Thunderbird Support Forum

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What can I do?

Dear reciever. After years of using TB and what we do think is a productive mail-tool that works for the benefits we are looking for has worked. However, the last 115- constantly freezing and shuts down. This is very annoying. It freezes at some folders from the main email-client- as we have deleted older folders integrated with this. But the problems remains. . We have done everything in our knowledge of the program but still no approvement. . At this point we are using Outlook..would be grateful to have some answers and possible sollutions for this issue. . Thanks in advance and keep up the great work U are doing. :-)

My thunderbird works okay, but when I select emails from imbox folder to delete it takes too long. I researched to find the problem and the only option I found was to add an exclusion to the profile folder on my windows security antivirus. Now I can select emails from the imbox and delete them without a problem, but my concern is if I will be vulnerable to virus.

Hi, As of yesterday I am unable to send emails out. I keep getting this message below. I have gmail on same computer and that works fine. I am able to receive emails but can't send. Please help

Hi, Looking at the folders under my email, I see: 1 Inbox, 3 Drafts, 3 Sent, 1 Archive, & 1 Trash. How do I get rid of the extra Drafts and Sent folders? See the image below. The second and third are empty.

Yes :) there is more to it. Here are the details. I know how they got there and I did that to myself. I keep my Thunderbird Profile Data in a MS OneDrive shared folder. Yes, I know, this has some risk. However I work overseas 1/2 the time and use two different computers. This allows me to have each computer on a POP account and still have one set of data (and have Pop Accounts on my phones). I have been doing this for more than a year, and have not had any consequences beyond the above. I understand IMAP accounts, but do not use them for very good reasons, please do not recommend that.

I am generally careful to close T-Bird and then wait for OneDrive to update (I have learned how to "force" OneDrive to do so) before restarting the other one. There have been several occasions where I did not do that. Usually, I just get a bunch of repeated emails and some extra "computer named" versions of the data files. Once in a while, another folder Drafts and Sent folder has appeared.

Thanks in advance.

'''When are you going to add Categories to Contacts? '''

It is the only feature holding me back. I use outlook for Windows and I am able to sort my contacts by categories. In addition, I use a syncing software called Companion Link/Deja Office which syncs those contacts with those categories on either my iPhone or Android. This allows me to focus on targeting specific people for either personal or business use. Your software has that feature for calendar items. Why not integrate that same feature for the contacts which has a higher degree of importance. I see that a multitude of people have asked for quite some time already even offering to donate money if implemented.

Thanks so much :-)

I'd like to suppress displaying message Subject in the folder contents pane. (I'm in vertical view and would like the message contents pane to be wider. To accomplish that I'm willing to sacrifice listing the Subject in the folder contents pane. Tbird doesn't list that as a column I can select or deselect. Any ideas?

The real goal is to make the folder contents pane narrower. But it seems to not allow me to make it any narower than it is. A9(I can widen it, but that doesn't help. Is there any any to change the minimum width Thunderbird has set for that pane?

I desperately (sobbing here) need someone to hold my hand and walk me through this!!! I uninstalled the newest version (115) and installed the previous version (102) because of an outgoing mail problem. It gave me a warning that the newer version changed my profiles and it's not compatible so I downloaded the new version again. The import screen doesn't look anything like what it says in the help files. I don't have an option for importing from a previous version.

Please rescue me. I run a nonprofit and I have deadlines and meetings next week that I was supposed to make arrangements for and I've been dealing with this for almost a week.

My friend has been using Thunderbird for a long time. Recently I installed her new PC and restored her account profile using the profile folder on her old PC. So far so good. The problem is that her mails are not organized in folders on the mail server but she has a whole collection of folders in her Thunderbird mail client and is concerned about loosing her mails if the new PC (or the disk) would crash at some point. Of course she could just re-install Thunderbird after fixing the crash problem and sync with the mail server, but then the folder structure would be lost. First I considered using a back-up program to keep a back-up of her Thunderbird profile using cloud storage. My second thought (should have been my first thought...) is that she already has a back-up, namely the mail server. The ISP does a better job than any local back-up program to keep her mails safe. Only the missing folder structure remains a concern. So here is the question: if I change the setting to sync all folders with the mail server, what will happen: 1 - the folders in Thunderbird will disappear (only the folders, not the mails) because there are no folders on the mail server 2 - the folder structure from Thunderbird will be mirrorred on the ISP's mail server. Which one is it?

The latest version of Thunderbird changed the top menu, and I see a "Get Messages" button, but can't find "Send Unsent Messages" as a function anywhere. I've tried customizing the menu, and I've looked through older help discussions for any ideas, and I've prowled through the settings menus and can't seem to find it. I've also tried right-clicking on things - no joy. I have a message waiting to go out in the Outbox, but no way to send it except Redirect.

Thanks in advance, for any help or ideas!

I still have v102 on my PC. I have read and see where there are a lot of problems with v115 - messages from users. So if I want to keep v102. How long will it be good? Is there a cut-off date that I will be forced to get v115? Is there someone knowledgeable with Tb that can call me and walk me through getting v115 set up like v102? I am not computer literate enough to be able to do that on my own. Or a way to get simple "step by step" instructions? Trying to read all the updates is way over my head. I am an 85 yr old man that simply wants to be able to read my emails without having to re-learn how. I've been using Tb and Firefox every since I can remember. Years and years. Can someone help? I can furnish email address and/or phone number if needed.

Good morning

My client uses Thunderbird as the default mail client. I have setup SMTP in the Sage ERP system as the email configuration.

If we send email from Sage, Thunderbird crashes, however, the email does send though. If we reopen Thunderbird, it continues to work, but crashes again, once an email is sent from Sage. Error code: bp-cfdfe3a3-9c4d-487d-9a10-e59510230413

What could cause this and do you have any possible solutions?

Kind regards Maritza [removed phone# from public forum]

I have a list so long it won't fit here. I can only think to install back to an update 10 days ago. I can't find an option for that- and I am not a proffessional- just a simple user.

I have a MacAir, since installing the latest update, Thunderbird: stalls for so long and can't switch it off or access anything for hours sporadically, it won't save 'sent' emails sporadically, it sends emails full of garbage - numbers, green and black screens, and other illegable content. sporadically. A lot of problems happen the moment I put an image into the content. and then I can't undo it. I can't access the image to move it, to delete it, just stuck. the signature keeps including code. it now says 105% full. Since when did we have a quota? I didn't know how to fix it. So it's now blocking me receiving emails. so I archived, deleted mails and it shifted it. BUT I have never had to do this before and don't want to -I have a busness to run and need to keep records. I can't delete in the future. What is this stupid quota thing?

I can keep going with the problems I have. But I don't have copious amounts of weeks and months to now trouble shoot. So I thought I just take it back to a previous update -say 2 weeks ago before th eproblems started, and not update again until Thunderbird can function on the Mac.

Can anyone help me? I am scared to uninstall, as I don't want to lose my contacts again. (had previous problems with Thunderbird in the last few months) ...now this. and have no idea how to get help? I want to be loyal to thunderbird- but I can't function with it right now.

....anyone?

Thunderbird has changed one of my folders. This now has a different icon (see snip) and I cannot delete it as there is no option. Is it something that I've done and how do I correct it please. Many thanks

In the past, I had followed this post and created the userChrome.css file so that when I have my emails shown in Table View, if one email within a thread is unread, the whole thread is collapsed, but the subject line remains in bold.

With this latest Thunderbird update to version 115.13.1 I have lost the functionality; now the subject line of the collapsed thread shows as underlined. How can I go back to my preferred bold view?

Thanks

Starting from the app menu button ≡ or the main menu, choose Tools -> Developer Tools -> Error Console.

Copy the text given below and paste it into the Console.

If using version 78 or later, copy and paste the following text: openDialog("chrome://pippki/content/resetpassword.xhtml"

Click the Evaluate button.

If you do not see an 'Evaluate' button, press Return or Enter on your keyboard.

When prompted with the confirmation dialog box, click the Reset button.

The problem is that I don't see an "EVALUATE" button

This after I upgraded to the latest version of Thunderbird.

Last night, all of my Thunderbird mail disappeared. Thousands of messages.

I have 3 email addresses, each from a different server, one being Google.

I work on a Mac, Monterey version 12.6.1

Thunderbird is 115.4.1

The inbox for each of the 3 accounts says how many messages exist, but none are visible.

This morning, incoming mail is visible. But one of my test messages to myself disappeared a little while after I sent it.

I'm pretty devasted! I've used Thunderbird for more years than I can remember.

I've lost messages I need to refer to and templates for business.

I'm highly functuional on my laptop and with my email, but I'm not a tech person.

How can I recover my emails?

My work emails do exist on the server. But much of my gmail is no longer on the server.

Thanks for any help you can provide to a layperson like me!

~Ellen

When I delete 1 email, it happens quickly. When I delete 5 emails, it takes about 10 seconds. When I delete 40 emails, it takes 2+ minutes, when I delete 100+ emails, it takes 7+ minutes. What's going on? Seems to me emails, no matter how many I delete, should be deleted very quickly. What can I do to speed up the delete process?