Thunderbird Support Forum

Some time ago, Thunderbird changed the whole organization of the email presentation. I am a long-time Thunderbird user who is used to the old screen and organization and I want to find out how I can get the old screen and organization back. I've attached a screenshot so you can see which version of Thunderbird is causing me so much trouble. Why change the traditional top-of-the-screen menu: (File, View,Tools, Help)? It was so logical and so easy. The movable mish-mash that exists now is driving me crazy.

For instance, I used an app under Tools that presorted certain emails and routed them to assigned folders. Not only has the sorting gone wrong, I haven't got the faintest idea where the app is? The emails that were once successfully sorted and rerouted are not working. And they're turning up as read in random folders.

Firefox also changes things that don't need to be changed, but my experience there is that an add-on or extenstion soon turns up that restores the features that users like.

In my preliminary search on my problem, there was not one article. In fact, my search came back with the message that no article appeared to match my query. I guess I must be the only person that is not happy with this interface.

Is there a way I can get the old version back? I'm sorry if I seem grouchy, but I am 83 and not being able to find what I need and what I used to have makes me a tad tetchy.

I have used thunderbird for years but now cant send emails from one of my outlook accounts with error Login to server smtp.office365.com with username xxxxxxx@xxxx failed. I had activity message from microsoft the other day that included something in the US so I changed my account password. Since that I keep getting the above message and it will not accept the new password. I have deleted the account and re-installed it, changed the SMTP settings and port, closed and re-opened thunderbird and re-booted the computer but cannot send a message from the account. I can still send messages from my other microsoft accounts

Hello, I have recently changed my Host and in the process of trying to reconfigure my server details for my new mail account I accidentally removed my account, thereby losing all mails and folders including my customer database, which leaves me feeling bereft.

Looking at similar questions it seems that it is possible to restore the lost mails and folders but unfortunately I am not that savy with this stuff and find it all rather difficult and scary.

Are there any step by step instructions on how I can restore my account or simply get access to my lost mails and folders ?

Thank you very much for any assistance.

Ray

Getting a popup now every time Thunderbird tries to sign into gmail. It says "Sign in with your Google Account" but nothing works when I put in my id or email. There's no response. T-bird is set up properly and uses oauth2; this just began happening. Less secure apps is on but that's being stopped, so looks like I won't be able to use gmail anymore.

I tried deleting my gmail a/c and now I can't create one. I can't get past that "credentials needed" popup.

How can I get T-bird to work with gmail?

To whom it may concern: I use Linux Mint as my primary OS and Thunderbird as my primary email client. I am going back to graduate school and the university email address uses two factor authentication. I can't seem to add my university email to Thunderbird because it won't accept two factor authentication. Did I miss a step or an add on?

Best, Jennifer

I have one computer with error "user authenticated but not connected". I have already reinstalled software, re-created user account. Changed password.

On account recreation OAuth2 do not display regular app rights display at end of Oauth2 login cycle. Microsoft Mail works on same computer and same account works on other machine.

How to completely reset Thunderbird settings?

Google has announced that after May 30, 2022 third-party apps that log into google with account name and password (which I assume includes Thunderbird) will no longer be able to do so, as they will enable 2-step verification. I currently and for years have used Thunderbird to pick up my mail from 5 accounts, 3 of which are gmail accounts. Will I be able to continue using Thunderbird after May 30, 2022? I have been unsuccessful getting any helpful information from google itself. They don't have a list of "trusted" third party apps that will continue to work with them. Anything people know about this will be helpful to me and appreciated. Thanks.

I am using Thunderbird 102.5.0 Windows 10. Port 143 Yesterday it stopped sending emails. Receives fine and sends from other platformsFrom Spectrum I get Sending of the message failed. An error occurred while sending mail. The mail server responded: <xxxxxx@charter.net> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again

AS always Spectrum was not helpful.. Seems like there should be an easy fix???

Windows 7, MacAfee Total Protection, Thunderbird 22, IMAP account (GMAIL) and others. Lately very slow despite compacting folders. I operate many local folders where I store all my emails ("Mail" folder : 9,5Go) : I duplicate them on 2 different computers. The "ImapMail" folder (within the Thunderbird folder) weighs 23,4Go and [Gmail].sbd : 22,8Go while my mails on my gmail web-page only weigh 2,85 Go. There must be something I have to erase somewhere, thanks for your help.

All of a sudden I am unable to see any emails in Thunderbird. When I click on where they are I can see a preview below (see attached image)

If I go to All mail, then all emails are shown. I can right click on an email and open in new tab and see the full email.

I've uninstalled and re-installed the latest version of Thunderbird, but the issue still persists.

Any ideas?

Thanks

I have been using Thunderbird with multiple POP accounts for about 15 years with few problems.

Since upgrading to the latest version, with was about a week ago, emails are downloaded again and again, for as long as they remain on the server, which is for most accounts 7 days.

I can see the emails are marked as read on the server (my host is X-10 Infinity and been using them for 4 years), but every time Thunderbird connects to the server, it downloads all the messages again.

My mailboxes are filling up with duplicate messages, sometimes 10+ copies of each one. I haven't changed any settings on the server or in Thunderbird, so not sure what is causing this.

If I click to Get Messages manually, Thunderbird only downloads 1 or 2 messages, if anything. But for some reason when the scheduled connect runs (for example: every 30 minutes) it seems to pull down all messages in the POP mailbox again and again.

Is there anything I can set or change to fix this please, or is this a bug you are working on?

I really don't want to change so I download messages from the server and delete them immediately rather than in 7 days as this allows me to have a backup in case my computer needs to have a re-install.

Thanks for any help. I'm sure I'm not alone with this problem.

Tony Payne

Thunderbird now uses SQLITE data base files for Address Books. I'd like to copy an address book to another computer for use with Thunderbird there. How does Thunderbird recognize that a given SQLITE file is an address book? Is it solely based upon the file name (to the left of the .SQLITE porition of the name) beginning with the string "abook"? Is there something else in some configuration file that maintains this notion? Are there multiple files associated with a given address book? For example, I see these files in my profile directory: abook.sqlite abook.sqlite-shm abook.sqlite-wal So, I'm guessing the answer to that last question is Yes.

Any help with this would be greatly appreciated!

Hiya, Thunderbird has been working great, up until today when there was an automatic update. First I knew was when Thunderbird said it needed to restart. Since then it has not worked properly. It has updated itself to version 102.0.3 . I am getting two errors;

Error 1. It says xx messages downloaded but they are not showing anywhere.

Error 2. The account is being processed. Please wait until processing is complete to get messages.

If I restart Thunderbird, I at least get rid of error 2 for a while anyway and it does send and receive just cannot view said messages.

Any help appreciated. Greg

People I email say, when they reply to my email, they get a non deliverable reply, even though I receive their reply. I have my email linked to my Gmail so I can see my Thunderbird emails on my cell phone. Is there a setting I need to change to get this to stop? Lisa

Please HELP About a week ago Thunderbird stopped connecting to imap.gmai.com and have authentication failures. I have spent days reading and trying the fixes but still no joy. Please help I'm at my wits end. Reagards

This annoyance started this week. Maybe it is 102? All I know is that messages with several back and forth replies are now ALL opening across the top of the screen. This is EXTREMELY annoying. Please make this stop!

I read about threads. I don't think this is the issue, but it might be. If someone replies to an email from me, I do NOT want to see five messages open across the top.

Thank you for any help in disabling this annoyance.

I'm trying to export my Thunderbird addressbook using the export function. I go to "address book"->"tools"->"export" and I get "Export Export accounts, messages, address books, and settings to a ZIP file. If your current profile is larger than 2GB, we suggest you back it up by yourself." Then it wants to export the whole thing as a Thunderbird Profile with no other choices showing. I can't seem to export the "address book" to the "csv" format which I used to be able to. Any ideas?

Hi all,

I was looking at emails (local storage, not on an IMAP server) when I accidentally pressed "K". When I did so, the email was still visible, but the left-most column (which for me is the "Thread" column) showed a red-circle with a horizontal white bar on it. At the bottom of the preview pane, there was a message saying:

"Replies to the thread *EMAIL-SUBJECT-HERE* will not be shown".

I've searched and found that the "K" short-cut is: "Newsgroups: Ignore or Unignore Thread" Source: https://support.mozilla.org/en-US/kb/keyboard-shortcuts-thunderbird

...but obviously, I wasn't in a Newgroup... I was in a regular email account!

The result of this is, the email I accidentally pressed K on has now disappeared. It isn't in the Deleted folder (or anywhere else I can find)... it's just gone.

I've done a little testing since. If I press "K" again before switching to a different, then this toggles the red-circle/white-bar in the Thread column, and the email no longer disappears.

But my question is: Can I get back the email I accidentally press "K" on?

Thanks in advance!

Peter.