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  • Archived

Can't delete Sub Folder

Hi, I am using Thunderbird as my main email client. I created a subfolder and tried to delete it by right clicking and hitting delete and also by doing the following that… (read more)

Hi, I am using Thunderbird as my main email client. I created a subfolder and tried to delete it by right clicking and hitting delete and also by doing the following that I had read elsewhere....I responded below in capitals. Just a note....when I right click and hit delete or do it from above in the Edit, delete folder. The cursor just spins and at the top it says not responding....after 4 or 5 mins, it stops spinning and the not responding goes away. The folder is still there and if I do it again with or without rebooting Thunderbird and or computer, it still does the same thing, spins and spins the cursor and at top says not responding. I just bought a new computer and want to move my emails and folders to the new computer once I create the the Thunderbird email account on the new computer but I don't even want to attempt the transfer with this folder hanging around. I am assuming it is corrupt. Thanks for any help you can give me.


First follow this process.

   Right click on sub-folder and select 'Delete' 

It should get moved into the 'Deleted' or 'Trash' folder.

   Right click on the 'Deleted' / 'Trash' folder
   select 'Empty Deleted/Trash'. 
   Close and restart Thunderbird.                                           DID THIS BUT IT IS STILL THERE.

Did it come back?

If yes: Make hidden files and folders visible.

   http://kb.mozillazine.org/Show_hidden_files_and_folders                     DID THIS TOO

In Thunderbird

   Help > Troubleshooting Information
   click on 'show folder' button 

a new window opens showing the contents of your profile folder name.

   Close Thunderbird now - this is important. 
   Scroll down and delete this file: foldertree.json                                        DID ALL THIS

(a new one wil be created when you restart Thunderbird later).

   click on 'Mail' folder
   click on pop mail account name 

Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder

So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension.

   delete both the mbox file and the .msf file of same name.     I CAN FIND ALL MY SUB FOLDERS BUT THE ONE THAT I CAN'T DELETE IS NOT IN THE LIST

So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas

> Friends > > Bob > > Anne

example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file

example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file

After deleteing the files as specified.

   Close window - top right X
   Start Thunderbird.

Asked by dejae 4 years ago

Last reply by christ1 4 years ago

  • Archived

Tbird keeps sending me requests to install current copy of Tbird, it doesn't work, what do I need to do?

Tbird has sent messages about not being able to update, probably more than 3 months. I tried to uninstall/reinstall twice months ago. A few days ago I tried to do a reins… (read more)

Tbird has sent messages about not being able to update, probably more than 3 months. I tried to uninstall/reinstall twice months ago. A few days ago I tried to do a reinstall of the current program, twice. I'm still getting the requests. I have another problem that has become even more troublesome to me. For that last 6-7 days my in box fills with what started as a combination of the current days emails & not eliminated emails going back 5 years, all randomly together. Now, it's current and going back up to 4 months together. If you think it could help to give you info by Phone, my Number: xxx-xxx-xxxx

Asked by Don 7 months ago

Last reply by Stans 6 months ago

  • Archived

I DON'T have the space to relate the whole problem; I will pay someone for solving the problem;

I had to change my password on my web mail. I was told that If I were to change my web mail password, thunderbird would simply ask me for the new password and I could acc… (read more)

I had to change my password on my web mail.

I was told that If I were to change my web mail password, thunderbird would simply ask me for the new password and I could access thunderbird.

I changed my web mail password. I tried to access thunderbird and I was asked for my password. I put in the new password which was the new password for web mail.

I got a message to the effect that the log in information was wrong or that some other problem precluded a connection.

Please get back to me at the email address listed in the question. I am such a techno phobe that I fear that I won't know how to return this site.

I need to be able to use thunderbird. My web mail (Time Warner Spectrum) is horrendous

I THANK YOU IN ADVANCE FOR YOUR HELP

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by davidof34th 2 years ago

Last reply by Zenos 2 years ago

  • Archived

My TB has stopped working. Win 8.1

My OS is Win 8.1. My TB is 24.4. It worked fine yesterday 03-18-2014, but today it just runs and runs, no errors, no retrieval of email. I don't know what to look for or … (read more)

My OS is Win 8.1. My TB is 24.4. It worked fine yesterday 03-18-2014, but today it just runs and runs, no errors, no retrieval of email. I don't know what to look for or how to correct this extreme problem and have had to work with another email program that is not nearly as good as TB.

I have not added (as far as I know) any other program. There have been no notices of invasions to my OS.

I am not familiar with Win 8.1 protocols.

Asked by Scooter 6 years ago

Last reply by ilovegoodbusiness 6 years ago

  • Archived

Thunderbird will not send email, get msg saying connection to SMTP server timed out. Password entered is correct one.

Having trouble sending email in Thunderbird. Was working normally, then one day quit sending emails, gives msg saying: Sending of the message failed. The message could n… (read more)

Having trouble sending email in Thunderbird. Was working normally, then one day quit sending emails, gives msg saying:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) timed out. Try again.

I have searched web and tried several suggestions, nothing has worked yet.

Asked by SkycoJon 2 years ago

Last reply by snowbunny 2 years ago

  • Archived

Cannot send email

This is a problem that has been in thunderbird for years, thru many versions and reported by many, most recently here http://forums.mozillazine.org/viewtopic.php?f=39&… (read more)

This is a problem that has been in thunderbird for years, thru many versions and reported by many, most recently here http://forums.mozillazine.org/viewtopic.php?f=39&t=3060830 and the reportees include me. It is an intermittent problem - does not happen often - but it is still going on (v68.6.0). The usual responses of disconnects passwords etc are simply ineffective, at least in my case. I've figured out some workarounds that do work, and I got so frustrated today that I trapped the screenshots (2), and attach them herewith: 1. pressing send - gets the login failed message (fail1 image) 2. pressing cancel - gets the send message failure panel (fail2 image).

By accident I found a way that worked, and with experience discovered there are others that also work without any recourse to changing smtp login data: workaround 1 - immediately press send again: frequently sends OK workaround 2 - save the message as draft, and then change the focus of TB to anything eg read a message in the inbox. Then select draft, open the message draft waiting there and press send: most often works. workaround 3 - save as draft, close TB, wait, re-open TB, open draft select the message there, and press send. workaround 4 - save as draft, close TB, re-boot the PC, open TB, open draft select the message there, and press send.

It seems clear that the issue is with TB in some way, it is beyond irritating and I cannot understand why after all the reports that have been made the TB coders have not isolated a cause and fixed it.

Asked by Davik03 6 months ago

Last reply by Matt 4 months ago

  • Archived

missing emails from IMAP Sent or INBOX folders

Hello This is almost the case at all stations in the company. Employees sometimes report me missing emails from Sent or INBOX folders. Mails are not deleted or moved. Aft… (read more)

Hello

This is almost the case at all stations in the company. Employees sometimes report me missing emails from Sent or INBOX folders. Mails are not deleted or moved. After logging in to the WebMail (by Web browser) service, emails are visible in individual boxes. The problem is solved by removing the account from Thunderbird, deleting the IMAP Mail directory, setting and synchronizing everything from scratch. Such situations are happening more often.

Please, solve the problem

Asked by rsiuta 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

Thunderbird Keeps Hanging

Every so often, usually when I hit "Junk", "Archive" or "Delete", or try to move pages Thunderbird hangs. Sometimes, this happens when typing an email or just 'clicking' … (read more)

Every so often, usually when I hit "Junk", "Archive" or "Delete", or try to move pages Thunderbird hangs. Sometimes, this happens when typing an email or just 'clicking' into one inbox or another.

I'm forced to wait for anywhere between 10sec. - 2mins before the application is functional again. I've tried all of the suggestions regarding safe mode, disabling plugins, etc. and none of it helps. This happens on 3 different PC's, all with very different specs:

PC 1 (Work): 16GM DDR3 RAM 3.2Ghz AMD A8-5500 (Quad core) Windows 8 Pro 64-bit - w/ latest updates, service packs, etc.

PC 2 (Home): 32GB DDR3 RAM 3.1Ghz AMD FX-8120 (8 physical cores + 8MB cache) Win 7 Ultimate x64 - w/ latest updates, services pack, etc.

Laptop: 8GB DDR3 RAM 2.4 Ghz Intel i7 (not sure which specific offhand) Win 8 x64, fully patched.

As you can see, it's not likely to be an issue with low specs. One is high spec., another is very high spec. and the other is just a pretty good laptop.

I have 6 mail accounts mapped, but this happens, intermittently, with all mail accounts and is made all the more infuriating, because I have to use this client for 8-1/2 hours a day, every week day. The hangs happen anywhere between 3 and 30 times, daily..... you could see how that would start to get on someone's nerves. Also, it's very unlikely to be an issue with the mail server that I'm connected to, because my work PC has a direct, wired LAN connection to the server.

Any help any Mozilla dev. can provide would be beyond appreciated! If you need anything more from me, just ask.

Will

Asked by verbw001 6 years ago

Last reply by dthomson7 6 years ago

  • Archived

After auto upgrade (6th Sept 2019) to 68.1.0 64bit all my folders are missing. And contents of default profile lost

Kept telling me I needed to do a computer restart to complete upgrade. Did this seven times!!! Read somewhere to uninstall and reinstall TB which I have done and now ha… (read more)

Kept telling me I needed to do a computer restart to complete upgrade. Did this seven times!!! Read somewhere to uninstall and reinstall TB which I have done and now have TB back but all my folders are missing. I'm utterly desperate to get them back. Please, please help me!!!!

Asked by YashamatotoBicycleCo 1 year ago

Last reply by Matt 10 months ago

  • Archived

Messages and account information are missing

Turned on my laptop this morning and opened Thunderbird. All of my messages were gone. All of my contacts were gone. My account information is also gone. It is as if Th… (read more)

Turned on my laptop this morning and opened Thunderbird. All of my messages were gone. All of my contacts were gone. My account information is also gone. It is as if Thunderbird was just installed. I opened Firefox and found the same thing. All of my passwords and everything else, gone.

Asked by Skiddingme 9 months ago

Last reply by Toad-Hall 6 months ago

Cleaning up multiple accounts and retrieving lost folders after resetting Thunderbird

My Thunderbird account is in a bit of a mess and I need help to resolve the problem. It is on my iMac running Catalina OS15. History: Last week, after I changed my AT&… (read more)

My Thunderbird account is in a bit of a mess and I need help to resolve the problem. It is on my iMac running Catalina OS15. History: Last week, after I changed my AT&T/Yahoo email password, I had difficulty getting Thunderbird to accept the new password. I tried different server settings as well as creating a new profile and new accounts. Finally, AT&T support set up a security key, which allowed me to access my Thunderbird incoming email and to send outgoing email.

In setting up a new profile or account, I lost all of my saved folders. I was finally able to restore them from my Profile folder, but made mistakes during my attempts. I may have restored from the wrong Thunderbird folder, stored either in Documents or Library. Lots of extra system type files were imported as you can see in the first screen shot. I put them in the trash, but it won’t empty. The second screen shot shows the side bar with 3 different In/Out/Trash folders. Only one has my saved folders. Several hundred emails were downloaded from the server into the Inbox. However, the date range is only since the problem began, even in the Inbox above the saved folders. The third screen shot shows Tool/Account Settings which may show the extra local folder.

Lastly, I lost my other two identities that I had set up. I’m sorry this is long-winded, but hope the information helps someone to help me to clean up this mess.

Thanks, Delilah

Asked by DelilahR 5 months ago

Last reply by Toad-Hall 4 months ago

  • Archived

My Thunderbird Software Frequently locks up for 5-10 minutes. (win10, Spectrum ISP, Gmail account) SOLVED Caused by "Allow Windows Search to search messages"

My Thunderbird Software Frequently locks up for no reason. I have Windows 10. How do I fix this? I have to wait 5 to 10 minutes for it to unlock and work normally. Re… (read more)

My Thunderbird Software Frequently locks up for no reason. I have Windows 10. How do I fix this? I have to wait 5 to 10 minutes for it to unlock and work normally. Rebooting helps. But this is very frustrating. I'm runneing Thunderbird version 45.

Asked by Kenneth Wray 4 years ago

Last reply by Wayne Mery 2 years ago

  • Archived

Another application is attempting to send mail using your user profile. Are you sure you want to send mail?

I email quotes from Peachtree Accounting using Thunderbird as the email client. All was working fine until this morning. When sending a quote with an email address in t… (read more)

I email quotes from Peachtree Accounting using Thunderbird as the email client.

All was working fine until this morning. When sending a quote with an email address in the contact record in Peachtree, Thunderbird would open the default email profile with the customized signature content from the profile and the email would be addressed properly. I could customize the body of the email and send it.

If there was no email in the contact record in Peachtree, the same thing would happen except I would have to type the email address, customize the email and press send.

Now when I email from Peachtree, I get a popup that says "Another application is attempting to send mail using your user profile. Are you sure you want to send mail?" When I press OK the popup closes but Thunderbird does not open a write window for editing, nor is the email sent.

Any idea what changed?

Asked by joevar 1 year ago

Last reply by Jczolko 1 year ago

  • Archived

The latest update changed the Windows 10 taskbar notification icon. How can I change it back to the envelope icon that it's been for years?

68.2.0 changed the Windows 10 taskbar notification icon to like an arrow pointing down to a tray. How can I change it to a different icon file? I have looked through all … (read more)

68.2.0 changed the Windows 10 taskbar notification icon to like an arrow pointing down to a tray. How can I change it to a different icon file? I have looked through all the thunderbird directories I can find but have not located it yet. Can you please steer me to the right directory and where I might find a copy of the thunderbird envelope icon?

Asked by wvgiant 12 months ago

Last reply by ThunderbirdAhead 9 months ago

  • Archived

Need help to debug imap authentication failure with gmail.

I seem to be experiencing an issue similar to here: https://support.google.com/mail/thread/4528103?msgid=19227686 Only in my case none of the workarounds seem to fix it. … (read more)

I seem to be experiencing an issue similar to here:

https://support.google.com/mail/thread/4528103?msgid=19227686

Only in my case none of the workarounds seem to fix it. I was already using an app password and yesterday (2019-12-03) it suddenly stopped. Regenerating the app pass word doesn't help and neither does switching to oauth2. When I try oauth2 I get all the right login screens and I get the google validation but thunderbird sees some sort of failure. When I use app password I just get that the password is incorrect and to retry.

I'm using TB 68.2.1 on Ubuntu LTS 18.04.3

How can I get more debugging information on what might be happening?

Thanks.

Asked by smithbone 10 months ago

Last reply by mozilla113 5 months ago

  • Archived

e-mail only downloads messages at start up- not when click on get messages or auto download new messages every 2- minutes. CAUSE: Charter.net

If I send an e-mail to myself it will not show up, until I restart Thunderbird, I click on Get messages no new e-mails, but restart thunderbird and have them download- us… (read more)

If I send an e-mail to myself it will not show up, until I restart Thunderbird, I click on Get messages no new e-mails, but restart thunderbird and have them download- using version 45

Asked by jkapus 4 years ago

Last reply by scribet1 4 years ago

  • Archived

Messages not moved to trash when deleted for gmail account

Update: I have narrowed down the problem. My preference for where to move deleted messages is not being honored. Deleted messages always go to the [Gmail]/Trash folder re… (read more)

Update: I have narrowed down the problem. My preference for where to move deleted messages is not being honored. Deleted messages always go to the [Gmail]/Trash folder regardless of my setting.

However, if I am not subscribed to [Gmail]/Trash, then the message disappears from the original folder, but remains in "[Gmail]/All Mail" whether or not I am subscribed to it. If I delete a message from "[Gmail]/All Mail", the message disappears in Thunderbird's message list until I restart it. The message remains visible in Gmail's web client.

So the question now is: Is there any way to use a folder besides [Gmail]/Trash as my trash folder? Google deletes messages in [Gmail]/Trash after 30 days and I don't want this done. It would also be useful to know if someone else can confirm this behavior for their own Gmail accounts.


Original question follows.

About a month and a half ago deleted messages from my inbox stopped getting moved to the Trash folder. I just noticed it recently as I don't regularly check my trash. This problem only occurs when clicking the "Delete" button or pressing the delete key on the message. I am able to right click on the message and move the message to the Trash folder.

I recently upgraded from Debian Linux stable branch to testing. The change in behavior probably coincided with that upgrade. I am currently running version 38.8.0. [Update - I verified that the last deleted message successfully moved to the Trash folder was just before the upgrade. I did not perform a full upgrade to Debian testing branch and the mail client was not part of the upgrade. I have just now upgraded the mail client to the latest on the testing branch (version 45.1.0) and the problem persists.]

I deleted my configuration directory and recreated my account to see if the problem was caused by some corruption of my settings, but the problem remains.

The problem occurs when accessing my gmail account over IMAP. I have a non-gmail account that appears to work correctly.

I verified that the account is still configured to move messages to the trash on deletion (Account Settings->[account name]->Server Settings->When I delete a message: Move it to this folder: Trash)

I searched for one of the deleted messages in all my mail files (using "grep -r" in my root configuration directory) and it only appears in the INBOX file (presumably because I haven't compressed this folder since deleting the message). So the problem is not simply that it's going to the wrong place and I can't find it.

Asked by mt11 4 years ago

Last reply by Zenos 4 years ago

  • Archived

EVERYTHING is too small in Thunderbird. How do I increase the font size of everything!

It's ridiculous that Thunderbird requires an "add on" download to enable making the font size larger on EVERYTHING in the Thunderbird email program. What is Thunderbird … (read more)

It's ridiculous that Thunderbird requires an "add on" download to enable making the font size larger on EVERYTHING in the Thunderbird email program. What is Thunderbird thinking making everything so small you can barely see it?!

There has got to be a better way!!!

Please increase the size of the fonts on your program. (I know I can change the fonts and type style on outgoing emails. That's not the problem I want EVERYTHING LARGER! I want to see what I type in a message the same as my recipient will read it!

Asked by HDrought 6 years ago

Last reply by Zenos 5 years ago