Thunderbird Support Forum

updated to TB 45.0 on my Mac, TB will now only work in safe mode, have restarted and rebooted but when returns to regular mode emails do not load, if i then return to safe mode, it works.

potentially related

After getting the dialog box: "Copying message to Sent folder... " I then get "There was an error saving the message to Sent. Retry?" Then, "Copy Failed" This happens with most any attachments. Any help is greatly appreciated.

Hello, I just bought a new laptop and installed Linux Mint 19.2 together with TB 62. I then transferred all my emails from the old LP (running Linux Mint 18). I am unfortunately dealing with a very annoying problem. When TB starts, it uses 100% of one of the core (CPU Intel I7 8th generation with 8 core) and TB is unusable. It lasts for several minutes and then the program starts being usable but still very slow. I didn't have this problem with my previous LP. I tried re-creatng the global-messages-db.sqlite and the *.msf files but the problem is still there. How can I solve it?

This bug was first observe with Windows 10, Thunderbird 78.8.0 and persists in 78.8.1. The larger picture shows the situation after trying to send the mail: uploading the large file was completed and the link shows up in the mail. And this is the first hint for a malfunction I get a warning that my mailserver might reject my mail due to size. The next, smaller picture shows that the mailserver really rejects the mail. I then tried to remove the appanded file from the mail - I could not do so...

Apparently the last update lost my contacts. The address books are still there, but there are no contacts in them. They all seem to be empty address books.

Not sure if this part is relevant, but...

While searching the forum for an fix I noticed others had similar problems that were supposedly fixed in update version 78x. I checked my version, it said 68x on the updates page of the options menu. However, when I checked the update history, it said it was version 78x. I unchecked the automatic updates (may have been in safe mode as that was one of recommendations I found) and checked for updates and it said version 68x was available. Thinking this might bring back my contacts since 78x seemed to have borked the address book, I updated it. Didn't help, but now it says it's up to date with version 68x and version 78x doesn't seem to be available. The history shows it updated 68x on Oct 1 after 78x was updated on Sep 15.

I've used Thunderbird for over 10 years and never had a serious problem before. This is very frustrating as I had over 100 contacts, many with a charity that I help.

How can I get my contacts back without re-entering them manually?

Thanks.

Don't know what happened - I used to be able to insert hyperlinks! The option to do so has disappeared from the menu bar. I'm running Thunderbird 31.0 and I have already tried disabling all add-ons, restarting to safe mode, and a combination of the two, to no avail.

The add-ons I have installed are: 1. Enigmail 1.7a1pre ("OpenPGP message encryption and authentication") 2. FiltaQuilla 1.2.0 ("Mail filter custom actions and searches")

Enigmail was the most recent install, but I'm not using it right now because it doesn't support using digital signatures as email attachments instead of inline wrapping. I am instead using the built-in security setting in Thunderbird, allowing me to use a third-party digital certificate as an attachment. However, I don't know why either Enigmail or any digital signing/encryption service would remove an option from my menu bar, it just doesn't make sense.

Is it perhaps the version of Thunderbird I have? Is anyone else running 31.0 without an "Insert" option on their menu bar? Thanks in advance for any help you can give me.

4/22/16: Originally, I had issues with incoming email landing in first sub-folder under Inbox. Could not get default to change. Uninstalled and re-installed software three times, restarting machine each time between uninstall and reinstall. Windows 7 on Intel PC new 2012.

Now Thunderbird V45 Crashes immediately upon opening software. Brings up crash report immediately, but no time for incoming e-mail. Won't even allow new test version of 46 to be used. Crashes immediately too.

I love Thunderbird and Firefox products! I haven't had these issues before and I'm just sad I can't get this fixed on my own.

Any advise - suggestions? I was thinking about going back to a previous version, but can't find one that will allow me to download it...

HI there, It is my first time so let me introduce myself. My name is Piotr and I come from Poland. I have a problem with my inbox folder. It is empty. Program shows there is 80 unread emails but total number of emails are 0. I have some other folders and subfolders and they work great and synchronize but not inbox. I reinstalled Thunderbird - did not help - deleted al Thunderbird related folders under my profile. Two other email clients works fine - even on my mobile phone but Mozilla won't. I deleted panacea.dat, inbox.msf but noticed there is no Inbox file only inbox.msf. After A while I get a message that server has disconected - it never happened before. Problem started when I wanted to delete some emails from inbox folder. I did it in Mozilla instead on web site of my email box provider. So I can see now some emails are deleted (crossed by line) but still visible when I open my email box thru web site. Mozilla downloaded all the headers from the server but nothing showed up. I have ran out of ideas. Thanks.

My Thunderbirds 68.3.1 (64-bit) on macOS Sierra v10.12.6 works solid for years. Nothing changed recently. Suddenly I'm stuck in an empty Thunderbird screen. See screen capture. Thunderbird is updating constantly, but not finishing. See screen capture. Profiles.ini contains 2 new lines at the top: [InstallFAF8D2EB62449894] Default=/Volumes/Mail/40k286pt.default After removing these lines, Thunderbird inserts them at opening. The Trouble Shooting button in Help doesn't work. Reinstalling a fresh Thunderbird v68.3.1 does not solve the problem.

Greatful for any help.

Hi, I am not able to get Thunderbird to retrieve emails on a new laptop.

Last week I purchased a new laptop due to an imminent hard disk failure on my old laptop. I will call them "Old" and "New" laptops. (Old laptop is still working for the moment...)

The Old laptop is nearly 3 years old, and I have been using Thunderbird on it since new without any problems.

I have downloaded and installed Thunderbird on the New laptop, and can not get it to retrieve emails. As the Old laptop is still working (at the moment), I am able to directly visually compare and check settings on both computers.

THE PROBLEM Using Thunderbird on the New laptop, I am able to send emails, I can see all my old emails restored from the Old laptop using Mozbackup, but clicking Get Mail on the New laptop does not retrieve new emails.

When I click Get Mail, the status message in the bottom left corner says "connected to .....<ISP>..." but does not actually get the emails. However, the Old laptop is still able to get emails as it always has.

My ISP is a large Australian telco that I have used for many years and I have not changed anything with my account. The ISP is POP3.

WHAT HAVE I TRIED I deleted the email account created by restoring from Mozbackup, and attempted using the Thunderbird new account wizard, however Thunderbird did not recognise my ISP and would not create the account - even though it is working perfectly at the same time on the Old laptop.

All Firewalls I can find have been configured to allow Thunderbird, with the same configuration settings on both machines.

How do I know I can send but not Get emails from Thunderbird on the New laptop? I have sent test emails to myself from the New laptop. Thunderbird sends successfully, I am able to preview the test emails via Mailwasher on the New laptop, and can read, reply, etc, to the emails if I log into my ISP webmail service. However I can NOT get Thunderbird to retrieve and download these emails on the New laptop. If I go to the Old laptop, Thunderbird works perfectly, retrieves and downloads all new emails, including these test emails.

I am now at the point where I do not know what else to try and would appreciate any suggestions.....

I have spent many hours over the last 3 days surfing the net, forums, Mozilla Support, etc, and tried everything suggested, without success. The only thing I have NOT tried is starting windows in Safe mode (as per some suggestions), as it is not a viable long term solution.

OTHER INFO Computer Details;- "Old" laptop;- Windows 7 Home Premium - continuously updated with all Critical and Important updates. 64 bit version. Antivirus = Bitdefender Total Security (subscription and licensed). Up to date. MailwasherPro 2012 (subscription and licensed). Up to date. Thunderbird 24.5.0 working perfectly. Up to date.

"New" laptop;- Windows 8.1 - up to date with all Critical and Important updates. 64 bit version. Antivirus = Bitdefender Total Security (subscription and licensed) - downloaded and installed. Up to date. MailwasherPro 2012 (subscription and licensed) - downloaded and installed. Up to date. Thunderbird 24.5.0 - downloaded and installed.

Note: I 'downloaded and installed' the Windows 8.1 version of these programs to avoid any potential compatibility problems restoring or copying from a Windows 7 backup version of the programs.

1) New laptop came with pre-installed with McAfee - which has been Uninstalled due to running Bitdefender (Windows searches for 'McAfee' return nothing found suggesting the Uninstall was successful).

2) Thunderbird has been added to both Bitdefender and Windows 8.1 firewalls on the New laptop.

3) Bitdefender and Windows security settings are identical on both laptops - as near as I can determine, I may be missing something - but have checked all settings 3 times by doing a side-by-side visual comparison.

4) Thunderbird settings are also identical and I am using the same email address and ISP that I have been using for many years.

5) I migrated Thunderbird settings, accounts and emails from the Old laptop to the New laptop using Mozbackup, then visually checked and compared all settings in Thunderbird between the two machines.

6) For info, I have used Mailwasher for many years as a simple way to preview and wash mail before running email programs such as Thunderbird - might be overkill, but I have also never had a virus or malware problem, so will keep doing this.

7) I have Uninstalled and re-installed Thunderbird on the New laptop twice, and done the same with Bitdefender once.

8) Any config changes I try on the New laptop, I either restart Thunderbird and / or restart the New laptop, or both.

9) I have not created a Windows 8.1 account and am not using SkyDrive.

10) Only other software I have installed on the New laptop is Google Chrome, Office Home 2013 and iTunes - all are working.

Thanks in advance....

I have noticed that lately the List of Recent Moves is not updating. I also have noticed that lately the address book (abook.mab) will not load (though it is in the profile) and the message "Unable to open the summary file for Inbox. Perhaps there was an error on disk, or the full path is too long." How can I fix these errors?

Thanks in advance.

In one of my 3 email accounts, the Inbox message details (subject, date, etc...) are not showing. Everything is working fine with my other accounts and folders. It's not set to view only unread. I can click on them and the full message still appears. I am running Windows 10 and the problem is in Thunderbird 45.2.0 and 45.3.0. The attached image shows the issue.

I access multiple email accounts via Thunderbird from AOL and gMail. (Yes, I get the AOL thing hahaha, but I used to work there. ;) A couple of weeks ago, Thunderbird started to hang every time I tried to access the primary/default mail account, which happens to AOL. After a brief T-bird progress indicator (blue spinner) It would trigger a system beach ball that never went away (after giving it at least 10-15 mins). I had to Force Quit from Finder. Every single other account and folder loaded fine, including other AOL inboxes and even the other folders (e.g. Sent, Trash) from the primary account.

I'm running mac OS Sierra on a 2013 MacBook Pro and have no other application crashing issues. The crash doesn't appear to register in Thunderbird's logs, but I could supply the data I have sent to Apple via their Force Quit/Report window if that is helpful.

Hello Community friends!

Please be patient as I'm not very technological.

I'm getting compacting messages and my disc tells me that about 90% of it is still full even though I've deleted most of my "Deleted" emails, Junk emails etc, so I want to clean it up and free up more space on it. I am guessing that I need to "Empty the bin" so as to completely remove these already deleted emails from the disc.

I'm sure that, like most things, this is easy to many of you, but I'd love to learn how to do this.

I want to add an rss-url to my account, but when i click add, TB sais 'the feed-url is no valid url' (translate from Dutch). The feed-url does work in other rss-readers, only not in TB. I already have tried disabling Lightning and even changed the calendar.useragent.extra to blank. It does not help. It's freaking me out. Can anyone help me?

The url is: https://uitspraken.rechtspraak.nl/rss/?instantie=http%3A%2F%2Fstandaarden.overheid.nl%2Fowms%2Fterms%2FRechtbank_Zeeland-West-Brabant&instantietype=2

Tbird seems to have to log back in to our email server every time it tries to download email. Also, even though I have it set to check and download new emails every minute, it does not. Even when I click "Get Mail", it does not download. I have to close out of Tbird and re-open it to get it "un-stuck". Then, it downloads my emails in big bursts, and I find "new" emails time-stamped hours ago.

Details: Thunderbird 24.6.0 Windows 8.1

Server: Office 365 IMAP SSL/TLS 

No encryption No security software; just using native Windows security

I imagine that this might be a server issue. I am working with our IT staff to explore that. But if anyone has any suggestions about how I might make Tbird work better, please advise! Thank you. BGW

I separate my Inbox into subfolders. Several of the folders contain numerous emails. Several of my subfolders and the emails within the folders no longer display. How can I undelete these inbox subfolders?