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  • Archived

A not-junk message moved to inbox keeps returning to junk box

From time to time, a message goes to the junk folder, is not marked "junk" and I want it. So I move it Inbox, only to have it go almost immediately back to Junk. Marking … (read more)

From time to time, a message goes to the junk folder, is not marked "junk" and I want it. So I move it Inbox, only to have it go almost immediately back to Junk. Marking it "junk" and then "not junk" causes it to go cycle back to Inbox and then to Junk.

This happens in several of my accounts on different servers. The messages are usually mass mailings (e.g. AirCanada, Silverfast). I tried adding the sender address to my address book, no help.

Any ideas?

Thanks.

PS This is not as recent as the June update that some people have a similar - though not the same - problem with, it is much older than that, and it is intermittent (sigh).

Asked by okofoto 3 years ago

Last reply by Hopeful Neophiliac 3 years ago

  • Archived

#MBR1212 - password not succeed?

I've double checked my password and same as it always was. However, when i try and 'get mail', i keep getting this message "Sending of password did not succeed. Mail serv… (read more)

I've double checked my password and same as it always was. However, when i try and 'get mail', i keep getting this message "Sending of password did not succeed. Mail server mail.btinternet.com responded: (#MBR1212) Incorrect username or password."

How did I fix? Thanks to anyone who can help.

Asked by bramley1985 7 years ago

Last reply by thunderglitch1 6 years ago

  • Archived

When I click links in emails, it will not open the link in my default browser (Firefox)

Have worked through all of the suggestions here and still not working : https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working?esab=a&as=aaq Any idea… (read more)

Have worked through all of the suggestions here and still not working : https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working?esab=a&as=aaq

Any ideas?

Thanks

Asked by delpaso 7 years ago

Last reply by MLyle 6 years ago

  • Archived

Can't delete emails in Thunderbird

I have just downloaded Thunderbird today. I was importing messages from my Gmail account and deleting those that were no longer relevant. However, about three-quarters … (read more)

I have just downloaded Thunderbird today. I was importing messages from my Gmail account and deleting those that were no longer relevant. However, about three-quarters of the way through this process, the "delete" function stopped working. Whether I right-click and select delete, or hit the delete key, nothing happens except unread messages are marked as read. I've searched these forums and tried both compacting the Inbox and hitting "Repair Folder" but neither are making any difference. I don't get any error. I don't suppose anybody could help?

EDIT: when I'm importing, "Sent" messages are also appearing in my inbox. Is there any way to stop that happening?

Asked by beingsuzie 7 years ago

Last reply by iamjayakumars 7 years ago

  • Archived

Unable to send emails, error 1460.

Since I moved and changed ISP, I receive emails fine, but cannot send them out. The error message is: An error occurred sending mail: The mail server sent an incorrect gr… (read more)

Since I moved and changed ISP, I receive emails fine, but cannot send them out. The error message is: An error occurred sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 74.125.196.108 (74.125.196.108:25), NB connect error 1460. Any suggestions please? Thank you.

Asked by pierak 6 years ago

Last reply by guigs 6 years ago

  • Archived

Sending of password did not succeed. Mail server pop-server.rochester.rr.com responded: [IN-USE] account is locked by another session or for maintenance, try ag

I have a Roadrunner account through Time Warner of Rochester NY and I keep receiving this message: Sending of password did not succeed. Mail server pop-server.rochester.r… (read more)

I have a Roadrunner account through Time Warner of Rochester NY and I keep receiving this message:

Sending of password did not succeed. Mail server pop-server.rochester.rr.com responded: [IN-USE] account is locked by another session or for maintenance, try again.

My Email is jmcbride7@rochester.rr.com

Thank you,

Jeremy McBride

Asked by jedij585 7 years ago

Last reply by christ1 7 years ago

  • Archived

Can't send, get error message 5.7.1

Here is the complete message: An error occurred while sending mail. The mail server responded: 5.7.1 [address] Relay access denied. Please check the message recipient [a… (read more)

Here is the complete message:

An error occurred while sending mail. The mail server responded: 5.7.1 [address] Relay access denied. Please check the message recipient [address] and try again

Using Outlook with same server settings, messages go through. If I resend multiple times from Thunderbird the message goes through. If I move the message to draft, and then check the isp's webmail, the message has been received by my isp and is in the proper webmail draft folder. Last night I had the same issues on my home computer (I'm currently at work).

Any help?

Asked by FrankWall 7 years ago

Last reply by christ1 7 years ago

  • Archived

Constantly crashing with unresponsive script errors. The fixes posted here do NOT work, make it worse. Using Ubuntu with KDE Neon 5, thunderbird 52.2.1 (64 bit)

The scripts that hang are all in the chrome directory, why anyone would have anything to do with chrome . . . Like chrome/messenger/content/folderPanejs2174 or 2113, 569,… (read more)

The scripts that hang are all in the chrome directory, why anyone would have anything to do with chrome . . . Like chrome/messenger/content/folderPanejs2174 or 2113, 569, 218, 2275, 2209.

I don't use chrome, I have no idea why there even is a chrome directory on this computer. Ubuntu something - I guess, KDE Neon 5.8.7. It had Ubuntu on it when I got it, can't seem to tell the Ubuntu version. Kernel version is 4.4-83-generic, 64 bit

grayghost@frankenstein:~$ lsb_release -a No LSB modules are available. Distributor ID: neon Description: KDE neon LTS User Edition 5.8 Release: 16.04

Maybe KDE IS the operating system? Codename: xenial

Asked by PeteTheisen 3 years ago

Last reply by Wayne Mery 3 years ago

  • Archived

recover deleted inbox

Thunderbird crashed earlier, I don't know why. I have two inboxes, one business and one personal. After restarting Thunderbird my business inbox is empty (except a coup… (read more)

Thunderbird crashed earlier, I don't know why. I have two inboxes, one business and one personal. After restarting Thunderbird my business inbox is empty (except a couple new messages). No other folder appears to have been affected. Suggestions for recovery of the lost messages?

Asked by 143strty 7 years ago

Last reply by guigs 7 years ago

  • Archived

I keep getting "not responding" messages, using windows 8 and JAWS screenreader as I am a blind user.

Seemingly, Thunderbird is "hanging up" on me. That is, very frequently, I get the message, "Thunderbird not responding." If I wait long enough, the program resumes, but I… (read more)

Seemingly, Thunderbird is "hanging up" on me. That is, very frequently, I get the message, "Thunderbird not responding." If I wait long enough, the program resumes, but I suggest that this should not happen. Again, I am a blind computer user, running windows 8 and a screenreader called JAWS (job access with speech), version 15.0.0723

Asked by chester13 7 years ago

Last reply by Matt 7 years ago

  • Archived

How can I get rid of this? script:chrome://messenger/content/mailWindows.js:173

Hello, I have combed the internet for an answer but cannot find anything conclusive. Each time I open Thunderbird from scratch I get this message: script:chrome://messeng… (read more)

Hello,

I have combed the internet for an answer but cannot find anything conclusive.

Each time I open Thunderbird from scratch I get this message:

script:chrome://messenger/content/mailWindows.js:173

This has been going on for several days now.

Once you answer the pop up question, one way or the other, the program carries on downloading messages.

Any advice would be very welcome.

I am on windows 8 home edition.

Cheers

Peter

Asked by imarket247 7 years ago

Last reply by shochberg 7 years ago

  • Archived

a problem including a file nsemail.html

Every time I send a email since the software update I get: There was a problem including the file file:///c:\docume~1/user/locals~1/temp/nsemail.html in the message. Wo… (read more)

Every time I send a email since the software update I get: There was a problem including the file file:///c:\docume~1/user/locals~1/temp/nsemail.html in the message. Would you like to continue sending the message without this File?

Asked by cindybeal 5 years ago

Last reply by jrwygant 5 years ago

  • Archived

The font sizes on my emails change randomly.

I'm grateful for Thunderbird and Firefox, but the font sizes are a bit frustrating. I compose in Verdana, but the font sizes change randomly. For example, in a three par… (read more)

I'm grateful for Thunderbird and Firefox, but the font sizes are a bit frustrating.

I compose in Verdana, but the font sizes change randomly. For example, in a three paragraph email that I just sent a few minutes ago, when I looked at it in Sent Items half way through the second paragraph the font shrunk about two points. The next paragraph grew again. The final paragraph contained some text that had shrunk. This is how the recipient received it.

Often if I have email dialogue where the previous messages are vital to the discussion, the fonts will change sizes throughout.

There are also issues about font colors changing, but I'd be significantly happier if at least the size would stay uniform.

Thanks in advance.

Asked by sethmeyers 6 years ago

Last reply by Beachbreeze 6 years ago

  • Archived

I am locked out of sxxxxx@bigpond.com and telstra cannot fix it

I have two email addresses with Telstra Bigpond. The primary address is cxxxxxxxxxxxx@bigpond.com and this is working fine. But I have a secondary account: sxxxxx@bigpond… (read more)

I have two email addresses with Telstra Bigpond. The primary address is cxxxxxxxxxxxx@bigpond.com and this is working fine. But I have a secondary account: sxxxxx@bigpond.com and I am locked out of it. Telstra have been unable to fix the problem and we suspect it has something to do with Thunderbird.

Asked by CarolSwan 7 years ago

Last reply by christ1 7 years ago

  • Archived

SMTP outgoing server

Hi this is Naveen here from Bangalore. We are using a mozilla thunder mailmerge recently we could not able to send mail its showing an error that ( Sending of the message… (read more)

Hi this is Naveen here from Bangalore. We are using a mozilla thunder mailmerge recently we could not able to send mail its showing an error that ( Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.itcertificationco.com timed out. Try again. ) We have checked with our technical team also with the SMTP outgoing server its working fine but we could not able to send mails sometimes the mail goes 25 and sometimes 7 sometimes 1. Kindly let us know what is the resolution for the same. We look forward to hear from you.

We are using operating system Windows 7

Mail Provider : itcertificationco.com Mail Provider : mycertification.co.in


Thanks & Regards Naveen G

Asked by iprecis 5 years ago

Last reply by Toad-Hall 5 years ago

  • Archived

My thunderbird is really slow when reading, deleting, or moving a message. I have noticed in Task Manager that is uses about 148500K of memory when running.

It has really slowed down lately. It takes about 15 to 30 seconds when doing the above. It will tell me that it is not responding. Then it starts again. I have run Ma… (read more)

It has really slowed down lately. It takes about 15 to 30 seconds when doing the above. It will tell me that it is not responding. Then it starts again. I have run Malwarebytes and there are none reported. There is also a svchost.exe in task manager that runs about the same memory usage, and I don't know what that is either. I use Mcafee. My computer had issues a while ago(three months), and someone reliable rebuilt it, and it worked fine for a while. The CPU is running at 100% when this happens, and I am guessing that the memory usage causes that. Or visa versa. Help if you can. I am not too techy, so if you tell me to get into areas of the computer, I would be lost, probably.

Asked by nottotechy 7 years ago

Last reply by reklov08 7 years ago

  • Archived

Can't delete emails. They just move from Spam to Bin to Spam

Hi, I can no longer delete emails using thunderbird. When I try to delete emails from spam, they move to bin and when I try to delete them from there they just move back … (read more)

Hi,

I can no longer delete emails using thunderbird. When I try to delete emails from spam, they move to bin and when I try to delete them from there they just move back to the spam folder. This has only started to happen recently and it only happens with one account of my accounts [gmail] but not on the other two [both of which are also gmail]. The only way I can delete them is by logging into my account from a browser and deleting them there and then deleting them again in thunderbird. Obviously this defeats the purpose of thunderbird and makes it more hassle to use a program that is meant to reduce hassle, therefore making it redundant.

I have not changed any settings recently and the program is always up to date. I have searched online for a solution to this but have been unable to find any answers. I have cleared thunderbirds cache, history, cookies and download history to no avail. The ways I have tried to delete the emails are by marking them as junk [which is my normal way], by right clicking and selecting move to bin/trash, by right clicking and selecting delete message and by selecting the messages and pressing delete on the keyboard. What I really don't understand is why it is only affecting one account that isn't any different to the other accounts. Any help to fix this would be appreciated.

Asked by Fujo 7 years ago

Last reply by Matt 7 years ago