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  • Archived

Folders missing

Help please, I run 2 profiles in Thunderbird, one business & one personal. In the personal profile I have multiple sub folders to sort emails, a recent "update" remov… (read more)

Help please, I run 2 profiles in Thunderbird, one business & one personal. In the personal profile I have multiple sub folders to sort emails, a recent "update" removed some, not all of my folders. When I look at my profile I can see the .msf file and the "blank" file associated with the missing folders, but when I try and recreate a folder of the same name as one of the missing folders it says "folder already exists" How can I reinstate these missing folders? clearly they are still "around"

Asked by mike363 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

In thunderbird, a message "There is not enough free memory to print"

In thunderbird, a message "There is not enough free memory to print" when we try to print an attachment. We can print other attachments of the same size, 135 kb, but not … (read more)

In thunderbird, a message "There is not enough free memory to print" when we try to print an attachment. We can print other attachments of the same size, 135 kb, but not this particular one. If we download it and print it, it will print. but not if it opened in Thunderbird.

Asked by vhemard 8 months ago

Last reply by Matt 6 months ago

  • Archived

Thunderbird failed to find the settings for your email account IMAP

Setting up my IMAP email accounts in Thunderbird 68.11.0 (32-bit) in Windows 10, get the following error message: "Thunderbird failed to find the settings for your email … (read more)

Setting up my IMAP email accounts in Thunderbird 68.11.0 (32-bit) in Windows 10, get the following error message: "Thunderbird failed to find the settings for your email account." I have web hosting server account at Contabo. Also added from same server 8 more email accounts to my Thunderbird, all works fine. Except this one. Used the recommended setting Email configuration settings for “mail@gardenservice.ca”. sent by cPanel. 1). I`ve tried to add manually, in offline mode,and after adding the account: still can`t connect. The green process line blinking in the Thunderbird on the bottom right, but after few minutes stopped without any error message.

2.) Also tried to delete the .msf files and folders in Thunderbird profiles folder.

3.) Created a completely new email accounts in cPanel (for this domain, other works fine.), after adding: the same error. 4.)SSL certificate for domain: OK. :mail.gardenservice.ca AutoSSL Domain Validated Expires on October 3, 2020.

5.)Without SSL,port 143,: no luck.

Checking the error console showing the following interesting error: "mail.setup WARN Hostname is empty or contains forbidden characters. Only letters, numbers, - and . are allowed" But why? I filled all the settings correctly, no space after the user name or domain...I have no more idea what to do.Thanks in advance!

Asked by chris 2 years ago

Last reply by steynsmailbox 1 year ago

  • Archived

Thunderbird 91.0: Error generated when setting up local IMAP accounts

Thunderbird 91.0 64-bit on Linux Mint 20.2 Uma. Connecting to gmail email accounts went fine, but setting up two IMAP accounts on a locally-hosted server resulted in the … (read more)

Thunderbird 91.0 64-bit on Linux Mint 20.2 Uma.

Connecting to gmail email accounts went fine, but setting up two IMAP accounts on a locally-hosted server resulted in the error message in the attached picture. This was after the config was greenlit/tested as OK.

The workaround was to select 'Advanced settings', which announced that the account would be created even if the settings weren't correct and then closing that screen.

Asked by nigel.kendrick 12 months ago

Last reply by Matt 12 months ago

  • Archived

Outgoing Server Issues-SMTP

Windows 10 64bit Thunderbird 91.4 (64-bit) IPage (hosting) GoDaddy (domains) Norton Antivirus/firewall Update for TB 91.3.02 was recently downloaded and installed. Seeme… (read more)

Windows 10 64bit Thunderbird 91.4 (64-bit) IPage (hosting) GoDaddy (domains) Norton Antivirus/firewall

Update for TB 91.3.02 was recently downloaded and installed. Seemed fine for a few days. Yesterday morning my most important email address started refusing to send email. Error message "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.ipage.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

I went through all IPage trouble shooting steps - verifying settings, etc.

Today I went through those again. When that did not work again, I uninstalled and reinstalled TB.

I noticed along the way that after the initial Update and again after the reinstall, TB had removed all of my specific Outgoing server entries (by account). I re-entered them all.

I removed several email accounts that no longer permit email client usage (att.com).

TB send function still not working consistently. Every so often the send function would work immediately after I changed the Outgoing server. It did not seem to matter which I selected. Sometimes it would work for a few minutes, sometimes just for one email.

I tried turning off Norton and turning back on. No visible effect. I tried removing and then re-adding TB to "trusted programs". No visible effect.

This problem then migrated to all of the other email accounts (except gmail accounts). Now NONE of them can send reliably other than gmail.

I can use the gmail server to send, but then TB changes the "From" field. I'd rather not do that as a work around. It will confuse too many people.

I checked for updates. Updated to TB 91.4. I noticed that ALL of

Currently, the "Send" function remains unreliable. For all accounts except gmail. If I go into Account Settings and change the settings, sometimes I can send an email right away, sometimes I cannot.

Anyone with any clue what has happened or how to correct the problem please contribute a suggestion.

Thank you in advance. JL

Asked by me266 8 months ago

Last reply by christ1 8 months ago

  • Archived

Problems sending email with Thunderbird and Comcast

For approximately two weeks now I am sometimes able to send email in the early morning, but after several hours I receive the error message attached regarding excessive f… (read more)

For approximately two weeks now I am sometimes able to send email in the early morning, but after several hours I receive the error message attached regarding excessive failed authentications. It seems to reset every 24 hours. Comcast has been no help. I am connecting to the Comcast servers through the Charter/Spectrum network at my second home in North Carolina. Since it works sometimes it seems unlikely this is actually a configuration or Thunderbird issue, but I'd love to hear any ideas. Tried disabling ESET NOD32 15.0.23.0 antivirus, no change Thunderbird version 91.5.1 (64 bit), but it hasn't worked properly for several updates, and as mentioned above I don't think the problem is necessarily in Thunderbird. OS is Windows 10, just updated this morning to build 19041

Asked by spammercatch 6 months ago

Last reply by Toad-Hall 6 months ago

  • Archived

after Thunderbird 91 CANNOT SEND EMAIL

installed Thunderbird 91. Everthing worked fine until then. NOW CANNOT SEND EMAILS IN ANY OF THREE ACCOUNTS. Definitely recommend avoiding this update. Have removed a… (read more)

installed Thunderbird 91. Everthing worked fine until then. NOW CANNOT SEND EMAILS IN ANY OF THREE ACCOUNTS. Definitely recommend avoiding this update. Have removed and reinstalled accounts to no avail. Can receive email but very slow in opening emails. Note no config editor in tools menu in version 91.

Asked by Andy 10 months ago

Last reply by JasWom 10 months ago

  • Archived

Problem forwarding emails with attachments using Message Filters

I have setup a message filter to forward all emails to a specific address. This worked in the past, but started to fail recently for emails with attachments. Emails with … (read more)

I have setup a message filter to forward all emails to a specific address. This worked in the past, but started to fail recently for emails with attachments. Emails with no attachments are forwarded correctly.

Error message received: Sending of the message failed. There was an error attaching <filename>. Please check that you have access to the file.

Filter rules setup: Apply filter when: Getting New Mail: Filter before Junk Classification is checked Match all messages selected Forward message to email address Filter for: set on email account. Not local folder

Thunderbird version: 91.3.1

This stopped working this week. I have had this filter setup for a few years and it has worked in the past.

Asked by harkpat 9 months ago

Last reply by sfhowes 8 months ago

  • Archived

Thunderbird -- Finding solution to: "send message error Sending of the message failed.,The message could not be sent because the connection to Outgoing server (SMTP) smtp.mail.wowway.com timed out. Try again."

Problem: Very often it requires repeated attempts, more than a dozen, to successfully send an email using Thunderbird. This has been going on for a while, and therefore… (read more)

Problem: Very often it requires repeated attempts, more than a dozen, to successfully send an email using Thunderbird. This has been going on for a while, and therefore I can't say for sure if it corresponds with the newer version of Thunderbird or not. After clicking send, this error displays: "send message error Sending of the message failed.,The message could not be sent because the connection to Outgoing server (SMTP) smtp.mail.wowway.com timed out. Try again.". Some email messages will go through immediately without any problem but some may take numerous tries, and 10 minutes or more to successfully send without getting that error message.

What I have tried: I have talked with my email provider, WideOpenWest, and have verified that my smtp settings are correct (port 587). It looks like they have sent a couple of test mails, and maybe they think it works since they haven't communicated with me in any other way since then. Maybe it does work if sending via web mail, however when using Thunderbird I continue to get that error message.

I went on the forum for eset antivirus and based on advice there I disabled my firewall and antivirus to see if that was blocking--I uninstalled eset antivirus, but still experienced the same problem. After testing for that possibility I have reinstalled, and still experience the same problem.

Also I had tried increasing the server timeout value (Thunderbird: Tools > Options > Advanced > General > Config Editor. Searched file, typed mailnews.tcptimeout and changed to higher value, from 100 to 200, then 300, but didn't see any improvement to problem so changed it back to the default.) I wasn't sure how high a value I should go to when changing that.

Environment: Windows 10 computer.

Edition Windows 10 Home Version 20H2 Installed on ‎3/‎20/‎2021 OS build 19042.985 Experience Windows Feature Experience Pack 120.2212.2020.0

Email client, Thunderbird 78.10.2 (32bit)

eset Internet security: 14.1.19.0

attaching screen shot of smtp settings

Asked by seekinganswer 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

Freezes with Windows 11 - freezes on startup, is very slow to open messages, and occasionally freezes especially when opening a message with attached images

Been using Thunderbird for years. Love it. Recently updated my desktop to Windows 11. Ever since then it has froze on startup and is very slow to open messages and occasi… (read more)

Been using Thunderbird for years. Love it. Recently updated my desktop to Windows 11. Ever since then it has froze on startup and is very slow to open messages and occasionally freezes especially when opening a message with attached images.

I'm running a 7th gen i5 which Microsoft says isn't supported but every other program I use on the system works normally. Its just Thunderbird that has "fallen over".

I'd hate to have to give up using it but it is becoming very frustrating to use. For example. On booting the computer this morning, Thunderbird sat locked for just under 3 minutes.

Anyone else experienced this?

Asked by pete71 9 months ago

Last reply by Wayne Mery 8 months ago

  • Archived

Set up Existing email address Tests are good, but when clicking on done I get "Error Creating Account Incoming Server Already Exists"? Can't update any of my accounts??

Updated all my email passwords on the AT&T server (8-emails) and updated the passwords on Thunderbird and none of them work. Tried Set Up Your EXisting Email Address … (read more)

Updated all my email passwords on the AT&T server (8-emails) and updated the passwords on Thunderbird and none of them work. Tried Set Up Your EXisting Email Address and all the accounts test correctly, but when I click on the "Done" I get an Error Creating Account Incoming Server Already Exists" and NONE of the accounts will update??

Asked by webwitz1 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

Can't print multiple emails on new version - blank pages

Hello, we have a little problem with printing on new version. Before we were using 78.12 if i remember correctly. But we upgraded our program to latest version. And here … (read more)

Hello, we have a little problem with printing on new version. Before we were using 78.12 if i remember correctly. But we upgraded our program to latest version. And here is our problem, if I select only one message on list and want to print it, the preview looks fine and it prints ok. But when i select multiple emails on list and try to print only blank page shows on preview and of course blank page prints (not even in number of emails checked, only 1) . I wonder if there is some kind of setting in advanced settings or something else that could fix that problem on lastest version.

Asked by cptbombax 11 months ago

Last reply by Toad-Hall 11 months ago

  • Archived

Recover Thunderbird Local Folder

How to recover "Local Folder" Hi, It is the second time that the following happens to me: I updated Thunderbird 68 to 78 and all my datas are lost, especially e-mails, ca… (read more)

How to recover "Local Folder"

Hi,

It is the second time that the following happens to me: I updated Thunderbird 68 to 78 and all my datas are lost, especially e-mails, calendars and local folders.

I do not worry about my e-mail (which are on the provider's server Imap), or my calendars (which are on my phone), but I really worry about my local folders, as I do not have any back-up of the e-mails located in this folder.

Could you please help me to recover the local folder and all the e-mails in it?

Thanks.

Asked by Prince of Persepolis 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

Problem. Cannot open 7z files from Thunderbird

Hello. I'm writing to you about problem in Thunderbird. We cannot open attachments 7z format in your aplication. This problem is in 91.4.1. Earlier version 91.4.0 was cor… (read more)

Hello. I'm writing to you about problem in Thunderbird. We cannot open attachments 7z format in your aplication. This problem is in 91.4.1. Earlier version 91.4.0 was correct. Please fix this problem.

Asked by krzysztof.polonowski 7 months ago

Last reply by Toad-Hall 7 months ago

  • Archived

Slow all the time

I have several problems with Tbird. These problems have been getting worse over the past 2-3 months: - Very slow to download E-mail. - Once downloaded, E-mails are very s… (read more)

I have several problems with Tbird. These problems have been getting worse over the past 2-3 months: - Very slow to download E-mail. - Once downloaded, E-mails are very slow to open (sometimes 2-3 minutes). - Very slow to move an E-mail from one folder to another. - Very slow to delete an E-mail. - Get "Not responding" at least once a day, sometimes more often. - The subject lines of unread E-mails are displayed in dark letters. After reading, the display dims. Sometimes, the display will dim, then go back to dark (unread) after the E-mail is read. Any help and/or suggestions will be appreciated. Reply to: <MilusC@aol.com> Thank you.

Asked by MilusC 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

IMAP access to Gmail is very slow

When accessing my Gmail account with Thunderbird, using IMAP, the progress has become glacially slow. It sometimes takes minutes between steps (sending login information,… (read more)

When accessing my Gmail account with Thunderbird, using IMAP, the progress has become glacially slow. It sometimes takes minutes between steps (sending login information, opening folder, downloading messages) with the whirling blue circle going the whole time. Sending mail goes quickly but the program often times out trying to copy the sent mail to Gmail's sent mail folder. When I access Gmail with a browser I often find extra emails in both folders (and in the "all mail" folder) that I deleted in Thunderbird but the delete command apparently didn't make it to Gmail.

I've tried rebuilding the mailboxes by right-clicking on the mailbox, selecting "properties" and "repair folder." When I do this to all the Gmail folders, this sometimes speeds up the communication, but not always, and never for very long. The problem always returns within a few hours.

I've tried deleting the MSF files from my profile, to no avail.

I've tried restarting with add-ons disabled, to no avail.

I've compacted all my Gmail folders, to no avail.

I've disabled anti-virus checking of the Thunderbird profile folder, to no avail.

This is happening with two different instances of Thunderbird on two different platforms (one Mac, one Windows), and both copies of Thunderbird do IMAP just fine with a non-Gmail account, so I think it's unlikely that this is a problem on my end. Has Google changed something about their IMAP protocol recently? I've been having this problem for about two weeks now. At first it was restricted to the copying of sent emails into Gmail's "sent mail" folder, but in the last five or six days it has been slow with nearly every operation.

The mailboxes in question are nearly empty. I keep them trimmed to fewer than 100 emails in "all mail" and less than 30 in the inbox.

This is the same email account that I've been accessing with Thunderbird for years, and as far as I know I didn't change anything on my end. I didn't install any new software and made no changes to the settings. Things just gradually slowed down until now they're painfully slow.

Any suggestions will be much appreciated. Especially from someone who has already faced and solved this problem!

Asked by j.oltion 11 months ago

Last reply by user2595903 10 months ago

Is there no way to turn off filters?

I've tried everything, including setting it to filter an empty folder instead of my inbox. But it still defaults back to filtering the inbox every time it restarts. I'm… (read more)

I've tried everything, including setting it to filter an empty folder instead of my inbox. But it still defaults back to filtering the inbox every time it restarts. I'm trying to stop filtering to debug why my email keeps hanging. I have 800 filters so I don't want to uncheck 800 boxes. There should be an option to turn off filtering temporarily, or to uncheck all the boxes at once.

Asked by qofmiwok 2 months ago

Last reply by googlethunderbird 2 months ago

  • Archived

Connection to server x timed out

Hey, so I recently adjusted the servers for my website's emails (they were changed). All 3 of my inboxes are working. But I keep receiving this message "Connection to ser… (read more)

Hey, so I recently adjusted the servers for my website's emails (they were changed). All 3 of my inboxes are working. But I keep receiving this message "Connection to server "x" timed out". The "x" is the old server I was using. I'm not too sure what's triggering it to try to connect to that server...Any help?

Asked by business12 1 year ago

Last reply by День сумо 1 year ago

I can't send emails

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with … (read more)

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with all this.

Asked by Ray 3 months ago

Last reply by Toad-Hall 2 months ago

  • Archived

Sending of the message failed - intermittent error

Hi, I have recently installed Thunderbird on a new PC (see below), and periodically get the error above when trying to send, either a newly composed email or a reply. … (read more)

Hi, I have recently installed Thunderbird on a new PC (see below), and periodically get the error above when trying to send, either a newly composed email or a reply. Sometimes a restart of Tbird resolves the issue (temporarily), sometimes a reboot is required.

I've found the error log in the developers tools, and have pasted today's log below. I'd be very grateful if someone could take a look at this and suggest a solution.

07:53:59.597 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:53:59.633 Successfully loaded OpenPGP library rnp.dll from C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll RNPLib.jsm:49:13 07:53:59.643 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19

   loadSync resource://gre/modules/L10nRegistry.jsm:658
   fetchFile resource://gre/modules/L10nRegistry.jsm:573
   generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:478
   map self-hosted:240
   generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:473
   generateResourceSetsForLocaleSync resource://gre/modules/L10nRegistry.jsm:415
   next self-hosted:1099
   generateBundlesSync resource://gre/modules/L10nRegistry.jsm:177
   next self-hosted:1099
   touchNext resource://gre/modules/Localization.jsm:167
   regenerateBundles resource://gre/modules/Localization.jsm:552
   activate resource://gre/modules/Localization.jsm:243
   <anonymous> chrome://openpgp/content/modules/trust.jsm:11
   <anonymous> chrome://openpgp/content/modules/keyRing.jsm:17
   <anonymous> chrome://openpgp/content/modules/windows.jsm:19
   <anonymous> chrome://messenger-smime/content/msgReadSMIMEOverlay.js:18

07:53:59.649 [l10nregistry] Attempting to synchronously load file

           resource:///chrome/en-GB/locale/en-GB/calendar/messenger/openpgp/msgReadStatus.ftl while it's being loaded asynchronously. L10nRegistry.jsm:563:19

07:53:59.649 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:53:59.672 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:53:59.732 TypeError: singletons is null 3 ActorManagerChild.jsm:297:32 07:53:59.932 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:53:59.933 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:54:00.694 Successfully loaded OTR library libotr-5.dll from C:\Program Files (x86)\Mozilla Thunderbird\libotr-5.dll OTRLib.jsm:43:13 07:54:00.712 public keys: 0, secret keys: 0 RNPLib.jsm:247:15 07:54:02.850 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:54:02.851 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] 2 L10nRegistry.jsm:658:19 07:54:18.854 GenericSendMessage FAILED: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIMsgCompose.SendMsg]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://messenger/content/messengercompose/MsgComposeCommands.js :: CompleteGenericSendMessage :: line 4721" data: no] MsgComposeCommands.js:4729

Thanks in advance, Anne.

Thunderbird v 78.5.1 on Windows 10 20H2

Asked by anne.optimus 1 year ago

Last reply by sfhowes 1 year ago