Starting on June 1, when I tried to use Thunderbird, I have to log into my Gmail account. I enter my email address and password and the next screen states: "Sign in with … (read more)
Starting on June 1, when I tried to use Thunderbird, I have to log into my Gmail account. I enter my email address and password and the next screen states: "Sign in with Google", which I do.
The last screen in the process is "Mozilla Thunderbird Email wants to access your Google Account".
I click on Allow and then the following message appears: "Authentication failure while connecting to server imap.google.com"
When I go back to Thunderbird and click on "Get Messages", I am put back into the Login loop, including 2- Step Verification..
I've used Troubleshoot Mode, I've cleared the startup cache, but neither has resolved the problem.
More Troubleshooting Information
Build ID 20220525135609
Update Channel release
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0 Thunderbird/91.10.0
OS Windows_NT 10.0 19044
Application Binary C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\0-TBird\Profiles\jsxynuvz.default (Local drive)
Build Configuration about:buildconfig
Memory Use about:memory
Registered Service Workers about:serviceworkers
Third-party Modules about:third-party
Launcher Process Enabled
Multiprocess Windows 0/0
Fission Windows 0/0 Disabled by default
Remote Processes 3
Enterprise Policies Inactive
Google Location Service Key Missing
Google Safebrowsing Key Missing
Mozilla Location Service Key Missing
Safe Mode false
Telemetry Data about:telemetry
Mail and News Accounts
ID Name Incoming server Outgoing servers
Name Connection security Authentication method Identity Name Connection security Authentication method Default?
account1 [user name]@hotmail.com (pop3) pop3.live.com:995 SSL/TLS Normal password Wes <[user name]@hotmail.com> smtp.live.com:587 STARTTLS Normal password true
account2 Local Folders (none) Local Folders None Normal password
account4 [user name]@gmail.com (imap) imap.gmail.com:993 SSL/TLS OAuth2 "[my name]" <[user name]@gmail.com> smtp.googlemail.com:465 SSL/TLS OAuth2 true
I can use account1 - [user name]@hotmail.com (download, read, delete, messages), but I no access to account4 - [user name]@gmail.com. I have no idea what account2 - Local Folders relates to.
On June 2 during a 2-1/2 hour unproductive session with a good computer technician I've been using for probably 10 years, Security Alerts were sent to account1 - [user name]@hotmail.com (as set up as a security step in Gmail): "2-Step Verification turned on", "App password created to sign in to your account", "App password used to sign in was removed", etc.
I have personally spent over 8 hours over the past 3 days exploring solutions suggested to other users with a similar problem but nothing has helped.
I have checked for stored passwords; there are none.
Please let me know if you need more information.
Thank you very much for you help! I will save whatever is left of my sanity!