Thunderbird Support Forum

MIcrosoft Excel cannot open or save any more documents because there is not enough available memory or disk space. To make more memory available, close workbooks or programs you no longer need. To free disk space, delete files you no longer need from the disk you are saving to.

I have 4.75 TB of disk space available. I have tried closing open programs and I still can't open the attachments.

I'm having the same issue as outlined here: https://support.mozilla.org/en-US/questions/1068987

Starting today I have been getting connection to server username@domainname.com timed out' errors.

I was running v31.x so I updated to 38.x but I;m till getting the issue.

- Two separate IMAP email accounts are failing; both are MediaTemple email accounts; neither config has changed; I'm able to access recent messages via iPhone and through webmail interface. - I've restarted Thunderbird in Safe mode, but that didn't help. I've checked password, and all other standard 'is it plugged in?' kind of things - I've gone into the config editor and upped the timeouts of mailnews.tcptimeout, mail.server.server1.timeout, etc. all to 300, no help here either

Any ideas how to fix?

This morning I started up Thunderbird, and noticed that several folders were missing.

I have 2 custom sub folders under the Inbox- those were missing. The Sent and Drafts folder went missing.

I've tried subscribing to the IMAP folders. If I do this, and restart Thunderbird, it will show the folders for a brief second, and then disappear.

I've tried rebuilding the folder structure by deleting the msf files in the Thunderbird profile directory.

I am connecting to an exchange server- and everything has worked fine until now.

I was notified by google that someone had my password and tried to log into my gmail account from out of state. I changed my password. Thunderbird requested the new password and I was able to download messages. Then I tried to send a message and again Thunderbird requested my password. It did not accept the password. Now when I try to receive messages my password is not accepted and I get the error message Login to server imap.gmail.com failed. The choices are Retry, Enter New Password and Cancel. I enter the new password and get the same error.

I went to Google help and I ensured IMAP is enabled. I do not have 2-step verification. I selected "Allow less secure apps to access mail." I clicked the link about Captcha. I've tried everything. I have the latest version of Thunderbird. 52.2.1. I am able to access my other gmail accounts.

Help. Thanks.

Hello,

I am running Thunderbird 24.4.0 on Windows 7. I am using no add-ons and I am only using a Gmail account with Thunderbird right now for testing.

I do not receive any new e-mail notifications. I did receive them once or twice before, but it is very random and rare when I do receive a new e-mail alert.

However when I maximize Thunderbird, it displays the new e-mail. So Thunderbird is indeed actually receiving the e-mail, it is just failing to notify me.

I have ensured notifications are enabled in the Menu Bar > Tools > Options.

I have tried using Add-ons such as:

https://addons.mozilla.org/en-us/thunderbird/addon/mailbox-alert/

https://addons.mozilla.org/en-us/thunderbird/addon/new-mail-attention/

Which also do not help display alerts. However the "new mail attention" add-on does blink the Thunderbird icon on the Windows taskbar, so at least something can notify me.

I have also tried running Thunderbird in safe mode, and running it in compatibility mode for Windows Vista, both also did not help. This appears to be a bug in Thunderbird, as I have noticed other users mentioning the same issue.

'After a windows update and an adobe flash update yesterday/this morning, thunderbird is either working really slowly and most of the time it is not responding and crashing. I didn't change any setting of my computer. So can you please help me, so I can read my mail again

Hi. I am using Thunderbird version 24.5.0. on a Windows Vista OS. I use a pop setting to connect to my email.

My problem is, when I try to check my MSN.com email account from Thunderbird, I get the error message:

"Sending of password did not succeed. Mail server pop3.live.com responded: authentication failed"

This just started happening earlier today after having worked fine for a very long time. I tried a number of things to fix it, including clearing out the saved passwords and resetting my password at MSN and then trying the new password and nothing has helped. If I log in directly from the web browser into the MSN email account it works fine. As far as I can see the password and user name which is the full email address is being entered correctly. Thanks for any help!

A couple weeks ago, Thunderbird updated itself, and my email life went to hell. The screen kept going black. Often all the icons on the email folders were missing. I often had to minimize and reopen Thunderbird to see anything. I was killing it and restarting it maybe 8 times a day when it hung completely. It crashed itself, and sent error reports, maybe 20 times a day. Absolutely horrible.

I finally found this article, that explains how to disable hardware acceleration:

http://www.askvg.com/how-to-disable-hardware-acceleration-gpu-rendering-in-mozilla-firefox-4-0-to-fix-font-problem/

That worked. Apparently in one of the recent updates, Thunderbird turned hardware acceleration on, when for my system, it needed to be off. (I dimly remember turning it off before.)

I'm running 24.3.0 - this morning I was able to receive messages until a couple of hours ago and started receiving error message 'There is not enough disk space to download new messages'. I deleted over half my messages but still got error message. I rebooted - no better so I checked Help site and followed:

"Quit Thunderbird.

Locate the global-messages-db.sqlite file in your Thunderbird Profile . Delete the global-messages-db.sqlite file. "

and the Global Database rebuilt bit I still can't receive more messages. I'm running Windows 7 and have 200GB free on my C drive. What else can I do? My email is pbowling@nc.rr.com but since I can't receive messages, send to my gmail account, philbowlingiii@gmail.com. Thanks, Phil Bowling

I'm running Thunderbird 31.6.0 on Windows 8.1.

Problem: many "hang-ups" or "Freezing". This happens often. Program is listed as "not responding" in the task manager. If I wait, often as long as 5 minutes, it usually comes back.

It seems to happen at random, sometimes when I click to read an email, sometimes while typing, and other times when i'm not even using the program (I try to switch over to it, and discover it's locked up.)

• I get no error messages
• This seems to happen at random
• My internet connection is fine, and is still operational while Tbird is frozen up
• My email accounts come from my own server. I have 4-5 accounts and run them as imap, with SSL
• I have a few add-ons, should be listed below
• I have no third-party firewall or virus program, only what comes with Windows 8.1.
• Checking and sending email works fine (everything works fine) except when the program is locked up

Help/Troubleshooting information:

 Application Basics

   Name: Thunderbird
   Version: 31.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150330093429
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
    (removed imap account info)

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     (removed imap account info)

   account4:
     ((removed imap account info)

   account5:
     (removed imap account info)

 Crash Reports

 Extensions
   Enigmail, 1.8.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
   Manually sort folders, 1.1, true, tbsortfolders@xulforum.org

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.6.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1426691527
     mailnews.database.global.datastore.id: 48d3e856-307b-4c06-9ccf-5e739e135f3
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 2
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1431101293
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.np_wtapp: 0
     plugin.state.npbattlelog: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.npintelwebapiipt: 0
     plugin.state.npintelwebapiupdater: 0
     plugin.state.npitunes: 0
     plugin.state.npvlc: 0
     plugin.state.npwlpg: 0
     privacy.donottrackheader.enabled: true
     security.default_personal_cert: Select Automatically

 Graphics

     Adapter Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0416
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3574
     Driver Date: 4-23-2014
     Adapter Description (GPU #2): NVIDIA GeForce GTX 850M
     Vendor ID (GPU #2): 0x10de
     Device ID (GPU #2): 0x1391
     Adapter RAM (GPU #2): 2048
     Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version (GPU #2): 9.18.13.4752
     Driver Date (GPU #2): 2-5-2015
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.17415)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 1
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

I composed the signature as a html in TB with text and images (two logos) that also has url's linked to them, and checked off the 'include image as attachment' option. When I compose an email the signature looks fine, but when i testsend it to myself or my colleague the signature logos are just empty frames with icons in the left corner that looks like a paper torn in two (un-clickable) and the email has two attachments - one for each URL-link. PLEASE help!

BTW, if I choose to revert to an earlier version of TB, will I lose all my folders and emails? Will I have to uninstall the entire program I mean...

I have been using Firefox for years and loved it above any other email client - until it started lagging a few months back. I don't know what caused it, it just started happening one day and never stopped after several updates and a few un-installs, it always returns.

The problem is pretty simple, every few minutes, at random periods of time (can be 10 seconds, can be 5 minutes) the program freezes and doesn't allow me to do anything at all. Sometimes, especially if I insist and keep clicking or typing, the screen whitens out a bit and I get a "non responding" message next to the program name. This lag can last anywhere between 10 seconds and 1-2 minutes.

I use it with Gmail and I should tell you that I have 100s of folders, but my inbox is clean. I never go over 100 emails in it at right now I have 4. I can't avoid the use of so many folders because of my work dynamic, I need to assign a new folder to every new client and several sub-folders for every provider associated with such client (I'm a travel agent).

I used to have Lightning installed but I removed it thinking it might be the cause of the problem - it wasn't.

I hope I can find a solution to it, I don't want to switch back to Outlook :(

Thanks!

Hi,

I am getting this email for all my 'hotmail.com' (outlook) recipients when trying to send an email to any of them I also got it for an 'msn.com' recipient before:

"This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:.... host mx1.hotmail.com [65.55.37.72] SMTP error from remote mail server after MAIL FROM:<julie@julielecarrer.com> SIZE=8292: 550 SC-001 (COL004-MC1F10) Unfortunately, messages from 198.1.119.134 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors."

Is there anything I can do?

Thank you very much for your help,

Julie

Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system.

I have to Ctl,Alt, Del to close Thunderbird.

Yesterday afternoon at approx 3:30 pm (July 22 2017) I successfully sent four (4) emails. I tried to send more at approx 5 pm, received message"

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.cox.net timed out. Try again.

I have spoken with my ISP (Cox Communications, Phoenix), they say my account is fine. It is active, I am not blocked from sending emails. Further, I successfully signed in to their online email service, and was able to send emails without error.

Cox says the problem is with my email software, or a setting. Settings were changed to day per Cox recommendations (July 23 2017). That I can identify, nothing changed on my PC yesterday.

Running Windows 10, 64 bit, all maintenance is current.

Hi - I would appreciate if you could advise how to resolve this issue. I can not send out Emails but I'm able to receive. My ISP has advised that my settings are correct and the issue appears to be with Thunderbird. I'm using a PC with Windows Vista and running Thunderbird 31.5.0. Thanks.

I get the following error message:

"An error occurred sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 211.29.132.250 (211.29.132.250:587), NB connect error 1460.":

Also when clicking on Account Settings - Outgoing Server (SMTP):

" The Local Directory path "C:\Users\broder\AppData\Roaming\Thunderbird\Profiles\mdsnvt19.default\Mail\Local Folders" is not suitable for message storage. Please choose another directory. "

I would appreciate your response [also to my Email address: broder29@gmail.com] Much appreciated and Many Thanks Morris Broder

I can not send mail in ThunderBird sometimes. I am using 31.5.0 version but I was struggling this problem in old versions either.

It says: "The message could not be sent because connecting to SMTP server server name failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server setting is correct and try again, or else contact your network administrator. "

It occurs sometimes, not everytime. But really bad situation for me. It occurs with hotmail, gmail and with my own mail accounts. For now; it sends with all accounts except for Hotmail. I tried steps in http://kb.mozillazine.org/Connection_errors_-_SMTP , but there is no change.

Could you help me please abou this problem?

I have 6 email addresses (1 primary, 5 sub-accs) my provider is AT&T/Yahoo. Server is inbound.att.net. About 7 days ago I began getting the "The RETR command did not succeed..." message a couple of times a day, the past three days it's been every time I open TBird. The error is only in the primary address, the others have been working as they should (but of course my most important messages come to the primary address). Three lengthy instant-chat sessions with AT&T "techs" yielded only that if I wanted to pay for the privilege, I could speak to 'some guys who specialize in Mozilla Thunderbird problems'. To cut a 2-day - long, frustrating story short, I eventually found my way on to the awful, ad-saturated Yahoo/AT&T browser and webmail sites. What I found there kinda surprised me. I had no idea that although I have been using Thunderbird as my email program for as long as I've had the computer, (4 years) all the emails that I receive go first to the AT&T webmail and must sit there for a long time - my most used address had "999+" emails all in the junk folder! Well, after a little while I got around to emptying all the old messages out of ALL of the addresses and lo and behold that did the trick; I assume (guess) that there must have been a "bad" message among all those that were being saved on the server at the primary address, and I deleted it along with the rest?? Yesterday and today TBird has/is working as it should, so my question would be, is it common knowledge, or common practice that one has to got to the IP server every now and then to empty out old messages, or is there some way to stop them from accumulating there in the first place? Apologies for my long-windedness. geomic2