Showing questions tagged: Show all questions
  • Solved
  • Locked
  • Archived

can not send mail after update ver78 SOLVED: caused by TLS

I can not send emails after the new update I am getting this error. Sending of the message failed. Peer using unsupported version of security protocol. The configuration … (read more)

I can not send emails after the new update I am getting this error. Sending of the message failed. Peer using unsupported version of security protocol. The configuration related to smtp.vcn.com must be corrected I have checked all settings and had the ISP check also and can not get past this error.Any help would be appreciated

Asked by copyjerome 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Archived

Thunderbird very very slow

Suddenly, Thunderbird 78.9.0 (64-bit) Win10 is very very slow I don't want to reinstall and have to redo all my settings - anything I can do for this? All else works OK … (read more)

Suddenly, Thunderbird 78.9.0 (64-bit) Win10 is very very slow

I don't want to reinstall and have to redo all my settings - anything I can do for this?

All else works OK on the PC, Thunderbird was OK before.

Any way to back up my settings so I don't have to do all that again?


Thank you

Asked by t8769 1 year ago

Answered by t8769 1 year ago

  • Solved
  • Archived

Thunderbird Inserting Unnecessary Line Breaks

After an extraordinary amount of testing, I can conclude that Thunderbird is placing linebreaks inappropriately in emails sent from Thunderbird. In other forum posts, I … (read more)

After an extraordinary amount of testing, I can conclude that Thunderbird is placing linebreaks inappropriately in emails sent from Thunderbird.

In other forum posts, I saw these described as "soft" line breaks that email clients could ignore, but in my testing, Gmail, Yahoo, Outlook/Office 365 all display these false line breaks (in both webmail and mobile apps). In fact, the only email clients that did not display these false line breaks were Outlook 2016 (Windows 10) and Thunderbird (Windows/macOS).

The issue is that Thunderbird is inserting these line breaks where the line changes in the view of the composer. This is an arbitrary line that really serves no obvious purpose, given the thousands of possible variations in screen sizes on mobile or desktop?

Toggling between sending in HTML or plain text seems to not have an impact in resolving this issue, and neither does switching between "Paragraph" or "Body Text" modes.

Example images are attached of how this looks.

Any hope for a resolution on this issue? (via Extension or correction by the developers?)

Asked by William 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Archived

Thunderbird fails to connect to the server

Thunderbird 78.5.1 On computer A, probably since one of the latest updates TB is not able anymore to connect to the server, I only get the error message "connection to se… (read more)

Thunderbird 78.5.1 On computer A, probably since one of the latest updates TB is not able anymore to connect to the server, I only get the error message "connection to server xxx failed"

Activity manager shows no messages at all Server xxx is on my network, connection is not blocked TB profile seems to be ok : when using the same profile on computer B, everything is working fine

  • creating new account (same data as existing account) on new profile on computer A is not possible : message "Unable to log in at server. Probably wrong configuration, username or password"
  • however using exactly same procedure and data on computer B, it is working !

So, creating a new account on a new profile is not possible Disabling firewall and AV : no change TB safe mode : no change Reinstalling and uninstalling/installing TB again : no change Windows safe mode with Networking : no change TB config:security.tls settings are identical on computer A and B I changed TB config:security.tls settings : .version.min to 2, 1 and 0 : no change

and .enable_post_handshake_auth to true : no change
and .version.enable-deprecated = true : no change
(all after restarting TB)

Changing TB Server Security settings : no change

I deleted the stored passwords, but after restarting TB is NOT asking for the pw's meaning TB is even NOT trying to connect to the server ?

(error messages are translated from Dutch, so possibly not identical to English ones)

see also https://support.cdn.mozilla.net/en-US/questions/1304493 https://support.mozilla.org/en-US/questions/1269090?page=2 https://support.mozilla.org/nl/questions/1313268

I think I tried almost everything to solve the problem. It seems the problem is on the computer/TB installation, but where ? Can someone tell me how to proceed further ?

Asked by Tom 1 year ago

Answered by Tom 1 year ago

  • Solved
  • Archived

Deleting JUST a photo in a sent or received email - not the text.

I'm having to conserve disc space. Photos take up a lot of space. I would like to delete photos from my messages (both sent and received), but not the text. If the photo … (read more)

I'm having to conserve disc space. Photos take up a lot of space. I would like to delete photos from my messages (both sent and received), but not the text.

If the photo is an attachment I see there is a little box to the right of it offering 'Detach' or 'Delete'.

If I highlight the photo name and choose 'Delete' the photo is deleted from the email leaving the text, but still appears at the bottom crossed out with 0 bytes. What I want

If I choose 'Detach' I am offered a save screen, and I can save the photo. A warning tells me that the photo will be saved and then deleted from the email. Except it isn't - it is saved but still appears at the bottom NOT crossed out and with its original bytes, and can be opened. Not what I want, and a presumably a bug

If the photo is in line with the text of the email (as a great many of mine are) there appears to be no way of deleting it (or converting it to an attachment, when I could used the method above). How can I do it?

Thanks

Asked by Wolstan_Dixie 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved
  • Archived

How will this Google announcement affect Thunderbird?

On 30 May, you may lose access to apps that are using less secure sign-in technology To help keep your account secure, Google will no longer support the use of third-par… (read more)

On 30 May, you may lose access to apps that are using less secure sign-in technology


To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. Instead, you’ll need to sign in using Sign in with Google

Asked by peter.d.budd 8 months ago

Answered by david 8 months ago

  • Solved
  • Archived

Search with quote for exact term not working

Version 68.12.1 on Windows 10 I know the exact subject of the email, I have sent it to myself a month ago. I type "upgrade m1" with quote marks on the top global search b… (read more)

Version 68.12.1 on Windows 10 I know the exact subject of the email, I have sent it to myself a month ago. I type "upgrade m1" with quote marks on the top global search bar and I get all kind of junk with the word "upgrade" that are mainly spams. If I scroll back manually I can locate the email with the same subject in my inbox. I have rebuilt the search cache already.

Any suggestion?

Asked by daninet90 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Archived

Thunderbird completely Blank Screen Problem

After installing new version of Thunderbird I am getting completely blank Thunderbird screen. This occur few times before while I user versions lower than 68, but after r… (read more)

After installing new version of Thunderbird I am getting completely blank Thunderbird screen. This occur few times before while I user versions lower than 68, but after restarting it was OK. After update to version 78.4.0, first starting is OK, but after that I am getting completely blank screen. Only thing that works is: click at top left corner and only drop down File menu appear, move mouse to place where Help menu should be and it appear, then click on Restart with Add-ons Disabled and restart in Safe mode. Safe mode is working OK. I have tried uninstalling all Add-ons and start normally but I am getting blank screen. I am using Thunderbird Portable. I have copied Thunderbird Portable completely to other computer, updated it to 78.4.0 version, it was OK, and copied it back to my computer. That worked. But when I updated to 78.4.1 I got blank screen again. I am using Windows 10 running on Parallels virtual machine on MacBook Pro, anti virus is ESET. I managed to revert to previous state by using Parallels snapshots, but I would like to solve this issue. Another person in my company has this problem, also running on Parallels.

Asked by daniel160 2 years ago

Answered by Matt 2 years ago

  • Solved
  • Archived

Sending & Receiving gmail on Thunderbird not working

I have spent the last two days trying to re-establish receiving/sending emails on my Apple MacBook Pro using Thunderbird without success. This problem developed suddenly… (read more)

I have spent the last two days trying to re-establish receiving/sending emails on my Apple MacBook Pro using Thunderbird without success. This problem developed suddenly about 3 or 4 days ago and only affects the MacBook, not any other device (I have an iMac and two iPads). I have gone through the instructions in Thunderbird's support pages and those in Mozilla with no success.

How do I fix this please? Would the easiest way be to simply delete the account xxxxxxx.gmail.com from Thunderbird on my MacBook and re-instate it by adding it back in?

All the setting for IMAP and SMTP are correct and the username/password is identical on all my devices.

Asked by acc.junk 8 months ago

Answered by christ1 8 months ago

  • Solved
  • Archived

Pulling my hair out trying to increase font size in folder list and main panel list!

I am going around in circles here. I have searched and all the options I have found appear to be out of date or don't work. All I want to do is increase the size of the f… (read more)

I am going around in circles here. I have searched and all the options I have found appear to be out of date or don't work. All I want to do is increase the size of the fonts I see in the left hand folders list and the folders message lists in the main panel. It's far too small for me and everything I have tried makes no difference. Please guide me.

Asked by rafikiphoto 11 months ago

Answered by sfhowes 11 months ago

  • Solved
  • Locked
  • Archived

How do I stop update notifications in Thunderbird?

How do I stop update notifications in Thunderbird? I am not interested in updating from version 68 at this time (or the near future, the current version truly stinks in t… (read more)

How do I stop update notifications in Thunderbird?

I am not interested in updating from version 68 at this time (or the near future, the current version truly stinks in the way it looks and is unusable) and want to stop the software from nagging me about updates! I can find no answers anywhere.

Thank you, Eric

Asked by erbogan 1 year ago

Answered by sfhowes 1 year ago

  • Archived

Slow scrolling of account pane on thunderbird 91 and 92b1 [win10]

Hello, I am facing a weird issue with my Thunderbird installation. When I am moving up and down my mouse on the account pane on the right of Thunderbird, the app gets slo… (read more)

Hello,

I am facing a weird issue with my Thunderbird installation. When I am moving up and down my mouse on the account pane on the right of Thunderbird, the app gets slow and increases cpu usage to 80%+. I have tried disabling indexing and hardware acceleration but these didn't solve the issue. I also installed 92b1 version but the problem continues. On the 78th version there was no issue like this. Here I have attached a gif to represent the problem.


PS.: If you see a 50%+ on the utilization on the taskbar on the beginning it is because I was running a gif recorder to make the above animation. It usually runs between 20 - 30 % but when I am trying to select an account to thunderbird it jumps to 89%.

Asked by Antonios Ntib (und3rd06012) 1 year ago

Last reply by Fabián Rodríguez 1 year ago

  • Solved
  • Archived

Sent Folder

Why does my Sent messages folder not appear in my Folder pane? My settings are for All folders to be viewed. I'm using Thunderbird version 78 in Windows 10. Thanks for an… (read more)

Why does my Sent messages folder not appear in my Folder pane? My settings are for All folders to be viewed. I'm using Thunderbird version 78 in Windows 10. Thanks for any help.

Asked by mike.wylie 1 year ago

Answered by mike.wylie 1 year ago

  • Solved
  • Archived

Cannot receive email after update

After the most recent update, 78.4.0, I cannot receive emails. I can send emails. Also the folder icons changed from yellow to white. Erols.com (RCN) is my email host… (read more)

After the most recent update, 78.4.0, I cannot receive emails. I can send emails. Also the folder icons changed from yellow to white. Erols.com (RCN) is my email host. I can still receive emails on my phone and through mail2web.com. I have tried turning off firewalls, both Webroot and the native one in Windows 10. I have tried uninstalling and reinstalling both latest version and an earlier version. I checked to make sure the proper password was still saved. When I hit the Get Messages button, there is a "Connected to pop.rcn.com..." in the bottom pane where the "unread" and "total" are listed. It just vanishes after a bit. Anybody got a cure?

Asked by ccolw 2 years ago

Answered by Toad-Hall 2 years ago

  • Solved
  • Archived

How do I use iCal or Google Calendar files with Thunderbird Calendar?

I want to associate Thunderbird Calendar with iCal or Google Calendar files so that when I, for example, book an appointment online and it offers those files to update my… (read more)

I want to associate Thunderbird Calendar with iCal or Google Calendar files so that when I, for example, book an appointment online and it offers those files to update my calendar, it will correctly populate Thunderbird? I'm not sure if either of those is compatible with Thunderbird.

Asked by srhope1989 1 year ago

Answered by sfhowes 1 year ago

  • Solved
  • Archived

Onenote - 'email page' not using default email app since upgrade to v68.10.0

Hi there. Since I upgraded to the latest version (v68.10.0) - when I click on 'Email Page' from OneNote, instead of sending the .MHT file in the default email client (Out… (read more)

Hi there.

Since I upgraded to the latest version (v68.10.0) - when I click on 'Email Page' from OneNote, instead of sending the .MHT file in the default email client (Outlook), it opens the .MHT file in Thunderbird - this has only happened since the upgrade.

I have checked - Thunderbird is not my default email client - Outlook is.

How do I change this behaviour?

Thanks for the help and support.

Alex Lane

Asked by me132 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Archived

Importing from Microsoft Office Outlook 2007

I just downloaded Thunderbird 78.9.0 When I try to import everything from Microsoft Office Outlook 2007 I receive the message " no application to import data from found" … (read more)

I just downloaded Thunderbird 78.9.0 When I try to import everything from Microsoft Office Outlook 2007 I receive the message " no application to import data from found" I am running windows 10 fully updated. How do I get everything moved over to thunderbird?

Asked by magoo304 1 year ago

Answered by sfhowes 1 year ago

  • Solved
  • Archived

Can't add more than one cc recipient

I have just now set up the new version of Thunderbird. I must have made some mistake in setting up my new account. I can enter the "to" from my address book but cannot … (read more)

I have just now set up the new version of Thunderbird. I must have made some mistake in setting up my new account. I can enter the "to" from my address book but cannot figure out how to send "cc" to multiple addresses. I can send with one cc recipient but can't figure out how to include multiple cc recipients.

I love Thunderbird - it is a great email system.

As you can guess from such a fundamental question, I am quite elderly and not a teckie.

Any chance that one of the youngsters among your volunteers can help an old man out?

Asked by William Dean 2 years ago

Answered by Wayne Mery 2 years ago