Thunderbird Support Forum

Two methods were given on this Support about copying files&folders over the ones set up by Thunderbird. I followed the instructions to the letter (I printed them out to make sure).

Thunderbird opens but starts off asking me if I want to set up a new email address. If all my settings are in the Profile folder, then new mail would be downloaded into Thunderbird, but there is nothing whatever arriving. When I tried to write an email it said something like If you want to send an email you have to set up an account!! (I have not been able to send or receive emails for days)

I tried again and an email appeared, I could put in an address, subject, but would not allow me to put a message in the body, and the Send was greyed out.

Greetings...

On Oct 27 2017 my primary Gmail account ceased to be recognized via login from Thunderbird. I have used this system of downloading Gmail from Thunderbird quite successfully for about 15 years.

I have a simultaneous help blog going at Gmail pertaining to things which may have changed on their end... https://productforums.google.com/forum/#!msg/gmail/NiuP2uzzy6k/trzq9Ix4CwAJ

so let's focus on Thunderbird here, OK?

I have noticed that although I changed my username in incoming server settings from MYNAME to MYNAME@gmail.com - that when I check the saved passwords option it continues to list my username as MYNAME without the @gmail.com - but updates the password. Gmail now requires the full email address as the username and I am concerned that Thunderbird is retrieving the older shorter username from some system file and will not update to the new username.

This may be the cause of the continuing login failure at Gmail, who continue to tighten security.

To save us all time, yes, the outgoing SMTP server still works and I can send mail from Thunderbird through the Gmail server.

Any ideas how I can go into a system file and force the change to be permanent? - Or something?

Thank you greg

Every Label like "Ebay" is whited out. No pictures. very blocked out email only words. almost everything is marked spam even from people in my address folder or companies like Ebay.

When you update from 68.6.0 to 68.7.0 on a Mac it fails to complete. You then get a message telling you to download a fresh copy of 68.7.0 you, who wants to lose everything?

This should surely just update without being forced to lose everything?

My computer just has been updated to Windows 10. Unfortunately, Mozilla Thunderbird is no longer working, even after having re-installed it. A bug perhaps? It keeps on freezing after not even a minute. Can't even check emails which is quite annoying.

The following folders have disappeared, "Sent", "Drafts" and three folders that I have created for specific contacts. Also. if I delete an email, and then go to the deleted folder, the folder is empty, so ther is no way to recover an email that was deleted by accident.

This is a recurring problem that I have previously recovered from by running "KLS Mail Backup", , then uninstalling and reinstalling "Thunderbird". When I have done this in the past, all the missing folders have reappeared intact with all of the missing content. The re-installed system runs perfectly for several weeks (nine weeks since I reinstalled the current version) and then the folders disappear again. Does anyone have any idea's about a permanent fix. Dont really want the hassle of finding another "Unknown" email system but have about had it with the unpredictable behaviour of Thunderbird.

I was using two add-ons that were very critical to my work and now they are not compatible with68.3.1 (64-bit) which it automatically updated to when I rebooted my computer. How can I revert back to an earlier version that accepts those add-ons.

Also, how do I ensure that it does not automatically update again??

Windows 10 (64 bit) Thunderbird 60.0b7 (64 bit) Just had an automatic Thunderbird email update. There was an "Option" to insure that my sent email was received at the required location. You would send a "ping" informing you, - Email received - Email "not" received When it comes to very important email's, this tool was a great asset. Why was this very important (secure) "Option" removed? Thanks

My wife and I both use Thunderbird ver. 60.5.1 (32 bit) on our Windows 10 computers. We also both use Spectrum's POP mail server. Two days back my wife said that emails deleted from the Thunderbird inbox are not in the Trash folder; in fact, the trash folder is empty. I confirmed that deleted emails are not going to Trash.

I saw a recommendation to delete the Trash.msf folder in her profile with Tbird closed and then reopen it. This did not work. The Trash.msf folder was not recreated.

What to do next? Thanks

I would like to increase the line spacing (horizontal spacing) between the sender from subject date .... area.

I find everything is a bit too close to each other and I get a text overload. I have tried reducing the font size but that is not what I am after. I basically want to double the current spacing.

See image attached...

Hope that makes sense.

Thank you.

Will

bold textNumerous users at NUMEROUS Times have all requested Mozilla Fix Thunderbird so it works like A. It used to, B. what OTHER mail programs STILL do, and C. Is a fact of life on our SmartPhones!!!

We get Live URL Links on our iPhones, AND automatically downloaded CONTENT on our iPhones, but NOT in Thunderbird..... Not even as an option! Mozilla decided they're going to "protect" you. and by golly they will, whether you like it or not. Mozilla will not even acknowledge the issue. It must be nice to produce a product an then let not support it, just sit back let everyone out there help each other.

when i try to reinstall using an older version I am currently. using 68.12.1 and itried reinstalling because windows said there is no app associated with this. i tried reinstalling 68.12.1 and i got the following message and lost my addresses and contacts. i also get this message see attachment. i do not want the newer version. how do i reinstall this version and not have to start from scratch

My primary Thunderbird usage remains on my Windows 7 computers. Until recently, I needed only to copy the email files of PROFILES over to my Windows 10 computers for the Windows 10 version of Thunderbird to continue working. The last several updates of Thunderbird have botched that straight forward procedure so that when I copy the PROFILES over to Windows 10 after an update on Windows 7, the Windows 10 version tells me that it flatly refuses to work. Only by then copying the entirety of the Mozilla Thunderbird directory from Program Files (x86) is the Windows 10 version then willing to proceed to function at all. Even then, it demands that I REINSTALL my essential "Manually Sort Folders" function each and every time that I have replaced the PROFILES files. Is there any cure for this messiness other than (1) copying Mozilla Thunderbird directory from Program Files after each nonsense "update" along with the PROFILES #OR# (2) refusing to allow updates to my primary Windows 7 installation of Thunderbird. I don't know what, if anything relevant, I might be missing by refusing to allow updates but the expansion of time and energy for maintaining a functional Thunderbird installation on Windows 10 (without allowing it to gather new emails that aren't in my Windows 7 version by allowing it access to the Internet). But forcing updates across multiple systems is a problematic procedure unless it is done on a "forgiving" basis not currently extant.

My password is valid because I can access my email via the verizon-yahoo web. However, TB suddenly stopped accepting the password. I get the following error message:

Sending of password for user jsaklas@verizon.net did not succeed. Mail server incoming.yahoo.verizon.net responded: Server error - Please try again later. OS: Windows10 Server is : POP Mail Server: incoming.yahoo.verizon.net Conn.Sec: SSL/TLS Auth meth: Normal password

There are NO saved passwords in the Saved Logins window in the Options - Security page.

I've changed email hosts (while keeping same address), and in Thunderbird, created two addresses/accounts- one with my old host (hostbaby) and one with my new (dreamhost). I've been able to download all my emails from the hostbaby web mail into my Thunderbird inbox (the hostbaby settings account), but none of the folders download. I've tried many ways of transferring folders, with te4ch support from hostbaby, no luck. Then tried some online instructions, no luck. Any advice?

I have Thunderbird Version 45.8.0 where after composing a message when I click Send, the message disappears nicely from the screen and the message is off.

However on the latest version 52.1.1 (32-bit) when I do the same action, Click to Send.. the message stays on the screen for a while and I have to wait for it to disappear before I can do something else.

Is this a case of different versions or is there a tweak in the new version that I can set up in order for the Send function to behave the same way as the older version?

It is getting quite annoying sitting and looking at the screen for the message to disappear after clicking Send.

Thank you for your help.

I've been using Thunderbird with AOL. I created a new profile to use with Mail.com.

The Mail.com one has made it so that I can't send emails from Thunderbird, only from the browser. I've worked with their tech reps. All of the settings are in order.

Now I received a variation of the Mail.com error message with my AOL profile:

"An error occurred while sending mail. The mail server responded: Request failed; Mailbox unavailable. Please check the message and try again."

The support forum covered this topic once, I see, but without a satisfactory response: https://support.mozilla.org/en-US/questions/1169271

(Nevertheless, there was one suggestion that was a little different than my settings -- as the problem-solver kindly explained in this attached image: https://prod-cdn.sumo.mozilla.net/uploads/images/2017-07-31-08-19-37-140f14.png -- the idea was to add a different "Description" name in the "SMTP Server" window. That did not help.)

The only other place this topic was covered that I could find was in another forum, and I thought I hit the jackpot: https://forums.att.com/t5/AT-T-Internet-Email-Security/Unable-to-send-mail-in-Thunderbird/m-p/5403198#M31891

"Try recreating the password again. Open TB's preferences, security, passwords tab, saved logins. Click on the entry for (EXAMPLE: smtp://outbound.att.net) and remove it. The next send attempt will prompt you for the password. Enter it and be sure to click the checkbox to update the password manager. See if you can send now."

In my version of Thunderbird, the pathway was TOOLS > OPTIONS > SECURITY> PASSWORDS> SAVED PASSWORDS. I followed the rest of the directions, and the problem remains.

If anyone has ideas, I would appreciate them.

As we all know, when it comes to computer problems, sometimes the problem resolves itself. Probably I will be able to send the AOL mails through Thunderbird again, after waiting a while. (I don't understand why the problem started with AOL, however.) Yet the "Mail.com" profile has always provided a roadblock to sending emails.

Only briefly, after setting up the Mail.com account, and the after repeated attempts of deleting the account and setting it back up again, was I able to send a couple of emails. Then I kept getting hit with the "mailbox unavailable" notification.

To eliminate possibilities, in the Mozilla Support page, Moderator Matt had written:

"That is a server error. so we are left with only a couple of options. 1. The settings a wrong. 2. Your anti virus or other software is messing with the connection. 3. The server is actually having issues."

In my case:

1. The settings are 100% correct 2. The anti-virus has never offered problems with the AOL account. I tried disabling (Avast) anyway, and it made no difference 3. I suspect the server may be having issues as I've written, as probably the AOL profile will start working again. On the other hand, the Mail.com profile has always presented a problem, so it's not the server. (I am able to send, again, emails through the browser method of Mail.com.)

My Thunderbird version is 60.6.1; I was surprised to read the "(32-bit)" notation, because I don't understand why I wouldn't have installed the correct 64-bit version. Could that have anything to do with it? I can't imagine so, because, again, everything with the AOL profile had been working well for a long enough time. (If I have to reinstall, I am worried that all of the stored emails/folders/information may not return.)

Thank you very much.

.

All 52.+ updates since June have all failed, crashed and sent "reports" no replies/responses questions have been received to date. Running Windows 10

Model #: h8-1380t Product #: B4J27AV#ABA Serial #: 2MD30605M8 Software Build #: 12NA2RCW602#SABA#DABA Service ID #: 022-513 PCBRAND: HP

Microsoft Windows Version 1703 (OS Build 15063.540) Windows 10 Pro operating system

I will respond and help test,

Sincerely John Hutchins