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Updated Thunderbird (without warning!!) and lost all old emails and folders

Without warning, I had to log back into my Thunderbird account today - same email and password. When I did, I lost all old emails and folders (not addresses). Any solu… (read more)

Without warning, I had to log back into my Thunderbird account today - same email and password. When I did, I lost all old emails and folders (not addresses).

Any solutions would be appreciated. Thanks!

Asked by j_browning 1 month ago

Last reply by david 1 month ago

Archive folders not showing since upgrading to the latest Thunderbird

I've been on v102 and decided to give the Supernova version a go. Installed and restarted TB, but when I expand my Archives folder, instead of seeing all archived messag… (read more)

I've been on v102 and decided to give the Supernova version a go.

Installed and restarted TB, but when I expand my Archives folder, instead of seeing all archived messages in a year folder, I only see for the last couple of years. See the attached image.

In the previous version, I could see many more folders, going back to 2005 in one case.

Looking in C:\Users\USERNAME\AppData\Roaming\Thunderbird\Profiles\PROLFILEID.default\Mail\pop3.live.com\Archives.sbd I can see all the files I expect, ie 2005, 2005.msf etc up to 2023 and 2023.msf, but the folders don't show up in TB.

Anyone any idea how I get these folders to show? Thanks

Asked by MrYossu 5 months ago

Last reply by bryans1 5 months ago

how to install version 102 when version 115 is already downloaded

I want to use ImportExportTools NG but it is not available for version 115. I already downloaded version 115 so I want to downgrade my thunderbird version to 102. How can… (read more)

I want to use ImportExportTools NG but it is not available for version 115. I already downloaded version 115 so I want to downgrade my thunderbird version to 102. How can I do it

Asked by dnjseka927 5 months ago

Last reply by PennsyNut 3 months ago

Office365 IMAP I can receive but not send

I set up my new email using the TB new email account wizard, which completed successfully. I can receive but not send. I've searched/tried for a while now and no recommen… (read more)

I set up my new email using the TB new email account wizard, which completed successfully. I can receive but not send. I've searched/tried for a while now and no recommendations are working. And I've restarted TB, to no avail.

The TB setup wizard came up with these settings:

IMAP: Mailserver: outlook.office365.com Port: 993 User Name: mycomplete@email.com (not really) Connection Security: SSL/TLS Auth Method: OAuth2

SMTP: Mailserver: smtp.office365.com Port: 587 Connection Security: STARTTLS Authentication method: OAuth2 User Name: mycomplete@email.com (not really)

When I try to send, after a long pause I get "Login to server smtp.office365.com with username X@y.com failed." with the options Retry, Enter New Password and Cancel. When I select 'New Password', I'm never presented with a dialog box for my password. I just get the long pause and "Login to server smtp.office365.com with username X@y.com failed." again.

Asked by wwzeitler 4 months ago

Last reply by sfhowes 4 months ago

Thunderbird 115, email import from Outlook, immediately says "No Profile Found"

I'm trying to migrate old messages (stored under pop) in an outlook .pst. choosing Tools, Import, then selecting Import from Outlook, immediately gives a "No Profile Fou… (read more)

I'm trying to migrate old messages (stored under pop) in an outlook .pst.

choosing Tools, Import, then selecting Import from Outlook, immediately gives a "No Profile Found" above the import tool.

I'm not even clear if this is referring to a Thunderbird profile, an outlook profile, or possibly a file in an import directly somewhere?

anyone have suggestions?

Asked by Leonard25 2 months ago

Last reply by sfhowes 2 months ago

How can I get the previous version of Thunderbird?

I have used Thunderbird for years. I recently updated to version 115. I prefer the previous version. In 115, I cannot zoom a page simply with ctrl-+ without first going t… (read more)

I have used Thunderbird for years. I recently updated to version 115. I prefer the previous version. In 115, I cannot zoom a page simply with ctrl-+ without first going to the view menu. My two Outlook inboxes are sorted at the bottom of my list of favorites and they cannot be moved up with my other inboxes. I had no problems with the previous version. How can I get and reinstall that version?

Asked by tim259 5 months ago

Last reply by DentDePiranha 3 months ago

How do I uninstall v115?

V115 changed significantly how it looks and how the menus work. Which is now interfering with the way I work. How do I revert to the previous v102 appearance? Previousl… (read more)

V115 changed significantly how it looks and how the menus work. Which is now interfering with the way I work. How do I revert to the previous v102 appearance?

Previously, I had the Thunderbird window in one corner of my screen, and all the toolbar controls that I use could be seen. Now to see all the toolbar controls that I use, I have to have the Thunderbird window twice the size. How is this an improvement?

Also, why do you push a version update and not update the help information to the new version?

Asked by gmkapus 4 months ago

Last reply by david 4 months ago

Update to 115, Folders/Mails are gone

I've been updated to Thunderbird 115 on Windows 10 today. For the last decades, I used to sort my incoming mails into folders like 'family', 'computer', 'music', and so … (read more)

I've been updated to Thunderbird 115 on Windows 10 today.

For the last decades, I used to sort my incoming mails into folders like 'family', 'computer', 'music', and so on, with some subfolders. These folders are gone, and all of the emails in them as well.

I don't know what kind of folders they were. Probably, they were subfolders of 'Local Folders', maybe they were just filters. The 8 email accounts listed are partly POP, partly IMAP.

Some (5) extensions are installed, but all of them are disabled since long.

Is it possible get the folders back? Or at least the mails? And if it is possible, then how?

Thanks,

Rainer

Asked by rgoellner 5 months ago

Last reply by Toad-Hall 5 months ago

Strange - auto update from v102 to v115 isn't available, but recent manual check proves it is

When I checked for an update manually, it showed me an option to update from v102 to v115. Since the jump in versions was so dramatic, I did a quick search which reveale… (read more)

When I checked for an update manually, it showed me an option to update from v102 to v115. Since the jump in versions was so dramatic, I did a quick search which revealed that an auto update to v115 wouldn't be available from v102 or prior - a manual download and install would be necessary. However, when I check for the update manually and it shows it's available, clicking the update button begins the download and install process. Is this intended functionality? I want and need a smooth upgrade/update process which won't result in loss of data or complications with my email.

Asked by brothermoon 5 months ago

Last reply by Wayne Mery 5 months ago

Need server settings for aol verizon.net pop3

Need server settings for aol verizon.net email. Account was performing normally but stopped downloading new messages. Was set up on POP3 but was not able to get it wor… (read more)

Need server settings for aol verizon.net email. Account was performing normally but stopped downloading new messages. Was set up on POP3 but was not able to get it working again. Tried to install IMAP settings but was not successful. As always AOL was useless even though I also have a paid AOL account and have paid for their premium technical help. I can receive emails through my smart phone, and texts as well.

Asked by kpettle 5 months ago

Last reply by Matt 5 months ago

Does EXPORT command copy all my email addresses and content in one go?

I have 6 different email addresses that I'm currently using through Thunderbird. I'm about to wipe my computer and reinstall everything, so could someone tell me if my 6 … (read more)

I have 6 different email addresses that I'm currently using through Thunderbird. I'm about to wipe my computer and reinstall everything, so could someone tell me if my 6 email addresses, folders and emails will be exported in one go if I use the EXPORT function, or perhaps I have to do each address separately? Many thanks for your help.

Asked by andrewgidney 5 months ago

Last reply by david 5 months ago

MY EMAILS GETS TRUNCATED AND I DONT HAVE ENOUGH STORAGE

Good Morning , Some of my emails get truncated and I get messages that my email can not be compacted because is full and i should delete . Please how can I get… (read more)

Good Morning , Some of my emails get truncated and I get messages that my email can not be compacted because is full and i should delete .

Please how can  I get more space and how can I stop my emails from been truncated .

Asked by lola7 5 months ago

Last reply by Toad-Hall 5 months ago

Which email providers are compatible with Thunderbird?

I recently installed Thunderbird and tried connecting all of my email accounts, but could only get gmail to work properly. Is there a list of compatible email providers t… (read more)

I recently installed Thunderbird and tried connecting all of my email accounts, but could only get gmail to work properly. Is there a list of compatible email providers that I can look up? I am trying to connect a comcast, icloud, and outlook account.

Asked by kbageneral 5 months ago

Last reply by sfhowes 5 months ago

Restoreing

I have Backed up my whole system with Windows 11 Backup (because I was having problems with Edge and Windows Explorer) and saved the backup to another HD in the PC. I am … (read more)

I have Backed up my whole system with Windows 11 Backup (because I was having problems with Edge and Windows Explorer) and saved the backup to another HD in the PC. I am having great trouble trying to restore my Address books and Mail in Thunderbird. There are multiple Profiles in my Thunderbird so picking the correct one is just a guess. Is there any chance of getting my Address book (mainly) and my Mail back? Kelvin

Asked by kbartlet 5 months ago

Last reply by Terry 5 months ago

Moving local email to server

Hi all, I have a problem. I want to know how can I move all my emails (that are downloded on local) to server. So i think from POP to IMAP, i need all my email on the se… (read more)

Hi all, I have a problem. I want to know how can I move all my emails (that are downloded on local) to server. So i think from POP to IMAP, i need all my email on the server. I can't find a guide. Pls help.

Asked by filippocappiello97 5 months ago

Last reply by sfhowes 5 months ago