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  • Archived

Why does my Mozilla Support password suddenly fail to work?

I tried to sign in to Mozilla Support to ask a question about Thunderbird that I could find no answer to elsewhere. I was denied. I verified my user name and password f… (read more)

I tried to sign in to Mozilla Support to ask a question about Thunderbird that I could find no answer to elsewhere. I was denied. I verified my user name and password from the list I carefully keep on a flash drive and tried again. No go. Then I asked for password reset help, not knowing what else to do.

The e-mail came, but rather than containing password reset instructions, it thanked me for "joining Mozilla Support!" and said that "to complete your registration, you need to verify your e-mail address." Bear in mind that I was not trying to complete any registration but only to log in to an existing account. Nevertheless, I clicked the link and was taken to a verification page. That did not work.

At last, in need of getting on with it without further delay, I simply registered for a new account using a different user name. Fortunately, the system seemed not to be concerned that it used the same e-mail address as before.

So, the specific questions are: (1) Why did this happen, and (2) what does one do to prevent such a thing from occurring again? If it is a matter of signing in at some interval so that the system does not interpret lack of using Support as evidence that the account holder has been kidnapped and carried off by the Klingons, I would appreciate knowing this and what the maximum interval is before doom strikes.

Thank you.

Asked by Arvidd 6 years ago

Last reply by Madasan 5 years ago

  • Archived

Turn off alert after opening mail

After I open an email and/or reply to it, the alert stays on at lower right. I read a great many emails every day at work and having to turn off the alert manually wastes… (read more)

After I open an email and/or reply to it, the alert stays on at lower right. I read a great many emails every day at work and having to turn off the alert manually wastes time. How can I set the alert to go off when I've read a new email?

Asked by LazyDays 2 years ago

Last reply by sfhowes 2 years ago

  • Archived

When I try to follow instructions the options given are NOT the ones that show up on the website

When I try to change things in Firefox I am told what will show up in the window however, what shows up is not the same as predicted. and so I cannot follow the instructi… (read more)

When I try to change things in Firefox I am told what will show up in the window however, what shows up is not the same as predicted. and so I cannot follow the instructions and resolve the problem.

Product changed from Firefox to Thunderbird by moderator Andrew.

Asked by Jibse 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Help with including all my email accounts for my laptop computer

Firefox is my browser and should be able to syn my different websites (Google, Microsoft, etc.) on my laptop computer...just like Firefox has done in the past. As you ma… (read more)

Firefox is my browser and should be able to syn my different websites (Google, Microsoft, etc.) on my laptop computer...just like Firefox has done in the past. As you may know by opening my account. I am able to see all my Google emails on my cell phone, but not on my laptop computer. Why?

Also, as Firefox knows, I have a new Google email address: ...and a new password: (...Firefox uses it for my cell phone and I get all my Google emails on it. My question is: Why don't I?

In fact, when I click on my Google email account on my laptop computer, I get this message from Firefox down in the right hand corner, that you are not able to connect to my Google emails on my laptop computer...but I can on my cell phone. WHAT'S UP DOC?!?

I am at my wits end trying to figure this dichotomy out? I am seriously thinking about changing my Firefox browser to a different browser after all my years with Mozilla. HELP! Your faithful client. Dr. Richard C. Muzik

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rcmuzik 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I have a group and it works, but unable to locate the group for edits.

The addresses that I originally set up in the group are saved in the group since by entering the group name in the address field all the addresses are entered into the ma… (read more)

The addresses that I originally set up in the group are saved in the group since by entering the group name in the address field all the addresses are entered into the mail. Problem is that I cannot find the group for editing purposes. I thought the way was to go to contacts on the left and find the group there....no such group listed. Thanks, Ken

Asked by ken_RM 5 years ago

Last reply by user01229325 5 years ago

  • Archived

e-mail password-error message dialogue appearing on-top interrupts typing in password dialogue for the following e-mail accounts.

Typing in erroneous password for one of e-mail accounts (registered in Thunderbird) causes next account password input be interrupted by password-error message dialogue a… (read more)

Typing in erroneous password for one of e-mail accounts (registered in Thunderbird) causes next account password input be interrupted by password-error message dialogue appearing on the top of everything!

It happens as long as I remember.

now in Thunderbird ver. 52.7.0 (32 bit) on Win-7 x64 platform.

Asked by prcwnl 2 years ago

Last reply by FredMcD 2 years ago

New problem downloading files (Win10-64bit, Thunderbit 32-bit, Firefox 64-bit)

Starting within the last 2 weeks, I am having problems with the system hanging up when I try to download a file. It doesn't happen when I've first rebooted the computer,… (read more)

Starting within the last 2 weeks, I am having problems with the system hanging up when I try to download a file. It doesn't happen when I've first rebooted the computer, but after I've been using it for an hour or two. It also doesn't hang the entire computer (at least not at first); but just Firefox, Windows Explorer, and (if the download link was there) Thunderbird.

I'm using:

  Win10 Pro(x64) v1909 (build 18363.1016)
  Firefox v80.0.1 (64-bit)
  Thunderbird v68.12.0 (32-bit)

On a Dell Optiplex 7010 factory-refurb desktop pc with:

  3.40 gigahertz Intel Core i5-3570 processor
  16gb ram

The problem starts at the point where I'm supposed to tell the system where to put the file I'm downloading. The system defaults to "This PC", and usually to "Downloads". If it's going to hang, it does so on my next mouse-click, trying to go to the proper directory.

When the glitch happens, closing Firefox (if I can) will not solve it. When I try to open it again, it says Firefox is already running, even though it doesn't appear to be. Sometimes (but not always) I can open the Task Manager. The one time I succeded in doing so, I must have started either that download or a previous download from a Thunderbird email. Several Firefox processes were running. I tried to shut them all down, but one would not respond. Looking thru the other tabs, I found one Firefox.exe instance in the Details tab, and tried (but failed) to shut that down. So I started closing whatever other applications I had open, on the way to rebooting the system. But when I closed Thunderbird, the Firefox process & "Detail" instance both closed, and the glitch disappeared.

However, I don't think it can always be blamed on Thunderbird, because I think the glitch has happened at other times when Thunderbird was not open. All I really know is that both Firefox and Windows have updated on my pc (and on my Win7 laptop) within the last two weeks, and that's when the problem started.

To me it appears that this is an update-induced bug. I hope that this note helps someone to find that bug and kill it.

Thanks.

Asked by tim@timdeaton.org 1 month ago

Last reply by Wayne Mery 1 month ago

  • Archived

Why can't you recode your email and web pages in text colors that are legible? There's no reason for the reader-hostile faint grey on white background design!

maximum readability is achieved by maximum contrast between font color and the background ... your site and email message designers have implemented a faint grey text col… (read more)

maximum readability is achieved by maximum contrast between font color and the background ... your site and email message designers have implemented a faint grey text color that is inexcusably hard to read, especially for Senior eyes! it costs you NOTHING to code a darker text color (preferably HTML #000000) for this very valuable content -- please advise, and thanks


N.B. Mods flag set by Matt for Admin attention, so not cleared ~J99

Asked by michael_ny 5 years ago

Last reply by cor-el 5 years ago

  • Archived

My Thunderbird account disappeared and all emails in my inbox and saved emails. What happened??

I opened Thunderbird and there were no accounts and the T-bird add account window was open with my name in the user block and wanted my email address and password. I crea… (read more)

I opened Thunderbird and there were no accounts and the T-bird add account window was open with my name in the user block and wanted my email address and password. I created a new account and it download my emails but all my old emails in my inbox were gone along with all of my local folders and the emails in them. How can I get them back and what happen?

Asked by jwschmitz 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

How to import Account settings to TB?

In the process of migrating from XP to Win 8, I have rediscovered a very old (ex dial up, payg) mailbox account which I want to start using again but have forgotten the … (read more)

In the process of migrating from XP to Win 8, I have rediscovered a very old (ex dial up, payg) mailbox account which I want to start using again but have forgotten the password. The account is already set up in Outlook backup files and has the (encrypted) password. The ISP (TalkTalk) cannot help with the password because it is an old dialup account with Tiscali and they do not have the records. TB is already set up and configured for the current mail accounts. Is there a way to import the .iaf into TB to add to the existing account? If I set up a new (empty) profile and managed to import the settings from Outlook, can the profiles be merged? Can Account settings be exported from TB for importing to the new profile?

Thanks in advance

Asked by Dummy88 6 years ago

Last reply by Matt 5 years ago

  • Archived

Why am I now being asked to log in to get to my email account

I have been a customer of Thunderbird. I have never had an Google email account. Today, when I try to get my email, I am being asked to create a new account??? I can n… (read more)

I have been a customer of Thunderbird. I have never had an Google email account. Today, when I try to get my email, I am being asked to create a new account??? I can not get my email. It has been hijacked. What is going on please? I just want to get to my email like I always have, not log in to a new account. Thank you. Philip

Asked by Philip Fournier 1 year ago

Last reply by christ1 1 year ago

  • Archived

Experienced TB user. Send Options has quit working! Setting domains is ignored. Where is this controlled? Vs 24.3.0 openSuse13.1-64

Every email send asks the question HTML or text? I have my text domains and HTML domains set up, but they are ignored. My email contacts are set up with the prefers HTML … (read more)

Every email send asks the question HTML or text? I have my text domains and HTML domains set up, but they are ignored. My email contacts are set up with the prefers HTML or prefers text.

I have the ASK preferences selected, but that is supposed to be for domains not already set up.

Some TB revisions ago, this all worked. I don't know just when it quit, but it's been broke for several previous reservations.

I looked at the domain lists with the config editor and they seem to be in order. How does this send options stuff work and where is it located so I can debug it myself? Heboland.

Asked by heboland 6 years ago

Last reply by guigs 6 years ago