Showing questions tagged: Show all questions
  • Solved

error msg while I am composing email

Here is the error msg: Your draft message was not copied to your drafts folder (Drafts) due to network or file access errors. You can retry or save the draft locally to L… (read more)

Here is the error msg: Your draft message was not copied to your drafts folder (Drafts) due to network or file access errors. You can retry or save the draft locally to Local Folders/Drafts-USA.

Asked by Tctirado 2 months ago

Answered by sfhowes 2 months ago

  • Solved

Some glitch

Hello! After a Fresh Win10 installation + Mozilla Browser + Kaspersky Anrivirus + 7Zip + WinUpdate to 20H2 + Skype + JivoSite web plugin... when i trying to scroll up/dow… (read more)

Hello! After a Fresh Win10 installation + Mozilla Browser + Kaspersky Anrivirus + 7Zip + WinUpdate to 20H2 + Skype + JivoSite web plugin... when i trying to scroll up/down personal folders menu in my IMAP mailBOX i have in 100% times some visual glitches. Its like a random black linse, triangle and frozen obsolete names. After hovering mouse over artifacts... its looks normal. As it should be.

thunderbird.exe-save-mode = All is OK. As it should be.

Regular run = glitches

Before reinstalling windows - all was a OK. All drivers in system - Win10

Reinstalling Thunderbid didnt help. Any suggestions for me?

Asked by Alex 3 days ago

Answered by sfhowes 2 days ago

  • Solved

Thunderbird very very slow

Suddenly, Thunderbird 78.9.0 (64-bit) Win10 is very very slow I don't want to reinstall and have to redo all my settings - anything I can do for this? All else works OK … (read more)

Suddenly, Thunderbird 78.9.0 (64-bit) Win10 is very very slow

I don't want to reinstall and have to redo all my settings - anything I can do for this?

All else works OK on the PC, Thunderbird was OK before.

Any way to back up my settings so I don't have to do all that again?


Thank you

Asked by t8769 2 weeks ago

Answered by t8769 1 week ago

  • Solved

Thunderbird Won't Load At All

I'm using the latest TB on W10 entirely up-to-date. TB will not open at all, regardless of where I'm trying to open it: desktop; taskbar; start list. I cannot start in sa… (read more)

I'm using the latest TB on W10 entirely up-to-date. TB will not open at all, regardless of where I'm trying to open it: desktop; taskbar; start list. I cannot start in safe mode. I cannot refresh TB. There are no error messages of any kind. The only thing that works is a clean re-install after a complete uninstall, and that only works for a day or two. No one can afford to uninstall and reinstall TB every time they want to read their mail. My PC is a Dell Optiplex GX620 Pentium. I've unloaded all new additions except the usual W10 updates. Nothing works. I'd most appreciate any suggestions. All other programs (Firefox, LibreOffice, W10) work fine.

Asked by Sackbut 1 month ago

Answered by sfhowes 1 month ago

  • Solved

E-Mail Account disappeared

I have a profile with several E-Mail accounts of which one disappeared and I don't know why. I diffed my current pref.js against the latest backup and found that (apart f… (read more)

I have a profile with several E-Mail accounts of which one disappeared and I don't know why. I diffed my current pref.js against the latest backup and found that (apart from minor changes) two lines are missing in the current version:

user_pref("mail.account.account6.identities", "id4"); user_pref("mail.account.account6.server", "server7");

Might this be the reason? And would it be a good idea to paste the lost lines into the current prefs.js to recover the Account?

Asked by fabian.brinkmann 1 week ago

Answered by Toad-Hall 1 week ago

  • Solved

Subject line is replaced by dots upon saving drafts or templates

I create a new blank message, type something into the subject field, save, and close the window. My drafts folder displays the new message, but instead of my subject line… (read more)

I create a new blank message, type something into the subject field, save, and close the window. My drafts folder displays the new message, but instead of my subject line there are three dots. When I open the draft again, the subject line indeed consists of three dots. Replacing the dots again by some text does not solve the problem, after saving it will still have three dots. Thus, I cannot save subject lines in drafts. The same for templates. What's going wrong here?

This is on Windows 10, newest Thunderbird release version 78.9.1 (32-bit).

Asked by mail1009 1 week ago

Answered by christ1 1 week ago

  • Solved

How to recover deleted (but not purged) email from IMAP account

I am using Thunderbird 78.9.1 (64bit) on Windows 10. I accidently deleted all messages (more than 21,000) from my Inbox and did NOT have them go to Trash folder. The dele… (read more)

I am using Thunderbird 78.9.1 (64bit) on Windows 10. I accidently deleted all messages (more than 21,000) from my Inbox and did NOT have them go to Trash folder. The deleted messages are NOT on the ISP’s server anymore. Thunderbird tells me that messages I have deleted can be purged from disk and this will save 1.6 GB disk space, so the email messages are still on my PC.

The deleted messages are NOT shown in Thunderbird. X-Mozilla-Status is 0001 for all messages. I’ve changed it to 0000 but the messages are still not displayed.

Any suggestion on how I can see these messages in the INBOX again would be greatly appreciated.

Asked by khw1502 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Firefox suddenly no longer opens my hotmail, gmail or aol mail systems

Problems began with AOL mail, when I tried to send replies. I kept receiving repeated failures connecting with valid password. It seemed I could receive mail and send m… (read more)

Problems began with AOL mail, when I tried to send replies. I kept receiving repeated failures connecting with valid password. It seemed I could receive mail and send mail to trash or junk. I finally tried deleting and re-adding AOL mail, but now lost all folders but inbox and trash (all still available through FireFox browser though). I decided to just delete AOL from Thunderbird, Suddenly afterward, without touching anything related to Hotmail or Gmail, opening Thunderbird does nothing but clock trying to open Hotmail or Gmail inboxes. I have had no problems with those two, until today. I even turned off McAfee scanning to see if antivirus may be the cause suddenly today. I am at a loss as to what to do further. I can still get all my mail through the browser, but having all 3 mails in Thunderbird was convenient!

Asked by akorovesis 1 week ago

Answered by akorovesis 1 week ago

  • Solved

Update to 78.9.0 will not open

I updated when prompted to do so - from 68.12.1 to 78.9.0 on a Mac OS X 10.10.5. The new version opens, but does not load any information. I can see the accounts and fold… (read more)

I updated when prompted to do so - from 68.12.1 to 78.9.0 on a Mac OS X 10.10.5. The new version opens, but does not load any information. I can see the accounts and folders, but get the spinning ball until I have to force quit. I've tried re-booting several times. Same thing happened in safe boot. I've downloaded both 68.12.1 and 78.9.1 - but they both want me to set up a new profile.

I can read my mail on other sources, but really need to access important mail that was saved in the previous version.

Also - I can not upgrade my OS - I use a few old apps for work.

I would appreciate any suggestions - I am fairly technically challenged

Thanks!

Asked by kimfagan 2 weeks ago

Answered by Wayne Mery 1 week ago

  • Solved

Google loggin window covers Thunderbird when opening

Hello, Recently (last month) Googles login window covers the Thunderbird window when opening it and shows up even now and then. The window is so huge that the closing sy… (read more)

Hello, Recently (last month) Googles login window covers the Thunderbird window when opening it and shows up even now and then. The window is so huge that the closing symbol in the right upper corner is not to be found. To get rid of the window you have to use keyboard command. I now updated Thunderbird but saw that the problem is still there. This problem did not occur earlier. It is also very difficult to report a problem in Mozilla. I found the Bugzilla page but there was no search or nowhere to actually make a simple contact about a problem. I found a long list of categories and lists of issues. None has the time to go through long lists just to find that your issue is not there. If Mozilla wants us to continue using their products and make donations I think that to easily find a simple way to report a problem in your own words are essential. Frustrations will not stimulate donations : ) Sorry in case it all depends on my own inadequacy in finding such necessary features, easily. /Gechen

Asked by Gechen 2 weeks ago

Answered by christ1 1 week ago

  • Solved

why is the ability to modify the amount of email so poor?

I just finished reading other people complaining about the popu to "purge deleted items" I concur! in fact I find this so disgusting I am considering leaving thunderbird … (read more)

I just finished reading other people complaining about the popu to "purge deleted items"

I concur! in fact I find this so disgusting I am considering leaving thunderbird as a email client.

I reallly love that linux, mac, and windows ...no matter the OS I can get a same client, similiar experience (I use different laptops when as a tech repairing servers, to machines.

I have even myself had data lost, personal communications with family who died, things I quite cared about and (yes I have backups) but this push to make the client work better by limiting data, imposing order, and cleanliness is moronic..dangerous, and I do see that the quotas and options for data do not really work, this merely seems to help performance and keep most recent email but absolutely ruins any real longterm archiving (email is not meant to be longterm, or a "archive" ...I know I say this too) maybe we need to adjust software for the way people want it? the way people live? and not how we designate it to be used? (you do not like ,,write your own, I know).. if this trend to increase performance by cutting and crippling old email (what if I want 40 gig of email ?) .. maybe a better interface for holding, packaging and backing up, and restoring email?? heck a schedular to bump it out to google drive? I recently found a proggie that does this for my cellphone, contacts, sms, options, apps, which apps,,, gotta say that in thunderbird would be amazing? (restore from cloud backup, backup to cloud)?? I love thunderbird and hope some development can happen to smooth this out? Thankyou! (I used to try and use the gmail and yahoo folders like this also and leave only copies ,,,)

Asked by jstavene 1 week ago

Answered by christ1 1 week ago

  • Solved

Display error on some emails

Recently some of my email, particularly from Apple and Prosper, appears with every character replaced with a d or weird punctuation. The message itself is intact, as I ca… (read more)

Recently some of my email, particularly from Apple and Prosper, appears with every character replaced with a d or weird punctuation. The message itself is intact, as I can view the text if I switch to simple HTML or plain text. I assume it's corruption in Thunderbird's UTF settings, but I'm not sure how to fix it. This is a new computer with a clean installation of Thunderbird 78.9.1.

Here is an example of what I'm seeing.

https://gyazo.com/cc19d383c0885f681d2c400f73760c45

Asked by rassilon1 1 week ago

Answered by rassilon1 1 week ago

  • Solved

thunderbird email suddenly giving error "Assembling message" then "sending of the message failed"

I sent several emails this morning. Then I updated some message filters. Then the filtering process seemed to take off and not respond. I ended the thunderbird task and … (read more)

I sent several emails this morning. Then I updated some message filters. Then the filtering process seemed to take off and not respond. I ended the thunderbird task and since then I have not been able to send any emails. thunderbird email suddenly error "Assembling message" then "sending of the message failed".

I found a possible reason but do not know how to remove any temp files or reset something to help this. On bugzilla https://bugzilla.mozilla.org/show_bug.cgi?id=1222992

Same error message "Sending of message failed", but different cause. TB 78.7.0, WIN 10

TB creates temporary files in user's TMP folder with a naming pattern like nsmail-????.eml And ???? is limited to 9999. After that - user cannot send messages or save drafts.

I am running Windows 10 home, thunderbird 78.8.0 (64-bit)

Asked by lisafougere22 1 month ago

Answered by lisafougere22 1 month ago

  • Solved

Outgoing mail blocked as spam

Suddenly after using TB for several years without problems, I stil can receive mails, but if I try to send, I get the message: "Error. The mail server answered 5.7.1 mes… (read more)

Suddenly after using TB for several years without problems, I stil can receive mails, but if I try to send, I get the message: "Error. The mail server answered 5.7.1 message considered spam."

I have Thunderbird installed on two PC's, both with the same account. This has worked fine for several years.

I can send mails from my Web-mail, and the problem is only on one of the PC's (64 bit, Win 10, TB version 78.9.0 (32-bit)).

What do I do? Reinstallation without changing the profile probably will not work? Would it help to install a 64-bit TB

Best,

Asked by ivanouw 2 weeks ago

Answered by ivanouw 2 weeks ago

  • Solved

Thunderbird keeps crashing after new install

I have a 13" MacBook Pro mid 2012 - a few days ago the hard drive crashed, and I have now been running on an install on an external drive. Everything else seems to be wor… (read more)

I have a 13" MacBook Pro mid 2012 - a few days ago the hard drive crashed, and I have now been running on an install on an external drive. Everything else seems to be working very well (think I was missing the signs of a failing drive!).

I have downloaded and done a new install of Thunderbird 78.9.0 and copied the ~library/thunderbird folder to the new drive. Now when I start thunderbird it opens and then immediately crashes. All the data seems to be there.

If I start in offline mode, or with internet access off it will work for a while, and then crash.

I have tried using older back-up profile folders and the same problem happens.

Any suggestions?

Thank you in advance for your help.

Kind regards Hugh

Asked by Boris 2 weeks ago

Answered by Wayne Mery 2 weeks ago

  • Solved

Thunderbird account is replaced by a new account set up page - only contacts remain

I have just started Thunderbird and my long time account is replaced with a new account set up page. I closed it and reopened it a couple of times but can't get my old a… (read more)

I have just started Thunderbird and my long time account is replaced with a new account set up page. I closed it and reopened it a couple of times but can't get my old account back. There is no sign of the account that I have used for many years. How can I get access to my old account and emails. My account was fine when I switched off my computer last night and was gone when I switched on today. I haven't done any software changes in weeks and the last was a regular windows update.

I have never had this problem before so don't know what to do.

Everything is gone from my Thunderbird account except my Contacts. Thunderbird 78.9.0 (32-bit) is now showing.

Later.... After reading a couple of other questions it seems I may have to do something with a profile so I have attached screen prints of my Thunderbird profile file list: . C:\Users\Acer\AppData\Roaming\Thunderbird\Profiles\faaknuww.default

There is a folder named Thunderbird profile 2016 elsewhere but it was last modified in Jan 2017. There are no recent files or folders in it. I don't know where to go from here.

Attached Thunderbird profile folder and file list.

I don't know where to go from here.

Asked by PhilG 3 weeks ago

Answered by Toad-Hall 2 weeks ago

  • Solved

Thunderbird is deleting emails from gmail senders

Starting last week, Thunderbird has been deleting emails from senders using gmail. The emails are also gone from the server and iphone and ipad. Seems to coincide with th… (read more)

Starting last week, Thunderbird has been deleting emails from senders using gmail. The emails are also gone from the server and iphone and ipad. Seems to coincide with the latest Thunderbird update.

Asked by stephans 2 weeks ago

Answered by Matt 2 weeks ago

  • Solved

Thunderbird Crashes after about 5 min after I start the program

Thunderbird is crashing on me after about 5 min of running. I can start and restart it if I use the built in crash handler to restart it then it always seems like about h… (read more)

Thunderbird is crashing on me after about 5 min of running. I can start and restart it if I use the built in crash handler to restart it then it always seems like about half the time on the next crash.

Thunderbird Version: 78.9.0 (32-bit) Computer: Ryzen 3950x, 32 GB ram, 1 TB NVMe drive Plugins and extensions and themes have all been disabled.

Asked by mrhobbeys 2 weeks ago

Answered by mrhobbeys 2 weeks ago