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  • Archived

I lost a bunch of subfolders located under my account name - how can I find / recover these?

I have (had) a series of sub-folders I created to save e-mails of friends and family. They were there until yesterday, but when starting my PC (Windows 10) this morning,… (read more)

I have (had) a series of sub-folders I created to save e-mails of friends and family. They were there until yesterday, but when starting my PC (Windows 10) this morning, all the friends folders are gone. Other sub-folders still show, just these friend folders are missing. These folders contain critical e-mails which I need to have access to - how can I find / recover these or maybe just make them visible again?

When I enter one of the friends e-mail in the Thunderbird search pane (at the account view level) I get to see that all the saved e-mails are there - and it even shows on the side pane of the search results the names of the folders that are missing in the e-mail view. So, it looks like the e-mails are still there (somewhere) - but not shown in my TBird view. Hope this helps...

Tx, Irene

Asked by ms.irene 3 years ago

Last reply by christ1 3 years ago

  • Archived

Can't send emails

I have gone through all the steps and still get this. Been like it for a few years. What I do is save in drafts and then send through webmail. Husband who doesn't email m… (read more)

I have gone through all the steps and still get this. Been like it for a few years. What I do is save in drafts and then send through webmail. Husband who doesn't email much can't understand why I haven't found a solution so trying again.

Asked by jasmine2005 1 year ago

Last reply by sfhowes 9 months ago

  • Archived

how to backup and restore multiple profiles

I understand how to backup and restore thunderbird..But when I do restore my account with multiple profiles it shows it one time only when I close the program and reopen … (read more)

I understand how to backup and restore thunderbird..But when I do restore my account with multiple profiles it shows it one time only when I close the program and reopen ony one profile will show with information

Asked by scustalow 2 years ago

Last reply by Toad-Hall 2 years ago

  • Archived

I imported over 6000 emails from Yahoo, they have disappeared from my Inbox.

When I insert a word in the filter or search boxes I can see the old e-mails related to that word, but I cannot open them. The old emails seem to be there but not in my I… (read more)

When I insert a word in the filter or search boxes I can see the old e-mails related to that word, but I cannot open them. The old emails seem to be there but not in my Inbox anymore, and not able to be opened?

Asked by davidwood1951 6 years ago

Last reply by Toad-Hall 6 years ago

  • Archived

I really need AUTOCORRECT for mail on Thunderbird (38.3 on a Mac)

My goal is to get an autocorrect to work in my emails (which are in both French and GB English) so that my 'deja' becomes 'dejà' and my 'cna' becomes 'can'. I have searc… (read more)

My goal is to get an autocorrect to work in my emails (which are in both French and GB English) so that my 'deja' becomes 'dejà' and my 'cna' becomes 'can'.

I have searched and searched and can find nothing which offers me this possibility and without it, I'll have to give up on Thunderbird and go elsewhere - it is REALLY that important for me... so any/all help would be grateful received :-)

For info, yes I have installed British English 'Language pack' and '.. Dictionary, Forked by Pinto' (which is, seemingly, the only one that works with v38.3) as well as the French versions; so yes, I get my red underlines and my spelling suggestions, however I need them to autocorrect as happens in Word or Outlook.

Please and thanks in advance to anyone who can help ! :)

Asked by JWAFrance 5 years ago

Last reply by Matt 5 years ago

  • Archived

Why is my email server not connecting to imap?

Since 20/08/18 I cannot receive or send emails on a setup I have used for many years. The continuous message is "connecting to imap.plus.net", but it is not connecting.… (read more)

Since 20/08/18 I cannot receive or send emails on a setup I have used for many years. The continuous message is "connecting to imap.plus.net", but it is not connecting. Please investigate and help

Asked by apins 2 years ago

Last reply by Toad-Hall 2 years ago

  • Archived

How do I integrate my thunderbird as email client for Pepipost or other SMTP servers?

I want to add SMTP server Pepipost to let me send email/newsletter to our members. How do I setup the SMTP server so that I can send mail. How is this relevant to adding … (read more)

I want to add SMTP server Pepipost to let me send email/newsletter to our members. How do I setup the SMTP server so that I can send mail. How is this relevant to adding an incoming server?

Asked by iskconjaipur 6 months ago

Last reply by sfhowes 6 months ago

  • Archived

why is a special character  inserted into my drafts?

After I save a draft, and then return later to finish it.... I frequently (more times than not) find that Thunderbird has inserted a ton of  characters in the email, al… (read more)

After I save a draft, and then return later to finish it.... I frequently (more times than not) find that Thunderbird has inserted a ton of  characters in the email, all over. Usually at the end of every sentence. Often the are 3 in a row, with spaces between:   Â

My Character Encoding, inbound and outbound: Weatern ISO-8859-1

Any thoughts? Thank you kindly.

Asked by pulaki 6 years ago

Last reply by Mattmozilla 6 years ago

  • Archived

How do I choose font, point size and color for my e-mail signature?

I want to use a signature in Trebuchet font, 12 pt, blue colour. I have tried to do this using all the methods you appear to offer but, when I create an e-mail, none of t… (read more)

I want to use a signature in Trebuchet font, 12 pt, blue colour. I have tried to do this using all the methods you appear to offer but, when I create an e-mail, none of them produce the signature I expect and it always seems to differ in appearance from the main text of the message. It seems impossible to choose the point size and, occasionally, even the font is not available.

I do not understand how to write html script, so this option gives additional problems.

Can you help, please?

Mike

Asked by mike0liver 4 years ago

Last reply by Toad-Hall 4 years ago

  • Archived

BCC emails are not sending. why are my emails with BCC recipients not being sent/received by the BCC recipients?

This feature has worked great for 2 years. I send "mass emails" (under 300 recipients) to our Baseball Membership, and it's always worked fine. This weekend, the BCC's we… (read more)

This feature has worked great for 2 years. I send "mass emails" (under 300 recipients) to our Baseball Membership, and it's always worked fine. This weekend, the BCC's were being emailed. Even when I tried to BCC 1 person, it wouldn't send to BCC, but would to TO: recipients. How do I fix this?

Asked by Baseball Regina 4 years ago

Last reply by lr 4 years ago

  • Archived

can't send an email anymore

Status "koppelen" Voortgang: NOTHING HAPPENS ANYMORE. Since the problem occurs with 2 different computers using Thunderbird I guess the problem lies with Thunderbird. THi… (read more)

Status "koppelen" Voortgang: NOTHING HAPPENS ANYMORE. Since the problem occurs with 2 different computers using Thunderbird I guess the problem lies with Thunderbird. THis has been going on since yesterdag (november 19th)

Asked by driesdhaese 4 years ago

Last reply by Matt 4 years ago

TB Version 78.4 Incompatible with Earthlink ISP EMail Servers or visa versa

Immediately after updating TB to Version 78.4 my email accounts with Earthlink and Comcast ISP's stopped functioning (incoming and outgoing). I have used TB for over 5 ye… (read more)

Immediately after updating TB to Version 78.4 my email accounts with Earthlink and Comcast ISP's stopped functioning (incoming and outgoing). I have used TB for over 5 years and been running IMAP on all my email accounts with previous versions of TB without any issues. After trying fixes found on support forums (i.e. changing config setting security.tls.version.min from 3 to 1) I was able to get my Comcast accounts working but not my Earthlink account (which is my primary account). After 1 1/2 hours with Earthlink Tech support, I was told I needed to reinstall TB with the previous version that worked. For me this is unacceptable. Why use a specific Email client if new versions do'nt work with my ISP's or I need to tweak config files. This should all be transparent to the user. Can anyone help me with fixing my problem. Thanks.

Asked by RDM 1 month ago

Last reply by Wayne Mery 5 days ago

  • Archived

Thunderbird and mailing lists, Replies to topics are sent By the wrong sender

Hi there; I will do what I can with my basic English to explain what's wrong, but I'm posting here because French forum didn't help, nor Bugzilla. So; 1. Everything wa… (read more)

Hi there; I will do what I can with my basic English to explain what's wrong, but I'm posting here because French forum didn't help, nor Bugzilla.

So;

1. Everything was working fine before build #31, the problems started then and has never been solved since. 2. I have several accounts in Thunderbird and Some of my accounts are subscribed to some mailing lists 3. Since V31, When I reply to males from one of these lists, the reply's sender is different from The account the mail was sent to, and I have to change the sender back manually for each reply; This doesn't happen with other mails I receive; I know it sounds crazy, at least for me, but can you help, Thanks.

Asked by jeanphi 4 years ago

Last reply by Matt 4 years ago

  • Archived

Thunderbird inbox not refreshing

The inbox does not refresh when getting new messages. I have the getting new messages setting set to 1 minute. I've tried sending a message to myself and it immediately s… (read more)

The inbox does not refresh when getting new messages. I have the getting new messages setting set to 1 minute. I've tried sending a message to myself and it immediately shows up in the Sent folder but not in the Inbox. The only way I can get the message to appear in the inbox is to shut down Thunderbird and reopen it. What is causing this problem?

Asked by billnicky 3 years ago

Last reply by Matt 3 years ago

  • Archived

Double spaces sent as question marks.

It just started a day or two ago. The double spaces in my sent messages are received by the recipient (including myself) as ??. There is a double question mark for every … (read more)

It just started a day or two ago. The double spaces in my sent messages are received by the recipient (including myself) as ??. There is a double question mark for every additional space.

My encoding has not changed.

I have a Windows 10 desktop, notebook, and 2-in-1 tablet. The problem occurs in messages sent from all 3 computers, and I didn't change anything in any of them.

I can't find anything useful with Google.

HELP!!!

Asked by JeffL 2 years ago

Last reply by RLTWood 2 years ago

  • Archived

I have tried everything I can find to re-instate ny Archive folder, I have Software license numbers and cannot get them to show

I cannot gain access to the Archives,SBD files, almost 1 gig of info there. I am not all that computer savvy so help would be greatly appreciated since I have software l… (read more)

I cannot gain access to the Archives,SBD files, almost 1 gig of info there. I am not all that computer savvy so help would be greatly appreciated since I have software license info there that I need.

Asked by Gregory46 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Trying To Access My Account Settings?

I have two accounts - when I try to access my account settings - Tools - Account Settings - Window for account settings: But, when I click on any of the choices (includi… (read more)

I have two accounts - when I try to access my account settings - Tools - Account Settings - Window for account settings: But, when I click on any of the choices (including my name) I get the following: "Account Wizard - An Account with this name already exists. Please enter a different account name." When I switch profiles and go into my wifes account I am able to access her account settings with no problem.

The rest of my Thunderbird account is working normally.

Any help greatly appreciated.

Asked by SH 6 years ago

Last reply by user01229325 5 years ago

  • Archived

I have Thunderbird on Windows 8.1 and it will not allow me to open an excel spreadsheet from an e-mail.

If I receive an e-mail with an excel attachment on it or an attachment that has 'dat.' at the4 end of it, the attachment won't open when I try to open it. Most frustratin… (read more)

If I receive an e-mail with an excel attachment on it or an attachment that has 'dat.' at the4 end of it, the attachment won't open when I try to open it. Most frustrating.

Asked by jrvisconti 6 years ago

Last reply by Toad-Hall 6 years ago

  • Archived

How can I reach Mozilla tech support for an issue that has not been resolved through any other online option (pre-posted answers, articles, forums, etc.)?

I have an issue that at least one other user posted, yet received no resolution. This is a technical issue that may be a Thunderbird error. Need to hear from Thunderbird/… (read more)

I have an issue that at least one other user posted, yet received no resolution. This is a technical issue that may be a Thunderbird error. Need to hear from Thunderbird/Mozilla directly.

Thank you

Asked by KatrinaW 5 years ago

Last reply by Matt 5 years ago