Thunderbird Support Forum

Hi

My name is Ivo. I use Thunderbird for all my Email-Accounts. Now I wanted to add another one, which is info@ivo-zimmermann.ch, but it does not work (pls see screenshots in the attachment).

info@ivo-zimmermann.ch works fine when I login directly on Gmail, it also worked fine to login here into the mozilla support. Also all other accounts that I have (for example info@kanai-zimmermann.ch) were no problem to install.

Do you have an idea where the problem is?

Thank you in advance Ivo

Hi all I recently bought a new laptop that has to be exchanged as it's faulty. I had no problem moving my profile from my win 10 laptop to the new win 11 one, however I now need to put all my emails back to my old laptop and although I can go through the import procedure when I restart Thunderbird none of the new emails are there. Any help would be greatly appreciated.

Hi there! I'm having trouble attaching files and gaining acces to local files on my computer in general. When trying to attach, the bathing bubble (Mac) appears for 5-10 seconds, then nothing happens. Have tried to search through help forums and Googled, but haven't found any description of this problem. Thank you in advance, Andreas

Attempting to export my Win 11 Gmail contacts, import to Tbird. I attempting using my Gmail contacts using both Outlook .csv and Google .Csv. Then when importing at Tbird, I attempt to use .csv. Nothing shows up. Actually, the names show up under Tbird address book, however no email address'. Could you please give me specific entry directions and step by step directions. I appreciate this~ Thank you.

Running up-to-date TB 115.6.0 (32-bit)

I have an older backup of WINMail ... a load of folders each with a number of eml files. I wish to import email only, not contacts etc.

I went to TB import tool ... but it does not have option for WINMail Did a bit of Googling .... it seems there are several approaches

1. One source says to install an addon - I went to look at ImportExportTools but it says it only works to TB ver 60

2. Another source says to roll back TB to old version of TB and then install import add / on

   seems risky to remove current ver 115   60 is a long way back.

3. Another says to convert WINMail to Mbox then use standard import tool

4. Another - said simply create a blank folder and drag and drop eml files into it - tried and that does not work

What is simplest method that works  ? .

I just want everyone to know, I will NEVER again update Thunderbird. I do not like the constantly changing layouts. I do not like layouts changing without my consent or knowledge. You are NOT user friendly any more. While some may like your approach, I do not. Frankly it seems that most software is becoming less and less user friendly and more like, do it Thunderbird's way or else. I hope someday, someone will put out a simple email client similar to your older issues. Also, I do not like the continual nagging to update.

Hello, I have my thunderbird data files (emails, etc.) on a separate drive. I had windows, apps on an SSD. The ssd got corrupted so I had to reinstall. Now I need to have Thunderbird point to the files on the separate drive. I have been trying to figure it out from your support articles but it gets way too confusing, especially since the new version of Thunderbird is different from the version I had before. Can you help me? Thank you

I have two different profiles on my computer. The one loads without a problem. The other one suddenly no longer loads any mails and no longer has any account information. It just starts with the wizard to create an account. The folder with the profile still exists, and TB points to the correct folder. Creating a new profile in the profile manager and pointing it to that folder results in the same: no mails or folders load and it starts the wizard to create an account. Launching in troubleshoot mode also has the same result. So, it looks like it can't access the information about the accounts. What can I do?

TB 115.6.0, 64 Bit, Windows 11 (22H2)

I have used Thunderbird for 12+ years. Now that we have AT&T as our new ISP, I have learned that AT&T doesn't provide an email address. I had no idea and I am frustrated. I also have Gmail, but I am not happy about trying to merge my large Gmail file with my 17 GB Thunderbird file. I worry about losing emails from years ago saved in Thunderbird and in Eudora before that! I assumed I would get an AT&T email and go on as before. Now what?

I suppose it wouldn't be the end of the world to use Gmail all the time. I hate its filing system which is why I want to keep using Thunderbird. I worry as both files are large. Can I really merge all this stuff and not lose my old emails?

I have three calendars that I use on one of Tbirds installed on one of my PCs. I can export two of them but not the third one. If I click on the third calendar in the left column then select export, nothing happens. When I do the same with the other two, a dialog box opens where I can change or add the ICS file and its destination folder. If I try using Events and Tasks to export, the same thing happens. It is a mystery to me. Does anyone know of a fix for this? I am using Tbird 102.11.0 (64-bit) release.

Hello, I moved from TB 102 to 115 some months ago. I've just noticed that TB appears two times in my Win10 22H2 Apps & Features:

I'm tempted to use Uninstall on the 102.3.0 occurrence but I don't want to mess things up. What is the best way to remove the duplicate in Apps & Features? Thanks.

I'm attempting to connect my ATT / SBCGlobal email account automatically and manually using IMAP and POP3. Attached is a screenshot of the settings from ATT.com and the Thunderbird error response. Please help! Thanks

I had to reinstall Windows 10.

My old email was via a POP3 connection. Thunderbird required me to create a new account before it would open. I have pointed the profiles.ini to my old folder, but when Thunderbird opens, it opens the newly created email with an IMAP connection.

This is my changed profiles.ini file. Can you see anything wrong with it?

[InstallD78BF5DD33499EC2] Default=Profiles/yhq1qhem.default-release Locked=1

[Profile1] Name=default IsRelative=0 Path="E:\Thunderbird\Profiles\o8f5qusr.default" Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/yhq1qhem.default-release

[General] StartWithLastProfile=1 Version=2

Thanks for your help. I really need to access my old emails.

Thanks, Rae

I thought I followed the instructions from thunderbird, but now all I get is thunderbird can't load because the profiles are missing or wrong. I have uninstalled thunderbird, reinstalled it, and still get the same message. I deleted the profiles in local and roaming, and reinstalled, and no profiles were created. How do I get the installation program to re-create the profiles like a new install?

Mailing lists are extremely helpful. I have set up almost a dozen lists. But then I bought a new computer and I want to migrate all my Thunderbird settings, including the mailing lists, to my new computer.

Why is that not possible? If I export my complete Personal Address Book, shouldn't that automatically include all my mailing lists?

Why encourage people to set up mailing lists if there is no way to preserve them? I have backed up each mailing list separately. But, if I import them into my Personal Address book, they simply create duplicates of contact that are already in my PAB.

I can only import those separate mailing lists into other address books, but then when I compose a new email, I cannot select all the contacts in those separate address books. So, what's the use of having separate address books when they seem to be totally unusable?

The old Outlook Express was the only email program that could easily back up all the contact lists (called Groups in IE) and just as easily import them into another computer, completely preserving all the mailing lists. Microsoft had a perfect email program, but then they discarded it and replaced it with ever poorer products that gradually stripped away all the useful features. In the latest Microsoft Mail program you can't even set up a mailing list. Useless.

If Outlook Express could preserve mailing lists, why can't other email clients do it too?

And what is the point in Thunderbird to allow me to only import my old mailing lists into a new address book that is then completely useless, or import them into the main Personal Address book, where they just create duplicate contacts? It seems Thunderbird offers us these useless features, while completely ignoring the most important issue: HOW TO PRESERVE MAILING LISTS?

Some of my mailing lists contain over 100 contacts. It is extremely time-consuming to recreate these lists manually, one record at a time.

Fixing this should be the highest priority. Or is there some workaround for now? Is there any way to preserve mailing lists?

The undoubted improvements in Supernova don't work for me.

I tried 'thunderbird.exe -P --allow-downgrade' in 'run.' It did not work.

Thanks for any suggestions

Ulrike

Hello,

I have had no problem installing Thunderbird on my Windows 11 laptop, and have successfully installed three email accounts. However, as my Apple ID is not an icloud.com email address, I cannot load an account for my icloud.com emails.

Attempting automated connection, I have tried using my the email which is my apple ID, as well as the actual icloud email address, together with my Apple ID password - but with no success.

I played with manual connection, but have not figured out what the settings should be. Can anyone advise me?

Windows: OS Name Microsoft Windows 11 Home Version 10.0.22621 Build 22621

Thunderbird: 115.5.2 (64-bit)

Hi Mozilla Thunderbird Support team,

My name is Naoko Ochiai. Since Nov. 21, my mail application has stopped receiving and sending emails. I think I haven’t updated it at all. I should reset or uninstall it and reload for the recovery. Please tell me how I can make the mail software work again.

Best wishes

Naoko Ochiai

So my hard drive crashed and my computer got a new hard drive and was updated from Windows 10 to Windows 11. I have an old backup for Thunderbird which is now on my desktop that I would like to get Thunderbird to use so I have my saved folders and their contents. However, I did set up Thunderbird on the repaired computer and now have several weeks of emails I don't want to lose. Is it possible to use the saved profile to restore the old emails and still keep the new emails? Thanks for your help, Kathy

I use Dropbox to keep files synchronized between my Windows 11 (right now running Thunderbird 115.5.1 64-bit) and Debian Linux 12 (running Thunderbird 115.5.0 64-bit).

It appears that there is some incompatibility between the Profile structure in these two versions of Thunderbird. I conclude that I need a strategy for keeping versions the same on the two machines.

Are there web pages containing installation files (Windows and Linux) for all the recent versions of Thunderbird? For example right now I would like to find 115.5.1 64-bit to upgrade the Linux version.

TIA- Phil