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  • Archived

Upgraded to TB 78.0 - no colored folders under Local Folders and Composition/View Panes are dark.

Hi all - Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things: Issue 1 - All of the mail folder icons are no longer yellow. Just a stark white … (read more)

Hi all -

Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things:

Issue 1 -

All of the mail folder icons are no longer yellow. Just a stark white with a black edge. I attached an Image of the issue for review.

Issue 2 -

My Message Composition Pane is dark with white letters and most incoming text mail is the same.

I do have some dark colors set up under PC Settings -> Personalization but everything was working perfectly prior to this new release.

I attached Images of the issue for review. Note the "dark haze" over the HTML email.

No add-ons are enabled!

Any help appreciated! Kind of urgent to me.

TIA :)

Asked by Compumind 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Slow scrolling of account pane on thunderbird 91 and 92b1 [win10]

Hello, I am facing a weird issue with my Thunderbird installation. When I am moving up and down my mouse on the account pane on the right of Thunderbird, the app gets slo… (read more)

Hello,

I am facing a weird issue with my Thunderbird installation. When I am moving up and down my mouse on the account pane on the right of Thunderbird, the app gets slow and increases cpu usage to 80%+. I have tried disabling indexing and hardware acceleration but these didn't solve the issue. I also installed 92b1 version but the problem continues. On the 78th version there was no issue like this. Here I have attached a gif to represent the problem.


PS.: If you see a 50%+ on the utilization on the taskbar on the beginning it is because I was running a gif recorder to make the above animation. It usually runs between 20 - 30 % but when I am trying to select an account to thunderbird it jumps to 89%.

Asked by Antonios Ntib (und3rd06012) 10 months ago

Last reply by Fabián Rodríguez 8 months ago

  • Archived

Migrating to new computer

I have followed the instructions located here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer but still cannot get my new computer to acces… (read more)

I have followed the instructions located here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

but still cannot get my new computer to access my email accounts.

Apparently I have missed something with the profile or the proper path for it but I cannot figure out what it is.

Is there another step to take to complete the migration?

Asked by Milton's Firefox 1 year ago

Last reply by sfhowes 11 months ago

  • Archived

550 5.7.1 Authentication is required

bold textI keep getting a "550 5.7.1 Authentication is required" when I try to send an email. It has worked for years, now all of a sudden it isn't working. … (read more)

bold textI keep getting a "550 5.7.1 Authentication is required" when I try to send an email. It has worked for years, now all of a sudden it isn't working.

Asked by ghahn1 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

After update to 78 Thunderbird no longer receives mail

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to t… (read more)

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to the IMAP server but then gets to "checking mail server capabilities" and hangs with the spinning circle indefinitely.

I have not done anything to Thunderbird, I just let it install the update. I did not install updates to any other program on my PC. I'm running Windows 10 on a laptop that is about 4 months old. Thunderbird worked absolutely fine before the 78 update.

I am not experiencing any connection issues or problems with any other running programs.

I have tried the following fixes already: 1. Checking my account configuration and confirming it is correct with my email provider. I have the correct ports listed and correct server names. 2. Changing the timeout setting from 100 to 2000. 3. I am able to access my email on my provider's Web interface so this isn't a password issue. There is no CAPTCHA required either. 4. I checked my anti-virus/anti-malware program (Kapersky). Thunderbird and Mozilla are both listed in the "allowed apps" list. I tried removing them both and re-adding, as well as searching for other variations of Mozilla/Thunderbird to add. I also tried Kapersky's "refresh" function. 5. I tried restarting my computer. 6. I tried rebooting my wireless Internet connection. 7. I tried using Thunderbird's "start in safe mode with apps disabled" function. 8. I tried re-installing 78. 9. I tried clearing caches and cleaning with CC Cleaner.

Nothing has worked. Something in the 78.0.1 update has messed things up. Thank you for looking into this.

Asked by anonpleaseanon 1 year ago

Last reply by ariane3 1 year ago

  • Archived

Address books in sync

I have Thunderbird installed on 2 different machines. Keeping the messages in sync is no problem as they both use IMAP. However I would also like to keep the contacts in… (read more)

I have Thunderbird installed on 2 different machines. Keeping the messages in sync is no problem as they both use IMAP. However I would also like to keep the contacts in the address books in sync too.

Is there a way to do this?

Thanks

Asked by AZBigDog 1 year ago

Last reply by Geo 1 year ago

  • Archived

Automatically forward email from a particular sender

I would like to be able to automatically forward all email received from a specified sender but cannot figure out how to do this. I can only forward emails one at a time … (read more)

I would like to be able to automatically forward all email received from a specified sender but cannot figure out how to do this. I can only forward emails one at a time and even then it must be done manually.

Asked by jim186 1 year ago

Last reply by atlanticsurfer 1 year ago

How to back up local folders in Thunderbird?

I'm looking for the easiest way to back up my local Thunderbird folders. From what I've read, the would be to back up the entire contents of my current Profile folder, as… (read more)

I'm looking for the easiest way to back up my local Thunderbird folders. From what I've read, the would be to back up the entire contents of my current Profile folder, as designated in the Application Basics section of the Troubleshooting Information. I recently lost years of emails I had stored in my local folders, but had not properly backed up. I have 2 accounts set up in Thunderbird, would the Profile help me restore both accounts? Any further recommendations would be much appreciated. John Freeman

Asked by johnd_freeman 5 months ago

Last reply by sfhowes 5 months ago

  • Archived

Setting up multiple outgoing smtp servers

We have multiple email accounts on an email hosting service. Now using Thunderbird 91.0.3, it doesn't seem to like multiple outgoing servers. TB wants to keep using the p… (read more)

We have multiple email accounts on an email hosting service. Now using Thunderbird 91.0.3, it doesn't seem to like multiple outgoing servers. TB wants to keep using the previous email name(s) outgoing, i.e. "me@mydomain.com" for the next entry. So even though I add an smtp server "you@mydomain.com" TB will automatically make it "me@mydomain. Then in the recipients email, it will show the correct sender email addy, but under correspondents it has the wrong info.

Asked by dave263 10 months ago

Last reply by rebekkah249 8 months ago

  • Archived

Is there a Thunderbird tech support phone number I can call?

Is there a Thunderbird tech support phone number I can call? Thunderbird suddenly won't send email today and my life is shut down. My email provider tells me it a Thunde… (read more)

Is there a Thunderbird tech support phone number I can call?

Thunderbird suddenly won't send email today and my life is shut down. My email provider tells me it a Thunderbird problem. I'm desperate. Please help.

Asked by tedhine 1 year ago

Last reply by Daniel Foley 7 months ago

  • Archived

Migrate emails from Microsoft Live Mail app to Thunderbird in Windows 10

My PC has just been updated (a forced Microsoft process) to Windows 10, meaning I can no longer send/receive emails in Microsoft Essentials Live Mail from my BT.com accou… (read more)

My PC has just been updated (a forced Microsoft process) to Windows 10, meaning I can no longer send/receive emails in Microsoft Essentials Live Mail from my BT.com account. I have stored a lot of important emails in Live Mail (no longer on the server). Does Thunderbird run in Windows 10? Can I export email accounts from Live Mail to Thunderbird? Can I export the archived emails from Live Mail to Thunderbird?

Asked by philknight01 1 year ago

Last reply by sfhowes 1 year ago

cant send emails

hi i have setup my email account and can receive emails but cant send emails, i have set thunderbird to the settings of my provider but it still doesnt work, i have suppl… (read more)

hi i have setup my email account and can receive emails but cant send emails, i have set thunderbird to the settings of my provider but it still doesnt work, i have supplied 2 screen shots of the settings in thunderbird and the tpg settings so it may help you out. i have tried different password settings but nothing is working

Asked by philipdk 4 months ago

Last reply by myspurs 2 months ago

  • Archived

Recover Thunderbird Local Folder

How to recover "Local Folder" Hi, It is the second time that the following happens to me: I updated Thunderbird 68 to 78 and all my datas are lost, especially e-mails, ca… (read more)

How to recover "Local Folder"

Hi,

It is the second time that the following happens to me: I updated Thunderbird 68 to 78 and all my datas are lost, especially e-mails, calendars and local folders.

I do not worry about my e-mail (which are on the provider's server Imap), or my calendars (which are on my phone), but I really worry about my local folders, as I do not have any back-up of the e-mails located in this folder.

Could you please help me to recover the local folder and all the e-mails in it?

Thanks.

Asked by Prince of Persepolis 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

after Thunderbird 91 CANNOT SEND EMAIL

installed Thunderbird 91. Everthing worked fine until then. NOW CANNOT SEND EMAILS IN ANY OF THREE ACCOUNTS. Definitely recommend avoiding this update. Have removed a… (read more)

installed Thunderbird 91. Everthing worked fine until then. NOW CANNOT SEND EMAILS IN ANY OF THREE ACCOUNTS. Definitely recommend avoiding this update. Have removed and reinstalled accounts to no avail. Can receive email but very slow in opening emails. Note no config editor in tools menu in version 91.

Asked by Andy 9 months ago

Last reply by JasWom 8 months ago

  • Archived

Can't signin into GMAIL account on Thunderbird

I use Thunderbird 78.8.0 and Firefox 86.0 build3 I changed my gmail password in FF and can use gmail in an FF tab but TB login fails with new or old gmail password. I rec… (read more)

I use Thunderbird 78.8.0 and Firefox 86.0 build3

I changed my gmail password in FF and can use gmail in an FF tab but TB login fails with new or old gmail password. I recently changed Thunderbird security from 0Auth2 to 'normal password'. I tried removing my account from TB and adding back - it still fails. What did I do wrong?

Thanks in advance for any help.

Asked by david.bergamini 1 year ago

Last reply by Matt 1 year ago