Thunderbird Support Forum

I am currently running thunderbird v68 on 4 linux (Xubuntu AMD64) machines using the same profile which is synchronised from machine to machine. However this profile is getting to be unwieldy and contains a number of inconsistencies and anomalies. For example it still thinks it's got emails from 2013 although these were offlined and deleted 7 years ago. History, cache and deleted items are cleared out and folders compacted daily yet the profile (excluding 1.9GB in the mail folders themselves) is still about 1GB a large chunk of which is in global-messages-db.sqlite. I could create a fresh profile but with 6 POP3 inboxes and an IMAP account plus a dozen or so addressbooks accumulated over the last 20+ years it's a bit of a daunting task. Is there any neat way of refreshing the Thunderbird bit while leaving the user data intact or at any rate restoring it automatically? Tks in anticipation of your help jg

I have a TELSTRA account with several mailboxes. One of those is now generating an RETR message (no such message). Thunderbird is trying to download a number of messages but when I check through the webmail connection there are NO messages)

Hola a todos.

Les comento que cuando envío un correo, aparece duplicado en la lista de Enviados. Espero que me puedan ayudar.

Saludos.

Diego Martínez.

Error message when trying to send email: "An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: EHLO 174.208.5.7 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1080." How is this fixed?

Hi, A friend asked to have a look at her copy of TB running on Windows 10 as she was having difficulty accessing individual messages and was unable to create a new message. When I switched on her PC today and clicked TB it updated automatically to 78.8.0.7718 but when it started it seemed to be taking a long time to settle down and allow access to individual messages. I checked Windows Task Manager and saw there were 35 instances of TB. I confirmed this by right clicking the TB icon on the taskbar. I could cycle through individual instances of TB. Thinking it might be something to do with the update process I closed all instances and restarted the PC. I started TB and it loaded ok but was very slow in accessing individual messages. After 60-90 seconds (I didn't time it accurately) something started to create additional instances of TB. I checked the Task Manager and again it had created an additional 34 instances and was showing 35 TBs. I killed off the extra 34 instances individually and was then able to use the remaining instance normally. I didn't tale screen shots but I can. Does this sound like a TB or Windows problem? It's a 32-bit Windows running on a 64-bit PC. TIA Joe

OS - Linux Mint 20.1 Thunderbird 78.7.1

Whenever I start TB, I get a tab with the Thunderbird Privacy Notice web page in addition to my inbox tab. I have read the notice and no longer want it to appear. I have tried deleting session.json to no avail. What can I do to stop this tab from appearing?

Thank you.

Ever since upgrading to latest Thunderbird any messages disappear before I even can read them.I checked with my service provider and they are using IMAP and port 993 and the server is TLS which all match my account settings.I'm using my alternate Gmail account to get messages to by-pass Thunderbird but want to get Thunderbird back using my Cogeco address.Messages are not going to trash or junk.I checked webmail and there is nothing there either so they are non retrievable.Can you help? John

This is regarding the latest Thunderbird (as of 2/24/21) and the latest W10. I cannot get Thunderbird to load. I have tried to load from the taskbar, from the start menu, from the desktop and have entered it as a startup task in Task Scheduler. I've downloaded and installed a new copy of Thunderbird. The only thing I can think of that I haven't yet done is to actually uninstall Thunderbird and then reinstall it, which I'll do while I'm waiting for answers to this question.

Any constructive suggestions would be most appreciated.

Each time I try and forward an e mail to my wife which I have done thousands of times previously I have started getting the following message.

An error occurred while sending mail. The mail server responded: 4.7.1 Try again later. Please check the message and try again.

Help

Thanks Brett

I have a number of email accounts.

Tonight, on all of them, the INBOX folder only shows a partial listing of the emails that should be there. When I receive a new email the number appears next to the Account Folder but the email(s) is not there when I open the INBOX. The only way to see them is to go to PROPERTIES and then REPAIR FOLDER. All the missing emails and new emails them display but as soon as I move to another folder they're gone again. It's always the same ones that remain and the same ones that disappear.

All of the other folders (SENT, DRAFT, TRASH, etc) are empty and show a magnifying glass with an "x" on it and "No results". If I REPAIR them they will show their contents until I move to another folder.

I tried starting in SAFE MODE but that didn't help.

Hope someone can help. Thanks!

How to recover "Local Folder"

Hi,

It is the second time that the following happens to me: I updated Thunderbird 68 to 78 and all my datas are lost, especially e-mails, calendars and local folders.

I do not worry about my e-mail (which are on the provider's server Imap), or my calendars (which are on my phone), but I really worry about my local folders, as I do not have any back-up of the e-mails located in this folder.

Could you please help me to recover the local folder and all the e-mails in it?

Thanks.

I've just bought a new Mac Book Pro (M1 Chipset) Osx Big Sur 11.0.1. I've installed TB 78.7.1. I'm getting an error:

Error Creating Account

"Incoming server Alread Exists"

So far I've added my personal gmail account using the default settings:

Imap.gmail.co Port 993 SSL/TLS OAuth2

smtp.gmail.com port 465 SSL/TLS OAuth2

I have two other gmail hosted accounts (these both have their own domain extenstion rather than @gmail.com). When I try to add these using the standard settings I get the error. I'm running TB 78.8.0 on anothe older machine and don't have any issues with the same settings. I've searched the internet and support forums but can't find a solution. I've been using TB for years and really don't want to have to stop, especially as I do donate from time to time. Hopefully someone can help as it's really frustrating! Thanks!

I still have the one e-mail in the inbox locking up T bird when I try to delete it. Even a delete all locks up.Using McAfee anti virus and can't locate the disable e-mail scanning feature. Out of solutions so far. Maybe call AT&T and see if they will delete it from their server? All else works fine, it's as if this one e mail has remote content that takes it into cyber space or a virus of some sort. HELP!

I upgraded my Mac to macOS Big Sur and now thunderbird is having major issues. At first it was making the folder pane invisible (translucent if you like) but still there. I cannot update Thunderbird and every other action I try seems to stall the application. Has anyone any ideas on how to fix this please?

In the last few days I cannot load emails and get the following message. The RETR command did not succeed. Error retrieving a message. Mail server mail.bigpond.com responded: no such message. Also when I try to log into browser for some time there is a delay and it tells me to close the old Firefox which is running already. How do I fix these issues?

I have just set up Thunderbird on a new Win 10 Acer laptop. Windows is up to date. When I imported a CSV file with addresses, the process was fine until I clicked on the Finish button. Thunderbird crashed. I imported three of these files, which came from my Thunderbird on another laptop. Thunderbird just shut down with no warning. When I restarted the app, the address books had all imported properly. Any idea why this is happening?

I am using the beta channel of Thunderbird. Ever since Version 86.0beta (end of Jan 2021), Thunderbird starts up with the same tabs open; even if the email has been deleted. Newly opened tabs are not displayed. I have done a number of things to try change it, to no avail. Among them was: compacting folders, starting up in safe mode, clearing cache and setting the pref "mailnews.send.jsmodule" to false. (By the way, that last thing was a bad idea: opening emails would not work anymore; luckily I was able to reverse that.) I had hoped that a next version would correct this behavior. Anyone having thoughts? Thanks.

Whenever I move an e-mail message in Thunderbird from my Inbox (which is IMAP) to a local folder, the Firefox Web browser immediately opens up with the next message from my Inbox loaded in it. I've been using Thunderbird and Firefox for many years, but this problem just started recently. (In case it helps: If I move an e-mail from the Inbox to another IMAP folder, there's no problem. It's only when I move it to a local folder.)

Thunderbird has become dysfunctional, I think since the last update. I’ve been using Thunderbird for many years, with an Earthlink account, set to POP3 server. Currently, I am using it on my iMac with Mojave 10.14.6. The first symptom that I encountered was being unable to Send emails. Then, I discovered that I couldn’t download emails. Later, to my surprise, it downloaded the latest emails from Earthlink, but all of that email was still on the Earthlink server.

I changed the Earthlink password because I was afraid it was defaulting to IMAP, which I don’t want. But I haven't been able to enter the new password in Thunderbird. I can hardly do anything without getting the spinning ball, and the application freezing. I have to Force Quit to try again, but the same thing happens. Furthermore, I have discovered that the Earthlink account is duplicated under Account Settings. I have absolutely no clue how that happened!

Loading the program and selecting About Thunderbird brings up nothing, so I can’t tell you the version I am using. The Earthlink account is not my only account in Thunderbird. If I have to reinstall the application, would I have to set up all of those accounts all over again?

I have archived emails going back to 1998, when I used Netscape. Most under Local, but some in the Earthlink account that I was using for downloading emails. Yes, my Thunderbird library (libraries?) is/are backed up. But I’m afraid to delete things from within Thunderbird.