Thunderbird keeps crashing after the latest update. Mostly crashes when sending emails, but seems to be generally slower and crashes randomly.
Any ideas?
Here is the cras… (read more)
Thunderbird keeps crashing after the latest update. Mostly crashes when sending emails, but seems to be generally slower and crashes randomly.
Any ideas?
Here is the crash report;
AdapterDeviceID: 0x0fd1
AdapterDriverVersion: 8.17.12.9616
AdapterSubsysID: 05521028
AdapterVendorID: 0x10de
Add-ons: wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0
AppInitDLLs: %SystemRoot%\SysWOW64\nvinit.dll
BIOS_Manufacturer: Alienware
BlockedDllList:
BreakpadReserveAddress: 164298752
BreakpadReserveSize: 83886080
BuildID: 20201110184431
CPUMicrocodeVersion: 0x15
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1605713723
Email: Taylor@850autos.com
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
GraphicsCriticalError: |[0][GFX1-]: RenderTargetViewNeedsRecreating (t=1.28431) |[1][GFX1-]: (gfxWindowsPlatform) Detected device reset: 2 (t=7158.28) |[2][GFX1-]: (gfxWindowsPlatform) scheduled device update. (t=7158.28) |[3][GFX1-]: (gfxWindowsPlatform) Detected device reset: 2 (t=7158.28) |[4][GFX1-]: (gfxWindowsPlatform) scheduled device update. (t=7158.28) |[5][GFX1-]: LayerManager::EndTransaction skip RenderLayer(). (t=7158.31) |[6][GFX1-]: (nsWindow) Detected device reset: 2 (t=7158.31) |[7][GFX1-]: RenderTargetViewNeedsRecreating (t=7158.42) |[8][GFX1-]: (nsWindow) Finished device reset. (t=7158.53)
InstallTime: 1605281849
LauncherProcessState: 0
MemoryErrorCorrection: None
ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-string-l1-1-0.dll","D3DCOMPILER_47.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","ucrtbase.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-file-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","WLIDNSP.DLL"],"Microsoft Windows":["wdmaud.drv","duser.dll","d2d1.dll","dui70.dll","explorerframe.dll","midimap.dll","samlib.dll","slc.dll","msacm32.drv","linkinfo.dll","ksuser.dll","avrt.dll","d3d11.dll","dxgi.dll","msacm32.dll","npmproxy.dll","nlaapi.dll","netprofm.dll","ntmarta.dll","FWPUCLNT.DLL","rasadhlp.dll","winnsi.dll","IPHLPAPI.DLL","dnsapi.dll","WSHTCPIP.DLL","wship6.dll","mswsock.dll","winsta.dll","RpcRtRemote.dll","wtsapi32.dll","dwmapi.dll","uxtheme.dll","bcryptprimitives.dll","comctl32.dll","dbghelp.dll","cscapi.dll","samcli.dll","winmm.dll","wevtapi.dll","Wpc.dll","ntshrui.dll","srvcli.dll","netutils.dll","rsaenh.dll","cryptsp.dll","actxprxy.dll","version.dll","propsys.dll","MMDevAPI.dll","wshbth.dll","pnrpnsp.dll","api-ms-win-downlevel-advapi32-l2-1-0.dll","powrprof.dll","winrnr.dll","NapiNSP.dll","api-ms-win-downlevel-shlwapi-l2-1-0.dll","wsock32.dll","profapi.dll","msvcrt.dll","cfgmgr32.dll","clbcatq.dll","api-ms-win-downlevel-shlwapi-l1-1-0.dll","imagehlp.dll","Wldap32.dll","api-ms-win-downlevel-version-l1-1-0.dll","setupapi.dll","msasn1.dll","psapi.dll","api-ms-win-downlevel-normaliz-l1-1-0.dll","shell32.dll","api-ms-win-downlevel-advapi32-l1-1-0.dll","shlwapi.dll","api-ms-win-downlevel-ole32-l1-1-0.dll","nsi.dll","normaliz.dll","imm32.dll","api-ms-win-downlevel-user32-l1-1-0.dll","ws2_32.dll","devobj.dll","sechost.dll","ntdll.dll"],"Microsoft Windows Hardware Compatibility Publisher":["igd10umd32.dll"],"Mozilla Corporation":["thunderbird.exe","nss3.dll","xul.dll","lgpllibs.dll","ldap60.dll","prldap60.dll","mozglue.dll","softokn3.dll","freebl3.dll","nssckbi.dll","rnp.dll","libgcrypt-20.dll","libssp-0.dll","libotr-5.dll","libgpg-error-0.dll"],"NVIDIA Corporation":["nvdxgiwrap.dll","nvd3d9wrap.dll","nvinit.dll","nvapi.dll","nvumdshim.dll","nvwgf2um.dll"]}
Notes:
Has dual GPUs. GPU-#2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0166, AdapterSubsysID2: 05521028, AdapterDriverVersion2: 8.15.10.2653FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+4
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 3239
StartupCrash: 0
StartupTime: 1605710620
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20201110184431","version":"78.4.3","vendor":null,"displayVersion":"78.4.3","platformVersion":"78.4.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8074,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","Headless":false,"adapters":[{"description":"NVIDIA GeForce GT 650M ","vendorID":"0x10de","deviceID":"0x0fd1","subsysID":"05521028","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVendor":null,"driverVersion":"8.17.12.9616","driverDate":"3-4-2012","GPUActive":true},{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"05521028","RAM":0,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVendor":null,"driverVersion":"8.15.10.2653","driverDate":"2-14-2012","GPUActive":false}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unavailable:FEATURE_FAILURE_NO_E10S"},"wrQualified":{"status":"blacklisted:FEATURE_UNQUALIFIED_WEBRENDER_WINDOWS_7"},"webrender":{"status":"unavailable-no-angle"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_NOT_RECENT_WIN10"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","fission.autostart":false},"sandbox":{"effectiveContentProcessLevel":1},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 892:"Gecko_IOThread",14188:"Link Monitor #1",10760:"Socket Thread",15224:"Permission",2924:"Timer",14956:"JS Watchdog",17504:"JS Helper",18832:"JS Helper",6128:"JS Helper",13472:"JS Helper",9968:"JS Helper",9656:"JS Helper",13464:"JS Helper",15284:"JS Helper",8972:"Cache2 I/O",12712:"Cookie",17388:"Worker Launcher",17916:"WindowsVsyncThread",9872:"Compositor",10560:"ImgDecoder #1",8300:"ImageIO",10004:"IPDL Background",19376:"DataStorage",13596:"cert_storage",1756:"DOM Worker",11768:"HTML5 Parser",11212:"mozStorage #1",2516:"StyleThread#1",12852:"StyleThread#2",14488:"StyleThread#3",11180:"StyleThread#0",12580:"StyleThread#5",16584:"StyleThread#4",12000:"ImageBridgeChld",10484:"PlayEventSound",12624:"localStorage DB",15404:"TRR Background",18748:"COM MTA",12428:"mozStorage #4",17076:"QuotaManager IO",10288:"IMAP",10572:"ProxyResolution",13236:"IMAP",16252:"IMAP",18952:"IMAP",16664:"IMAP",13696:"mozStorage #5",2284:"mozStorage #6",4884:"mozStorage #7",11016:"mozStorage #8",16412:"IMAP",2248:"IMAP",8376:"IMAP",9884:"IMAP",15424:"IMAP",11460:"IMAP",17616:"mozStorage #9",11524:"URL Classifier",9168:"ImgDecoder #2",10496:"ImgDecoder #3",10704:"IMAP",4488:"mozStorage #10",12620:"DNS Resolver #13",13712:"StreamTrans #776",6248:"StreamTrans #777",11296:"Untrusted Modules",12684:"StreamTrans #778",8860:"StreamTrans #779",3968:"StreamTrans #780",3892:"DOM Worker",19160:"IMAP",9020:"DNS Resolver #14",9824:"SSL Cert #7",18640:"DNS Resolver #15",18088:"IMAP",
Throttleable: 1
URL:
UptimeTS: 7255.094214691
Version: 78.4.3
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.