Thunderbird Community Forum

After update 138.0.1 my profile is not "opening" emails.

I can see that im getting emails, i can see that i can send and make new emails, but the emails when i either click or double click them are "white".

I even tried reading the "source code" it shows nothing. I even tried going to the beta channel, but no avail, the issue persists.

Is there a cleanup, any file to delete? something?

After a reboot of my computer (Win11) I cannot open any locally stored Emails in Thunderbird (138.0.1) any more.

These Emails can be seen in the message list in their folders but do not open any more in preview nor can I open them. Also trying to move them to another folder does not work, nor can I forward them by right-clicking and select "Forward message".

On the hard disk the data is still in the profile folders and I can open them with a text editor.

I already tried copying the profile to another folder and open it with a new profile. The same result.

A re-installation also did not solve the problem.

Many thanks for any suggestion how to solve this issue

Recently, the Thunderbird email product quit working propertly. It requires me to log into the account each time I wish to open an email. This has been happening for the last week to 10 days. I have to reenter my password each time. Example, I open an email after logging in for the whatever many times it has been during the day, and I need to answer the email but need to get some information first. I go get the information and the email program requies me to log in again, even if it has been just a few minutes. This has not happened in the past. I have been using Thunderbird for a very long time, many many years and never had this happen before. I loaded the program on my laptop that I use when I travel or am not at home. Same thing happens with it.

This is highly frustrating and time wasting to have to do that. There is nothing I have found that shows me how to address this. My phone has a different email program and that does not happen when using the phone. And like I said, I have been using this email program for a very long time and have not experienced this in the past.

Is there access to a user's manual or some quick guide to help me with this? I am not a tech newby, but I'm not an IT professional either, which was why I choose using Thunderbird many years ago. It seemed user friendly at that time.

Thank you kindly for your help. Ken

Hi,

  I am having issues receiving current emails on my desktop. I am recieving them on my phone and laptop fine but my desktop has stopped. Can someone please contact me to fix this issue?

Kind regards, Arron

Your import procedure, used with several options, creates only empty folders "Importation Apple Mail".

Thunderbird 128.5.2esr (64 bits) Mail Version 16.0 (3776.700.51.11.1)

I can receive e mails but unable to open anything contained within body of e mail. e.g. P & O Cruises will send an e mail advertising cruise but when it says click on open to view - It will not open up. many thanks

I haven't received any emails since Dec 11 just before the last update. The tray on the bottom of the screen indicates that emails are down loading but none appear. Now I'm wondering it here is some kind of jam since there are now quite a few. I have cleared the recent history .

I have Version 128.5.2esr (64-bit), it says it is up to date.

So I've been noticing a couple of days now that I can no longer view messages in the message pane to the right of the screen. When I click on an email in the list on the left, the top of the pane on the right shows me the To, From, subject etc, as well as a yellow bar saying "Warning: To protect your privacy, Thunderbird has blocked remote content in this message." Then, nothing underneath this. Where it used to show the email contents. I do NOT want to have to double click every single email in my inbox to look at them in a separate tab. Most of what I get is not useful. I want to be able to click once and preview the email, then click Down to check the next one, and on and on the same as Thunderbird did it LAST WEEK.

Can someone help me get it back to working please? Thanks!

Not sure when it changed but I remember being able to add a new email address when creating a new email by opening the address book and dragging. There may have also been the ability to right click on the address in the new email or from an email in the Sent folder and 'add to contacts or list'. Not sure of the wording.

Has something changed? I can seem to accomplish this without copying the email address then opening the address book and adding it manually to my contacts. Even when the contacts side bars is opened in the new mail window with F9 you can only select from existing, not add to the contacts from the TO: address.

Thanks

When I try to add a new email account, I'm told that either my username or password is incorrect. This isn't true. I can log on to webmail using the same credentials.

How can I solve this problem?