Thunderbird Community Forum

I use an AOL email account and Thunderbird on my Mac. In Thunderbird, the junk mail folder - which AOL call "Bulk Mail" for some reason - has moved to the Trash folder and I can't get it out. It's a Thunderbird problem - if I go onto my account at AOL.com, everything is normal. How do I get it out? I've tried cutting and pasting it, creating a new folder...nothing seems to work. I don't want to empty the trash in case I no longer have a junk folder at all

I get a message like this every time I start Thunderbird. The topic came up last year but the conclusion was along the lines of "...this problem will be fixed in version 128" but it was never clear whether or not the User followed Mozilla's support replies or what they had to do to clear the email message from Thunderbird. .....Well I'm running version 128.1.1esr and the problem still exists.

My questions:

1. What is Thunderbird trying to do? Compact individual email files? Compae from ct the whole Thunderbird Profiles folder?

2. Is the problem the size of the Profiles folder or the overall size of the hard drive the Profiles folder resides on? What is the Hard/solidstate drive is the maximum?

3. Is the problem related to the amount of Free Space left on the Hard/solidstate drive or is the issue the number of individual files?

4. Is the issue related to the number of Thunderbird files and/or folders OR is it related to the total number of files and/or folders on the hard drive?

5. Is there a limit to the number of sub-folder levels that Thunderbird can navigate?

Thank you.

Tom

Tom O'Brien TOBrienArchitect@gmail.com

Outlook says that it will no longer let third party mail apps like Thunderbird to access Outlook email as of September 16, 2024? What do you recommend?

"Action Needed – You may lose access to some of your third-party mail and calendar apps

Update your sign-in technology before September 16th, 2024 to maintain email access.

The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

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Thunderbird’s connection to one of my gmail accounts failed today.

I removed the account and then tried to add it again to Thunderbird.

When logging in using a Google generated App password, I receive the following message:

"400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know."

OAuth2 is in place, and I’ve carried out all other recommended checks I can find on your website. My other Gmail accounts are working fine.

Please can you help? Many thanks.

Using Tbird 78.14.0 (64 bit) with Windows 10. I can no longer access the Page Setup screen properly. I suspect it's because I accidentally put a very big value in for the top margin. The print preview for even a short email says it's many pages, there's no text visible on any of those pages, the only part of the Page Setup screen visible is OK and Cancel at the bottom, and I can't get to the top of the screen. I've tried closing and re-opening Tbird to no avail. How can I get to the top of the Page Setup screen to fix the problem?

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security threat and did not continue to live.thunderbird.net. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

It downloaded 28 emails but will not let me see/access them.

Can anyone help? Thanks, Linda

I am running Thunderbird version 115.4.1 on the Windows 11 system. Having Thunderbird active (even in the background or minimised) stops the Windows key from working. How can I get the Windows key to work normally without closing down and exiting Thunderbird?

I desperately (sobbing here) need someone to hold my hand and walk me through this!!! I uninstalled the newest version (115) and installed the previous version (102) because of an outgoing mail problem. It gave me a warning that the newer version changed my profiles and it's not compatible so I downloaded the new version again. The import screen doesn't look anything like what it says in the help files. I don't have an option for importing from a previous version.

Please rescue me. I run a nonprofit and I have deadlines and meetings next week that I was supposed to make arrangements for and I've been dealing with this for almost a week.

I was using Thunderbird for Windows 10 normally for many months. Recently, whenever I launch the app it immediately freezes, and I have to force quit the application. Reinstalling the app does not fix the issue. I haven't tried deleting my profiles yet, but I would like to avoid that if possible.

For months I was experiencing the problem of "Thunderbird not responding" occasionally. It was a short duration issue (a few seconds to a minute). I reinstalled Thunderbird several times without success. I read almost every comment available online about this problem and I tried many ideas and recommendations I found without success. Most recently the problem became so serious that it was not a nuisance any longer. It was nearly impossble to work waiting for minutes to open an email or to continue typing while preparing a message and being interrupted by the problem I am describing. I ran Thunderbird in safe mode and determined that none of the add-ons is causing the problem. I turned the firewall OFF and determined that firewall was not causing the problem. I then decided to run Thunderbird in Offline mode and found that the program works normally. Then while in Offline mode I decided to download more messages and the program asked me if I wanted to switch to the Online mode. I said yes. New emails were downloaded and without going back to the Offline mode I was able to work normally without any occurrence of the "Thunderbird not responding" problem. I have been using this workaround for several days now. I download a number of eamails. I try working in Online mode and I cannot do it. I switch to Offline and work fine. I switch back to Online mode and I don't see the problem any longer for the whole day. Do you have any idea as to the origin of my proble? I am running Thunderbird 115.10.2 64 bit on Windows 11. I had the problem originally using Lenovo T490s and more recenlt Lenovo X1 Yoga

My friend has been using Thunderbird for a long time. Recently I installed her new PC and restored her account profile using the profile folder on her old PC. So far so good. The problem is that her mails are not organized in folders on the mail server but she has a whole collection of folders in her Thunderbird mail client and is concerned about loosing her mails if the new PC (or the disk) would crash at some point. Of course she could just re-install Thunderbird after fixing the crash problem and sync with the mail server, but then the folder structure would be lost. First I considered using a back-up program to keep a back-up of her Thunderbird profile using cloud storage. My second thought (should have been my first thought...) is that she already has a back-up, namely the mail server. The ISP does a better job than any local back-up program to keep her mails safe. Only the missing folder structure remains a concern. So here is the question: if I change the setting to sync all folders with the mail server, what will happen: 1 - the folders in Thunderbird will disappear (only the folders, not the mails) because there are no folders on the mail server 2 - the folder structure from Thunderbird will be mirrorred on the ISP's mail server. Which one is it?

I am trying to whitelist a domain name. TB won't let me do that. This company has a plethora of emails. I don't want to whitelist every single one of them. That would take me days. It is impractical. I want to whitelist the domain name which is concentrix.com. I want to ensure that all emails coming from that domain name land on the inbox folder. How can I do that on TB?

Yesterday I tried the 115 (Supernova) and I was disappointed because of the toolbar on top of the TB window: I think that you should let the user choose where put any toolbar, and I didn't find the way to move in its "classical" place (not at top but below the menu). There is a way to do it? And if not, please consider to give it as soon as possible.

In the past, I had followed this post and created the userChrome.css file so that when I have my emails shown in Table View, if one email within a thread is unread, the whole thread is collapsed, but the subject line remains in bold.

With this latest Thunderbird update to version 115.13.1 I have lost the functionality; now the subject line of the collapsed thread shows as underlined. How can I go back to my preferred bold view?

Thanks

I just got a new computer running windows 11 pro. I downloaded Thunderbird, which I used on my old computer(windows 11), and followed the steps to set up my email. I know my email address and password are correct as well as the server settings and I keep getting the following error "Unable to log in at server. Probably wrong configuration, username or password". My email is .verizon.net which is handled by AOL. My husband also uses Thunderbird and verizon email and I checked the configuration against his computer and everything matches. I was able to get my gmail account added so it must be something with aol or windows 11 pro. Any help is appreciated.

Just a couple days ago I started having issues with some emails from trusted senders that I never had before. When I open the emails, I get this message that I took a picture of. It's related to Apple messages & someone's iphone. I don't own an iphone & have no clue why this started happening recently. Like I said, it doesn't happen to all my emails, just certain ones. Looking at my picture posted, does anyone have an idea what's going on with this?

Can I upgrade my Thunderbird 115.3.1 from 32 bit to 64 bit?

My Thunderbird has recently automatically updated to V115.3.1 but remains 32 bit. When I go to the Thunderbird download page there doesn't appear to be a choice of version.

Typically if I experience a security certificate exception, thunderbird will popup the certificate exception box, I click to get certificate and am done.

Today I cannot get the certificate popup to appear. which is fine I know where the certificates are managed but I have not a clue how to add a certificate OR what information to enter into the "Add security exception" dialogue box

Any help would be greatly appreciated.

Guten Tag, ich arbeite mit Thunderbird auf Linux Mint. Jeweils in den aktuellsten Versionen: Linux Mint 22.1 Cinnamon Thunderbird 128.11.0esr (64-Bit)

Auf meinem bisherigen Rechner begann Thunderbird mit dem letzten Upgrade von Linux Mint langsamer zu laufen. Da ich mir nicht anders zu helfen wusste, habe ich in einen neuen Computer investiert. Obwohl der Rechner jetzt deutlich performanter sein sollte, hängt Thunderbird mindestens genauso wie vorher. Zum Teil ruft Thunderbird auf dem neuen Rechner auch keine neuen E-Mails mehr ab. Ein Neustart korrigiert das zwar wieder, aber beim nächsten Start kann es dann wieder genauso sein.

Alles, was man in den Foren findet, um Thunderbird schneller zu machen, habe ich erledigt. Cache gelöscht, im abgesicherten Modus gestartet (da ist Thunderbird genauso langsam). Auch verschieben von Nachrichten in Archivordner brachte keine wirkliche Besserung.

Ich nutze Thunderbird für 7 Kalender (zum Teil lokal) und 10 E-Mail-Adressen bei unterschiedlichen Anbietern.

Als Add-on habe ich DKIM Verifyer installiert und aktiv.

Ehrlich gesagt, bin ich inzwischen ziemlich verzweifelt, was das Thema angeht. Witzigerweise lassen sich die Entwicklerwerkzeuge nicht aufrufen. Keine Ahnung, ob das vielleicht ein Indiz für den Fehler sein könnte.

Hat jemand eine Idee? Oder noch Fragen?

Herzlichen Dank.