Thunderbird Support Forum

Just switching between inboxes can cause up to a 10 second delay with Thundebird "not responding" with the spinning wheel. It has been like this for the last few laptops I've had and through all the updates and I am getting ready to call it quits. I did a performance recording of me just clicking through the different folders and then it locks up on one. You can see it here https://share.firefox.dev/3WlrRi9

I am using a primary gmail imap account, an office 365 imap account, and another imap account from an ISP.

On Win 10 LTSC, CPU: 16 x 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz @ 2304 MHz 10240 KB Cache, MEM: 65277 MB, 60% (39120 MB) free, GFX: NVIDIA GeForce RTX 3080 Laptop GPU 16192 MB

I am asked to get a new password from my mail server (AOL) every day when trying to send messages. Have to log on to AOL, ask for app password, enter at Thunderbird. DAILY!

Thunderbird on my top of the range Win11 laptop was working perfectly until it self-updated to 115.10.1 a couple of days ago. Accessing messages already in the various folder is fast as usual. Unfortunately anything like deleting, downloading a new message is excruciatingly slow : several seconds to click and delete in the inbox. Several seconds to access a message just downloaded. The first time it happened I had a whole bunch of messages deleted because the I kept clicking when I saw no action. It seems to me like it has problem updating the messages in the inbox. Very painful for something that was working so well.

I'm trying to use Thunderbird to access my work emails directly. They use Outlook Office 365, which I can use the webmail version of just fine, but a year ago they upgraded to Oauth2 and MFA and for the life of me I cannot get any version of Thunderbord to work with it anymore. I can send an email, but I can access any email on the server. Weirder still is the error console message suggest the program thinks I cancelled my password entry;

"Loading failed for the <script> with source “chrome://global/content/netError.js”. neterror:128:4

NS_ERROR_ABORT: User canceled primary password entry"

NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 Some cookies are misusing the recommended “SameSite“ attribute 5 Not showing popup notification password with the message Save login for microsoftonline.com? browserRequest.js:12:13 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:171 LoginRecipes: getRecipes: falling back to a synchronous message for: https://cc1.azureauth.duosecurity.com LoginRecipes.jsm:297:11 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:171 A form was submitted in the windows-1252 encoding which cannot encode all Unicode characters, so user input may get corrupted. To avoid this problem, the page should be changed so that the form is submitted in the UTF-8 encoding either by changing the encoding of the page itself to UTF-8 or by specifying accept-charset=utf-8 on the form element. frameserv-form.js:1:64 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 LoginRecipes: getRecipes: falling back to a synchronous message for: https://api-ce86e224.duosecurity.com LoginRecipes.jsm:297:11 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:171 A form was submitted in the windows-1252 encoding which cannot encode all Unicode characters, so user input may get corrupted. To avoid this problem, the page should be changed so that the form is submitted in the UTF-8 encoding either by changing the encoding of the page itself to UTF-8 or by specifying accept-charset=utf-8 on the form element. form-response.js:1:65 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:171 Loading failed for the <script> with source “chrome://global/content/netError.js”. neterror:128:4 NS_ERROR_ABORT: User canceled primary password entry

Hi. When replying to an e-mail, Thunderbird has started to place to input cursor in the TO field instead of the message text field (in this case it should be before the answered text).

Any ideas? BR Johnny

how can i stop thunderbird from interacting with windows defender anti virus scan? when ever i download or delete emails i get a few seconds of "not responding " and the whole computer is non responsive. i used to be able to turn off real time scan in security and it would work for a day and then windows would enable it again. now since the last upgrade windows isnt allowing me that option any more. solutions?

Hello

Yesterday there was update in Thunderbird and went well. But today, Thunderbird suddenly asking for credentials and then it went totally blank as in screenshot. There is nothing at all. But incoming mails are still showing up in windows notification and it can be opened as new tab of Thunderbird. I have been searching the possible cause and solution from forum and internet, but no luck. Can someone please help me about this ?

Using 115.10.1 and POP on Windows 10 Pro (v. 22H2) with just the Windows built-in virus protection enabled (but App or Browser Control is disabled). Platform seems stable, no evidence of nefarious services noted in task manager.

Realized the emails in InBox from a couple of days ago (and going back decades) were blank or had mismatched headers to content. Figured an index problem. Ran the Repair under 'InBox' folder Properties, and only a few of the most recent emails remain - all duplicates of which I had sorted into other folders.

All the other folders are fine - just my InBox got wiped! Looked in the Thunderbird folder under profiles and saw the above captioned with a time-stamp that captures the approximate time this went down - occum's razor. I did not initiate any update to Thunderbird.

Walking on eggshells and very nervous, we're talking thousands of emails, what is the recommended recovery of the InBox (after I attempt to backup what I have left). Thanks!

Today, most of messages have suddenly disappeared from my TB inbox, leaving only the most recent 105 out of approx. 18,000. I have not performed any operations (compacting, archiving...) that could have caused this.

I immediately invoked the 'Repair Folder' command, which did not resolve the problem. Further investigation revealed that the 'Inbox' file ('Profiles' folder) actually contains only 105 messages - seems like the 'Repair Folder' truncated the file!

Fortunately, all the messages are still on the server. My question: Is there a method to 'force' reloading of the missing messages?

Thanks, Ray

An IMAP mail system is configured on a server running Debian 12. While there are never any problems via webmail, reception and sending work occasionally via Thunderbird 115.9. Even in "Troubleshooting Mode" it doesn't work. The server has good hardware characteristics and there are no applications that can slow it down, nor do I think it is a firewall problem or incorrect parameters otherwise it would never work. The error is related to timeout reaching the server. What can I check to find out where the problem is?

MacOS Sonoma 14.4 seems to have broken a number of apps. AFter updating to Sonoma 14.4 I experienced a great number of crashes with Thunderbird, so I completely uninstalled Thunderbird and removed all traces of plists, Application preferences, everything, reinstalled Thunderbird, and added back the two email accounts I use with it.

It now takes up to 30 seconds to start up Thunderbird, after which it happily no longer crashes, but obviously the startup time is unacceptable. I experience the same problem with Typora, and the developers there informed me that they believe the problem is with a Sonoma change that broke WebKit. I don't know if Thunderbird still uses Gecko or if the new version is WebKit. Please let me know if other Sonoma users have reported this problem or if it's just my system.

About 3-4 days ago, images no longer appeared inline and there isn't a button to show images, just an empty box. My T'bird is set to auto update, so not sure if an update caused this? Not sure if it's related, but at the same time, my rss feeds stopped due to "invalid security certificates." I did not make any changes to previous settings. Thanks for any suggestions!

Yesterday my Thunderbird was sending but NOT saving sent messages. I was receiving all messages. Today, however, I CANNOT RECEIVE or SEND messages. I have used Thunderbird on this computer for years . . . what has happened?

I would appreciate your help. Win Dawson

Hi,

Just updated to TB 115.10.1 and right on update it now fails to show the most recent emails in the inbox, They are there as I can scroll up to them but it no longer does that on it's own when opening and downloading the latest.

Any suggestions to get it back to normal operating condition?

I received the new version, Version 115.10.1, and the next morning I have emails going to other folders, 1261 junk files that had already been received over maybe the past week or so all received again AND not filtered to the junk folder but rather to the inbox. 2 emails moved from inbox to another folder. Train wreck.

I have my email account set with the order being descending date of arrival and the messages are unthreaded.

However, every time I get a new message in the account, it appears at the bottom of the list of messages. I only made one change to my email in Thunderbird when this started happening. Prior to me setting up a filter to search for amazon.com messages and direct them to a separate folder, the messages all appeared on top, in the correct date order. After, they appear on the bottom, even if I change to another folder or different email address and come back, the message is still at the bottom.

It is like when you have a folder open in Windows browser and then you save or modify files in that window, they reappear on the bottom.

Closing the program (like if you close a window) and reopening it causes the new message to appear where it should be. However, that is a substantial inconvenience. I have Thunderbird monitoring nine other e-mail accounts at present. None of them have a message filter. All of them show the email at the top of the page. New messages to my primary account appear at the bottom of the page even when I have Thunderbird showing the inbox of one of the other email accounts.

Using Windows 10, Thunderbird 115.10.1 (64-bit).

Any assistance would be appreciated.