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  • Archived

Emails are mistakingly being flagged as Junk...repeatedly

Only recently (over the last week or so) have I noticed that emails from one particular sender are consistently marked as Junk, with that orange symbol in the junk column… (read more)

Only recently (over the last week or so) have I noticed that emails from one particular sender are consistently marked as Junk, with that orange symbol in the junk column. Even when I click on it to remove it, and/or click on "Not junk", the email becomes marked again as Junk within a few seconds/minute. I find this so strange. The sender is my mother, who has been emailing me for years! I just closed Thunderbird down after removing all the junk tags and have just re-opened it and all my emails from my mother since mid-May are all marked as junk.....this is ridiculous. How do I permanently remove the orange marker next to each email?

I am using Version 31.7.0

Just to add: the emails remain in the folder I created for my mother's mail-they aren't being moved to the Junk folder (Thunderbird is not moving them there)....and so I don't understand why they are arriving in my "mum's" folder and being marked by Tbird as junk.

Many thanks!

Asked by Marla13 5 years ago

Last reply by BlackGW 5 years ago

  • Archived

Why does thunderbird not have an option to put messages with macros in attachments directly into "junk"?

The number of spam emails with attachments containing macros seems to have increased exponentially over the year. It would be an obvious option to add a function that aut… (read more)

The number of spam emails with attachments containing macros seems to have increased exponentially over the year. It would be an obvious option to add a function that automatically puts these into junk. If you don't want the option, don't set it. The spam filters do a reasonable job at catching most spam but ALL spam with attachments containing macros are not caught by the spam filter. I have NEVER received a valid email with macros in the attachments. I do not want them and I don't understand why no one is doing anything about it.

95% of the spam i am receiving is evading the Thunderbird spam filter. What is being done about it?

Asked by wrectangle 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

web page opens automatically in browser

Whenever I open Thunderbird for the first time each day, the web page: https://www.bitcoinfyi.com/early-tech-investor-says-bitcoin-will-be-bigger-than-the-internet?utm_so… (read more)

Whenever I open Thunderbird for the first time each day, the web page: https://www.bitcoinfyi.com/early-tech-investor-says-bitcoin-will-be-bigger-than-the-internet?utm_source=facebook opens automatically in my browser (in this case Firefox). If I start Firefox before starting Thunderbird, the web page does not open. I have tested this scenario extensively, so it's not Firefox - it's definitely Thunderbird. In fact, I went a whole day just using Firefox and not starting Thunderbird without seeing the bitcoin page.

How do can I stop this from happening in Thunderbird? What tools are available that would alow me to troubleshoot it? I would very much appreciate your ideas.

So far, I did searches within Thunderbird (i.e. I searched my e-mail messages) for "bitcoinfyi," "bitcoin," etc., but nothing can back in the result. I also searched about:config without any result. I ran several scans using SpyBot S&D, Malwarebytes, Microsoft Security Essentials, and my antivirus software (360 Total Security). None of these scanners returned any malware or spyware related to the bitcoin issue.

It always displays the same page - an article from April 23rd, 2018. I submitted the URL to Virus Total (www.virustotal.com) for analysis and review - Virus Total reports the site as clean. I typed "early tech investor says bitcoin bigger than the internet" into a Google search and found links to the article associated with cnbc.com, twitter.com, coinnewstelegraph.com, truthinmeida.com, etc. in the result. These sites seem to be referencing the same article.

I don't understand why or how this article has infected my Thunderbird software. I appreciate any help you can give.

Thanks,

Asked by fadamo 2 years ago

Last reply by Toad-Hall 2 years ago

  • Archived

Thunderbird frequently not recognizing app specific password for icloud account and it must be reset

I've been using Thunderbird for may years as my default email platform on my desktop PC (currently running Windows 10) for my email accounts as I enjoy its functionality.… (read more)

I've been using Thunderbird for may years as my default email platform on my desktop PC (currently running Windows 10) for my email accounts as I enjoy its functionality. In June of 2019 iCloud.com email accounts required an "App-Specific Password" in order for Thunderbird to be allowed access. In June of 2019 I generated an App Specific password in iCloud.com and everything worked well. If I ever closed down Thunderbird the next time that I opened the program I was requested to enter the password. I entered my App Specific password and everything worked fine.

Recently (Nov 2019) Thunderbird has not been recognizing my App Specific password and I have been forced to create a new one at iCloud.com. This would occur whether or not I exited the Thunderbird program. This has progressed from a daily recurrence, to a multiple times a day recurrence, to an hourly recurrence, to the point where it is occurring every few minutes, and even to the point where a new App Specific password is being required to view a different folder in Thunderbird.

This is very frustrating. I'm just curious if anyone else is having this same issue? ...and what I can do to have this issue rectified?

Thanks in advance.

Asked by RonGosselin 10 months ago

Last reply by charliemeyer12 5 months ago

  • Archived

Thunderbird keeps marking e-mail as Junk

I have TB 45.1.1 (on Arch Linux) with a Yahoo! IMAP e-mail account. Spam is automatically marked as Junk and moved to the Junk folder. Sometimes I have the following prob… (read more)

I have TB 45.1.1 (on Arch Linux) with a Yahoo! IMAP e-mail account.

Spam is automatically marked as Junk and moved to the Junk folder.

Sometimes I have the following problems:

1. Messages are automatically marked as Junk although it's sender is in my Thunderbird address book.

2. When I remove the message from the Junk folder, marking it as "No Junk", it appears in the Inbox folder. (That's right.)

3. After a few seconds, the message is automaically marked as Junk again (but stays in the Inbox).

4. Thunderbird keeps marking the message as Junk.

I noticed that Thunderbird does not keep marking the message as Junk when in offline mode. It looks like the Junk status online at Yahoo! is not updated. However, when I look up online at yahoo.com, there is no sign of a positive Junk status. I still have the option to mark the message as Junk.

Any ideas?

Asked by nurfz 4 years ago

Last reply by bigfootnlc 4 years ago

  • Archived

Thunderbird opens mail account with old password - severe problem!

Hi, after having changed my password of my email account, Thunderbird still opens my email account with my old password and receives/sends new mails without problems. I … (read more)

Hi, after having changed my password of my email account, Thunderbird still opens my email account with my old password and receives/sends new mails without problems. I can not open my account with my old password via a browser. This is how it should work.

I have seen other topics for this problem , but none with a correct satisfying answer. Maybe I did not look good enough.

Thunderbird should not be able to open a mail account with an old password, I think this is a severe problem.

Yes I know I can use Thunderbird with a main password, but still, how is it possible that Thunderbird does not ask me for the new password of an account after I changed my password for that account.

Asked by Hans 2 years ago

Last reply by Toad-Hall 2 years ago

  • Archived

my Thunderbird password is not working

I tried my current Hotmail pwd, but received: 'Login to Server imap.gmail.com failed'. 'Retry', 'Enter New Password' or 'Cancel'. I tried all 3 previous Hotmail pwds, … (read more)

I tried my current Hotmail pwd, but received: 'Login to Server imap.gmail.com failed'. 'Retry', 'Enter New Password' or 'Cancel'. I tried all 3 previous Hotmail pwds, but receive the same. I added a Master Password just now, but still get the above…. Help!!!

Thanks!

Asked by dmmoran 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

Thunderbird "Unable to change Master Password"

I installed a clean OS X 10.10, installed the offered Thunderbird, 38.5, copied the profile from my previous installation, which used 31.7, launched profile manager and p… (read more)

I installed a clean OS X 10.10, installed the offered Thunderbird, 38.5, copied the profile from my previous installation, which used 31.7, launched profile manager and pointed it at the copied previous profile, launched Thunderbird, >Preferences>Security, checked Use a master password. Current password: (not set), can't be changed. Enter and re-enter password used with previous profile. OK.

Password change failed Unable to change Master Password.

I find no help or other information on this.

What to do? (No help at support.mozilla.org. Or none that I can find.)

Asked by crummyUserInterface 4 years ago

Last reply by joaquin.oakland 4 years ago

  • Archived

Why can't someone fix the add security exception problem I am having since shaw changed their servers?

I am having a problem with a notification box that says Add Security Exception that shows up and blocks access to TB. It will not cancel at times. Shaw my internet provid… (read more)

I am having a problem with a notification box that says Add Security Exception that shows up and blocks access to TB. It will not cancel at times. Shaw my internet provider changed their servers. I have spent three hours with them trying to correct this. This happens on my imac and my Acer laptop. My wife has no problem on her MacPro laptop and she uses TB too. I have tried the help section of TB on this issue but I can not get the exception accepted. Quite frustrating.

Asked by mcsmiley 6 years ago

Last reply by Andrew 5 years ago

  • Archived

how do I ask a question of a human at Thunderbird who will answer?

The new version of Thunderbird is driving me crazy! All of a sudden almost ALL of the people in my address book show up red instead of normal. Half the time it does NOT g… (read more)

The new version of Thunderbird is driving me crazy! All of a sudden almost ALL of the people in my address book show up red instead of normal. Half the time it does NOT give me the option to choose preferences for incoming mail, just "ignore warning for this one time" sort of thing. I can't even get remote content my business partner is sending me or my husband!!! I was doing fine before and I did not want to upgrade to this new version, it just did automatically. Help!

Asked by mdyak 5 years ago

Last reply by Zenos 5 years ago

  • Archived

Junk Mail

So been using POP forever but can't get Thunderbird to stop down loading viruses from the yahoo bulk mail folder. Yes done all the fixes and nothing works. So converting… (read more)

So been using POP forever but can't get Thunderbird to stop down loading viruses from the yahoo bulk mail folder. Yes done all the fixes and nothing works.

So converting to IMAP. Setup easy. However IMAP is marking all my mail from my wife as junk. No this isn't a joke. All the mail from my wife gets a junk icon. She uses a *.outlook.com email address. She is in my address book, collected addresses, nicknames folder. Adaptive junk filtering is on. Checked Norton360 and it is not doing it. Turned on and off spamassasin and spampal

Have deleted the junk.msf file. Have recreated the IMAP account 3x. This doesn't happen in my old pop account, which is using the same profile.

Hoping someone knows how to fix.

Thanks

Asked by trafit 4 years ago

Last reply by Gnospen 4 years ago

  • Archived

Remove master password causes loss of profile, and resets account Information.

Using Thunderbird 45.2.0, I was continually asked "Enter Master Password" when sending an e-mail message for the first time, during a session, (I had set it for security … (read more)

Using Thunderbird 45.2.0, I was continually asked "Enter Master Password" when sending an e-mail message for the first time, during a session, (I had set it for security suggestions), however got frustrated that it was not needed since this is a single user computer.

Reading the article on "Setting Master Password" in the Mozilla Support website, leads one to believe that removing the password, keeps the data intact, and just removes the requirement for a master password.

Not quite.

AFTER Removing the password (known), and restarting Thunderbird after a cold shutdown caused the ENTIRE PROFILE to be obliterated and a new Profile created at the next time running Thunderbird 45.2.0/

NOW I have to re-build profile, and have to manually change profile.ini to point to the correct path for the file folders.

How do I get my Thunderbird (45.2.0) to recognize my old data and profile.

I attempted to find and copy using MozBackup to copy the profile to a different folder (Temporary), and restore, but it failed to detect my 12 e-mail accounts.

Anyone ever tried to remove the master password, and get a corruption or similar, with the 'default' profile?

Asked by Richard_416282 4 years ago

Last reply by Matt 4 years ago

  • Archived

BTinternet SSL/TLS no longer works but no change was made to Thunderbird, any ideas please?

For several years I have been using Mozilla Thunderbird as my e-mail client to BT e-mail. I have connected via pop3.btinternet.com:995 with SSL/TLS set. In the last few d… (read more)

For several years I have been using Mozilla Thunderbird as my e-mail client to BT e-mail.

I have connected via pop3.btinternet.com:995 with SSL/TLS set.

In the last few days this no longer works, but no changes had been made to my settings. The same problem occurs on a totally separate laptop connected to the same BT router.

I have had to change to insecure sign in on Port 110.

I have corresponded with the BT help desk, but they claim no known problems and have suggested I contact Thunderbird help for a solution.

Asked by amasters47 3 years ago

Last reply by christ1 3 years ago

  • Archived

Cox email security update has Thunderbird looking for a certificate it can't find. How do I solve this?

Cox recently required security changes. After I walked through the steps, the last thing was suppose to be a pop up window asking for my password. This never happened. … (read more)

Cox recently required security changes. After I walked through the steps, the last thing was suppose to be a pop up window asking for my password. This never happened. Now when I try to download messages I get this. Cox support says thunderbird is the problem and directed me here.

Asked by jgautreau 2 years ago

Last reply by Matt 2 years ago

  • Archived

a password was added to my thunderbird email. i did NOT ADD IT . How do I remove it?

i wnet to -Tools -options --passwords -saved passwords clicked remove all (thinking it would remove the password) NOT!! Thank Goodness I saved that password!! HELP… (read more)

i wnet to -Tools -options --passwords -saved passwords

clicked remove all (thinking it would remove the password) NOT!! Thank Goodness I saved that password!! HELP

Asked by bbqben 6 years ago

Last reply by user01229325 6 years ago

  • Archived

Thunderbird password manager is not saving passwords

Thunderbird keeps asking for my password to fetch and send email for the first time each session. I've checked the box asking Password Manager to save my password. Whe… (read more)

Thunderbird keeps asking for my password to fetch and send email for the first time each session. I've checked the box asking Password Manager to save my password. When I go to passwords via Options, no passwords have been saved.

Asked by bykr 2 years ago

Last reply by springfest 1 year ago

TB 68.12.0 doesn't cache unsaved password during session

Hello everybody. I'm experiencing a behaviour of Thunderbird different than usual (I use it from the first version). I don't save e-mail passwords and there are no saved … (read more)

Hello everybody.

I'm experiencing a behaviour of Thunderbird different than usual (I use it from the first version). I don't save e-mail passwords and there are no saved password in the password manager. With previous TB versions, I used to type password once for each account's POP/IMAP server (incoming messages) and once for each account's SMTP server (outgoing). With 68.12.0, it seems that password are cached for a limited amount of time and I need to retype them more times during session, but moreover it asks for password only if I click on an IMAP folder: this means that accounts which are setup to look for new messages each 10 minutes, silently fail to look for new messages because password isn't cached and there is no request for password; so I think that I have no new messages while instead there are a lot of them! This happens with different servers from different providers. I've looked in the release notes but find nothing, looked in the community but there are mainly issues with saved passwords. Any advise?

Thank you. Matteo

Asked by Onelli 4 weeks ago

Last reply by svlad2009 3 weeks ago

  • Archived

Latest version 31.0 Thunderbird. I receive trusted emails but the graphics are all broken.

I have about 1,750 people in my address book and I just want the graphics back on for all my emails. I select and remove spam on the server with Mailwasher so all my emai… (read more)

I have about 1,750 people in my address book and I just want the graphics back on for all my emails. I select and remove spam on the server with Mailwasher so all my emails on 15 different accounts are spam and damaging content free. I cannot even see my electricity usage on my weekly updates. I have tried installing the Show All Body Parts add-on and set mailnews.display.show_all_body_parts_menu true using the config editor. Select View -> Message Body As -> Show All Body Parts. All to no avail. It is not my firewalls or email check programs as this was a problem that came with a Thunderbird update and I have disabled them to confirm.

Asked by hechan 6 years ago

Last reply by ronwak 5 years ago

  • Archived

Hotmail/outlook falsely reports thunderbird as suspicious activity

Hotmail and outlook servers keep sending me 'account security alerts' to my actual account and the one set up for password resets. The email forces me to reset password b… (read more)

Hotmail and outlook servers keep sending me 'account security alerts' to my actual account and the one set up for password resets. The email forces me to reset password because 'someone else has my account'. I review the account activity and it shows my own ip address.

This happens when I use Thunderbird to access these accounts.

I'm fed up of this nonsense.

The 'recover account' button hyperlinks to https://account.live.com/

The make your account more secure. link hyperlinks to http://go.microsoft.com/fwlink/?LinkID=263818

Screenshot:

http://fud.community.services.support.m ... a4d6baa822

Asked by phickspc 4 years ago

Last reply by Matt 4 years ago