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  • Archived

Thunderbird crashes and will not start, window turns black. Must use Task manager to close. @ mozilla::mailnews::MsgDBReporter::CollectReports and OOM | small

Thunderbird unexpectedly crashed several times for no understandable reason, spanning two separate updates to thunderbird. Automatic crash reports were observed being se… (read more)

Thunderbird unexpectedly crashed several times for no understandable reason, spanning two separate updates to thunderbird. Automatic crash reports were observed being sent during the shut down process. Obviously the crash reports were never acted on because the crashes continued intermittently, until the point where the screen "froze" and no keystrokes or mouse clicks could close the program.

Using Ctrl. Alt. Dele. to open Task Manager to force "end process" on thunderbird.exe, was the only option to close thunderbird, NOW IT IS 100% Crashed.

The only thing that happens when I try to start thunderbird is that the screen starts to display small black rectangles and wherever I click the screen, it creates new black rectangles, eventually the entire thunderbird window turns black, and I cannot move it nor mimize it nor close it with any normal mouse action.

This problem started when I was connected to the internet via an extremely high speed broadband cable and I was the ONLY user on my home private network.

I am having no problems with any other software or the operating system on my Dell laptop using Windows 7.

I have emptied trash and junk folders in Thunderbird and greatly reduced the number of messages in all of my local folders. NOTHING HELPS

I have been afraid to uninstall thunderbird and re-install in fear that I might lose all my thunderbird data files. I have not done ANYTHING ELSE to try to fix this.

URGENTLY NEED ADVICE AND INSTRUCTION.

Asked by DaddyClark 2 years ago

Last reply by Toad-Hall 2 years ago

  • Archived

I have some bug issues with T'bird. I would like to uninstall T'bird and Lightning but keep my emails & cal. data. Then reinstall keeping old data.

I'm currently running a beta Thunderbird. I have to reboot each time I want to get my mail. It also asks for my password fairly often. And when it won't load my email I… (read more)

I'm currently running a beta Thunderbird. I have to reboot each time I want to get my mail. It also asks for my password fairly often. And when it won't load my email I also can't read some of my emails. I would like to uninstall and then reinstall thunderbird and Lightning but dont want to lose my email and calendar entries I am running Thunderbird Version 60.0beta, first offered to channel users on March 26, 2018

Asked by pepperpepper 2 years ago

Last reply by christ1 1 year ago

  • Archived

Thunderbird 60 crashes replying to emails (macOS 10.13 High Sierra) WORKS with Mac in safe mode. No crash report generated

Hi there, Since upgrading to Thunderbird 60 it crashes nearly every time I reply to an email. I have to reopen it 15-20 times a day. -No crash reports are generated, at a… (read more)

Hi there,

Since upgrading to Thunderbird 60 it crashes nearly every time I reply to an email. I have to reopen it 15-20 times a day.

-No crash reports are generated, at all. -Restart with add ons disabled doesn't solve the problem. -Disabling email signature doesn't solve the problem.

Previous versions of Thunderbird worked without issue, so it's certainly a problem that has arisen with the new version.

Is there perhaps a fix due for this soon? I know I am not alone, colleagues all experience the same issue.

Help! Thank you :)

Asked by stask7 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

Suddenly and regularly can't send messages - but restart and all works fine - why?

I've been using Thunderbird for many years. I haven't changed anything but over the past few days it seems to randomly decide it doesn't want to send a message. When I t… (read more)

I've been using Thunderbird for many years. I haven't changed anything but over the past few days it seems to randomly decide it doesn't want to send a message. When I type in the password to send, it tells me it's incorrect (it isn't) and the only way to get it to send is to restart Thunderbird, and then all works fine again.

Any ideas why it has started to do this and how I can fix it?

Thanks!

Asked by beanwalls 1 year ago

Last reply by Kristine 1 year ago

  • Archived

Thunderbird 60.8.0 crashing sending mail on Mac OS 10.14.3

I'm reporting this issue with my current version of Thunderbird and Mac OS, which are the latest versions available, but it also applies to previous versions. The bug ha… (read more)

I'm reporting this issue with my current version of Thunderbird and Mac OS, which are the latest versions available, but it also applies to previous versions.

The bug has been there for months, but I can't say precisely for how long, maybe 7 months.

Versions: Thunderbird 60.8.0, Mac OS 10.14.3

Behavior: multiple times a day, when sending an email with the main Thunderbird window minimized, the app just crashes.

What happens: the mail is sent correctly, the mail window closes, but then I'm unable to restore Thunderbird main window (clicking with the right mouse on the icon it says that it's not working correctly... when I manage to restore it, it's all greyed out, showing the Apple spinning wheel, and I have to force the exit).

I have no Mozilla Crash Reports, because it doesn't ever shows up.

I have captured a Spindump (2,7 mb), if it can be useful.

Thanks, Roberto

Asked by Stormvision 1 year ago

Last reply by Toad-Hall 11 months ago

  • Archived

I need to send emails to 150 at a time, too many recipients comes back.

I am a Commander in the USCGAUX and need to send information to my Division Members. The email list I have is about 150 in number. When i send an email to the group, it w… (read more)

I am a Commander in the USCGAUX and need to send information to my Division Members. The email list I have is about 150 in number. When i send an email to the group, it will not send and a message comes up saying to many recipients. Is there a way to reset the system to allow me to send 150+ emails and where do I find the fix?

Asked by mmulvey 5 years ago

Last reply by MaxineKL 5 years ago

  • Archived

wrapping does not work on TB 38.5; I have lost 4 hours on this - please help

prior to updating, to 38.5 when typing an email, the text would auto rap; now it does not. I downloaded another TB - still same thing. Please help, I use W 7 Rob Leigh … (read more)

prior to updating, to 38.5 when typing an email, the text would auto rap; now it does not. I downloaded another TB - still same thing.

Please help, I use W 7

Rob Leigh

Asked by RobAnn 4 years ago

Last reply by Wayne Mery 4 years ago

  • Archived

All of a sudden, time stamp for emails is 20 hours off ... (also POP accounts requiring IMAP for authentication)

All of a sudden, the time stamp for my emails is 20 hours off ... Also some of my POP accounts now require me to reconfigure them as IMAP for authentication. PROBLEM 1 A… (read more)

All of a sudden, the time stamp for my emails is 20 hours off ... Also some of my POP accounts now require me to reconfigure them as IMAP for authentication.

PROBLEM 1 All of a sudden, the time stamp for all of my emails is 20 hours behind. I POP several accounts into Thunderbird including hotmail, gmail, yahoo, and a personal domain. Sometime within the last week or so, the time stamp on all of my emails (both sending and receiving) is showing 20 hours behind for all accounts. I have verified that the emails' time stamps are showing correctly in their native email clients (i.e. hotmail on outlook.com etc) as well as on my phone. The time settings on my Mac are correct. So it seems obvious that it's a VIEW feature in Thunderbird that has somehow corrupted. Anyone got any ideas on how to correct this?

PROBLEM 2 It's been documented several times from other users experiencing the same difficulties but all of a sudden several of my accounts that are POPped into Thunderbird will not authenticate (even though I can log into them via my web browser). I discovered through troubleshooting that they will authenticate as IMAP but not POP. They used to be POP accounts. What puzzles me is that some of my similar accounts still work as POP accounts (for example, I have one account with a Live.com domain that POPs and the other one required reconfiguration as IMAP). Any idea what changed? I would prefer to have them all set up as POP accounts. (btw...all accounts allow a POP setup on my android phone)

Thank you so much for any insight you can lend!

Asked by ixlatall 4 years ago

Last reply by Matt 4 years ago

  • Archived

Why is thunderbird so slow and keeps not responding?

Takes ages to go through emails as thunderbird is continually not responding and is slow. opening and or deleting creates the same problem with message that thunderbird … (read more)

Takes ages to go through emails as thunderbird is continually not responding and is slow. opening and or deleting creates the same problem with message that thunderbird is not responding.

Asked by Weedall 3 years ago

Last reply by Matt 3 years ago

  • Archived

Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.xxxxxx.ca for an unknown reason. Please verify that your Out

I am getting this everytime I try sending email. I am on macbook pro. "Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.xxxx… (read more)

I am getting this everytime I try sending email. I am on macbook pro.

"Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.xxxxx.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again."

Having the same problem with other domain servers too. Also incoming emails are not getting delivered to my inbox. Till yesterday it was all fine. I reinstalled thunderbird (version 52.1.0) , but still having the same issues.

Asked by simpleyblack 3 years ago

Last reply by Wayne Mery 3 years ago

  • Archived

Thunderbird types very slowly, if at all in messages. Safe-mode works normally. Mac (52.3.0)

Thunderbird for Mac (52.3.0) has been typing extremely slowly for the past 3 weeks. It can take minutes for the cursor and letters to appear. When Thunderbird is in safe-… (read more)

Thunderbird for Mac (52.3.0) has been typing extremely slowly for the past 3 weeks. It can take minutes for the cursor and letters to appear. When Thunderbird is in safe-mode it works normally. Thunderbird is up to date. Can anyone help please?

Asked by unakite 3 years ago

Last reply by Wayne Mery 3 years ago

  • Archived

Why is my connection to outgoing server (SMTP) timing out?

For the past several days, I've received the "Send Message Error" about the "The message could not be sent because the connection to Outgoing server (SMTP) ... timed out.… (read more)

For the past several days, I've received the "Send Message Error" about the "The message could not be sent because the connection to Outgoing server (SMTP) ... timed out. Try again." (I can try again all day, but the problem persists.)

This happens only when replying to or trying to forward a longer message (particularly one with images or attachments, apparently). I have no trouble sending a simple text message of a few words. And all incoming messages, or whatever size or complexity, are arriving just fine.

I haven't made any changes to SMTP (or any other settings) in recent days. I use Bitdefender, but I have it set to only scan incoming messages. I'm using Thunderbird 60.7.1 (just updated today, but problem existed with 60.7.0) on a Windows 7 computer.

This is a big problem. Any advice would be welcomed.

Asked by K in NC 1 year ago

Last reply by Matt 1 year ago

  • Archived

TBird won't recognise usual password to Open the app. How to fix? MacOS Sierra 10.12.4

I can't use TBIRD since I can't get my usual App p'word recognised. So App won't open! "Password required Please enter master password" [ Box ] (Password not recognise… (read more)

I can't use TBIRD since I can't get my usual App p'word recognised. So App won't open! "Password required Please enter master password" [ Box ] (Password not recognised ..) STUMPED! How to fix? Any solutions? (HELP) Thanks, Denis of Oz (tralia)

Asked by DenisofOz 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

archived messages gone

I've archived my messages for 2018, but now looking at the archive folder for that year, I see that most of the messages are missing. I have two messages from April, but… (read more)

I've archived my messages for 2018, but now looking at the archive folder for that year, I see that most of the messages are missing. I have two messages from April, but nothing before then. After those two the archive picks up in October to the end of the year? Where are the other messages for 2018?

thanks,

Asked by kaufmanauthor 10 months ago

Last reply by Toad-Hall 8 months ago

  • Archived

Why does Thunderbird delete messages from my POP account Trash folder?

Windows 7 Home Premium 64-bit Thunderbird 60.9.0 (32-bit) POP account at gmail Why does Thunderbird delete messages from my POP account Trash folder? Occasionally, I disc… (read more)

Windows 7 Home Premium 64-bit Thunderbird 60.9.0 (32-bit) POP account at gmail

Why does Thunderbird delete messages from my POP account Trash folder?

Occasionally, I discover messages are gone from the Trash folder. I keep deleted messages for six months. Today, I discovered all messages older than six days are gone. Perhaps Thunderbird emptied Trash six days ago, but I didn't notice then

Retention is "Don't delete any messages". "Empty Trash on Exit" is not checked.

Asked by plowmail 11 months ago

Last reply by Beno 7 months ago

  • Archived

What causes this error? "Failed to read 'quotaExceeded' from chrome://gdata-provider/locale/gdata.properties"

I'm currently running the latest version of Thunderbird with Lightning to utilise my google calendar, since last night, I've been receiving this error message: "Failed to… (read more)

I'm currently running the latest version of Thunderbird with Lightning to utilise my google calendar, since last night, I've been receiving this error message:

"Failed to read 'quotaExceeded' from chrome://gdata-provider/locale/gdata.properties"

What is this error, what causes it and how do I fix it?

Asked by jiraiya125 5 years ago

Last reply by Matt 5 years ago

  • Archived

How can I make Thunderbird 31.4.0 always open with Inbox? The add-on "select Inbox" does not always work!

Starting with TB 31.2 - some four months ago - I have not been able to open TB to the Inbox. I downloaded the "Select INbox" add on many times (and disabled/removed as ma… (read more)

Starting with TB 31.2 - some four months ago - I have not been able to open TB to the Inbox. I downloaded the "Select INbox" add on many times (and disabled/removed as many times) but it does not work consistently. When it does finally work I have no idea why. And then the next time, it doesn't work again!

Asked by Nellie15 5 years ago

Last reply by Toad-Hall 5 years ago

  • Archived

How can I view picutres in the email in which they are embedded?

Are there settings to allow me to view pictures in the email in which they are imbedded? I am not referring to attachments. At present the email has a section with what a… (read more)

Are there settings to allow me to view pictures in the email in which they are imbedded? I am not referring to attachments. At present the email has a section with what appears to be broken links but with captions in the first part of the email. Then after those, further down, are pictures but with no captions.

Asked by jillmcl 5 years ago

Last reply by Gnospen 5 years ago

  • Archived

Thunderbird (38.2.0, then 38.3.0) hangs/freezes often, up to several minutes long, windows 10 64bit, recent, clean install. safe mode

I am on a brand new fresh install of Windows 10 Home (10.0.10240 Build 10240). New machine only a few weeks old with SSD system drive. Intel Core i5-6600K @ 3.5GHz. BIOS … (read more)

I am on a brand new fresh install of Windows 10 Home (10.0.10240 Build 10240). New machine only a few weeks old with SSD system drive. Intel Core i5-6600K @ 3.5GHz. BIOS AMI F2, 2/72/2025.

Everything else runs fine. No other identifiable problems on this clean new install and machine.

I am on the release update channel for Thunderbird. Version 38.2.0, just upgraded to a new version while getting this thing posted. No relief from the upgrade, which I can't see at the moment because Thunderbird is hanging as I write. It just came back, I clicked the hamburger to see what version, and it started hanging again before I could get the answer. OK, it came back again. 38.3.0.

I do not have any product from Norton, Symantec, nor McAfee. I have MalwareBytes Antimalware Premium and Panda Free Antivirus. The problems with Thunderbird started before I installed Panda Free Antivirus.

Freezes ('not responding') / hangs are frequent and generally several minutes in duration. I may only get a few seconds of activity before the next freeze.

I added Thunderbird to the windows firewall approved programs list. No help. I added Thunderbird to the exclusion lists for malwarebytes and panda. No change.

I work remotely so email is my lifeline. I have installed another email client and will soon uninstall Thunderbird. I've used Thunderbird for some years now - at least a decade, probably more. So I am not new to this.

Current add-ons - .vcs support 0.6.4; configdate 0.75; lightning 4.0.2.1; lookout 1.2.13; smile fixer 1.4.1; Sticky Password Autofill Engine 8.0.4.34.

Trying safe mode right now. It has run for about 3 minutes straight from startup time, which is pretty good compared with recent difficulties. I'll post an update in a bit.

Update: went maybe 10 minutes without trouble in safe mode. So I went back into normal mode and disabled several of my add-ons - .vcs support 0.6.4, configdate 0.7.5, lookout 1.2.13, and smiley fixer 1.4.1. After a few minutes it has hung/frozen again, so it must be sticky password autofill engine 8.0.4.34 or Lightning 4.0.2.1, I guess.

Update 2: disabled sticky password autofill engine. Thunderbird still hanging. Must be lightning. Will disable and restart.

Update 3: disabled lightning. It went a good long time - perhaps 15 minutes - but is finally hanging/frozen. I guess I'll go back to safe mode, which seems to be quite similar to what I've done already (disabling all add-ons). Should have the same result as manually disabling all the add-ons, but maybe not!

Update 4: operated for some time in safe mode, but it is hanging / frozen / unresponsive again. I'm open to suggestion. Opera Mail, or just about anything else, is looking pretty good.

Yishmeray

Asked by yishmeray 4 years ago

Last reply by Wayne Mery 4 years ago