Thunderbird Support Forum

att.net email uses a "Secure Mail Key" authentication method... and it seems each time I allow Thunderbird to update itself, it 'loses' my att.net email password, forcing me to go back to att.net and start over, creating what AT&T calls "Secure Mail Keys".

My other email accounts (e.g., aol.com) don't have any issues following Thunderbird updates.

Is this a known issue with Thunderbird updates, somehow specific to 'secure mail keys'?

Hello,

I want to install a lock on my mailbox. I thought two factor authentication is the best way to do so. However, I do not see any info about 2fa and Thunderbird. What I do see is: info about Open PGP key and S-MIME certificats to encrypt messages. I think both adds to security, however, it appears to me that the 2fa is the real lock and encrypting messages is useful in case the lock hasn't worked well: the messages can be read by a third person, but not understood. Is that right? And do I understand it correctly that there's no 2FA option for thunderbird? Is encrypting messages as safe and convenient as 2FA?

Hopefully someone could help me out...I'm a non-techie as you might already assume;), hopefully this can be taken into account..

Thanks! Simone

Hello, I have recently installed an updated version of Mozilla Thunderbird as my old account kept telling me that my settings were out dated. Having installed it I am still getting the same message. Please will you advise me which settings and how do I go about updating them. Many thanks.

My Thunderbird email app quit receiving new messages 6/13/2023 and I've had to use a different way to get emails on my laptop (note that it works fine on my pc) I finally got around to searching for answers and noticed a Mozilla Support thread that mentioned if the Connection Security is turned to NONE then messages are received. This worked for me too, but it doesn't feel safe to keep the security turned off. What can I do?

I attempt to donate with paypal - the attempt (after paypal has accepted the amount) demands my name, address and email etc. It is NOT the info requested by paypal. I do not wish to share that info with others I don't know. If you want a donation, just accept the info you get with the paypal response your site automatically gets.

I'd really like the ability to whitelist a domain rather than add an email address to the address book. I work with booking websites that create unique email addresses for each booking and they keep ending up in spam. I'd like to be able to whitelist the domain they're coming from instead of trying to train the spam cannon that they are not an issue.

I upgraded my Mac OS from Ventura to Sonoma. Now I can't copy and paste bank receipts form email. It seems to have become incripted and I get only question marks inside squares. I could copying paste in Ventura. If I sign in and read email on my Comcast server, I can copy and paste from those emails. Can this problem be corrected on Thunderbird.

Can one have Thunderbird with the following privacy rights? • Erase my Personal Data now and in future; • Cease the processing of my Personal Data from the moment it begins; • Restrict the processing of my Personal Data from the moment it begins; • Do not sell or transfer otherwise my Personal Data to any third party at any time, including Amazon, for example. Is there a way to have Thunderbird and one's privacy rights respected? Perhaps installing Thunderbird without its email function? Please advise. I would have no objection to the entire Thunderbird array of apparently wonderful parts should what reads in its Privacy terms document as fast and loose personal data collection and flinging about -- with all due respect to all of you otherwise.

G. Melville

I need to delete the use of a Primary Password on my wife's Thunderbird account on her Windows standard account. I'm an admin user on the same computer - don't use a Primary Password.

I've tried to use the Help Developer Tools process - openDialog("chrome://pippki/content/resetpassword.xul") without success. Our Thunderbird version is 115.6.0. How should I proceed without affecting my Thunderbird account?

After recent update, TB seems to have created an extra account. My account has name <myemajl> and ends in ".com". New acct has same name but ens in .com_2. That's why I think TB created it. Which do I delete and how

Unable to email GMail accounts. Error below:

Gmail requires all senders to authenticate with either SPF or DKIM

After some basic research, it was suggested that the Outgoing Server should be set to Oath2 but I am unable to change this.

Links have been going through linklock for some time. Starting today, every one of those is blocked with a bad certificate error from BitDefender. How to stop links in Thunderbird emails from using linklock? I would like to directly to the website.

Hallo, wir haben einen neuen Mail-Anbieter und bei diesem heisst der "Gesendet"-Ordner in de XLIST "Sent Items" und wird nicht ins deutsche übersetzt. Wenn der Ordner "Sent" heisst wird dieser sauber übersetzt (von anderen Anbietern). Wäre es möglich "Sent Items" auf dei XLIST zu übernehmen, so dass dieser auch in "Gesendet" übersetzt wird?

Vielen Dank!

12-3-23 Thunderbird is asking for a second email password even though "Use primary password" is checked. This is on my Dell desktop computer running Windows 7 Professional which is the only device I use for email.

It has affected my ability to receive and send emails.

I have been using Thunderbird for years. Around the time (a few months ago) that I started getting pages of spam, I started getting the following error:

 "Login to server pop3.hughes.net with username janetc failed."

It will not accept my primary password and I see no place to find what Thunderbird is looking for in terms of another password.

Initially, when trying to block the spam, I used the process in my hughes.net webmail to block several pages of spam. However, this only tripled the amounts of spam I received. Along with troubleshooting this issue, I started marking emails as "junk" in Thunderbird. This has markedly reduced the spam.

I have tried closing Thunderbird and re-opening. Didn't help the failures.

At one point recently, I could neither receive or send emails. After my son took a look on Teamviewer, he changed some settings in my accounts to NOT automatically download emails from accounts that no longer have service. [My son is an IT professional working for UC Davis email but he doesn't use Mozilla.] After he did that, I was able to receive emails but not send.

I have tried changing some password options in Account and Server Settings.

 In Accounts settings I notice under SMTP - Edit, there are choices under authentication method  including "No authentication" and "Normal password".  Changing from Normal  password to No authentication did not help.

In Server settings, under Security Settings, there is no choice of "No authentication"

This seems to me to be a bug. I didn't make any changes in my account settings prior to this error nor prior to the arrival of all the spam.

But what did happen, which may have contributed or caused these issues is that I lost my Samsung cell phone in June of this year and did not recover it. It was password protected but I understand that it can still be accessed. I did not use that phone for email but my email address was probably given in it.

After writing all of this, I looked again in settings and found that, at the bottom of the menu list, is a second place for Outgoing Server (SMTP) settings. There I found it set to my old email address - janetc@2xtreme.net. So I changed that to hughes.net (default). I'm really confused as to why there are two places to set SMTP setting. And they can be different???? Anyway, the change did not help. I still cannot SEND.

This is the error message I get when attempting to send: "Sending of message failed. Am error occurred while sending mail. The mail server responded: Authentication is required to use this service. Please verify that your email address is correct in your account settings and try again." IT IS CORRECT!

ALSO, I can no longer find the place to change my primary password... Nevermind, I found it. I didn't realize there are two different "Settings" Menus. One is in the "pancake" in upper right corner and seems to apply to all accounts. The other is in the individual account settings. This is really confusing.

Enjoy and thank you!

i am trying to access my gmail mail but cannot put my password in. went to your help but in -- account settings -- SMTP server -- authentication method -- it will not show OAth option. have checked cookies settings etc but nothing ????