Thunderbird Support Forum

What is the minimum version of Ubuntu to install Thunderbird 115 supernova? I'm on 20.04 on ZorinOS.

And by the way, when are you planning to make it available on APT?

Thanks, Tal Sabadia

Trying to transfer email accounts from old to new computer, but cannot access any messages on two accounts, both gmail, but a third has transferred correctly. One of those accounts contain additional folders accessible via the inbox. Followed instructions as shown on your transfer information page. Both Thunderbird instances are the same version. I can send and receive to the empty accounts and all others within Thunderbird. The account data is contained within the transferred Profiles/Mail folder but does not show within the program. All other data, including calendar events, have transferred successfully. Where have I gone wrong, or how can I remedy the situation?

Hello,

Have tried repeatedly moving Thunderbird 102.10.0 from Win10 to Win11 using various means (USB drive, OneDrive, map local network drive, etc). No use. The instructions cannot be simpler, yet the result is the same every time. "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible"

I don't know what else to try. My source %AppData%\Roaming\Thunderbird directory is abt. 11GB in size. Have been using it for 11y and would hate to lose all of my old email.

Any advice is greatly appreciated. Thank you so much in advance. Vlad

I am trying to move Thunderbird data to a new computer. It is not working. I followed the directions very specifically, but I never received the message at the end where I could choose to replace my current and data. I am not certain what is happening. I am inclined to delete the Thunderbird app because, I assume, that will also delete all of the data that I transferred to the new computer (old computer and email are still operational). Then I tried the import tool, but nothing happened. Any ideas as to what is going on?

Dear Tbird experts,

I have an old sluggish Win 10 laptop and need to move my three e-mail accounts to the new Win 11 laptop. There seemed to be several techniques in this forum but I thought the Export and Import tools would be the most direct way. Please clarify with a definition of a "profile" since most threads talk about moving a profile to another machine. I have already used the Export tool on the old laptop and copied the zip file it created to the new laptop. The snag is that in my haste to use e-mail on the new laptop, I recreated the same three e-mail accounts on the new laptop, so both laptops have been getting the same e-mails. Before I use the Import tool on the new laptop, what do I need to do about the accounts on the new laptop? I noticed that for each e-mail account, there is an Account Settings button that leads to an Account Actions menu with Remove Account as an option. How should I proceed? It would be more helpful if these tools had a prologue that explained what the process was and helped set expectations. Unlike installation exe files, I do not feel totally sure about what will happen during Export and Import. Yours, Michael F

Going from Windows 7 computer to Windows 11 computer. The profile transferred OK and new emails were downloaded successfully in the new computer.

BUT the Local Folders that I had made were not transferred SO How do I transfer just the Local Folders from the old to new computer?

I set up thunderbird email account on my computer and my iphone. I can only send and not receive emails on my computer account and I can only receive and not send from my phone account. When I try to send emails from my phone the email bounces to my outbox where it sits and I get a message that says "Cannot Send Mail The sender address was invalid" I think something was off in the initial setup because this problem has persisted from the beginning however I cannot figure out how to fix it. Need help please so that email sends and receives from either location: computer or iphone.

I recently had to do a rebuild of my PC as it got infected. I copied all the files from my Local Folders directory onto an external Hard Drive. I have now tried to import these files back into the new location after the rebuild but I can not seem to get them to appear. I see the subdirectories but not the emails themselves. I also tried to copy the files directly into a subdirectory as indicated on a number of Google searches but that does not work either. What is the best way to do this?

I had to reset win10 and used a satellite drive to move all my Mozilla and Thunderbird app/files in their entireity via drag and drop to the drive. I got tbird installed and all my current inbox messages are there but i cannot find my folders and their subs, this is how I pay my monthly bills, with each folder representing the summation of bill paying for several years. My reciepts of payment as well as pass information is in those folders and my bills have to be paid on the 1st. I had years of data in there and I cannot find it. Please help, fast. Thanks, Arthur

Where does Mozilla hide the more recent full Installers for Thunderbird ?

What I need is the Mac OSX Installer for the last full version of TB before 115. That is version 102.14.x I want a 'clean' version of Thundrbird 102.x for my Macs running Mojave

I will not consider updating to the 'new' version of Thunderbird 115 any time soon. I'm invoking the 6 months-5 revision rule before leaping.

I'm transferring to a new computer and have installed 115 for the first time

I can successfully transfer my profile over - and on the first run, my imap emails (outlook) are present and correct. However, when I close the app and restart it, they've all disappeared. The account is still there but all the emails have gone. (Inbox, outbox, drafts, deleted, etc... all gone)

Taking a look in my profile folder, the drastic size reduction of the files contained in the imap-mail.outlook.com folder suggests that they have been erased.

I've tried numerous times and the same thing always happens.

Local Folders are unaffected.

I have not yet given 115 permission to access internet (but I don't see why that would cause what I am experiencing.)

EDIT: Having viewed another question on here (from someone with the same issue,) it seems that the messages are not being erased and can be restored if I delete the folderCache.json, session.json, xulstore.json files every time before starting Thunderbird. It's still a significant issue.

Is there a way to specify default settings for newly created accounts?

Or is it necessary to change the settings for each newly created account if I don't want the Thunderbird defaults?

Hello ~

I have a 64 bit Windows 7 system, and when I download Thunderbird, it gives me the 32 bit version. How can I download the 64 bit program software? Could anyone send me a link for it?

Thank you!

Bob

Microsoft is discontinuing support for IMAP/POP on my website and now requires exchange. How do I add native support to thunderbird or is there a free add on. (I am aware of owl, but i'm not wild about paying even more money to send 1 or two emails per month).

What will be the process, for moving from 102 to 115? I use Thunderbird for work and use tags, message filters, and saved searches in my workflow. Will you be issuing a document, that will describe the migration process, or will it just update to 115 eventually without a migration process?

Hi. I have a new email account and I'm trying to make it the default account that appears on top when I open Thunderbird. I followed the advice to go to Account Settings, click the account, then "Account Actions," but "set as default" is greyed out. It's also greyed out on the other 2 accounts. I don't get it!