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  • Archived

I cannot log into my email? Is there a support phone number I can call?

I havent been able to log into my email for some days now, is there a support phone number I can call? My IT man who used to deal with all this has gone awol and I have n… (read more)

I havent been able to log into my email for some days now, is there a support phone number I can call? My IT man who used to deal with all this has gone awol and I have no idea who I am paying or how do I pay? I just need a contact number for the support team. Can anyone please help???????

Asked by guilfoyle.J 5 years ago

Last reply by user01229325 5 years ago

  • Archived

aol verizon email thousands of duplicates

For a week now, my verizon.net (aol) email has been duplicating the inbox until I had 60,000. I managed to delete most yesterday and thought it was good until today when … (read more)

For a week now, my verizon.net (aol) email has been duplicating the inbox until I had 60,000. I managed to delete most yesterday and thought it was good until today when it started again...now only 9,000 but climbing. I have a separate gmail account on thunderbird which is not affected.

Asked by costellery 3 years ago

Last reply by Toad-Hall 3 years ago

  • Archived

Thunderbird hanging and freezing when opening or deleting email

I've had this issue of Thunderbird hanging (hourglass or hourglass/ finger) when trying to read/ open or especially deleting an email. Often I have to wait up to 30 seco… (read more)

I've had this issue of Thunderbird hanging (hourglass or hourglass/ finger) when trying to read/ open or especially deleting an email. Often I have to wait up to 30 seconds to delete because after I press "delete" it gets hung up with the hourglass. I don't have many addons- just the usual updaters, Java, Silverlight, Shockwave, etc. I do use Adblocker Plus and also use BitDefender for virus. I have read that BitDefender can cause some issues so it's actually disabled for the mail.

I have no tried to operate in SafeMode... I wouldn't know what to do with that info anyway and deleting any of these basic addons would seem to be counterproductive to general use, wouldn't it?

We only use this for general email use. Currently there are ~10 emails in the inbox and probably as much in each of 3 subfolders.

Asked by KamiBuckeye 7 years ago

Last reply by Matt 7 years ago

  • Archived

I can't read my old emails, they are blank; how to fix that?

I tried to open one of my old emails (received in 2013). It was shown in the Inbox folder, but when I tried to open it, it was just blank. I checked other addresses, it w… (read more)

I tried to open one of my old emails (received in 2013). It was shown in the Inbox folder, but when I tried to open it, it was just blank. I checked other addresses, it was the same. Also I couldn't delete emails which I didn't need. Now I installed the new version of Mozilla. Now I can delete what I want to delete. But I still can't read my old emails, though I really need some of them. I use Windows 7. No options were changed. How to fix that? Thank you very much!

Asked by ekaterinafomina 7 years ago

Last reply by christ1 7 years ago

  • Archived

Why does thunderbird take a long time to load email messages?

For the last few days, whenever I try to select an email message, it takes at least 45 seconds to a minute to load the message. (Either in a pop up screen or the integrat… (read more)

For the last few days, whenever I try to select an email message, it takes at least 45 seconds to a minute to load the message. (Either in a pop up screen or the integrated window)

General functionality of the program is slow as well, when attempting to send, or compact files, etc.

The program is up to date, please help.

Asked by klafr 7 years ago

Last reply by Wayne Mery 7 years ago

  • Archived

Error copying to sent folder

Hello, I started getting an error messaging saying "There was an error saving the message to Sent. Retry?". Every time I retry, it fails. This started happening out of … (read more)

Hello,

I started getting an error messaging saying "There was an error saving the message to Sent. Retry?". Every time I retry, it fails. This started happening out of the blue last week, and is now chronic. This is happening on 2 different IMAP accounts. I have "place a copy in" and "Sent Folder on" for both accounts checked. I have tried repairing the folders to no avail. I have also manually compacted the folders.

The size on disk is 128mb for one account and 67.7mb for the other.

I'm using Thunderbird 31.4.0 on Windows 7 Home Premium Service Pack .

Any suggestions?

Thanks.

Asked by jaybob 6 years ago

Last reply by wmmmoz 6 years ago

  • Archived

Slow startup and usage when you have a large archive

We have a user has has large archive folders stored on a network drive for backup purposes. these archives are about 15gb (a lot I know but apparently they need them). Wh… (read more)

We have a user has has large archive folders stored on a network drive for backup purposes. these archives are about 15gb (a lot I know but apparently they need them). When this user was on Windows XP, Thunderbird would load up fine with no issues, however now the user has switched over to Windows 7, Thunderbird can now take a minute or two to load and it will also run slow. If I link the large archives up to my machine (also win 7), it will also slow down my Thunderbird. We have tried compacting all his archives, we have also tried disabling Thunderbird indexing and windows search indexing but there is still no noticeable difference. Does anyone know of a reason why there is an issue in windows 7 that there wasn't in windows XP? Thanks in advanced.

Asked by yazooh74 7 years ago

Last reply by Wayne Mery 6 years ago

  • Archived

auto-complete with AD LDAP very slow ...

Auto-complete is very slow when using our Active Directory server as an LDAP address book. However, using the address book by itself (from the Tools menu) is very snappy… (read more)

Auto-complete is very slow when using our Active Directory server as an LDAP address book. However, using the address book by itself (from the Tools menu) is very snappy. Sometimes it will take up to 30 seconds for the list to come back, and often my entire desktop is locked up until it does. This is Thunderbird 24.6 on Linux, Linuxmint 17 (or Ubuntu 14, on the backside).

Asked by Batmensch 7 years ago

Last reply by Wayne Mery 7 years ago

  • Archived

Thunderbird is still changing font size when writing emails, even after many Thunderbird updates and new versions.

Simply love this product (as with all Mozilla prods) ....... but this problem has been really annoying for the past few years and at least 4 or 5 version updates. I figu… (read more)

Simply love this product (as with all Mozilla prods) ....... but this problem has been really annoying for the past few years and at least 4 or 5 version updates. I figured this would get ironed out by now.....but perhaps it's a setting in my computer or something that's conflicting?

The problem is: When answering or drafting an email in Thunderbird.........the Font size changes automatically up one or two sizes while in the middle of typing. Really annoying having to keep going back in or backspacing to have a uniform font size throughout........Unprofessional also, when one slips out.

Anyone have this same problem??!!

Thanks much!!

Asked by sailavg 6 years ago

Last reply by finitarry 6 years ago

  • Archived

Can't attach file to message

I have an arch linux and when i write a new message and fill "from" "to" "subject" button "send" is enable but button "attach" is disable. I don't understand why because… (read more)

I have an arch linux and when i write a new message and fill "from" "to" "subject" button "send" is enable but button "attach" is disable. I don't understand why because and when in my Gnome 3.12 i right click on file and choose "email" then button "attach" enable and message sends correct. Sorry for my English :)

Asked by ulyanin 7 years ago

Last reply by user669794 7 years ago

  • Archived

Why can't I send a Pages file as an attachment?

We're trying to email Pages files to each other for editing. "Pages," the Mac product from Apple's iWork suite. Thunderbird will not let us attach a Pages file. Why? What… (read more)

We're trying to email Pages files to each other for editing. "Pages," the Mac product from Apple's iWork suite. Thunderbird will not let us attach a Pages file. Why? What is the fix?

We are using latest version of Thunderbird, and latest Pages.

Thanks for your help!

Asked by rpsquared 7 years ago

Last reply by Zenos 7 years ago

  • Archived

Thunderbird can't connect to ANY of my 5 email accounts. Webmail works fine, my mobile receive emails, etc. Only desktop thunderbird 68.3.0 running on a mac.

Thunderbird can't connect to ANY of my 5 email accounts. Webmail works fine, my mobile receive emails, etc. Only desktop thunderbird 68.3.0 running on a mac. My email acc… (read more)

Thunderbird can't connect to ANY of my 5 email accounts. Webmail works fine, my mobile receive emails, etc. Only desktop thunderbird 68.3.0 running on a mac.

My email accounts include one using gmail servers and 4 using my own domains. As I said, I receive and send emails on mobiles and webmail (browser)... but thunderbird all of the sudden stopped connecting to all these accounts. Message is "connection refused"

thunderbird 68.3.0 Mac Os 10.13.6

Any help?! thanks.

Asked by efornes 1 year ago

Last reply by Matt 1 year ago

  • Archived

I consistantly get the error: The message could not be sent because the connection to SMTP server smtpout.secureserver.net timed out.

This has gotten worse and worse over the last month. This is on multiple pc's and multiple business locations. Using multiple service providers all with the same errors. … (read more)

This has gotten worse and worse over the last month. This is on multiple pc's and multiple business locations. Using multiple service providers all with the same errors. I need help asap as I use Thunderbird for all of my businesses with over 12 email accounts. These email accounts are with GoDaddy. I have used Thunderbird for many years but can't continue with these errors.

Please help!

Asked by n2bluzzzz 7 years ago

Last reply by USLowRates 7 years ago

  • Archived

My replies are sending but some are missing the replied arrow icon. What to do?

When I reply to emails they are all being received and show in my outbox but they don't always show as being replied to- the icon beside the subject fails to appear. It s… (read more)

When I reply to emails they are all being received and show in my outbox but they don't always show as being replied to- the icon beside the subject fails to appear. It seems to be at random- sometimes the icon does appear- and it has only been happening in the last week or two, yet I've been set up on Mozilla for over 7 years. We've also been seeing emails that have been open remain showing as unopened. The two different problems started happening at the same time and are occurring on 2 different computers (1 Windows7 1 OSX10.9.2). But it doesn't happen when replying to or collecting email on my iPhone. Any clues how to resolve? It doesn't stop work but is a real nuisance to not be sure what is replied to. Any help appreciated. Thanks S

Asked by Mr.S-man 7 years ago

Last reply by sfhowes 7 years ago

  • Archived

Thunderbird Inbox contents disappeared after compact (shortly after I emptied the trash)

Similar sounding data loses are described in other posts, but none exactly like this one. My inbox was apparently full because Thunderbird reported that it was out of sp… (read more)

Similar sounding data loses are described in other posts, but none exactly like this one.

My inbox was apparently full because Thunderbird reported that it was out of space. I knew that compacting often helps, but couldn't find the correct menu button. I deleted one message and the "compact folders" dialog box appeared, so I clicked on it and let it run.

Everything appeared to be in order at this point. Thinking that it might be a good idea to do some further organizing, I decided to empty the trash folder. A short while later, I was shocked to discover that the entire contents of my Inbox had vanished. There were several thousand messages in that folder just a few moments before!

I understand where the folders and files are located (under User/AppData/Roaming/Thunderbird/Profiles/etc). I read several posts in the mozilla support group about opening the trash folder with a text editor to recover lost messages, but there were none to recover. (I'm running Windows 7 Pro 32-bit OS - Thunderbird v. 31.6.0). Is there any way to recover the lost messages? Please help!

Asked by Maestoso 6 years ago

Last reply by MurderMystery 6 years ago

  • Archived

where does thunderbird 24.5 for ubuntu 14.04 store pop3 email

I need to find the folder for the e-mail I had in Thunderbird 24.5 in Kubuntu 14.04 64 Bit. I have over 62K (yes 62,000+) e-mails and i can't afford to just lose them. I … (read more)

I need to find the folder for the e-mail I had in Thunderbird 24.5 in Kubuntu 14.04 64 Bit. I have over 62K (yes 62,000+) e-mails and i can't afford to just lose them. I was using T-Bird in the background when a website (youtube) I was using in Firefox 29 had a Flash issue and basically caused my computer to become non-responsive. I had to switch off and restart. When I logged back in all of my settings and e-mails in T-Bird where nowhere to be found. The Mozilla website doesn't seem to address this problem (or maybe I just worded it wrong) but still I can't find my e-mails. I thought I had them backed up with the import/export tools add-in in a zip file but [a] I can't find any way to open the thing {it's over 1.8GB in size} [b] how do I restore them if I can open the zip file?

Basicaslly I need just one answer. What is the name of the folder where the e-mails are stored and where in Kubuntu 14.04 is it/should it be located? I know it will username based in name My name in the computer is james R McKenzie if that helps. All the info I can find on-line is old and hopelessly out of date usuallt covering older (circa 2007) Linux Distro's and Much older (circa 2008 -2010) T-Bird releases just that don't apply anymore. Please, any/all help will be appreciated. I am totally stumped. 

Thanks In Advance.

Asked by jrmckenzie1965 7 years ago

Last reply by Toad-Hall 7 years ago

  • Archived

After windows10 update, updated Thunderbird, after using 24.5.0 for years, no problems. Install 38.1.0, can't see Remote content, hangs when deleting?

After windows10 update, l updated Thunderbird as well, after using 24.5.0 for years an having no problems. l installed 38.2.0 and it's a night mare, can not see remote co… (read more)

After windows10 update, l updated Thunderbird as well, after using 24.5.0 for years an having no problems. l installed 38.2.0 and it's a night mare, can not see remote content, weather you tick the box or not (viewing as original html) & it happens to all emails, as well as it hangs when deleting emails.

Asked by noddy 6 years ago

Last reply by jbacinti 5 years ago