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Folders in TBird mail are corrupted. How to repair.

TBird maul ott corrupted. There are a qty of folders in the mail folder with similarr names. Can someone please tell what folders s/b there? Also have 5 TBird Local plus … (read more)

TBird maul ott corrupted. There are a qty of folders in the mail folder with similarr names. Can someone please tell what folders s/b there? Also have 5 TBird Local plus subfolders in my main mallboxo - how do I remove those?

Have tried and uninstalling to get a clean install - it doesn't work!

Sincerely HLA

Asked by GrandToDo 3 months ago

Last reply by Toad-Hall 1 month ago

Outgoing email SMTP timeouts after Thunderbird update

Had this problem suddenly crop up since the update of one of my accounts not sending mail due to timeouts. I've not changed any passwords or settings since I had it worki… (read more)

Had this problem suddenly crop up since the update of one of my accounts not sending mail due to timeouts. I've not changed any passwords or settings since I had it working last. The message is the "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) [my workplace's SMTP server] timed out. Try again." one, and it's preventing me from sending any emails.

Specifics:

  • It's one account (my work one: work runs an Outlook/Microsoft mail server).
  • My personal account (gmail) sends fine. Both accounts recieve email fine too, so this is just one direction on one account.

Things I've tried:

  • Switching my Firewall off makes no difference, so it's not a firewall problem
  • It's not that the emails I'm trying to send are too large, one word test emails also don't send
  • Extending the timeout time by 3x doesn't help

I also opened a second computer not yet running the latest version - the account worked fine. Then applied the upgrade and that broke things in exactly the same way as described above. So I'm pretty sure this is an issue caused by the upgrade in some way. Not sure if other people with Outlook servers are having the same problem or if there's any workaround available but would appreciate advice.

Asked by james43 3 months ago

Last reply by rohe1318 1 month ago

Where do I enter my updated password ?

I have updated my password on my IMAP server. I cannot find where to enter the new password on the server settings. There used to be a box for this. It asked once when I … (read more)

I have updated my password on my IMAP server. I cannot find where to enter the new password on the server settings. There used to be a box for this. It asked once when I logged in but dosnt ask again.

This must be one of the most basic settings that needs occasional updating but no clear location where to do it?

Its now made thunderbird un useable and have migrated across to outlook where you just type in the new password.

Asked by jim73 5 months ago

Last reply by Martin Lester 5 months ago

when i opened tbird on windows 10, it showed a start page/donation page, and can't see messages (Bug1975299)

when i oppened tbird on windows 10, it showed a page to obly my for a donation. i had made a donation short ago, but eventhough, i just made another one time donation. wh… (read more)

when i oppened tbird on windows 10, it showed a page to obly my for a donation. i had made a donation short ago, but eventhough, i just made another one time donation. when i open tbird again, i can not get out of the donation page. what should i do please???????

Asked by JJA 4 months ago

Last reply by Wayne Mery 2 months ago

outgoing email - can't send it

Just updated to latest Thunderbird version and now I can't send my email. I keep getting the message "Login to server smtp.broadband.rogers.com with username [my email ad… (read more)

Just updated to latest Thunderbird version and now I can't send my email. I keep getting the message "Login to server smtp.broadband.rogers.com with username [my email address] failed."

Then when I exit this notification, the following shows up "Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) . Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'."

I made not changes afer in upgrade of Thunderbird to latest version.

Any help you provide would be appreciated.

Bob Gmeindl bob.gmeindl@gmail.com (btw, this is not the email address I use with Thunderbird - that one is bgmeindl@rogers.com)

Asked by Bob Gmeindl 3 months ago

Last reply by Toad-Hall 2 weeks ago

Import contacts from Gmail to

Using TB 141.0 MS Word 11 Too many wrong videos, too many old explanations. It's August 2025. Please, I'm not a computer wiz. Just a home novice. OK with specific d… (read more)

Using TB 141.0 MS Word 11 Too many wrong videos, too many old explanations. It's August 2025. Please, I'm not a computer wiz. Just a home novice. OK with specific directions. How to export my Gmail contacts list and import it to my TB contacts. I have tried basic gmail export...but should it be "google .csv", " or what? I don't think I have Outlook loaded anymore on windows 11. If you could help by actually sending me instructions that I will follow direct. ie: Sign into Gmail>click on contact file to be exported>export contacts and click "google .csv" (or the correct choice there)..then what? I've been trying and it wants me to save to a file...but how? And which file? I know it's an effort on your part, but I will print and save going forward. Thanks so much. LS in AZ.

Asked by Lars 3 months ago

Last reply by Amanda Davis 1 month ago

Multiple copies of adresses

Hi. Every time I send an email, the recipient's address is saved in my collected addresses folder. This means that each new email sent to a known recipient adds another c… (read more)

Hi. Every time I send an email, the recipient's address is saved in my collected addresses folder. This means that each new email sent to a known recipient adds another copy of the address (see screenshot). Some addresses have hundreds of copies. How can I get rid of this?

Thanks for any help.

Asked by Wiesław Lewandowski 3 months ago

Last reply by Toad-Hall 3 months ago

140 crash (David)

If there's one thing I can count on, it's that the next version of Thunderbird will be more buggy & unstable that the previous version, and v 140 certainly does not d… (read more)

If there's one thing I can count on, it's that the next version of Thunderbird will be more buggy & unstable that the previous version, and v 140 certainly does not disappoint in that category. It crashes & closes multiple times per day. Any time something else may be using a lot of resources, Thunderbird freezes up and if I click on it, the app crashes & closes. At least the previous just stayed greyed out until it was able to complete the task and didn't crash & close. Great job Mozilla.

Asked by David Eddy 1 month ago

Last reply by Wayne Mery 1 week ago

Why am I stuck on version 128.11? (Thunderbird does not update on win11) (bug1983074)

I get an error message when I try to update (see screen shot below). Thunderbird is on a Windows 11 Pro PC with the latest Windows updates. This has been happening for a … (read more)

I get an error message when I try to update (see screen shot below). Thunderbird is on a Windows 11 Pro PC with the latest Windows updates. This has been happening for a couple of weeks now.

Thanks in advance for your assistance.

Rich

Asked by r_a_green 3 months ago

Last reply by Wayne Mery 2 months ago

Legal Viability of emails downloaded from GMail into Thunderbird Mail Client

Microsoft Outlook Client emails are legally valid in a court of law, but Thunderbird emails are not. Can we start taking baby steps towards making Thunderbird emails a l… (read more)

Microsoft Outlook Client emails are legally valid in a court of law, but Thunderbird emails are not. Can we start taking baby steps towards making Thunderbird emails a little more viable in legal applications?

While I do not understand these things in the depth required, can we start taking baby steps towards achieving legal validity of emails downloaded from Thunderbird?

I am presenting below a conversation that I had with chat GPT regarding this matter for the help of anyone who wishes to take this up.

Chat GPT:

QUESTION 1: 1. As per my limited knowledge, Outlook client emails are legally valid because the header cannot be edited. This however, is not true of Thunderbird emails. Do I understand correctly? 2. What are the challenges in making Thunderbird header not user editable, so that Thunderbird emails also have the same benefit?

Chat GPT: Your question touches on email authenticity and legal validity—especially in regulated or evidence-sensitive contexts. Let's break it down:

Is it true that Outlook headers are immutable and Thunderbird’s are not?

Partially True — but needs clarification.

Email headers in both Outlook and Thunderbird

Can be viewed by recipients, but cannot be edited after the email has been sent. Only during composition can certain headers (like `From`, `Reply-To`) be changed, depending on the setup.

What you cannot change post-sending:

After an email is sent (from any client), the core SMTP headers (`Date`, `From`, `Message-ID`, etc.) are locked. These are generated by the sending server and cryptographically traceable via server logs or DKIM.

Outlook’s extra layer:

Outlook integrates closely with Microsoft Exchange, which stores server-side logs, message tracking, and non-editable audit trails (e.g., via journaling). That’s what gives Outlook/Exchange emails more evidentiary credibility, not just the client itself. In contrast, Thunderbird usually connects via standard IMAP/SMTP, without server-side logging, unless used with a corporate mail server like Postfix + Dovecot + journaling.

In Summary: Table Feature Outlook (w/ Exchange) Thunderbird Headers editable during composition Yes (some fields) Yes (same) Headers editable after sending No No Built-in server-side logging Yes (Exchange) No (unless configured) Strong evidentiary trail Common in enterprise Requires external setup

What are the challenges in making Thunderbird headers non-editable during composition?

The challenge lies not in technical impossibility, but in the design philosophy of Thunderbird:

a. Open Source & User Control

Thunderbird is open source, so users can customize or even extend the client to manipulate headers (via extensions or config changes). This is powerful for advanced users, but not ideal in regulated or high-trust environments.

b. Lack of Server-Side Enforcement

Thunderbird relies on whatever SMTP/IMAP servers it connects to. Unless the server enforces policies (like DKIM signing, DMARC, or header filtering), client settings are only soft limits.

c. Missing Native Audit Features

Outlook/Exchange logs metadata like when a message was sent, delivered, read, etc. Thunderbird lacks that unless paired with enterprise-grade backends. How Could Thunderbird Improve Legal Trustworthiness?

1. Header Locking During Composition

  	Disable or grey out fields like `From`, `Date`, `Message-ID`.
  	Possible via extension, but not enforced by default.

2. Enforced Server-Side Signing (e.g., DKIM)

  	Ensure outgoing mail is cryptographically signed to verify integrity.
  	Requires a properly configured mail server, not just Thunderbird.

3. Journaling or BCC Archiving

  	Auto-BCC all sent mail to a tamper-proof archival system.
  	Thunderbird can do this via rules or server configuration.

4. Extension or Mode for “Forensic Compliance”

  	Custom Thunderbird modes that restrict editing headers, disable extensions, log actions, etc.

Final Thoughts

You're correct in understanding that Thunderbird offers less baked-in legal reliability than Outlook + Exchange. But this isn’t due to insecure design—rather, it's due to Thunderbird’s flexibility and lack of tight server integration. Thunderbird can be made trustworthy with the right server configuration (DKIM, archiving) and possibly some custom add-ons.

If you’re looking to build or propose a “forensic-grade” Thunderbird environment, I can help design one with proper technical constraints and audit trails. Let me know!

QUESTION 2: My legal Counsel has told me that emails downloaded from the Gmail server into the outlook client are legally valid. So even without Microsoft Exchange and all the other server side logging, Outlook emails are legally viable. Chat GPT

Yes — your legal counsel is broadly correct, and here’s the nuanced explanation:

Emails Downloaded via Outlook (from Gmail) Can Be Legally Valid

Even without Microsoft Exchange, emails downloaded into Outlook (say via IMAP or POP from Gmail) can still be legally viable evidence, because:

1. Outlook stores email in a tamper-evident format

Outlook saves emails in `.pst` or `.ost` files. These files have a structured, proprietary binary format that is hard to tamper with without detection. Courts often accept these files (with chain of custody) as original records.

2. Outlook preserves server headers

Even when connected to Gmail, Outlook does not modify or fake headers. It shows server-signed headers (like `Message-ID`, `Date`, etc.) exactly as received. These headers can be verified independently against:

Gmail’s “Show Original” → raw headers DKIM/DMARC authentication

3. Integrity from Gmail itself

Gmail assigns unique `Message-ID`s and signs outgoing mail with DKIM. DKIM proves the message has not been tampered with since it left Google’s servers. So even if Outlook is the client, the source of trust is Gmail + DKIM, not just the software.

In Legal Contexts

4. What courts typically require is:

 A copy of the original message as received (headers intact)
 Some form of chain of custody (who had access, how was it stored)
 Optionally, confirmation from the mail server logs (if challenged)
 Outlook is often used in corporate/legal environments because:

It does not let users easily forge full headers The data format is harder to manipulate Legal teams and forensic experts are familiar with `.pst` files

So even without Exchange, emails received and stored in Outlook are trusted, provided:

The full headers are intact The `.pst` or `.ost` file has not been tampered with

5. How This Differs from Thunderbird

Thunderbird also preserves headers and stores messages locally — but: Table: Aspect Outlook Thunderbird Storage format `.pst`/`.ost` (proprietary) `.mbox` or plain text Header immutability Enforced by format Editable via text file (with effort) Forensic familiarity High (in legal circles) Moderate Tamper-evidence Strong (binary format) Weak (editable with text editors)

So Thunderbird messages can technically be altered more easily after download, especially if stored in `.mbox` or `.eml` formats. That’s why they are viewed with more caution in legal settings.

Conclusion

Yes — emails downloaded into Outlook, even from Gmail, are generally accepted as legally valid, provided the headers are intact and the file has not been manipulated. Outlook's storage format and market reputation contribute to its legal trustworthiness — even without Exchange.

If you want to achieve similar legal credibility with Thunderbird, the focus should be on:

Enforcing DKIM-signing (from Gmail, already done) Locking down `.eml` or `.mbox` file access Possibly archiving in tamper-evident formats

Let me know if you’d like a workflow to export Thunderbird emails into a legally robust format similar to `.pst`.

Asked by Tapan Singhal 4 months ago

Last reply by Zeeshan Lala 4 months ago

Contacts (address book) missing from 128.11.1esr

I converted to Thunderbird 128,11.1esr in May 2025. My address book did not migrate to the newer version and I don't have the old one. Also, I don't know how to return to… (read more)

I converted to Thunderbird 128,11.1esr in May 2025. My address book did not migrate to the newer version and I don't have the old one. Also, I don't know how to return to the previous version of Thunderbird.

Asked by oldiun_s4eyes 5 months ago

Last reply by Toad-Hall 4 months ago

Everything marked ***SPAM***

Running version 128.10.1esr. This version and the two previous mark 50% of incoming emails as ***SPAM*** and put in Junk folder. Turned off SpamAssasin. Marked all as not… (read more)

Running version 128.10.1esr. This version and the two previous mark 50% of incoming emails as ***SPAM*** and put in Junk folder. Turned off SpamAssasin. Marked all as not junk. Added all addresses to address books. Nothing fixes this problem. There is no way to contact Mozilla directly for a solution so I am posting here. No, this is not email coming from a third party account like Gmail. No, it's not inheriting spam designations from another server. This is broken junk settings on the previous two versions of Thunderbird. Mozilla, please fix this.

Asked by t-user 5 months ago

Last reply by Wayne Mery 5 months ago

how to keep outlook folders when adding outlook account to thunderbolt

Hello, I've installed Thunderbolt and added my Outlook account. However, none of the folders I created in Outlook have been copied over. Only the standard built-in folder… (read more)

Hello, I've installed Thunderbolt and added my Outlook account. However, none of the folders I created in Outlook have been copied over. Only the standard built-in folders e.g inbox, junk, sent etc were setup in Thunderbolt with all the mail from the other folders in the inbox. This is not very helpful.

How do I set up the Thunderbolt account so that the folders (and contents) are matched with the folders (and contents) in Outlook? Thanks

Asked by ae 5 months ago

Last reply by Roger Reed 5 months ago

Cannot load profile

Hi, Win 10 Pro new installation. Dell Optiplex MBR type Bios. I had saved a recent profile to an external drive in its own name (i.e. not the profiles folder) After the… (read more)

Hi, Win 10 Pro new installation. Dell Optiplex MBR type Bios.

I had saved a recent profile to an external drive in its own name (i.e. not the profiles folder)

After the new Win 10 installation, I downloaded a new copy of Thunderbird.

I then copied the saved profile into the new Profiles folder, selected it in Choose user profile and started Thunderbird.

Thunderbird opened but not with the saved (8+ Gb) profile, just one new email account and asking for passwords to other email accounts I used before, and no folders.

I went back into the profiles folder and renamed all other profiles "OLDxxx999, but still the same one new email account when I opened Thunderbird.

I desperately need the saved email folders - I don't mind loading all the email accounts again, just need my court case history folders.

How can I force Thunderbird to use the saved profile, or can I identify and individually load in the saved local folders?

Thank you for any guidance towards a solution.

Asked by jfdi 4 months ago

Last reply by david 3 months ago

remove or reset primary password

I forgot and can't find my primary password. I can't reset and remove it unless I know it. I uninstalled the program, paid a contribution, reinstalled and still cannot … (read more)

I forgot and can't find my primary password. I can't reset and remove it unless I know it. I uninstalled the program, paid a contribution, reinstalled and still cannot reset, remove old, or make new password. Can't get into to send emails, but can see and read files.

Asked by dcloer 3 months ago

Last reply by david 2 months ago

in mozila thunderbird profile.ini has multiple profile with IsRelative=1 but how we know thunderbird using which one.

[Profile2] Name=default-release IsRelative=1 Path=Profiles/dzsmofpl.default-release [Profile1] Name=default IsRelative=1 Path=Profiles/g92ibtwu.default Default=1 [Profile… (read more)

[Profile2] Name=default-release IsRelative=1 Path=Profiles/dzsmofpl.default-release [Profile1] Name=default IsRelative=1 Path=Profiles/g92ibtwu.default Default=1 [Profile0] Name=default-esr IsRelative=1 Path=Profiles/2i2jua4d.default-esr [General] StartWithLastProfile=1 Version=2 [Install712DAF5A23ABECDC] Default=Profiles/2i2jua4d.default-esr Locked=1 [InstallFEE05927A5AEB8AE] Default=Profiles/dzsmofpl.default-release Locked=1

Asked by Aliza Iqbal 4 months ago

Last reply by christ1 4 months ago

Folders?

In thunderbird we had to reconfigure our in/out port selections due to what we were told was a tech bud that is known but not fixed yet. After we did that thunderbird aut… (read more)

In thunderbird we had to reconfigure our in/out port selections due to what we were told was a tech bud that is known but not fixed yet. After we did that thunderbird automatically duplicated folders inbox, drafts, sent, junk, trash, archives, etc. We did not want that to happen. So all new inbox emails go directly to the "new" inbox. How do we get rid of the new folders and revert back to the older set of folders?? HELP!

Asked by rmalik6 3 months ago

Last reply by Toad-Hall 3 months ago

Missing local folders after 143.0.1 update (bug1990571)

Good day, After upgrading Thunderbird to 143.0.1, I noticed that a large part of one of my local folders is missing. Searching the internet regarding this problem, I foun… (read more)

Good day, After upgrading Thunderbird to 143.0.1, I noticed that a large part of one of my local folders is missing. Searching the internet regarding this problem, I found that this issue happened last year and at other occasions. Why hasn't this problem been solved yet at it is a pain to locate and find the missing data ourself. Any suggestions to avoid this problem in the future

Best regards Douglas Noades

Asked by Douglas 1 month ago

Last reply by Toad-Hall 1 month ago