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  • Solved

One thread is mysteriously hidden

I received a message from someone in Firefox and answered it. I tagged their message. When I came back a little later, the tagged message had disappeared. Other messages… (read more)

I received a message from someone in Firefox and answered it. I tagged their message.

When I came back a little later, the tagged message had disappeared. Other messages with the same color tag were still visible, just that one. The person responded to my message, and Thunderbird said I had an unread message to that account, but I couldn't see it! I had to look at it on my phone, and answer it that way. My phone is set up to automatically send me back a copy of my own message. That message, also, was not visible in Thunderbird, but it said I had an unread message.

I seem to have somehow accidentally hidden that thread, but I can't figure out what I did or how to unhide the thread. I thought Thunderbird was malfunctioning, and I closed the app and opened it again, but nothing changed.

I'm on a Mac running OS X 10.15.6 Catalina. Thunderbird is 68.11.0 -- up to date.

Asked by Barubiito 1 day ago

Answered by Matt 4 hours ago

  • Solved

login to server smtp.mail.yahoo.com with username xxxxxxx@yahoo.com failed

I just created a new yahoo e-mail acct and am having a problem sending mail through Thunderbird. I get the above message (also attached). I have connected the yahoo acc… (read more)

I just created a new yahoo e-mail acct and am having a problem sending mail through Thunderbird. I get the above message (also attached). I have connected the yahoo acct to the gmail app on my phone and have no problems sending mail from my phone. I can also logon to yahoo directly and send mail.

I can receive mail without any problems in Thunderbird, I just can't send mail. I have another yahoo acct in Thunderbird, setup exactly the same as the new one (server settings and acct settings) and have no problems with the other acct.

I'm attaching pix of the message and the settings for the acct in Thunderbird. It would be greatly appreciated if someone could give me some suggestions as to how to solve this problem.

Thanks in advance, Lew

Asked by LewisJay 11 hours ago

Answered by sfhowes 11 hours ago

  • Solved

Message content not displaying

I migrated to a new PC, installed Thunderbird, and copied over my Thunderbird folder from the old PC. When I launch everything looks OK but when I open a message (any mes… (read more)

I migrated to a new PC, installed Thunderbird, and copied over my Thunderbird folder from the old PC. When I launch everything looks OK but when I open a message (any message in any folder) no content is displayed. There's no header, no message, nothing at all except a new tab for the message. If I view Message Source or Print Preview it shows that the content is there, so I'm not sure why Thunderbird isn't displaying it.

Asked by Disk Crasher 21 hours ago

Answered by sfhowes 19 hours ago

  • Solved

Thunderbird Freezing in Win 10 (Not Responding)

Is anyone else experiencing TB freezing(Not Responding) in Windows 10? This happens randomly and it won't even let me close TB. I even try killing the process in Task M… (read more)

Is anyone else experiencing TB freezing(Not Responding) in Windows 10? This happens randomly and it won't even let me close TB. I even try killing the process in Task Manager to no avail. I have to restart the computer to remedy the issue. Any ideas?

Thank you in advance for assistance.

Asked by LastLoneWolf 1 week ago

Answered by LastLoneWolf 22 hours ago

  • Solved

Message compose | navigating recipient list

Click write, type first recipient in the first To: box. Press tab. Focus jumps to Subject: line. That's good. But if I: Click write, type first recipient in the first To:… (read more)

Click write, type first recipient in the first To: box. Press tab. Focus jumps to Subject: line. That's good.

But if I: Click write, type first recipient in the first To: box. Press Enter. I expect that the focus should jump to the next line, allowing me to add a new To: <recipient>. And that is what happens on my laptop.

However, on my desktop, when I press Enter, the cursor just sits at the end of the first recipient, no matter how many times I press Enter. I have to move my hand to the mouse to navigate to the next To: line so I can add a second recipient to the email. It is very inconvenient.

What am I doing that makes the behavior different on my laptop than on my desktop? I've puzzled over this for months. I hope it is not something embarrassing, but at this point I don't care, I just want to find out what happened!

Thank you!

Asked by postiffm1 2 days ago

Answered by christ1 1 day ago

  • Solved

With Thunderbird 78, while creating a new message, I cannot Tab to the message body

After updating to Thunderbird 78 (and then 78.1), I can no longer use the tab key to move to the message body when writing an email. And also the Quicktext extension wil… (read more)

After updating to Thunderbird 78 (and then 78.1), I can no longer use the tab key to move to the message body when writing an email.

And also the Quicktext extension will only fill in the message body if I first click on the message body.

This is very annoying new behavior, and I tried going back to previous versions of Thunderbird but that wasn't allowed.

Can any one help me?

Asked by HankFriedman 2 days ago

Answered by HankFriedman 2 days ago

  • Solved

Email backgrounds and text colors have inverted

My Thunderbird updated today, and suddenly all of my emails are showing white text on black backgrounds, except for those incoming emails that have their own color scheme… (read more)

My Thunderbird updated today, and suddenly all of my emails are showing white text on black backgrounds, except for those incoming emails that have their own color schemes. In those cases, the text appears pretty dark against the black background. Changing themes doesn't seem to make a difference. Was there something in the update that made this happen? How do I fix it?

Asked by vahost 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Thunderbird rotates image when inserting it inline rather than attaching it

Hi there, In the last few weeks I have noticed that Thunderbird is rotating all my images that I place inline rather than attach. I send a lot of images inline as part of… (read more)

Hi there,

In the last few weeks I have noticed that Thunderbird is rotating all my images that I place inline rather than attach. I send a lot of images inline as part of my job so attaching them is not an option. I have attached an example. All images are cropped and saved on my laptop and are in the correct orientation in the folder and also open correctly in other applications. This is a recent thing and has started a few weeks ago. Very frustrating as I have no idea how to rotate the image once inline.

Help is greatly appreciated! Thanks! Nadja

Asked by Bushbaby77 5 days ago

Answered by Toad-Hall 5 days ago

  • Solved

error message read <window <="" id="messengerWindow" p=""></window>

I cannot open Thunderbird as I get an error message - <window .="" <="" and="" but="" have="" i="" id="messengerWindow" message="" p="" reinstalled="" same="" unins… (read more)

I cannot open Thunderbird as I get an error message - <window .="" <="" and="" but="" have="" i="" id="messengerWindow" message="" p="" reinstalled="" same="" uninstalled=""></window>

Asked by pmitchell1 6 days ago

Answered by Wayne Mery 4 days ago

  • Solved

(Error code: ssl_error_no_cypher_overlap)

I'm unable to load or reply to emails due to the following error: Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cyph… (read more)

I'm unable to load or reply to emails due to the following error:

Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)

Any ideas how to fix it? - Steve

Asked by halfmoon1 5 days ago

Answered by christ1 5 days ago

  • Solved

Inbox seems to be blocked by a specific newsletter.

Hi out there. A week or so ago I received a newsletter with an attachment. Since then my inbox has been dysfunctional, so I keep receiving only the same newsletter over a… (read more)

Hi out there. A week or so ago I received a newsletter with an attachment. Since then my inbox has been dysfunctional, so I keep receiving only the same newsletter over and over again as soon as I try to fetch new mails. As a result I cannot use Thunderbird at the moment, so I really need some help. I have tried to delete Thunderbird and reinstall, that didn't help. Any suggestions??? All the best to you.

Asked by tom187 5 days ago

Answered by sfhowes 5 days ago

  • Solved

Thunderbird crashes starting with nework user profiles (NFS)

Hi, on GNU/Linux elementary OS I would like to use Thunderbird instead of the default mailer. Unfortunately Thunderbird crashes starting it. The problem has to be related… (read more)

Hi,

on GNU/Linux elementary OS I would like to use Thunderbird instead of the default mailer. Unfortunately Thunderbird crashes starting it. The problem has to be related to the fact that my user profile including the ~/.thunderbird profile is located on a network drive accessed with NFS v3 (Thunderbird start on local accounts without problems).

The crashreport:

BuildID: 20200629235513 CrashTime: 1595512260 InstallTime: 1595512038 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 60 StartupCrash: 1 StartupTime: 1595512260 ThreadIdNameMapping: Throttleable: 1 UptimeTS: .14031044 Vendor: Version: 68.10.0

This report also contains technical information about the state of the application when it crashed.

The error message starting from command line is:

testuser@eos:~$ thunderbird ExceptionHandler::GenerateDump cloned child 10627 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... testuser@eos:~$ thunderbird -safe-mode ExceptionHandler::GenerateDump cloned child 10656 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... testuser@eos:~$ apt policy thunderbird thunderbird:

 Installiert:           1:68.10.0+build1-0ubuntu0.18.04.1
 Installationskandidat: 1:68.10.0+build1-0ubuntu0.18.04.1
 Versionstabelle:
*** 1:68.10.0+build1-0ubuntu0.18.04.1 500
       500 http://de.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
       500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages
       100 /var/lib/dpkg/status
    1:52.7.0+build1-0ubuntu1 500
       500 http://de.archive.ubuntu.com/ubuntu bionic/main amd64 Packages

testuser@eos:~$

What I tried:

- switchting from 68.10 to 52.7, still crashing - starting both versions in safe-mode, still crashing - starting both versions after deleting ~./.thunderbird profile folder, still crashing

Any ideas?

Asked by saljut7 1 week ago

Answered by Wayne Mery 1 week ago

  • Solved

Thunderbird update

Hello, we have run with Thunderbird for awhile now, combining two email accounts and archived folders for a third. A recent update began, then notified an OS restart … (read more)

Hello, we have run with Thunderbird for awhile now, combining two email accounts and archived folders for a third. A recent update began, then notified an OS restart to complete that. However, several restarts later and the same notification comes up.

Starting a new install of v.78.0.1 produces the same notification.

How to proceed ?

                             Welcoming all suggestions,  Colin.

Asked by Colin David 1 week ago

Answered by Colin David 6 days ago

  • Solved

Unable to login at server: suddenly happening to an existing (untroubled) account

I think this problem started after the recent update but I'm not sure. Because the message references 'server', I contacted my ISP (Thunderbird collects from their mailbo… (read more)

I think this problem started after the recent update but I'm not sure. Because the message references 'server', I contacted my ISP (Thunderbird collects from their mailbox) to see if they could solve 'Peer using unsupported version of protocol.' They say that, as I am able to use their mailbox without a problem, the fault is with Thunderbird. There are other ISP users also reporting the same problem with Thunderbird so I decided to try here.

Unfortunately, the ISP advised us to delete our TB accounts and create a new one to overcome whatever the problem was. Sadly 2 of us followed that advice and lost our emails! Whoops. And that process did not solve the issue for any of us who reported our outcomes.

I have the added complication of having my own domain -brandgrafix.com- for which I use Fastmail to route my emails to and from the ISP but they say it's the ISP.

Please can anyone help me?

Asked by peter.guiliano 1 week ago

Answered by Stans 1 week ago

  • Solved

cannot connect to imap mail.outlook/imap .gmail.com, the connection was refused

I'm using thunderbird 68.7.0 on windows 10. I've been noticing glitches recently where Thunderbird won't connect to Imap, now it just plain refuses. The error messages wh… (read more)

I'm using thunderbird 68.7.0 on windows 10. I've been noticing glitches recently where Thunderbird won't connect to Imap, now it just plain refuses. The error messages which pops up say Could not connect to mail server imap.gmail.com, the connection was refused

Could not connect to mail server imap-mail.outlook.com the connection was refused

Could not connect to mail server outlook.office365.com the connection was reused

I've made no alterations to installed programs in last 9 months, up to 2 months ago everything was fine, then errors started occuring. I've uninstalled Thunderbird and reinstalled, no help, same error. I can connect to the emails with Windows Mail (horrible client) and via web interface, also through my Android device.

Any suggestions

Asked by throwawayspammail 3 months ago

Answered by throwawayspammail 3 months ago

  • Solved

Upgrade to Thunderbird 78.0 resulted in a blank email screen (fixed)

Upgrading to Thunderbird version 78.0 from version 68.10 (using PatchMyPC) resulted on my three PCs in a blank email screen. All emails are still listed but when I tried … (read more)

Upgrading to Thunderbird version 78.0 from version 68.10 (using PatchMyPC) resulted on my three PCs in a blank email screen. All emails are still listed but when I tried to read any email, then the email was blank. The to, from and subject textboxes are not there and the email text is also not visible.

The solution is to restart Thunderbird in save mode. For this goto 'Help' and then select 'Restart with add-ons disabled'. Click on restart when it asks you if you are sure. Then another popup window appears and you have to tick the two options here. These are 'disable all add ons' and 'Reset toolbars and controls' and then click on 'make changes and restart'. After this the issue is solved. I had as far as I know no add-ons nor toolbars added to Thunderbird but in case you had, you might want to try to add these back one by one.

Asked by firefoxsync15 2 weeks ago

Answered by SarkyGit 1 week ago

  • Solved

New draft copy created on each save (POP3) [repost]

Hello! I'm writing this post because my previous post after a long time is still unsolved: please see at https://support.mozilla.org/it/questions/1246436. As described: … (read more)

Hello! I'm writing this post because my previous post after a long time is still unsolved: please see at https://support.mozilla.org/it/questions/1246436.

As described:

  • Each time I save/close a draft message, a new updated copy of the message is created in the local Draft folder, but the old one isn't deleted.
  • AutoSave do the same

Steps done:

  • removed all IMAP accounts.
  • verified that draft settings point correctly into "Other" Global Account Draft folder.
  • restarted TB in safe mode and tested again.
  • repaired the Draft folder with right click > repair
  • tried to rebuild Draft folder.

Regarding last step done, I tried to rebuild Draft folder from the Local Folders. This didn't work because if I:

  • first close TB,
  • remove Draft and Draft.MSF files and
  • restart TB,

TB itself does NOT recreate the Draft folder as expected; and each time I save a draft I receive an error asking to use a new local-draft folder because Draft folder is having an issue.

Please also note I already read this KB/thread:

without any success. :(

Regarding the last question (#1282944) I didn't find any Drafts and Drafts.msf files into 'Mail' folder - 'pop mail account name folder'.

Thank you so much helping me to solve this very annoying problem I'm experiencing since years! ilNebbioso

Asked by ilNebbioso 3 weeks ago

Answered by Toad-Hall 1 week ago

  • Solved

Outgoing / Sending message fails on Spectrum email (formerly Time Warner Cable)

I've switched back to using Thunderbird on a Windows 10 desktop, after many years of settling for Microsoft and using Outlook via the Office Suite provided by the univers… (read more)

I've switched back to using Thunderbird on a Windows 10 desktop, after many years of settling for Microsoft and using Outlook via the Office Suite provided by the university where I teach. Now I've quit Office; tired of it being destroyed by buggy updates. Switching to Thunderbird, everything so far has gone well, except for one very frustrating problem. My most important personal email account (with all personal, friends, family, and private matters) is all on a Spectrum (formerly Time Warner Cable) email account. That is, Spectrum is my ISP and so I have used a ".rr.com" account for years. Thunderbird works like a charm with Gmail. It also synchronizes with the Spectrum/ TWC server as far as downloading all the files and folders from there perfectly. But it is unable to send mail via this account (which has been my principle account for years)/. I can't get any help from Spectrum. I am sincerely hoping to get help here! I'm attaching screenshots to show what the ISP says are the correct settings for the SMTP server, and what I have on Thunderbird so far. I hope you can figure this out, and tell me what I'm doing wrong. Thanks a lot, in advance.

Asked by bwp123 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Can't send emails - Thunderbird

I've been using Thunderbird for 2 years now. Just recently, I reinstalled Thunderbird 68.10.0 (64-bit) and put the same server settings for my email accounts. I can recei… (read more)

I've been using Thunderbird for 2 years now. Just recently, I reinstalled Thunderbird 68.10.0 (64-bit) and put the same server settings for my email accounts. I can receive messages but when I tried to send a message I keep getting the error "ok [capability imap4rev1 literal+ sasl-ir login-referrals id enable idle auth=plain] dovecot ready."

My server settings are: Server Name: imap.xxxxxxxxx.com Port: 993 Default: 465 Authentication: Normal password Security settings: SSL/TLS - Normal password

By the way, I'm using mac OS Catalina. I hope someone can help me. Thanks in advance!

Asked by i_rhan 1 week ago

Answered by sfhowes 1 week ago