I tried to sign in to Mozilla Support to ask a question about Thunderbird that I could find no answer to elsewhere. I was denied. I verified my user name and password f… (read more)
I tried to sign in to Mozilla Support to ask a question about Thunderbird that I could find no answer to elsewhere. I was denied. I verified my user name and password from the list I carefully keep on a flash drive and tried again. No go. Then I asked for password reset help, not knowing what else to do.
The e-mail came, but rather than containing password reset instructions, it thanked me for "joining Mozilla Support!" and said that "to complete your registration, you need to verify your e-mail address." Bear in mind that I was not trying to complete any registration but only to log in to an existing account. Nevertheless, I clicked the link and was taken to a verification page. That did not work.
At last, in need of getting on with it without further delay, I simply registered for a new account using a different user name. Fortunately, the system seemed not to be concerned that it used the same e-mail address as before.
So, the specific questions are: (1) Why did this happen, and (2) what does one do to prevent such a thing from occurring again? If it is a matter of signing in at some interval so that the system does not interpret lack of using Support as evidence that the account holder has been kidnapped and carried off by the Klingons, I would appreciate knowing this and what the maximum interval is before doom strikes.