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Upgraded to TB 78.0 - no colored folders under Local Folders and Composition/View Panes are dark.

Hi all - Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things: Issue 1 - All of the mail folder icons are no longer yellow. Just a stark white … (read more)

Hi all -

Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things:

Issue 1 -

All of the mail folder icons are no longer yellow. Just a stark white with a black edge. I attached an Image of the issue for review.

Issue 2 -

My Message Composition Pane is dark with white letters and most incoming text mail is the same.

I do have some dark colors set up under PC Settings -> Personalization but everything was working perfectly prior to this new release.

I attached Images of the issue for review. Note the "dark haze" over the HTML email.

No add-ons are enabled!

Any help appreciated! Kind of urgent to me.

TIA :)

Asked by Compumind 1 year ago

Last reply by Toad-Hall 1 year ago

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Address book, send emails not working. Windows 10. Norton Security. two pop twc.com accounts (spectrum)

Thunderbird Email Problem After the last update to Ver# 78.4.0 my Thunderbird email software is not performing properly. I believe this occurred on October 28, 2020. What… (read more)

Thunderbird Email Problem After the last update to Ver# 78.4.0 my Thunderbird email software is not performing properly. I believe this occurred on October 28, 2020.

What works: • I have no problem loading Thunderbird • I am receiving emails and the filters I have created are working fine, placing emails in the appropriate places. • The last sent email was on 10/19/20

What is not working: • I cannot access nor open my Addressbook, both Personal and History. • I cannot send emails. The Send button is not activated. • I cannot reply to existing emails. I have clicked on reply, typed the message I wished to add and again, Send is not an option available. I have tried many things on your Support site, as well as other help posts on the Internet but to no avail. I have looked at my Profile and all appears to be fine but Thunderbird does not appear to be looking at it for preparation of outgoing emails. I did try creating a new Addressbook as someone noted and it I did see it in my Profile but I cannot save nor retrieve any email addresses I try to put in it. Help please.

Asked by gdecker001 1 year ago

Last reply by gdecker001 1 year ago

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After update to 78 Thunderbird no longer receives mail

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to t… (read more)

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to the IMAP server but then gets to "checking mail server capabilities" and hangs with the spinning circle indefinitely.

I have not done anything to Thunderbird, I just let it install the update. I did not install updates to any other program on my PC. I'm running Windows 10 on a laptop that is about 4 months old. Thunderbird worked absolutely fine before the 78 update.

I am not experiencing any connection issues or problems with any other running programs.

I have tried the following fixes already: 1. Checking my account configuration and confirming it is correct with my email provider. I have the correct ports listed and correct server names. 2. Changing the timeout setting from 100 to 2000. 3. I am able to access my email on my provider's Web interface so this isn't a password issue. There is no CAPTCHA required either. 4. I checked my anti-virus/anti-malware program (Kapersky). Thunderbird and Mozilla are both listed in the "allowed apps" list. I tried removing them both and re-adding, as well as searching for other variations of Mozilla/Thunderbird to add. I also tried Kapersky's "refresh" function. 5. I tried restarting my computer. 6. I tried rebooting my wireless Internet connection. 7. I tried using Thunderbird's "start in safe mode with apps disabled" function. 8. I tried re-installing 78. 9. I tried clearing caches and cleaning with CC Cleaner.

Nothing has worked. Something in the 78.0.1 update has messed things up. Thank you for looking into this.

Asked by anonpleaseanon 1 year ago

Last reply by ariane3 1 year ago

  • Archived

Getting this message - The POP3 mailserver(inbound.att.net) does not support UIDL or XTND XLST

This is a continuation of a thread with the same title that was closed over a year ago. I do not accept the answer therein - "there is a problem with the POP3 mail serve… (read more)

This is a continuation of a thread with the same title that was closed over a year ago. I do not accept the answer therein - "there is a problem with the POP3 mail server.". If there were a problem with the mail server, then an Exit and restart of Thunderbird would NOT work, as Thunderbird would be passing the same (bad) parameters to the mail server. In fact, every time I have experienced this error, an Exit and restart of Thunderbird has corrected the problem.

I believe that what is happening is that the POP3 connection parameters within Thunderbird are getting corrupted, maybe overlaid. I have no way of proving this, as 1) the connection to the POP3 server is encrypted so a Wireshark trace would not tell me anything, and 2) I do not know the internals of Thunderbird. I had an occurrence last week, and what I did was to take a dump via the Task Manager. Maybe someone with knowledge of Thunderbird internal;s can look at the dump and see if the connection parameters are still intact. Or tell me what windbg commands to run against the dump.

I am running 60.9.0 on Windows 7 Professional, 32-bit. Thanks.

Asked by bsfinkel 2 years ago

Last reply by bsfinkel 1 year ago

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settings for a simple experience with gmail and thunderbird

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,0… (read more)

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,000 loss to a shifty contractor, two cancer scares, etc.), and the latest challenge--the pandemic--has fried what used to be my pretty good brain cells. Now,I find that in order to continue using technology, I must have step-by-step directions, preferably with pictures, or I simply cannot function in the tech world. I am not quite ready to give up, so I was wondering if some kind soul(s) out there that still have working brain cells would be willing to help me? My dad kept his computer skills going until he passed away at 92, and I am hoping to be that fortunate, but it is not looking good. Everything is so interwoven now days, it drives me to distraction.

I have managed to set up a gmail account, then installed Thunderbird on my desktop, but I am at a loss understanding what configuration to use to get the easy-to-use performance I want. Some notes:

1. When I get an email, I do not need to archive it anywhere (not sure what that means anyway). I open the mail, read it and then save it to the appropriate folder on my hard drive, then delete the copy in my Thunderbird (and, hopefully, it deletes in gmail). I don't know what ALL MAIL is or why I need it? What should my settings be to accomodate my system? Once I have saved an email to my hard drive or deleted it, I want it gone, period, from gmail and Thunderbird. I usually only have email from the current or previous day, that's it. I keep a clean inbox and have a highly structured set of folders to save any emails I want throughout my hard drive in the logical folders for them.

2. I like sent mail copIes in a SENT mail folder until I delete them because sometimes I check back to see what I sent.

3. I want the contacts set up in gmail synced to Thunderbird and stay current with any changes in either email client.

4.The DRAFTS folder is important so that, if I am interrupted, I can come back and finish mail later.

5. I do not want LABELS, IMPORTANT, STARS or any other folder to complicate things. I just want INBOX, DRAFTS, SENT, SPAM, AND TRASH...and when I put it in TRASH, I want it gone when I close Thunderbird.

6. In summary, I just want the basics so that I can continue to use technology no matter what challenges are going on in my life.... for another decade, if possible.

I am using a Lenovo Legion laptop, Windows 10 64bits, Chrome (sorry, Firefox, but I am too old to switch now), and Thunderbird whatever the latest version is. I truly love Thunderbird, but I cannot figure out what settings to use to accomplish the system above.

This Texas granny would be forever grateful if any brainy people out there could dumb-down some steps for me to accomplish the above... and if you have screenshots, I will sing your praises from now until eternity!

Donna in Texas

Asked by guidrydesktop 1 year ago

Answered by guidrydesktop 1 year ago

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Thunderbird does not accept my verizon-yahoo password

My password is valid because I can access my email via the verizon-yahoo web. However, TB suddenly stopped accepting the password. I get the following error message: Se… (read more)

My password is valid because I can access my email via the verizon-yahoo web. However, TB suddenly stopped accepting the password. I get the following error message:

Sending of password for user jsaklas@verizon.net did not succeed. Mail server incoming.yahoo.verizon.net responded: Server error - Please try again later. OS: Windows10 Server is : POP Mail Server: incoming.yahoo.verizon.net Conn.Sec: SSL/TLS Auth meth: Normal password

There are NO saved passwords in the Saved Logins window in the Options - Security page.

Asked by jsaklas 1 year ago

Answered by sluchuck 1 year ago

  • Archived

duplicate folders that show nothing after importing profiles to a new Thunderbird

I followed all steps to copy Thunderbird profiles successfully to a new Thunderbird downloaded on a new computer. All email accounts, old settings, and folders (very larg… (read more)

I followed all steps to copy Thunderbird profiles successfully to a new Thunderbird downloaded on a new computer. All email accounts, old settings, and folders (very large, 16.9g) are all in the left pane after I launched the new Thunderbird.

However, many folders in Chinese characters are duplicate, and do not show anything inside the folders. I have transferred the profiles to a new computer many times in the past 10 years, and I have been always successful without any problem using the same method to transfer from one computer Thunderbird to a new computer Thunderbird. But, this is the first time I encounter this problem - duplicate folders than contain nothing inside. I first downloaded the latest version of Thunderbird (68.10). It happened. Then, I thought I should try an older version (60), which is my old computer using Thunderbird 6.0. But it has the same duplicate folders that contains nothing or do not show up anything inside.

I searched in the support articles and discussions on Thunderbird. I tried to delete all MSF files in the folders, which took a long time to do, and restarted the Thunderbird. But, it still does not work. I tried to delete the duplicate folders, in many ways, but it did not allow me to delete. When I click on any folder in Chinese characters, it just has no response, blank in the folders, and it shows no files previously saved. But, if I click on the folders in English, they are working, and all messages saved show up.

I need all those folders which I saved for over 20 years on my teaching and research position. I have been perplexed and frustrated as I have tried to remove and reinstall Thunderbird and transfer data over 10 times in the past few days, spent days by days on this task without finding a solution. I think the only way now is to find an expert who knows the Thunderbird well to help me. I am even willing and happy to pay the service and work provided by any Thunderbird expert, so I can resolve the problem to get these folders work. All folders and sub-folders inside contain a lot of messages.

The strange thing that has puzzled me is that all folders and sub-folders in English work fine, and has messages, but those folders and sub-folders in Chinese language are all duplicate and contain no message inside. Please see the pictures attached for your reference. Can anyone kindly help me? Please do email me and alert me when someone would kindly offer help, and email me: sguo@sfsu.edu Thanks very much!

Asked by sguo 1 year ago

Last reply by sguo 1 year ago

  • Archived

all of my folders have disappeared from the folder pane, I don;t know how to get them back.

I am running 68.5.0, today all of the folders disappeared from the folder pane on the left of the screen. My husband was deleting the trash folder at the time. How do I r… (read more)

I am running 68.5.0, today all of the folders disappeared from the folder pane on the left of the screen. My husband was deleting the trash folder at the time. How do I restore all of our folders as they all relate to work

Asked by vertical 1 year ago

Last reply by Toad-Hall 1 year ago

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can not send mail after update ver78 SOLVED: caused by TLS

I can not send emails after the new update I am getting this error. Sending of the message failed. Peer using unsupported version of security protocol. The configuration … (read more)

I can not send emails after the new update I am getting this error. Sending of the message failed. Peer using unsupported version of security protocol. The configuration related to smtp.vcn.com must be corrected I have checked all settings and had the ISP check also and can not get past this error.Any help would be appreciated

Asked by copyjerome 1 year ago

Answered by sfhowes 1 year ago

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Thunderbird V78 problem in MacOS Big Sur

Dear Thunderbird and all: When will have Version of Thunderbird fit for MacOS Big Sur? Now, use Version 78.4.3 is big problem in MacOS big sur, that start Thunderbird w… (read more)

Dear Thunderbird and all: When will have Version of Thunderbird fit for MacOS Big Sur? Now, use Version 78.4.3 is big problem in MacOS big sur, that start Thunderbird would be waiting loooooooooog time, when thunderbird show all emails, then scrolling is lag(delay) without , dear all, do you know how resolved this problem? I had try uninstall, reinstall, I had try everything what I can do. Thanks, if you have same problem with best solution to solve problem, please ,please let me know. I am really appreciate . thank you for your urgent reply.

Best Regards! Michael.

Asked by Michael.O 1 year ago

Answered by Wayne Mery 1 year ago

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Reinstalled TBird 68 and unable to reactivate (win10)

Due to a System Crash at the end of October, I had to reinstall TBird 68.3 on Windows 10 (64 Bits). Since Nothing could be fixed, I upgraded TBird to V.84.0b3(64 Bits), h… (read more)

Due to a System Crash at the end of October, I had to reinstall TBird 68.3 on Windows 10 (64 Bits). Since Nothing could be fixed, I upgraded TBird to V.84.0b3(64 Bits), hoping it would work better...

All my email Folders and their content reloaded themselves without any problem. However, my Contacts Folder remains empty and I have also been unable to find the correct Filters to receive any emails that have been sent to me since this Crash!

I am now desperate for help, so please don't hesitate to email me to "carl.bongaerts254@gmail.com" and please send a CC to my TBird email "info@tissim.com", just in case I find a solution in the near future!!! Thank you very, very much! Carl

Asked by carl.bongaerts254 1 year ago

Answered by Matt 1 year ago

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Deleting Messages

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save… (read more)

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save disk space. This just started in the past week. I want my deleted messages to go to the trash folder and I will manage that folder. I can't seem to find anything in settings that lets me disable this option.

Asked by miclev2333 1 year ago

Answered by christ1 1 year ago

  • Solved
  • Archived

Size of Thunderbird (text, mail, icons...) has become extremely small.

Today I migrated from an older mac to a brand new one (Mojave 10.14). When I opened Thunderbird (60.8, latest update checked), the display (fonts, icons, mails... everyt… (read more)

Today I migrated from an older mac to a brand new one (Mojave 10.14). When I opened Thunderbird (60.8, latest update checked), the display (fonts, icons, mails... everything) had become so small it was almost impossible to read.

Zoom in/out didn't change a thing. The tiny size remained tiny.

Zooming in only worked on the add-on/plug-in page but not on the mails or on the display itself.

The "zoom" add-on won't work on mac. It was disabled many years ago.

Asked by paret.buzenol 2 years ago

Answered by Toad-Hall 2 years ago

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Recent Update from Thunderbird Ver 68 to 78.

Hi: I've just by mistake downloaded the Thunderbird Update from Ver 68 to 78 and I want to go back to the Version 68 - could you provide me with the details how to do it,… (read more)

Hi: I've just by mistake downloaded the Thunderbird Update from Ver 68 to 78 and I want to go back to the Version 68 - could you provide me with the details how to do it, please? Your earlier advice would be greatly appreciated ...! Many thanks. Tony H.

Asked by thorsak 1 year ago

Last reply by Wayne Mery 1 year ago

  • Solved

Backing up mailbox

I can't back-up my mailbox. I have the same problem as in the question from markosv63 8/19/20, 10:01 PM (now archived) in that I have many emails in many folders. Th… (read more)

I can't back-up my mailbox.

  • I have the same problem as in the question from markosv63 8/19/20, 10:01 PM (now archived) in that I have many emails in many folders.
  • The procedure recommended to markosv63 doesn't work. That procedure is in https://support.mozilla.org/en-US/kb/imap-synchronization#w_configuring-synchronization-and-disk-space-usage.
  • I don't think I use an imap account because my server type is POP Mail - Port 110 (default).
  • I followed exactly the recommended procedure but the result was a folder marked updates, containing a folder marked 8216C80C92C4E828.
  • 8216C80C92C4E828 contains a folder marked updates plus two files, one file called update-config.json and the other called updates. This updates folder contains an empty folder marked 0 plus two files, marked backup-update and last-update.
  • None of these files or folders contains any emails.

Asked by VetUser 4 months ago

Answered by Stans 4 months ago

  • Archived

Importing contacts from Windows Live Mail

Have spent HRS searching your site and others for help!!! Trying to import contacts from WIndows Live Mail. All instructions I've tried to follow are WRONG INFO!!! It's… (read more)

Have spent HRS searching your site and others for help!!! Trying to import contacts from WIndows Live Mail. All instructions I've tried to follow are WRONG INFO!!! It's disappointing that TB can't import contacts DIRECTLY from WLM's contact.edb file, but I've gone into WLM and exported the contacts into VCF form as recommended by TB. However, the directions then say to go to Thunderbird Address Book and go to Tools > MoreFunctionsForAddressBook > Actions for Contacts > Import vCard / VCF. NO SUCH OPTION EXISTS!!!! I've downloaded the latest version of TB, and under tools there is ONLY Address Book, IMPORT, EXPORT and OPTIONS. I've gone to import, and walked thru the steps, choosing to import VCF, then chose the folder location, but it opens the location folder showing ALL INDIVIDUAL CONTACTS, and there is NO WAY TO CHOOSE ALL, I can only click on ONE AT A TIME!!! ???? However, even when doing that, it places that contact in the address book list AS A NEW LIST/ADDRESS BOOK!!! There is NO WAY to force that vcf file to into the default existing "ADDRESS BOOK" there, I have gone in circles a hundred times, trying different things, but same result everytime. Then everytime I search for help on this issue, I come across different directions. SOME places say TB cannot directly import MESSAGES from WLM either, and those must be exported (DUMB in the case of a computer that is unable to boot and/or open WLM). Other places say TB CAN INDEED import messages directly from WLM's storage folders!!! Some places said press CTRL-A to select all vcf files in the export folder - NOPE!!! Still doesn't work. HOW DO I IMPORT CONTACTS???????

Asked by ghostsurfer63 2 years ago

Last reply by Joseph NLOGA 1 year ago

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server imap.gmail has disconnected and error 80004005

Win7 Thunderbird platform, prob error 80004005 Every time I look for Thundebird help I seem to have to log into Firefox which I don’t have it is so confusing, I have so m… (read more)

Win7 Thunderbird platform, prob error 80004005 Every time I look for Thundebird help I seem to have to log into Firefox which I don’t have it is so confusing, I have so many pw’s for mazzilla which are rejected I seem to have to make a new one each time I try to login, anyway my prob is for a long time I have been getting “server imap.gmail has disconnected” I have uninstalled all but my main email address and now I get error 80004005, so I check the SMTP settings box which has listed Google Mail-smtp.gmail.com port 465, and Mail-smtp.gmail.com (default) port 465, also my email address followed by smtp.gmail.com port 587 any help to sort this out will be most appreciated, Robert

Asked by tyler4402 1 year ago

Last reply by atErik 1 year ago

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Having great difficulty importing my contacts from Windows Live Mail

I'm trying to import contacts from Windows Live Mail. When I use the .csv method it imports everything but only shows a human silhouette on each line with NO text. When… (read more)

I'm trying to import contacts from Windows Live Mail. When I use the .csv method it imports everything but only shows a human silhouette on each line with NO text. When I try the .vcf method, WLM won't let me export to anything but a folder, and the import process doesn't recognize the folder as a whole and will only import one address at a time if I open the folder. How do I do this???

Asked by bradfordccr 1 year ago

Answered by sfhowes 1 year ago