.

Asked by hugh4 1 year ago

Answered by hugh4 1 year ago

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TB is unable to show stored PW when hardware acceleration is enabled and profile on a mounted network device

After update to 102, TB is asking for a PW when starting in normal mode. -> PW-vault is empty When starting in safe-mode everything is working well. (PW-vault is not e… (read more)

After update to 102, TB is asking for a PW when starting in normal mode. -> PW-vault is empty When starting in safe-mode everything is working well. (PW-vault is not empty)

I tried to make a new profile. Then it worked, but only until next update (102.0.1).

This happend also after update to 102.0.2 and 102.0.3. :(

Now I tried to copy a not working profile folder from mounted NAS-drive to local drive. -> Profile on mounted device is working only in safe-mode -> Profile on local device is working well in normal mode

For me it looks like, TB is not able to read (decrypt?) stored PW from mounted devices in normal mode. (But it works well in safe-mode).

- Win10 - no addons

Asked by DJ_Ralf 1 year ago

Answered by DJ_Ralf 1 year ago

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GMail security changes coming soon, affects access to POP and SMTP

I have been using Thunderbird for several years for my GMail accounts, and have always preferred to download my messages using the POP and SMTP protocols, rather than use… (read more)

I have been using Thunderbird for several years for my GMail accounts, and have always preferred to download my messages using the POP and SMTP protocols, rather than use the IMAP protocol which leaves them all on the web. Google now inform me that "To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. Instead, you’ll need to sign in using Sign in with Google or other more secure technologies, like OAuth 2.0. What do you need to do? Email software, like Outlook 2016 or earlier, has less secure access to your Gmail. Switch to Office 365, Outlook 2019 or newer, or any other email software where you can sign in using Sign in with Google." These changes are due to take effect from May 30th. How can I prepare for them and still use the POP and SMTP protocols after that date? Is OAuth 2.0 appropriate?

Asked by blackberrylane.co.uk 2 years ago

Answered by sfhowes 2 years ago

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spam and junk

I'm using Thunderbird for gmail in IMAP mode. In my IMAP folder, I have a Junk subfolder, and in my Gmail subfolder I have a Spam subfolder. What is the difference betwee… (read more)

I'm using Thunderbird for gmail in IMAP mode. In my IMAP folder, I have a Junk subfolder, and in my Gmail subfolder I have a Spam subfolder. What is the difference between these? Does Gmail determine Spam, and Thunderbird determine Junk? Are BOTH Spam and Junk used for the Thunderbird adaptive junk filter log?

Asked by danflester 2 years ago

Answered by david 2 years ago

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Need to login with oAuth2

Google has dictated that there will be no acceess to Gmail via thunderbird using password I have changed to Oauth2 and have used google to log in & get emails, so fa… (read more)

Google has dictated that there will be no acceess to Gmail via thunderbird using password

I have changed to Oauth2 and have used google to log in & get emails, so far no problem.

Now I still want to use a password to get emails every time I use thunderbird now I have Oauth2 set there is no need to log in.

How do I make a change still using Oauth2 so that I still have to enter a password

Asked by x38class 1 year ago

Answered by Matt 1 year ago

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FORGOT PASSWORD

I CAN'T LOCATE MY PASSWORD TO LOG IN. NO MATTER WHAT I DO IT ASKS FOR MY PASSWORD. I COMPLETELY UNINSTALLED THUNDERBIRD EMAIL AND DOWNLOADED IT AGAIN. FIRST THING ASK IS … (read more)

I CAN'T LOCATE MY PASSWORD TO LOG IN. NO MATTER WHAT I DO IT ASKS FOR MY PASSWORD. I COMPLETELY UNINSTALLED THUNDERBIRD EMAIL AND DOWNLOADED IT AGAIN. FIRST THING ASK IS ENTER YOU PASSWORD....WHAT GIVES THANKS RON

Asked by ITISRON 1 year ago

Last reply by david 1 year ago

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Thunderbird changes hotmail password?

I've appreciated using Thunderbird for an ad-free Hotmail experience for quite some time. I've changed my Hotmail password every few weeks lately and Thunderbird worked … (read more)

I've appreciated using Thunderbird for an ad-free Hotmail experience for quite some time. I've changed my Hotmail password every few weeks lately and Thunderbird worked fine when I entered the new password at the prompt when Thunderbird started.

Just now however, I needed to get into my Microsoft account that uses the same password as my Hotmail account. My login to Microsoft failed. Trying to understand why, I looked in Thunderbird at the saved password for Hotmail's server:

oauth://login.microsoftonline.com (https://outlook.office.com/IMAP.AccessAsUser.All

https://outlook.office.com/POP.AccessAsUser.All 
https://outlook.office.com/SMTP.Send offline_access)

The saved password was a 464 character long ASCII string totally irrelevant to the password I'd selected for Hotmail and Microsoft.

I went through the password change process for Hotmail, was then able to get into my Microsoft account and restarted Thunderbird. As usual, Thunderbird asked for the new password. I entered it and was then able to receive new mail from the Hotmail server in Thunderbird. However, again, the saved password in Thunderbird for Hotmail was not the password I'd entered.

Next, I deleted the saved passwords in Thunderbird, restarted it and this time it prompted me to be sure I'd downloaded it from a reliable source. I've never seen that prompt before. It came with my Linux Mint installation, so I thought it would be safe, but again there's an irrelevant password saved for my Hotmail account.

It's like it eventually changes my password for Hotmail and Microsoft since I can get mail through Thunderbird with the odd password it saves, but if I use what should be my password for Hotmail or my Microsoft account via a web page interface, the password doesn't work.

I'll have to stop using Thunderbird if this continues.

Asked by change2peace+firefox 3 months ago

Answered by Stans 3 months ago

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Thunderbird does not remember passwords after upgrading old version (24.3.0) to 91.8.1

Hello! After upgrading from a very old (but perfectly working) version of Thunderbird (24.3.0 on Windows 7) to 91.8.1 (on the same Windows 7 system), Thunderbird can no … (read more)

Hello!

After upgrading from a very old (but perfectly working) version of Thunderbird (24.3.0 on Windows 7) to 91.8.1 (on the same Windows 7 system), Thunderbird can no longer remember my passwords.

Apart from this everything in the new version works. Emails are retrieved fine when I enter the passwords manually.

Symptoms:

  • always asks me for my passwords, even when I have checked the "Use Password Manager to remember this password" checkbox.
  • no stored passwords show up in "Saved Passwords ..."
  • When I try to set a primary password (I did not use one so far), I get an error "Unable to change Primary Password".

What I tried after searching for solutions:

  • Remove files cert*.db and key*.db from my profile. Does not make any difference.

best regards

Edwin

Asked by edwin.steiner 1 year ago

Answered by edwin.steiner 1 year ago

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Gmail with Thunderbird using OAUTH2 - not Connecting nor creating a Cookie

This is my first post. But I have been reading and benefiting from all the expertise I have found here for many years! Thanks to all! Trying to plan ahead for the Gmai… (read more)

This is my first post. But I have been reading and benefiting from all the expertise I have found here for many years! Thanks to all!

Trying to plan ahead for the Gmail OAUTH2 change, I upgraded to Tbird 91.9.0.

My Account Settings all transferred to the new version. I do have multi Gmail accounts, as well as other email accounts, but from other posts here, this should matter.

While I am a long term Tbird user, I am a newbie with OAUTH2. I can't seem to connect. So I am writing here for help!

My setup: - Dell notebook running W10 - internet connection strong - am using a Netgear Nighthawk Hotspot Router, which works great with

    everything else, so I really doubt that is an issue

- testing without a firewall; running McAfee - resetting Tbird account back to "Normal Password", then Gmail connects

Incoming Server set to IMAP: imap.gmail.com:993 w SSL/TLS and OAuth2 Outgoing: smtp.gmail.com:465 w SSL/TLS and OAuth2

I have been consistently testing with the same gmail account: - YES, I know my password; it works with both the Gmail web interface,

   or after going back to "Normal Password" instead of OAUTH2

- allow any Alert emails via Gmail Web Interface, repeatedly. - Ran Captcha ... many times! In case someone else reading here needs this, it is here: https://accounts.google.com/b/0/DisplayUnlockCaptcha and you must be logged into the Gmail Web Interface when running this. I have learned to take a pause after running this, for it do its thing.

If Toad-Hall is reading this, I found your list of steps here very helpful: https://support.mozilla.org/en-US/questions/1375558 Worth repeating for others who are struggling, like me.

As recommended here: https://support.mozilla.org/en-US/questions/1373706 Cookies: all cleared Remembered Passwords: all cleared

Also looked at this: https://support.mozilla.org/en-US/questions/1375702 Originally, my cookies WERE blocked. I did need to change my Web Content as recommended in this post:

   Selected: Remember web sites and links I've visited
   Selected: Accept cookies from sites
   Accept third-party cookies: Always
   Keep until : they expire
   Not selected: 'Send web sites 'Do not track'..... 

Also: In Privacy and Security -> Web content -> Exceptions, added: https://accounts.google.com set to 'Allow' and Saved Changes. Then exit Tbird, took a short pause, started Tbird again, per the advice to properly update the files.

Should I be doing BOTH of these? This post shows options: https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20 So if I Select to accept cookies, should I also set the Exception??? I have tested various combinations of these settings, but not seeing a cookie.

In Tbird, when testing to connect, I see:

"Sign in with your Google Account" Enter my account password (I see an error msg here when I typo the password, no error when entered correctly) Also, have checked "Stay Signed In" while trying to Authorize, as recommended. then click Allow on the second screen.

After a few seconds, keep seeing popup in lower right corner of screen: "Authentication failure while connecting to server imap.gmail.com" Sometimes, this msg does not popup, which seems odd to me, but it still fails: Cookies: still empty Password: still empty

I keep updating and reading and updating the setups and testing again, but no cookies for me!


I admit I have gotten off track, testing and reading posts:

Thought my problem might involve Certificates for a while, but now do not think OAUTH2 is using Certificates. Right?

Thought for a bit it might be Javascript disabled, but I am NOT seeing the popup window that shows this error, from this post: https://support.mozilla.org/en-US/questions/1373379 refers to: https://support.mozilla.org/en-US/questions/1286410 Did find my way to Config editor: https://support.mozilla.org/en-US/questions/1349136 Followed this advice: "Click the 3-bar menu icon, Preferences, and find Config. editor at the bottom of the General section. Or, type editor in the search box at the top of Preferences." Then searched for "Javascript" and found most of settings were true, like javascript.enabled is "true". Should everything that a search for javascript finds be set to true? Since I do not see the error msg, I believe this is not my problem.


Stans posted another helpful summary here: https://support.mozilla.org/en-US/questions/1375538 "After you've changed your accounts to OAuth2, delete all records of your Google Account passwords from Thunderbird's password vault (Saved Passwords). With OAuth2, your passwords are not stored by Tbird. Instead, an OAuth2 token (a long string of meaningless characters) is stored in the password field. That's what you should see after completing the OAuth2 process for each of your accounts. You have to do it twice, once for incoming and once for outgoing server. Also, you must allow cookies in Thunderbird's Preferences, otherwise it won't work."

If I am following this correctly, after testing to try and authenticate, I should see a Cookie and a Saved Password being created but they are not.

Think this is my problem!


In Gmail web interface, I am not sure of some settings:

In Manage Your Google Account -> Security:

1. Should Sign-in 2-step verification be on/off? (its off) 2. Third Party apps w access shows Tbird (think this is new, don't recall it before) 3. Allow Less Secure App: turn off (was On for normal pswd; either way fails w OAUTH2) (think I have tested all combinations of the above, with no success) I welcome suggestions on how I should set these to connect with OAUTH2.

I feel like I am getting close here, but I am stuck. Is there anything else, maybe something I have not heard about, like Captcha, that I should try?

Have I missed a setting somewhere? Suggestions???

Meadowlark13

Asked by Meadowlark13 1 year ago

Answered by Toad-Hall 1 year ago